Rita is the most amazing employee!! Did a curbside order with my boyfriend using the app and she came out with the best attitude that put a smile on my face, and she really loaded up our McFlurry for us too! Bless her heart, I went in to ask for her name and to let her know I thought she was nice and she seemed so happy. She even waved goodbye to us when she was bringing out some other curbside orders. This service was a pleasant surprise compared to what we're used to getting in the evening. If we do a curbside order in the evening, we usually get this other woman who's always rude. Not sure if it's the manager, might be considering the other reviews. Had to go inside to request buffalo ranch since she accidentally gave us spicy buffalo, only gave me 2 sauces when the receipt clearly said 4 sauces. I kindly asked for two more sauces, and she just snapped back at me saying "Too much sauce you have to pay", yet she still gave me the sauces?? The attitude was so uncalled for and I'm not even sure why she said that because we literally had a receipt that showed we were owed FOUR buffalo ranch sauces. In the app they don't upcharge for extra sauce, so I guess she was just lying out of frustration. She messes up a lot of orders too. If everyone was as good as Rita I'd give 5 stars, but whoever is there for the evening shifts brings down the rating a lot. read more

This place is always more hit than miss when it comes to their food quality, temperature and customer services. Going here really makes you appreciate the great customer services you get at Chick-Fil-A and In-N-Out. First off the food is always lukewarm sometimes cold. And with their very high, high prices I expect the food to be hot or at least warm. What happened to the dollar menu by the way? It seems like McDonalds really wants us to eat somewhere else. Lastly, since I always seem to get cold food I'll ask them to make my nuggets fresh. They confirm, I'll confirm again at the pickup window and I'll reach into the bag to feel lukewarm nuggets that have been sitting for hours. I'll confirm with them and they still mess up. This place needs attention! read more

i came for some coffee, and mcdonald's ready with the christmas theme, giving me a grinch xmas read more

McDonald's - :) - Fast Food Near Me - Brentwood, California

very rude and passive aggressive staff. they messed up my order and tried to argue with me about it

lazy ass workers shut restaurant two hours early and I was unable to complete orders from there as I am a delivery driver. They are messing with people's money and energy by closing early and having people lineup for nothing. Do better and get better employees. read more

Drive though constantly up charges meal deals and the service is mediocre at best. it's clean but i'm tired of being up charged I understand how hard it is to have a first job, but hell, train your employees before they are in charge of peoples money. read more

McDonald's - obvious 0.69 cent up charge for something we never asked for - Fast Food Near Me - Brentwood, California

Went there on a Saturday night. The location is nice and the restaurant was pretty clean. Ordered a McChicken with extra onions. It did not come with any onions or mayonnaise. read more

See all

Very rude. Waited for my order for an hour and when I called and explained, the lady hung up on me.

Christmas Eve, just flew in from out of state and looking for a quick dinner. Mcdonald's Mccrispys have never failed me until now. So excited to dulge in, but my food is quite literally inedible!! Tough, clear, stretchy "chicken" meat cannot be gnawed on at all. Using all 12 molars in my mouth, this chicken cannot be chewed, let alone digested. I ordered 2 Spicy Mccrispys and both turned out the same. Lucky employees I couldn't go in there and give them a piece of my mind for they had closed before I had the chance. Also lady at the 2nd window wouldn't give me more than two ranches bc we didnt pay for it, since when did this billion dollar company add charge for some buttermilk ranch?! Night ruined. #pissed #neveragain. read more

McDonald's - Whole damn chicken plastic. My teeth cannot break through. Both Mccrispys. - Fast Food Near Me - Brentwood, California

I would give no stars if it was an option. Working in the food industry for a long time myself and being a person that handles customer complaints, shame on you for not calling me back when I was trying to give feedback on my experience. My daughter found a piece of blue plastic sheet In her small cup. It was a high c orange how do you not see something blue in the cup. Accidents happen that's understandable, but McDonalds is a huge company I would expect a simple call back from management, ownership there you can do better with your staff they are hurting your business. There are many choices of places to eat I would not recommend going here. read more

McDonald's - Blue plastic in a small drink. - Fast Food Near Me - Brentwood, California

See all

Went there tonight and when I opened up my bag I noticed there was grease everywhere. Lifted the top to my burger and it was drenched. The bottom bun was non edible and soaked in grease. It was disgusting to the point where I could not eat it. I would never go back to this location. The fact someone would even put that in a customers bag is outrageous read more

Spent like 30 minutes waiting for my order when everyone else got theirs and I had to check in with them like twice for my order the workers didn't even speak English either one lady just kept looking at me hella confused bro do better read more

