I haven't come here in ages because they're usually really busy (drive thru & inside) + there's always something wrong with the drinks + subpar customer service. Fortunately, today was opposite. Hardly a line inside - I ordered via the app and got my drink within 5 min. (They did forget the whip but they were quick to fix & nice even with drive thru being busy and all). The drink taste as I wanted but still not as good at the Wasilla location but a solid 4/5. I am especially pleased with the decor. It seems they're in the process of changing things over to a cozier Fall vibe. Love the playlist selection as well. I would definitely come here to get work done! I hope they're able to stay this consistent! Great jobs peeps! read more

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Everytime I order from here my coffee taste watered down and bland honestly disappointing.

Here for the Limited Time: The Tie Dye Frappe -- Love the drive thru here. Never been inside. Daughter while eating at another place I said to her I heard the Tie Dye Frapp was rated bad. She was like NO WAY! She said her friends had it - she kept insisting "Dad I got to get one" please ... my friends say it tastes like Banana Laffy Taffy ... PLEASEEEEEEEEE! LOL I caved like a good daddy okay ... we'll get you one. So no one in the drive thru so it was quick and service was quick. Judy was on speaker phone and commented I hear the Barista's hate these drinks because they take do long to make ... I got the receipt and 30 seconds later there was a Tie Dye Frappe being handed to me! Wow! So we tasted kinda very close to Banana Laffy Taffy I agreed but it's sweet for me. I'll stick to my Stevia Lattes here! read more

Starbucks - Tie Dye Frapp! Banana Laffy Taffy! - Coffee & Tea Near Me - Anchorage, Alaska

This Starbucks makes a watery drink. Where's the hazelnut syrup (additional 80c), cheap on chocolate & coffee not strong. And this is only the tall size. I will avoid this store. read more

First time I've been here and I was pleasantly surprised at great service, friendly staff and atmosphere. Plenty of staff on a Sunday afternoon. Am shocked to see the low rating, because this is a franchise that is working hard to please customers. At least they were today. read more

By far the worst location in town the coffees aren't as well made and taste much weaker. Probably has to do with more young people working here compared to other Starbucks. read more

I just paid $10 including a tip for a basic drip coffee and breakfast. I was sitting by the fireplace relaxing prior to going to a supplemental part-time job when 2 homeless people walked in with multiple bags each. Both the male and female smelled of drugs and alcohol and were filthy dirty. The female asked the barista for a phone charger but didn't order anything. The male went into one of the bathrooms with a toiletry bag he took from his backpack. Then the female did the same and went into the second bathroom. Twenty minutes passed and I was finished with my coffee and breakfast. My office didn't open for another 15 minutes and was a block away. I asked the barista to check on the two homeless people as they had both been in the bathrooms for a long time, He said he was aware. I asked for a manager he claimed he was the manager. I proceeded to complain as a paying customer who also tipped that the homeless people using both bathrooms for their personal hygiene is unsanitary as well as disrespectful to us paying customers. He was argumentative and rude, I left and will never patron this Starbucks again. read more

I'm a frequent Starbucks drinker but recently the drinks I've been getting have been totally skimped. I always get a vanilla cappuccino. Today I ordered a grande & as soon as I picked it up I thought it felt really light but it was drive thru so I couldn't check. Got to work across the street & opened it. As you can see in the pics the foam didn't even come to the top it's a good 2" from it & after removing the foam there's literally 1/4 of the cup actually filled with coffee. Are you kidding me what kind of BS is that. read more

Starbucks - Foam 2" from the top - Coffee & Tea Near Me - Anchorage, Alaska

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I stopped by this location two days in a row after picking up my dad on Father's Day and dropping him off at the airport the next day. On the first day, I sat and chatted with my Dad for over an hour. I really liked the seating choices and the layout of the space. The bathrooms were well maintained and clean. They were very busy and the drinks did take a while to get (at least 5 minutes). On the bright side, they were all made correctly. The second time I stopped by I grabbed a bottle of water and a peanut butter protein bar. The staff was friendly and quick. Great experience. The parking situation is a bit of a bear. If you are planning to exit from the Starbucks onto Old Seward, you're in luck. Any other directions and you might be a little bit in trouble. read more

Today is the day after Christmas and there was a long line in the drive through. My order took quite a while but I could see there were only two baristas working and they were working so hard! I mentioned politely that I was running late and the lady at the window was so professional, nice, and had the best customer service even though I'm sure she was dealing with difficult customers all day. Way to handle a hard situation and stay professional. My drink was also perfect. read more

This is one my ultimate favorite starbucks locations on the planet. The staff is always friendly here. I like the bar that they have put in. As I haven't visited this starbucks for the past five years a few things have changed about it. I am a little upset they finally moved the rock out front that about 1 in 20 cars would back into, it was quite a thing to watch. If you like people/car watching this is a great location. During the winter something is always going on out there in that busy intersection, however, what I come for is the great view in between the buildings of the snow capped mountains. Watching the sunset is awesome. They also have a fireplace at this location so kuddos for that! Definitely my favorite starbucks in all of Anchorage. read more

Collin's checked us out today and was so kind and fun! You never know what kind of service you'll get around the holidays but he was great!

