This Starbucks is awful!!! It is regularly dirty, sticky & gross. The restrooms aren't clean & neither are the seats or the condiment bar. The afternoon servers are rude, but morning & evening the lines are long. Just this afternoon I stood at the counter while a Barrista took precious time completing the order ahead of me before taking my order without kindness or greeting. Then, before in anyway indicating that he had completed my order, he looks over me to the people behind me to take their order. When I raise my eyebrows at him he responds, dismissively, "you're finished." Yes I am. I have withheld saying anything negative because (1) it's a convenient location & I hate having to admit how terrible it is and then have to find some place else and (2) one time out of the 10s I've been in the last 6 months, there was a good barrista. But it's always been nasty as to upkeep & slow service. Once more encountering extremely rude service was the final straw! This location is ripe for a good, locally-owned cafe to take over this mess! read more

Starbucks - Coffee & Tea Near Me - Ashburn, Virginia

See all

Excellent space and conveniently located enroute to office. Great service and ambience with outside seating available during good weather. read more

First, Starbucks is always great. But this location is awesome. Called in for a NY Times newspaper and there was one left and so the young guy put it behind the counter for me to come pick up. Super cool. Great location, great baristas, great coffee. read more

As usual, this Starbucks is nice and clean. It's a very cozy and comfortable feel with fast service. The drinks are fantastic of course but I will say the baristas here are not very friendly and aren't very knowledgeable about the drink selection. However, still a nice place to grab a morning coffee or afternoon drink. read more

Ok, after dealing with my instructor who is teaching a rather dry subject (until he does the demonstrations), I decided after day one that I would need a caffiene jolt in mornings. Looking across the street, I see a Starbucks. Already a match made in heaven. I walk in and Jess is my barista. Of course, me being a stickler for details, I not only notice her timer that has "HA HA HA HA HA HA" written on it, but that she had dark framed glasses that reminded me of a Lisa Loeb look (don't judge me for what I like) and a cute smile to go with it. Definitely is the brighter part of my morning for this week - and then I have to go listen to my instructor make fart noises with the iFart application on his iPhone...for the entire class...at 10 minute intervals. Ugh. read more

I am a huge fan of Starbucks and this location is one of my favorites. The baristas are some of the friendliest there are out of any oft he Starbucks I visit. My drinks always come out just the way I like them. I do wish that the seating was a little more cozy at this location. read more

Yesterday I stopped by (around 8 am)to order a chai latte and even though as any other Starbucks it was busy/long line the girl in the drive thru was pleasant and even though they were busy she went out of her way and waited for me to pour my coffee in my personal cup. Great experience to start off a busy day! read more

Still the worst Starbucks in the area. I hate getting a drink that's all ice --even when I specify "almost no ice", it's literally half my drink or filled halfway! Happy to pay extra --and I do at nearly $6 per grande--but the worst is driving away realizing they completely ignored me or didn't give me something in my order. Just so done with these guys--Starbucks HQS needs to step in. Switching to Dunkin'. read more

Really nice and friendly staff, they warmed my food to perfection. My drinks were also made perfectly. I'm not from the area and it's always nice to know where a good Starbucks is at! read more

Enough is enough! Everytime I go to this Starbucks, their customer Service is sooo awful. The place is dirty and smelly. I was trying to buy 20 gift cards at a very low peak time with no one else in line and with 4 employees just standing around, and they refused to sell me any gift cards, even when no one else is in line, the manager said they are not allowed to sell that much gift cards, and the way they say it is quite rude. I only go here cause it's convenient, location wise to my work. I went to the Junction Plaza and the starbucks there is very happy for my business and I received excellent customer service, I mentioned if there is a policy of starbucks not to sell 20 gift cards and they said it is not true. In short this Pipeline Plaza Starbucks just does not want my business, too bad!!! Beware of this store, rude service is what you're going to get. read more