If I could give no stars I would. There is literally 4 nice employees there. The rest are shit. Not one person knows about anything in that facility and could care less about their customers. The one lady who thinks she's the boss but yet when I ask her questions, the only thing that comes out of her mouth is "I DON'T KNOW!" Lady! You work there and you don't know about your own promotions or what is in your store? Be for real. She said her name was Marylou or other. Never have I ever gave a one star and I have been coming here for years. read more

The most unpleasant female manager I've ever encountered. I can't fathom how a franchise owner would choose to employ such a disrespectful individual. Just yesterday, they closed the store at 10 PM. When I inquired if she was aware of the closing time, she replied with a clueless "no." I pointed out that she is the manager and should know when the store closes. Having worked for McDonald's for many years, I found it hard to believe she was unaware that they closed at 10 PM. She insisted she didn't know. When I asked if she heard they were closing at that time, she responded with a dismissive attitude, asking why it mattered. I explained that I had placed an order and she wasn't there to fulfill it. Her response was to roll her eyes and demand to know what I ordered, all while walking away in a huff. There was no apology or acknowledgment of the inconvenience. To the franchise owner: if corporate catches wind of how you're treating your customers, you risk losing your franchise, as they have high standards for quality and customer service. I will find out who the franchisee is and have her fired for the second time she has treated me like this. You pay 110k to these managers, they should be polite and be respectful. read more

The service was really good! The Food was perfect. The ambiance is good including the play place! And that's not it the staff were really nice too! read more

Clean neat and just minimally staffed, but efficiently take orders and serve your meal. Food was piping hot as well as the coffee. We will definitely return! read more

McDonald's - Good Morning !!! - Fast Food Near Me - Brentwood, California

What a horrible experience at this McDonalds! Ordered my food and after taking a bite out of my burger I noticed that the fries are cold. Took it to the manager and reluctantly she took it and said that she'll make me a new order. 10 Minutes is past and at least 10 Customers were served, yet no fries for me! By then my burger is dead cold, so I go to the counter and ask her if my fries are ready and her reply is "working on it"! So I ask her to make me a fresh burger since it has been sitting for over 10 minutes. She refuses to redo my order, so I ask for my money back and leave. I go to my car and call the 800# on the receipt and explain my issue. I'm told that an owner/franchise will call me to hear my concern. NEVER HAPPENED! My advice is to go to In-n-out, always fresh and hot, great attitude and happy employees. read more

Not bad at all. All the food was prepared properly. The restaurant was super clean. Staff was friendly but the service could have been quicker. read more

High prices for trash food. Eat at home or a cafe that serves real food. McDonald's is terrible

Only reason I am giving this review is for the young gentleman named Steve. I'm recognizing him for his great service for helping out w/my order that was not processed through their system but money was taken out of the app that I ordered through. The manager that was in the front did not seem to care and ignored my request. Thank you Steve for observing and apologizing on behalf of your manager. Please give this young man a raise, he seems to be doing a job that a manager is paid for. read more

5/5 Stars for having the delicious cooled chilled cold soft serve ice cream on a cone late at night time for pickup orders through mobile app orders at the drive thru. The night time view at the drive-thru is very colorful and the hot McDonald's French Fries smells super good outside of McDonald's store front. The night time view is very joyful to look at. read more

McDonald's - The late night time view of the soft serve ice cream that was picked-up at the McDonald's drive thru. - Fast Food Near Me - Brentwood, California

This place has gone downhill. Food is cold. Workers don't really care about customer service. Asked for a toddler toy. Didn't even bother to look just said they don't have them. Not helpful at all. Also, tried to use a mobile code and didn't work on their end. I had it pulled up and the still didn't value it. Very bad customer service. read more

Wish I could put zero stars. If you have the mobile app (it's suppose to be more convenient) just know that they will cancel your order if you are not at the restaurant to pick up breakfast at exactly 1030. Management sucks at this location. The owners should really look into their "policy". read more

The manager is rude when I place an order.They placed it wrong. When I went back to talk to them. She was not only rude to me but she was rude to other customers. read more

Every time I come here the customer service is bad. And they always skimp on the food. This place is just not that good. read more

McDonald's - Bought two sundaes, left with one and 2/4th. Managers are very rude as well. - Fast Food Near Me - Brentwood, California

To the two gentlemen that were at the window around 8:50 - 9:00 on 9/24/24, your customer service can be better. I pull up to the intercom, was asked if I'm using the mobile app & have the code. The worker informed me the code isn't working, so I told him it's okay. I order a meal, wasn't even asked about the drink so I told him the drink I wanted & he goes "sure", anything else? Anything else? I wasn't even done and he tells me the total & to pull up to the next window. Mind you, I was on the phone asking somebody if that was it? The gentlemen who was at the second window. I told him before I got my order if I could please have sweet & sour sauces, & ranch. He said okay. Meanwhile, he's gone having conversations with whoever. When he was given the bag, he handed it to me & goes "oh what sauces did you want?" I repeated myself, was given two sauces for a big order, throws it in the bag & goes "okay bye" so I had to get out of the drive thru which defeats the purpose of it being a drive thru to go pick up more sauces. Little did I know, the same person at the 2nd window was talking to his coworkers as if he was rushing me so he can get off to talk. Yes, I get that working in the food industry let alone any industry dealing with customers is hard, but to have an attitude and have that show is ridiculous. My food wasn't even properly made. Wasted $$$$$. Fries was cold, like they were a day old. I hope whoever worked tonight is talked to by management. read more