This is an ok Starbucks. The communication here isn't great. Drink mix ups occur. But they make them well. Bathrooms are clean and the cafe is comfy. This is a popular location for Pokemon Go gatherings, so I visit here fairly regularly and don't always make purchases and no one seems to mind. The front parking lot is a nightmare and is hard to access. Back parking lot is much easier to access if you know how to access it from the back way, which is not at all intuitive. This is a horrendous intersection, like so many Starbucks locations.... Decent drinks at your own peril. I wouldn't bother if it weren't for the PokeGym. read more

The coffee is horrible. The food is ok. Suggest to use better coffee beans. The coffee tasted like burn and smoked.

I rarely spend my own money on Starbucks, but I will go if I have a gift card. This location is the best in terms of seating area, but the service leaves much to be desired. This Starbucks is the most spacious location in town, and also the one open latest. Also unlike the others, this location has a large outdoor seating area for when the weather is nice, and a small conference room you can reserve for meetings. The chairs by the fireplace are particularly cozy during the winter. There's enough tables, but having a counter so close to the register makes no sense. Outlets are few and far between. Since Old Seward and Dimond is such a busy intersection, getting in and out can be a hassle. And you have to drive all the way around the back to get to the drive thru. Weird placement. The staff is generally lukewarm, which I wouldn't mind too much if they made the drinks well. But often they miss something. Not enough/too much milk or ice, missing an espresso shot, etc. They'll correct it if they mess up, but this location is often very slow so sometimes it just isn't worth waiting another 5 minutes or however long. Not a location you want to go to if you're short on time, but a pretty nice place to study or read if you're in the area. read more

I decided to come back here to catch up on studying after my disappointing experience a few months back. This location is on one of the busiest intersections in Anchorage at Dimond and Old Seward across from the Dimond Center mall and two other shopping plazas. Starbucks made a very wise choice in choosing this spot. Originally a Dunkin' Donuts back in the 80's, then Blockbuster Video in the 90's, this small strip mall is going through a rejuvenation of sorts after being dormant for a number of years after Blockbuster closed. The place is constantly packed and cars line the drive-thru throughout the day. However, the large amount of business doesn't necessarily translate into the ideal experience for studying. The seating area has the same cluttered arrangement but with brand new tables to replace the dingy, wooden ones they've had for a long time. The Wi-Fi here has improved from last time with no issues of bad connections or slow Internet speed. I was lucky to snag a table in the corner that had an outlet, but apparently this is an ongoing problem for a lot of people coming in due to a lack of outlets along the front area by the windows and by the armchairs. The outlets are concentrated in a small corner of the café with very little space between tables and on the counter area across from the register. The placement of this counter is the worst I've seen for a Starbucks location because anyone using these outlets to study or do work will have to contend with people standing in line or waiting for their order directly behind them or around them. That makes it impossible for anyone wanting to do work or study in private if they're in the middle of all the chaos especially during busy times. If you need to find a place to study for a couple of hours with a decent amount of personal space and privacy, you're better off going to another coffee shop especially when all the outlets by the tables have been taken. The new chairs and tables were comfortable and proved ideal to get some work done, but the volume level for the music is set way too high. I've noticed this with a couple of other customers who came in only to leave shortly afterwards. Coffee drinks and snacks are good as always at this location and the employees remain friendly and quick to take your order. I've never had to wait for more than five minutes to get my order especially during a rush. The seating arrangement and the lack of outlets are things they could work on to improve the overall experience for customers here in the long run. I've decided to bump them up to three stars from two for the new table furnishings and the great customer service I get from the employees here. read more

