The young man with grey hair was very insightful and helped me more than anyone ever. I believe his name was Andre? Whatever his name was he was so polite and he even clapped when I took my first sip and the entire staff gave me a salute and thanked me for my service (I'm a Veteran) read more

This crew has to be the rudest. What happened to customer service? I understand that a store gets busy but you can still be nice when a customer asks about their order. I wasn't rude she asked what I wanted and I said my order should be ready. She told me rudely that I was down in the queue and I would need to wait. It was already 10 mins. past the time when my time my drink was supposed to be ready. Maybe the garbage didn't need to be taken out and you shouldn't helped out making drinks. Customer needs to be improved in this store. read more

So after I placed my order in the drive thru, I remembered that I needed a gift card as well. I figured no problem getting it at the window as I have done in the past. Well the guy at the window, Andre, had a bit of an attitude because I asked for a $20 gift card. He said he wasn't able to ring it up and I would have to park and come inside to purchase one. I told him I did it in the past and he responded harshly that he wasn't able to do it and insisted that I park and come inside. I said never mind, canceled my order and went to another Starbucks instead where I know they have better customer service read more

Everyone was great here. Just be aware there isn't a changing table for babies. Going to cobble some chairs in the back read more

There's an older woman that works at the drive-thru who's extremely rude. I've had to encounter her a couple of times now. I get an iced coffee drink modified. It's been wrong several times. If I have to get it fixed she'll tell me in a rude voice you need to pull forward because we have to keep our line movin as if it's my fault. Then I'll get my modified drink and it's still wrong. The price I pay and the customer service I get it's not worth it to me anymore... I will not be going to the streets of Brentwood Starbucks again. read more

Orders are always wrong at this location. Im not saying anything complicated just "no whip cream" or "grande". And that is wrong. Yesterday I got the egg nog latte. It was so disgusting I threw it all away. It taste like they accidentally put peppermint in it. Their bar line is a mess. They will immediately make a drink for one person while someone else has been waiting 20 mins for theirs. If one person orders 2 of the same drink, at the same time, you will get them 12 mins apart. So the real question is why do I keep doing this to myself? Do I have some sort of correction kink where I like to correct my orders constantly? Do I have no regard for money because Im so wealthy throwing away 7 dollar coffee is nothing to me? I don't think so but yet here I am. Sitting here waiting for another drink to be corrected. At this point its my fault for not just heading to Dutch Bros which has almost no line next door... read more

always closes early. can never get a cup of coffee before my night shift. Dutch bros is now my go to!

Terrible waiting forever you guys suck will not be coming back !!!! My coffee tasted weird and no extra foam like I paid for read more

Starbucks - Coffee & Tea Near Me - Brentwood, California

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This is usually my go to store, 3 times now I have gotten my drink made incorrectly. I have tried contacting the store to let them know and never got my call picked up. Once Erika, made my drink correctly after I told her about the previous 2 times and I appreciate her so MUCH for that. I am severely lactose intolerant and mention it every single time and ask for a Oatmilk Latte and I get REGULAR milk everytime. It's seemingly on purpose at this point. read more

I got there was told to wait. Had me wait for about five minutes. And still didn't get sent to so I walked away. If you're too busy to tend to me my money don't belong in your hands. read more

The service and quality of this Starbucks is time and time again is disappointing. I order a new drink to try and try out this location AGAIN thinking maybe it'll be different. It's disgusting, and I mean that in the nicest way possible. This location is a joke i don't think anyone in there knows how to listen to an order or even make a coffee. read more

This location is purely an in-store mobile order pickup spot for me, nothing else. No drive thru, no in store ordering. Not worth the wait times. And even with in-store pickup, the coffee is not particularly strong or tasty. It sometimes tastes like espresso shots are watered down so I tend to add an extra to my drinks. I once waited in line for the drive thru, foolishly, and was stuck in line for about 25 minutes. There weren't many cars, but it was such a mystery why the line took so long. Service is usually quite nice. The inside guest area is not clean or well-maintained; I don't see people hanging out inside very much and the workers are really loud. In the summer, it seems like the lines increase 3-fold as people are trying to pick up their tea refreshers and ice waters. read more