Huge cockroach inside my sweet tea Do not go to this McDonalds And they when I called they called me a liar Not even a 1 star read more

McDonald's - Huge cockroach inside my sweet tea - so gross - don't go to this McDonald's - Fast Food Near Me - Brentwood, California

Keep in mind that this is fast food and the crew gets paid minimal. It is usually the first job of high schoolers and still learning the ropes. My granddaughter likes playing here, and they keep the playhouse clean. It is a place where kids can play safely while parents can eat or work in peace. read more

I waited 10 minutes for my curbside order and it never came out. I didn't have time to go in because I had to pick my child up from school. Now I have to deal with getting a refund. McDonalds sucks whatever location you go to. It's the Walmart of fast food. So no stars. read more

The food is great I love the fries an the happy meals r so good the play structure there so fun they have a play ground and a drawing board and basketball little small basketball court is amazing inside McDonald's I LOVEitttt read more

My hubby bought a "Bacon Double Quarter Pounder Cheeseburger" but, recieved a "Bacon McDeluxe - which is basically like a kids Plain Cheeseburger with Bacon. When we got home & looked at it. The Hubby was Hella pissed off ! So, we drove out in the cold & went back to McDonald's to get the correct order. Then, when we get home & My hubby Checked, He got the wrong order again! It was a "Single Quarter pounder with Bacon," but, he paid for a "DOUBLE QUARTER POUNDER WITH BACON" Now, he has to go back a Third Time! For the correct order! SMH ‍ HE IS LIVID & McDonald's DID NOT GIVE HIM ANYTHING FOR HIS TROUBLES! What a waste of time, Waste of GAS, going Back & Forth, and Nothing For His TROUBLES! THAT SUCKS! VERY BAD CUSTOMER SERVICE! Now, it's too late to eat his dinner! Such a waste of time! read more

Clean, quick, meal was correct and app worked. Also ice cream machine worked! Play place was nice and clean. Kids approved :) read more

Im gonna make this quick and drop the too much flowery statement... All i know is that you cant go wrong with mcdonald's... Their burger, bread, fries even drinks or shakes, contentment shows after a burp... This location is very prompt and customer service is thumbs up read more

McDonald's - Fast Food Near Me - Brentwood, California

I ordered a Big Mac large meal and I ask for large and ordered an extra latge fries in a separate bag. One fries were nice and hot and the other was almost cold. Very disappointed and frustrated. It made no sence. Tried to call to complain but there was no answer. I'm pissed. This is why I don't do Macdonalds. I tried to talk out of it but I gave in to the family wants. It will never happen again read more

Horrible service and waited 28 minutes for a medium fries...The manager was yelling at workers, being rude, forcing customers to pay at kiosk. This it's ok for such a small order.. Worker smarter not harder.... read more

Don't order a sweet tea, thank goodness I waited to drink it until I got home. Disgusting I have no idea what that was floating in it. read more

See all

Their fries and burgers are great. To bad the ice cream machine is still broken. But the play place is a nice touch for the kids.

yet another ridiculous experience here today. Placed order at box, no issue, paid, was not given a receipt or option for receipt, window closed..... went to second window and girl tried to give me the wrong order. I told her it was wrong. I repeated my order more than three times. She kept yelling "HUH?" and cutting me off when I was trying to tell her my simple, correct order. Asked why I didn't have my receipt. I wasn't given one or asked if I wanted one?? She tried to insist on giving me the incorrect order. (Included foods I am allergic to, btw) I said I would re-order and wait at the front if it was an issue. Window slammed in my face. 2 minutes later bag with correct order thrown in my face without a word. Disgusting, little rude excuses for employees working here. Next time I'll ask for names and give you a shout out here so you can be extra proud of your attitudes. read more

Bought 6 pc spicy chicken nuggets. They mixed 3 fresh ones with 3 stale and stinky ones from old batch. Never going back.

I order one item- only one - a sausage and egg McMuffin, NO CHEESE. It's repeated at the cashier drive up window and again at the pick up window. I get home and open my sandwich what do I get? A sausage egg McMuffin WITH CHEESE. $5. For a screw up. read more

McDonald's - Fast Food Near Me - Brentwood, California

See all