Corporate Stank. The coffee doesn't taste bad, but everything that comes along with that cup of coffee rubs me the wrong way. I just can't shake the feeling that Starbucks has formulated and equation for business success for the sole purpose of making shareholders rich. (I know, I know. It's a fantastic business model!). It just feels like somewhere along the way, taking care of the customers no longer penciles out in the equation. The jumping off point for me was when I went through the drive through and asked for a giant cup of coffee, I was told they were out. No explanation or alternative offered. Starbucks was out of coffee. Let that sink in. I'm sure that Starbucks can enjoy their mega success just fine without me. I will turn my attention to local trade even though it means driving an extra block or two. Those hippie kids and their red goat are happy to give me a giant cup of black coffee. I now consider myself an EX-Starbucks Customer. read more

75% of their electric outlets don't work. You can't do this in 2022. We need to work on out laptops. This is a beautiful store. How can you get something so trivial ruin the experience? read more

Store was a chaotic mess. My drink was handed to me with Carmel sticky all over the side. Five baristas behind counter and it's evident no one was assigned to clean-up. Pretty bad for a Starbucks. read more

Starbucks - Coffee & Tea Near Me - Anchorage, Alaska

I'd give this starbucks zero stars if I could. I've been coming here for a long time because it's the most convenient but I'm finally done. This is literally the worst Starbucks in the state of Alaska. Every single time I'm come here the wait is ridiculous. Even with only 1 car in front of you, you'll sit in the drive through for 10 minutes. The staff are incredibly rude and have the worst customer service skills ever. Today I argued with a barista because she didn't know how to give correct change. Don't give your money to this establishment unless you want to be disappointed. read more

Going to the drive through this morning was the worst mistake EVER!!! In the line for 10 minutes. WTAF? It's supposed to be fast.

I like this place. It's got a drive thru, it has a decent sized interior with multiple tables and sitting devices, there is a small outside seating area, and the coffee doesn't suck. The art on the walls are local and might be part of the 1st Friday art walk since the artist appears to rotate. Would come again to sit and chat. read more

I am very aggravated with the guy behind the counter. Tall black guy who just served me. I'd give zero stars if I could. Asked for 12 ounce English breakfast tea with 2 bags and one inch of room. As usual, only half and half is available to put in it. That's all that is ever on the condiments counter top. And as an English person I only like skim, or 2 % milk, I'll take whole milk at a pinch. Naturally, non of those are out for use by the public, so I have to ask. I take off the lid off my cup, and the tabs of the teabags are still attached to the body of the teabag, not outside of the cup, like everywhere else I have ever been. I start to fish them out, whilst asking for skim milk. He claims they've fallen in. Funny that, cos they are still stuck to the body of the teabag. I go to pour in my milk- he wont let me, claims I am violating health code. I am not happy whatsoever. I wouldn't break health code if you provide the different kinds ofmilk in the differently labelled jugs that you possess,and put them out for me to pour myself. I am not coming back here. Rude. Very rude. And lazy too read more

it's 7:50 why are y'all closed it says you're open til 8?? maybe change your time to say closed at 7:45 or something if your not gonna stay open til 8 read more

To sum up my experience at this Anchorage Starbucks--horrible. I ordered a grande Americano and a breakfast sandwich with ham and NEVER RECEIVED the sandwich. I approached the guy who took my initial order and he was surprised I didn't get it but did nothing about it. I didn't get a receipt because this has never happened to me before. Lesson learned indeed. read more

This Starbucks location is by far the best in Anchorage. The staff is always friendly and helpful and the drive-thru convenient (but name me on that isn't!) The one thing that is extra nice about this location is they have an extra "room" that is open free to the public to use for meetings or parties. All you have to do is reserve it! read more

Try #2 So bad it isn't even funny (a cold and rainy day)-horrible customer service argued aggressively and repeatedly with me regarding a drink I get possibly x2...5-6 days a week at Starbucks all over Anchorage. My business client and I left and customer service was called-a formal complaint filed...drinks are constantly wrong here, food undercooked, but the worst is the customer service-better service at a biker bar-I have been cussed out less at those at least and the places are run better.... Yelp removed this: So bad it isn't even funny I even called the district rep and 800# to file a formal complaint. The rudest employee I have seen was there and was so bad I had to walk out with a business client...never again' read more

Your coffee is nasty. Real disquieting. All these disquesting sugared drinks.