After a weekend event my daughter couldn't decide on lunch so we decided Starbucks was easy. They do have a drive through but we decided to go inside. Not much seating inside. This seems to be a thing with most of the Bay Area Starbucks' locations. The service was very nice to us and everyone else. Out of the many other local stores I found this one to have a great to go cup selection. I bought a really nice glass cup with a lid and straw to keep next to my bed for water. We sat for few moments at one of the few seats available and enjoyed our snacks and drinks. read more

Ok so, when I pulled up there was 4 cars ahead of me. They had already ordered. So I was able to pull right up and place my order.. the wait time after I placed my order took about 8-10 mins... with now 3 cars ahead of me.. when I got to the window my order was not ready.... Here's what I ordered: I Asked for a GRANDE Brown Sugar Oatmilk Shaken Expresso w/Light Ice and add Salted Caramel Cold Foam on top. (As shown on the cup) I asked that it be put in a VENTI CUP for the added room of the cold foam.. this is what they gave me (below)... looks like about 1/2 half a cup of Oatmilk and the rest was ice and TON of cold foam.. IT tasted waaaay to sweet. I was in a rush to get back to work. I Did not have time to ask for a new drink.. I paid $7.00 for this B.S!!! *side note* I took a tiny sip. But what you see is literally what I got! This isn't the first time this location did this to me with other drinks. This location is right by my house so it's convenient. Buuut I won't be visiting back at the location. I'm fed up.. read more

Starbucks - "Supposed" to be a Grande Brown Sugar Oatmilk Shaken Expresso W/ light ice in a Venti cup (for room) W/Salted Caramel Cold Foam on top.. - Coffee & Tea Near Me - Brentwood, California

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I've really tried to give this location the benefit of the doubt. I first started coming here in 2021, as life was opening up again after pandemic shut downs. They were slow and constantly out of items, but it wasn't a deal breaker. Jump forward 2 years and it's gotten progressively worse. They are constantly out of ingredients for many drinks, some types of milk and sweetner. Even that would be tolerable but the problem is, when you order, they don't bother to pause and let you know. Instead they just make the drink incorrectly, serve it up and hope you don't notice: Today, I ordered on the mobile app and had requested added sweetener (which didn't show as unavailable.) I picked it up and found no sweetener in it. I had already left and had to turn around and come back. When I pointed it out, their staff knew they didn't put any in but had just put the drink out anyway. I had also recently ordered one of their fall drinks-it wasn't the specialty drink at all when I tasted it -just a regular latte. I was already too far to get it corrected in store. There have been countless other times I've had drinks made wrong as well as cups only 3/4 or 1/2 full. Staff doesn't care and they just continue to mess up expensive orders. Avoid this location if you have other choices. read more

Although I went to this Starbucks today, it doesn't compare to the Discovery Bay Starbucks! DB is the BEST EVER! Top of the Line!!!!

Ordered for pick up through drive thru. She tells me that when placing a mobile order to come into line 4-7 minutes after ordering. I figured they start your order when coming to the ordering speaker. Okay. My mistake. Then she tells me my single still drink isn't ready once I get to the front window, since I ordered wrong, and I have to come inside even though it says on app I'm at the window at the exact time it told me it would be ready. I park my car. Go inside. The car behind me is still at the window too so I came in for no reason. I get my drink and it's chunky. lol nice. Whoever was working drive thru obvs could've handled that better. read more

Starbucks - Coffee & Tea Near Me - Brentwood, California

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A drive up mobile order "issue" happened this morning and I am so upset by it. I drive up to the window and said I have two mobile orders. I got told that I needed to "either do a circle and come back in the drive thru or walk in" . They claimed I didn't give them enough time-- but on my app I was arriving at the time it said it would be ready and my sisters order was 1 minute behind the time her order would be ready. I pulled up to the window and they gave me half of my mobile order. Then the lady told me to park and walk in and closed the window -- I didn't park and get out because i was so confused and didn't understand why I would do so as the app said it would be ready at 11:23 AM and I was in line at 11:29?? I didn't move my car and just sat there waiting (did not mind to wait at all) They end up giving me my order and after she finishes handing me my drinks-- I get told very aggressively by who I assume is the manager "next time one of my employees tells you to walk in, you do so" it felt so threatening and rude. I specifically wanted to do drive thru mobile order, why would they have me go inside that defeats the purpose. Seriously not going to this location again. I've never had this problem at ANY other Starbucks location. I always do drive up mobile order at many locations almost daily, and not a single store other than this one has been this rude and seemed annoyed by it. read more