Extremely rude, and they are liars. They're the only Starbucks I've ever been to that has trouble with the mobile order. They give you a hard time EVERY time you have a mobile order pickup and they try to discourage you from ordering by pretending that they "don't get the order for 5-10 minutes" after you submit which is just total BS. No other Starbucks has that happen. What is the point of the app having mobile order pickup for drive thru as an option if they don't want to honor that? You will literally wait for 3-7 minutes in line here and get to the order kiosk and they'll tell you that they "don't have your order yet" and make you leave and come back in 10 minutes. It's absolutely ridiculous. It's a shame because this location is the only one in this area by my daughter's school. This horrible customer service experience paired with the new points reward system that is also insanity I'll be going back to Dunkin for my coffee now. Tastes better anyways! read more

Awesome baristas at this location!! That are really cool and friendly! Excellent coffee and extremely good service. Convenient location as well with plenty of parking. Favorite spot for sure! read more

Awesome and friendly! They have a great selection of pastries (that always taste fresh) and the baristas are friendly. They tend to stay pretty busy between 8am and 2pm, but the staff manages to keep everything pretty cleaned and stocked. My husband, kids, and I go there pretty often. read more

This place was more efficient before they had a drive thru. They are slow as hell in matter is you go in to dinning or you wait on the 'round the block' drive thru line at almost any time of the day. And half of the staff is not pleasant or try to flirt with customers and make is super awkward. read more

Busy in the morning but the line moved quickly. The staff was handling orders efficiently. Standard Starbucks service and quality off coffee/lattes. read more

Starbucks - Coffee & Tea Near Me - Ashburn, Virginia

Quick service, but only if they let you know it's ready. I watched the barista place orders in the mobile pick up spot and on the counter but didn't call out any names. Needless to say my order was put in the mobile pick up spot unknown to me. After finally inquiring about my tea, I was told it's sitting in the mobile pick up spot. While it seems like something petty to post a review about this, I'd be more understanding if the place was busy. But it wasn't. Plus they didn't add the whip I asked for. I suppose it's too much to expect your in-store order to be announced amongst many other orders placed online. read more

Great service from the employees here and they really know how to make a great cup off coffee! We come her a lot and have always been pleased with the service. read more

I go through the drive thru on my way to work. Every time I go here my drink is never made right most of the time I'm sure it's on purpose. read more

Starbucks - Full cup of ice - Coffee & Tea Near Me - Ashburn, Virginia

I love coming here for my coffee. Always great service and knowledgeable baristas. My coffee always comes out great!! This place is usually busy, but probably because it's so good. The service is a++. I will be coming back here for my daily coffee fix! read more

The drinks are good, but if any of the batista smiled, their heads would crack. None of them seemed happy to be awake, let alone working

By far one of the best services I've experienced by all the baristas in this location! Everyone was super friendly, giving me recommendations and new ideas for future drink orders. The place itself may be small, but there's enough tables to disappear into your laptop or chat with a friend in the comfy seating area. If you've bever stopped by, experience the great people/environment for yourself. read more

My order was wrong. The cashier did not get my name so I had to stand there and I hope that no one had the same order that I had. While I was standing there waiting, an employee with a piercing through his cheek came up and walked right in front of me almost bumping me and stood there waiting for his food. Complete disregard for the fact that someone was already in line. My drink was a Venti though they made a grande and I pointed that out, I was told it was rung up incorrectly. It was remade without issue though. The cashier thought that I had two separate orders because I asked for milk with my oatmeal, she thought that was a second drink. The warmed up chocolate croissant had chocolate smears all over the bag which then transferred to my hands and my clothing. The store is cold. My house stays at 68°. But I literally had goosebumps and was shivering inside the store. Though I would've liked to have stayed longer to complete some work, I had to leave because It was so cold. The side door actually squeaks horrifically in addition to being very heavy to open. The noise is also awful if you are trying to concentrate. The manager was sitting at the table by the register on her laptop in a coat. Finally, upon leaving the Asian guy who was heating the pastries was standing 10 feet from the front door smoking a cigarette and I had to walk right through his smoke to get to my car. Absolutely disgusting! Thanks for the asthma cough and need for meds that followed. Only good customer services was form the light brown haired barista who remade my drink. Descriptors only given for management to address concerns as I could not see the name tags of the select staff who actually was wearing one. read more

