This locations drive thru is ridiculous. Every time i come to this location I sit in the drive thru lane for at least 25 mins. I don't think the employees have a sense of urgency when working. Hopefully it gets better. read more

Great folks working the drive-thru. Always quick and friendly. The road to get into their parking lot is a little strange as it shares the bank turn-in as well. read more

Starbucks - Coffee & Tea Near Me - Burleson, Texas

After working at Starbucks all through college, I can honestly say the people here are a poor example of baristas. Last night my drink was so bad I had to ask a refund- the drink was weak and the milk wasn't properly airated- aka sour milk. Also, when I asked for Soy they were out- but the fact that there is an HEB across the street they could easily get more from makes this inexcusable. Also, I've never been greeted when I've come here and they always seem to be rude- seriously this is Starbucks, nothing to be snobby about. Don't waste your money at this store, would be better to just make a trip across town to visit a different Starbucks read more

Hands down best service I have ever received at any Starbucks location. The door hadn't even closed behind me upon my entrance and Jacob was ready at the counter with a friendly greeting. He was very attentive and provided excellent service throughout my transaction. I received my blonde roast coffee in less than 10 seconds after ordering. Very pleased that Starbucks chose to hire someone who values the importance of customer service and a friendly smile to cheer up anyone during any kind of day they are having. I will be back to this location. :) read more

Starbucks - Coffee & Tea Near Me - Burleson, Texas

This is probably the slowest moving Starbucks I have ever seen. I come all the time and last Thursday they took 25 minutes to make my coffee and this morning it took them 20 minutes. This place is supposed to be a quick stop for coffee on the way to work, not make me 10 minutes late every time I come. read more

12-02-2014 Update. I got the correct coffee this time. However this establishment is still as dirty and unkept as last time. Is Starbucks will not even brew a poor over in the afternoon of dark roast because their anniversary blend is the coffee of the day I do not like anniversary blend and they refused to do a pour over. Every other Starbucks and then to will do a panel for whether it be morning or afternoon or dark roast, this Starbucks however will not do it this week. I've been coming to the Starbucks for about a month now on Tuesday afternoons and I've never had this problem before. Also need to clean more often read more

The customer service at this Starbucks location is GREAT! I pass multiple locations to and from work daily, but this is my #1 spot! Katelynn and Sierra always make me feel welcome, and my drink is perfect EVERY TIME! read more

I've always had the best experience at this location. The staff is usually very friendly. The drinks are consistently made well.

Rudest manager. And, she didn't help or empower her team members either. Starbucks is better than this...

Why is it that this Starbucks cannot make constant drinks. Depends on what time of day and who is working. I went in at 9 ordered a Trent's cold brew with cream and sugar and basically got coffee flavored cream. Went back later that night ordered the same thing and got coffee with almost no cream. Don't waste your time going here. read more

Getting up there. I actually went in and the barista asked what he could do to make my experience wonderful. big change from previous experiences, so one more star added. read more

Great food and drink. More importantly, meeting up with friends at a quiet coffee bar makes each trip a treat. I have severe food allergies and the baristas take very good care of me! I'm thankful to have been a loyal Starbucks customer for over 25 years! Cheers! read more

I just left the line (again) at this Starbucks. The last time I went through the drive through, it literally took me 20mins. I have pulled into the line or tried walking inside to order 4 times in the last month and have walked out or driven off because I sat there for 15mins without getting to even place my order. Absolutely ridiculous. read more

Customer service is great. Workers are warm and friendly. Only con, espresso drinks can occasionally be underwhelming, but for the most part they make a good cup of coffee! read more

Starbucks - Coffee & Tea Near Me - Burleson, Texas

Out of all the Starbucks in the area, this location is by far the best. The baristas are friendly and the orders are usually correct. I've only had a problem twice in the 5 plus years I've been going there and both times the manager was very pleasant and took care of the situation. I always appreciate good quality coffee and good customer service. read more

The customer service today was a 5 out of 5. They were out of apple juice and that is the main thing I order when I go to Starbucks on cold days, the Hot Apple Cider. I asked the lady what does she recommend since I do not like coffee base(I didn't get her name). She had so many suggestions and I ended up going with the White Hot Chocolate with Caramel Drizzle. I will be back to this Starbucks next time I am in the area again. The service was also quick, it did not take long for the order to be ready! read more

Starbucks - Coffee & Tea Near Me - Burleson, Texas

The quality of their products are still great but this location has the slowest drive thru I've ever been in. I've visited over half a dozen times and it's always the same. I wish they had a drive thru service that was quick and efficient like the ones everywhere else. read more

Great customer service!! Fast and efficient!! They've never messed up on my order and everyone is always happy.

I agree with others...the drive thru is horrible! Takes them forever to make drinks. I've even avoided drive thru and ended up stuck inside and it takes them even longer. No one was in front of me and it took them 18mins for one drink order. I would prefer to drive all the way to the Everman exit one than the Burleson Starbucks. The only plus is that the staff is very nice and polite. read more

Love this Starbucks. The staff is amazing and the drinks are always correct. The store is very clean and so is the outside. Love it!!