Went into this Starbucks, I did a mobile order and they got my drink wrong, it wasn't wrong on my part, and I asked the young man with grey hair to give me my money back, he said I can't do that cuz it's a mobile order n kept arguing with me, and had the worst customer service skills, NEVER ARGUE WITH A CUSTOMER, and a girl working there was just standing around watching, did not bother to help make things right, she should be trained again read more

I have came here Twice trying to give it a second chance. Both times my drinks were wrong. And looks unappealing. While in the drive thru i can see people giving their drinks back. I have sat in the drive thru for about 35 with only 2 cars infront of me. read more

Starbucks - Iced Oatmilk shaken expresso - Coffee & Tea Near Me - Brentwood, California

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Great & quick service for an iced coffee but they didn't add enough cream for my liking so I waited in the drive through window until I got the baristas attention to ask for more. She was nice and apologized so it was alright. read more

Horrible service, we came in with only 6 people and we are waiting for 25mins already and my order is still not being started. When I order I also have to wait. The guy in drive thru window is the only one fast. read more

The worst. I spilled my drink and the barista refused to make me another one. They had the nerve to accuse me of drinking it. Never had such an experience why would I lie about that. Ridiculous read more

first the lady gave me an expired protein box. then gave me one that was one day from being expired and halfway through eating it i see mold on the grapes and the egg is bad. do better read more

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Amazing service from a nice girl with blonde hair named Emily at the window!!! She took time to recommended things for my sandwich and left me with a smile on my face and a good sandwich!! read more

I appreciate that their bathrooms dont have codes on the doors. It's hard to get a busy barista's attention for the code when they're all super busy. Thank you read more

Starbucks - Inside - Coffee & Tea Near Me - Brentwood, California

Loudest employees I've ever encountered in a Starbucks, lots of personal employee conversations done way too loud. It's hard to just quietly sit and enjoy yourself. The bad music seems to be louder than most places too. Go to the lone tree location instead. read more

My coffee was just terrible! We try to give other starbucks locations a try and they never make it right. I did a mobile order and when I walked in I could already see that they made my drink wrong, just standing at the door! So I stood there and they just stared at me until a nice girl was helped me, but instead of making a new drinknshe just gave me extra foam in a cup. read more

Starbucks - Tall Salted Caramel CF CB w/ extra foam. Obviously this foam was more like air! - Coffee & Tea Near Me - Brentwood, California

Yesterday I went to Starbucks and I ordered a grilled cheese at the counter and when you order a grilled cheese you get the grilled cheese yourself and hand it to the employee. After ordering and handing in my grilled cheese I waited 10 minutes and I never received my food. I went up to the counter and they said they ran out of grilled cheeses and I asked how that was possible when I literally handed them MY grilled cheese. They said it was probably a malfunction and told me to order anything else. But every other food item is less expensive than the grilled cheese so I got a refund. But the employee didn't apologize and was very rude and sassy! read more

My Iced Blonde Cappuccino was not available for mobile order as it stated that they no longer have it but I went inside and so happy to hear that they will make my Iced Blonde Cappuccino w/almond milk and 2 splendas just for me!! Love this Starbucks. They make my drinks as perfect as can be. They did not have many people on line today before me but after me seemed like a rush of people craving for a drink! My drink was made in less than 4min and the 4 staff members knocked the line out and got Sh... !! Well done SB crew at The Streets of Brentwood. My hubby wanted the Guava tea but they didn't have it available and so he opted for one of my fave drinks: Peach White tea w/4 splendas and no sugar cane or syrup! He was not disappointed. Oh and cinnamon taste great with iced or hot cappuccino..just in case anyone wanted to know. Until next time.. I will be back SBSB!! (Starbucks at The Streets of Brentwood) Update: 11/24/19 Very disappointed that they ran out of almond milk and made my drink before my hubby's drink and he had more of his latte compared to my Cappucino I could have ordered a tall order drink and paid less rather than paid $6 for a talk drink. I only had half my cup filled on my order. Update: 01/02/2020 It's a new year and this Starbucks has stepped it up and cleanliness is great. I ordered my Grande Peppermint Mocha w/almond milk/1 pump of peppermint and skinny mocha and it is so delish!! Loving it right now. The staff is great, just chill and making sure everything is prepped l, cleaned and ready for tomorrow! What a difference so far! Wishing everyone here a Happy New Year! read more