I love Starbucks. I love the people I've always encountered at Starbucks. I've never done a review on Starbucks in the 15 years or so that I've been a customer. But I just had the most inexcusable experience ever at a Starbucks. It goes like this. No one in line, inside or at the drive through. 4 employees behind the counter and one on break at the table nearest the counter. I sit down for 5 minutes and pass the time on phone and then wonder where my drink is. I go stand at the end Of the counter where orders are placed when ready. The barista sees me. The employees engage in very loud bantering that echos inside the Starbucks. The milk is finished being steamed, the barista continues talking for about30 seconds and then moves the milk to the counter. She banters more and then after 30 more seconds pours the milk. She banters yet even more and then caps it. There is caramel dripping down the sides of my caramel macchiato. There is still no one in line. I get my drink and sit down, regrettably near the restroom. The employee who was on break goes to the restroom. The barista comes and begins talking loudly with the other employee through the bathroom door. Sooooo ya, happy Friday. read more

Good spot always on time all I ever get is Mike quad expresso but nevertheless I'm in and out in 5 minutes. That's all I can really ask for.

This location is like a well oiled machine. The line to place your order was short, one person in front of me. The establishment is clean and the customers are so mindful of their surroundings. My order was taken correctly and made in record time as well. I ordered a spicy chorizo sandwich, a grande caramel macchiato, and a venti cup of ice. I got my perfectly made order in under 3 minutes. If all Starbucks were like this it would be awesome. read more

This Asian girl work there and she is the best like the bomb.com! Love her! She is the best of making drinks!

Terrible. I ordered a Venti drink and as soon as i drove off I took a sip and it wasn't sweetened at all. I went back to the drive thru and asked if there was any way to get it sweetened or if I could order something else. I ordered, and the lady was telling me the shots were at the top and I probably couldn't taste the sweetened part of the drink since I didn't stir it... why didn't they stir it themselves then?? She was speaking to me like I was incompetent and when I got my new drink back(that she handed me bare handed) it was leaking down all the sides so she definitely felt it as well. read more

They day I visited - they were understaffed. There was a significant line but the staff made the best of it, knocked out the order as fast as they could and I think, while stressed, they did a great job! Hats off to that crew :) read more

This store is always open, friendly and fast. What pushed me to write a review today is they are one of the ONLY places open following the blizzard of 2016. Thank you Denis for having such a great attitude! read more

Nothing out of the norm here. Standard *bucks. Cool staff. Well stocked selection of items (cups, mugs, coffee makers). They make a mean flat white read more

Always come here and it's always great. No reason for bad reviews--- the baristas are friendly and diverse, and always get my drink right. Even when it's crowded they move through the line quickly and efficiently. There's a good amount of room to sit and the atmosphere is always nice. read more

This store is consistently the best Starbucks in the area. The staff is always fast and friendly. Lacey and Sarah are running a great shop. read more

Very unorganized. Took forever making drinks and also dirty. And staff isn't friendly. They were lucky to get 2 stars.

I stop by every morning before work! love the staff here! They know me, when I walk in they already know what I want and they start making it! (Not sure if thats such a good thing)...it does get busy sometimes, but the baristas are quick as they can be! read more

I have several Starbucks locations I can patronize on my way to work each day . I choose to visit this Starbucks location due to the excellent customer service provided by Clay . Clay is very professional and provides excellent customer service . Your fortunate to have such a professional and respectful employee . I will tell my friends , family , and co workers to patronize this Starbucks location due to Clay . Satisfied Customer. Robert read more

I've made huge orders from this Starbucks for our office and they always are quick and care about getting it right!

It's a hit or miss on the consistency on drinks. Also, the staff could use a bit of training on customer service. I'm not sure if it's just the days I've been to encounter the unpleasant baristas but they could be nicer. Definitely not as pleasant as other locations. read more

Umm... it's Starbucks. Good coffee and the staff is friendly here. The place is clean and I'm usually in and out pretty quickly.

Best Starbucks in the area by far!!!! Very fast service even if there is a line out the door! Good quality fresh coffee. And very friendly professional staff! Keep it up! read more

This Starbucks is actually one of the better stores that I've visited. From a diverse and friendly staff, to a clean store and genuine quality customer service, you can't have any complaints! I've been visiting this Starbucks for over a year now and I still prefer it over 2 Starbucks that are actually closer to me in location. read more