Watch out the internet service will cut off if you stream more than 10 minutes! For as long as it lasts the internet speed is great! 9Mbps Down and 4 Mbps up - It is also an excellent place to watch the sunrise Nice Starbucks - good pastries and a good place to read or work or study. The hard surfaces (glass wall and tile floor) reflect the sound and so it can be loud. Currently there are only 5 other people here (It's early in the morning) and the noise level is moderate. Review - It's a Starbucks - clean and exactly what you'd expect. The chairs at the tables are a bit uncomfortable, but otherwise it's a nice clean and comfortable place to work. I've been here about an hour and my backside is feeling it! read more

The major downside to this bucks is it's busy location on a major intersection in south anchorage and if it's one of the 5 sunny days of the summer it's not as nice to sit outside with the traffic. The service is good usually and staff friendly. Only 3 stars because about one out of five times we come here we get the wrong drink and I see it happen to others frequently so check it first. You would think it would happen more inside because people can grab the wrong drink but it's a bigger problem in the drive thru. Other than that its Starbucks. read more

Starbucks - Coffee & Tea Near Me - Anchorage, Alaska

Just got the best java chip frappe I've ever had from the curly haired guy barista thanks x

Worst Starbucks service ever here on May 14th around 1030. Like the employees were in a molasses pit. The middle aged woman taking orders at the counter never gave our order to the barista. Also, she was quite unclear on the concept of coffee cake. All I wanted was a regular coffee, a couple treats, and a latte. After 15 minutes of watching people behind us get their orders, the barista had to ask what we were waiting for, because the counter person just really didn't care. To the barista's credit he got to our order as soon as he realized the counter person was completely incompetent. As we sat, we watched several other people with simple, plain Americana orders waiting...from our perspective it was the middle aged counter person who was just not up to the task, and had very poor customer service. Finally, even though the barista's enthrall made us a priority and made a very good latte, we never received an apology or anything. I've been to countless Starbucks, and this was the most disappointing experience by far. read more

I ended up going back and it was much better this time. It was still pretty busy but I didn't feel rushed and the staff didn't come across short/cold like they did before. The drinks each time have been absolutely perfect, the espresso doesn't taste bounty and there's just the right amount of syrup so it's not overly sweet and thick like other locations. The only issue I had was I asked for a 16oz, they never repeated back my order they said they'd have my total at the window, they told me the total which was what I normally pay for a 16oz, but they ended up handing me a 20oz and my account shows they charged me for a 20oz. Because of their response to me trying to order two drinks when they were busy (making a comment about "if it's quick to make I'll take the other drink order. Just come inside to order.") I ended up just taking the 20oz. read more

Okay, I'm disappointed with Starbucks aren't they suppose to be great at making hot chocolate, London fog, coffee etc.? Well, they missed the boat this time can't say I'll be spending money at the Dimond location in the future. read more

Well....it's a Starbucks. Decent size with a lot of table seating and a bunch of comfy leather chairs. There's a fireplace in the middle which is nice too. When I ordered it took a couple minutes for someone to ring me up....the girl who took my order walked away and said someone else would ring me up in a minute? Ok? It was the girl cashiering for the drive-thru which I thought was really weird because I was the only person in line and there were about 5 workers just standing there. But whatever...no harm done I guess. read more

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Starbucks at a convenient location for south side commuters. It has drive through but be aware for you can get stuck there on busy mornings. I usually just walk in so that I can dodge any kind of disaster. I gave 3 stars because the taste and the service has no continuity. You can get 5 star experience depending on which barista is working that morning or you can get some crappy service if that particular barista who says that she is "not a morning person" is working. read more

Honestly I love Starbucks, and they've always been super great with efficiency. But today, I wanted 40 mins in line in the drive through. It wasn't like I could turn around either. It's in almost an alley way. Anyways, I missed my doctors appointment, had to reschedule, and my coffee was cold. Super bummed. read more

Other reviews think they know until they have worked in a place like this. This store has hired more people as turnover rate was high. The manager and her team have pushed through every obstacle during this pandemic. I go in there everytime just to see everyone. They may be slow, but that is because everyone order multiple drinks that are heavily customized. Do not shame them for trying their hardest to making the moment right. read more

What a joke. I used to come once in a while to get a drink here. I was turned towards this "purple drink" which ended up being pretty good. I went to the Drive-Thru to order my drink, to which I was told "I cannot make anything like that, as I don't know how to make it. If you happen to know what goes in it, I can try." The barista also explained that apparently nobody else working there today knows how to make a pretty popular drink. 10/10 won't be returning to this joke of a coffee shop. read more

I have been coming to this Starbucks for about 2 weeks and i have to tell you the bad out ways the good here! You are lucky to get a friendly employee in the morning, some of them are down right rude! My Husband ordered my drink this morning, not only did they make it wrong they didn't even tell us they were out of the milk we asked for. I took it back as I ordered tea not coffee and coffee was in my tea...The employee asked me soy right i said yes and the girl that made my drink said oh we are out of soy...At what point was she going to tell us when we ordered the drink...I am tired of the poorly trained employees, this falls to the leadership at this Store. I hope this makes it to them! read more