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I put and online order in over an hour ago. I was inside for about 30 minutes. Watched 4 waves of people come in order there and get their drinks. I asked if my stuff was ready and the girl never came back. Asked again about 45 minutes in and was asked the name on the order. They just never made it. The drinks taste like water. I'm extremely beyond irritated that I waited that long. I don't think they put any flavor in these apple crisp macchiatos. Now I have two terrible drinks I waited an hour for. Actually might go waste more of my time and go back to get my money back read more

This review is for a few weeks ago. I would like to give negative stars if I could. There were female employees working at this location that day and they seem very agitated and had unpleasant attitudes. Staff saw me but I waited for a while before someone acknowledged that I was standing there waiting to place an order. This Starbucks is located next to Red Robins restaurant at the Streets of Brentwood shopping center. Sometimes I forget to post my reviews on Yelp so therefore I've been to this Starbucks several times before this review. This Starbucks location is not my first choice to go to. I had no choice but to come to this location back a few weeks ago because the Lone Tree Slatten Ranch location closed early. In my past Yelp reviews, I did give five stars for this location because I did have a good experience that one time. The blenders for making the Frappuccino drinks were broken so I couldn't order any Frappuccinos. Ended up getting a hot coffee instead. On top of that, the place was not clean. read more

Expect to wait at the drive thru at least 10-15 mins maybe even 30mins at this point I'm assuming they are planting the coffee plant. I have been here already 25 mins. If you want to camp out and sleepover best place to be is this Starbucks drive thru. Highly Do Not Recommend. Management needs to hire some more staff or at this point fire some of them. It should not take 30 mins to make damn coffee unless the employees are harvesting coffee plant inside the store :/ GEEZ read more

This Starbucks is usually a 10/10. Today I was helped by Sapphire who was extremely kind + accommodating. read more

Starbucks - Strawberry Frappuccino (asked for added strawberries on whip cream) - Coffee & Tea Near Me - Brentwood, California

I don't know why there are so many bad reviews on this location? The drinks are good, staff were super nice, and it was pretty clean with great vibes. This location deserves better reviews! read more

Doordash/uber orders are never ready for 15+ minutes. They make eye contact with u when inside the building never asking if "have u been helped?" or "can i help u" just a bunch of snotty young people read more

Ordered a drink for my wife, they made it wrong. I asked the barista if they can remake it and asked if I can have the "wrong drink" instead of them throwing it away. The barista looked at me and throw away the drink. What a waste of a drink and customer service. read more

I'm leaving the 1 star for the afternoon or late crew. I don't know if its management but they need to get the team in line. This is why I'm gonna make the drive to Peet's next time. read more

I had our coffees remade just for it to still taste bad. Came here 2/6 around 2pm and we waited forever for our drinks, the slowest Starbucks drive thru around the area. When I went inside to get the drinks remade there was no apologies from the girl who took the drink from me, she asked what was wrong and proceed to clean. The guy who made the fraps was nice enough to apologized. As I was waiting for my drink I notice they're really short staff. The girl who made the drinks is also taking orders & passing the drinks out at drive thru. She needs to focus on one duty at a time because her rushing the drink is causing it to come out gross, or ask for help. I don't see why the other girls who didn't do nothing couldn't hand out the drinks for her. The first time our drinks were made wrong the second time it was made just as bad. Disgusting. They need to figure out a system or she needs to ask for help she obviously can't do it all by herself. read more

I can see why this location has 2 stars. Poor service met with poor attitude. Can't even be bothered to warm up the croissant. If I can give 0 stars I would. So much for giving Starbucks another chance. read more