I love the Burleson Starbucks! The service is great, they made a house special for me at my request for something fun, sweet, and unique. This java chip frap with a twist featured chocolate and caramel.... And it ensured that I hit the gym double time!!! read more

Everyone is so nice here! My order is always perfect. I actually like going here just because the employees always make me laugh and they are very sweet to my toddler. read more

I would love to sit down inside this Starbucks and enjoy a latte, but I can't because of the loud old man who camps out at "his" table every damn day. He spreads out his stacks of books, papers and laptop, and tries to engage everyone in unwanted conversation. Burleson Starbucks, do yourself a favor and ask the guy to leave. Business will increase, I promise. read more

Terrible service. Very unprofessional. I went to this Starbucks during their Frappuccino special in July. The discount was not applied to my drinks, and I asked the lady at the drive through about the price and she told me the discount was applied. I was not offered a receipt. I went inside to ask the cashier if I was overcharged, leaving my drinks in the car. Eventually a lady who I assume was the manager came and I was given back the money I was overcharged. By the time I got back to my car the Frappuccinos had melted and I was not offered anything in return. Such a disappointment. read more

The store was very clean and the employees were very friendly and eager to help. Thank you to Max and Eryn for delivering excellent customer service and making my Starbucks experience a great one. I wish several of the other store fronts in the metroplex would employ more people like the employees at this location. read more

Go almost every day. Yes I'm "that" white girl. Always get a venti skinny Carmel macchiato iced

Worst Starbucks. Half the time my drink order is incorrect or made horribly. The customer service is so poor. I only go to this location bcuz it's near my home but tbh if there was one on the other side of town I'd drive there. read more

Ordered through the app like they always encourage you to do. We ordered 5 drinks, showed up 15 minutes after we ordered, pulled up and the first thing they tell us is that "the order just came through" and we "didn't wait long enough." We let this go and happily waited another 5 to 10 minutes. When we got our drinks you could tell most were rushed (skipped the whip which we asked for) and at least 2 for sure were completely wrong. When I went into the store to ask them to fix just one of the drinks which was undoubtedly the wrong drink they gave us some bs about how we were misconceived. I'm sure there have been times customers have made the mistake but this was so obvious that it was the wrong drink I was taken back. We ordered the nitro cold brew with dark cocoa and this drink had no cocoa in it whatsoever. I get this drink a lot so I know what is looks like and how it tastes. It was a plain almond milk cold brew, for sure. It wasn't worth fighting with the employee who was being dishonest, who seemed to put way more effort into covering a simple, understandable mistake then her job, so I left. It's sad, I just wanted what I ordered and over paid for. Probably never coming to this Starbucks again. No reason to when there are much better Starbucks establishments close by. read more

Great people work here, they work hard to get you your coffee and they are funny and nice. I love getting my coffee here.

Great service!! We went on the morning of the last day of school and the place was super busy but the staff handled everything like a pro! Quick, friendly service! read more

My boyfriend and I just went through the drive-thru and ordered a Vanilla Latte, when I received the drink it was way too milky so my boyfriend went inside to ask if they can fix it and they said yes. One of the lady's had to make a remark and ask him if he knew what a latte was, explained it to him sarcastically like if we don't know what a latte is, as I order this drink daily. Then told him for future reference tell me to add an extra shot if I don't want it to be so milky! Obviously i didn't add an extra shot because I didn't want one!! Other Starbucks I go to make it perfect. I don't appreciate her for making him feel stupid for asking to remake drink. Maybe for future reference learn how to make a drink!!! read more

Yikes sucks I have to even put one star on here. Drove up to the line and it was wrapped around the building so we decided to go in. There was nobody in line so we thought perfect this should be quick. A big NOPE. We weren't even greeted and stood at the counter for a good 2-3 minutes and still nobody acknowledged that we were there. Poorly managed in my opinion. Thank the lord I don't live in this town. read more

As a basic white girl I love Starbucks. Great food & beverages. Never had a problem with this location.

Love that they are open early in the morning before I go to work, the staff is always friendly, best service in town.

I love Starbucks. I love this Starbucks! The staff is always so friendly and welcoming! I went yesterday and they got my order wrong! I'm not even sure what it was that I drank but it wasn't bad so I kept it! Lol other than that, they are always great!! read more

the employees here are super nice and super sweet and friendly, pero lets talk about the drive thru. this location is the only starbucks close by to where i live and that isn't completely out of the way from my job or school. and everytime i come here, it does not matter what time of day it is, there is a line backed up all the way to the road. every time. maybe service inside is faster, but unless you have 25-30 min to spare just from sitting in the drive thru lanes, i recommend getting your coffee somewhere else. read more

*ABSOLUTELY Horrible Customer Service Burleson Starbucks* It was 4:59a less than 30 seconds before they were to ACTUALLY open at 5a. My vehicle window was down and the very unfriendly employee was at the window - an employee inside said - there is a customer at the window and she said, "I dont care!" and laughed. I drove around to the door and walked in... I go to Starbucks all over the Dallas Fort Worth area and sometimes arrive at 3 minutes till 5a and have ALWAYS been greeted with a smile and excellent customer service. NOT AT THE BURLESON Starbucks LOCATION - - They truly NEED customer service training. Tacky employees and bad management run off customers. read more

Best customer service...hands down! The drive thru crew, without fail, are always friendly and full of wit...some are extremely comical! I have never had a bad experience. Rarely do us as consumers actual enjoy going to a drive thru, but I look forward to my trips here. Thank you for making your customers feel like friends...keep it up!! read more

I drive 5 mins out of way for this location. They are friendly and generous with the pours

customer service at this location is poor was there sunday and walked in and they didnt even say HELLO, at other location that i have been at they have great service read more