I ordered a fruit and cheese box and an iced coffee. They didn't have the fruit and cheese box and helped 6 customers before me. When I asked for a refund they asked if I wanted to sub it out for something else. Keep in mind all protein boxes are about the most expensive thing in the store. They stated they couldn't refund it and that I would have to call in order to get refunded for an item that they listed as available. Also their iced coffee was terribly over steeped and not iced correctly. Overall poor experience. I worked at Starbucks for 8 years and it's sad to see how the quality of stores are dropping. read more