This is by far the worst Starbucks I've ever been to. They need to send corporate over here to make sure they are keeping up with the SBUX standards asap! Not only is it SBUX standards, but customer service is severely lacking.
I was in town visiting and really wanted to try the fudge hot chocolate they were offering in Europe (not available in the States). I had gone to another SBUX shop and they were sold out. So I decided to try again at a different store.
Immediately I knew this shop was chaos, however, I thought maybe it was just because they were busy. I went up to the register and placed my order with my boyfriend. The guy behind the register repeated our order back to us and I corrected him when he said mine from "hot chocolate" to "fudge hot chocolate" and he made the change (reflected on the cup as well).
The wait was pretty long for just two drinks, but we waited. The two baristas working the bar seemed to be just goofing around. Finally, our drinks came out. I took a sip of mine and ICK, it was coffee. I hate coffee, hence why I was getting a hot chocolate. Nothing was chocolate about this drink. My boyfriend took it up to the bar and it took him a while to get someone's attention since the two guys at the bar were joking around so much and not paying attention to customers. After he got their attention he told one of the baristas the issue and the barista said "oh, I don't think you understand, let me explain" this irritated my boyfriend because he's the customer and the barista should be listening to him not the other way around. (Also, my boyfriend has been a SBUX partner in Seattle and knows what SBUX standards are). The barista then told my boyfriend that it's a misunderstanding because his colleague told me at the register they were out of fudge hot chocolate and they had asked me if I was okay with a latte and I agreed. Not only does this not make any sense... why would you offer a coffee beverage to someone that ordered a non-coffee beverage...and my boyfriend was there and heard the entire conversation as well, but also this never happened and he was putting words in my mouth. My boyfriend told the barista that never happened and he was right there. Finally, the barista offered to make a regular hot chocolate.
They ended up giving me a grande (we paid for a tall) hot chocolate to compensate for the troubles, but honestly if I had known from the beginning that they didn't have the fudge hot chocolate I wouldn't have ordered a drink. I can get a regular hot chocolate in the States.
We know this wasn't just an issue we had because we had a couple in front of us that had to ask for their pastries they ordered twice before a barista got it for them (it wasn't even a pastry that needed to be heated up, just needed to be grabbed out of the case). If you're an avid SBUX fan, stay away from this location. It's awful. read more