Ordered a Venti Paradise Punch with Cold Foam at 2:53pm. As you can see from the picture - headed to the school pickup line and no sips taken. What's wrong here? Missing a large amount of the actual liquid, and it's half cold foam! It tastes just like foam, nothing else. And when made at any other location, it's a delicious pineapple drink. This is the last time that I give this location my $$. It's not worth the Drive-thru when I pay for a large and barely get half of a medium. The Starbucks in the Altoona Target is the absolute best and the one in our HyVee grocery is still better than this one, and they run out of ingredients on the regular. This is not a quality error, or the fact that there wasn't enough staff to serve the customers - I was the only customer at the drive thru. It was laziness and employee quality control. read more

Starbucks - a hand holding a cup of iced coffee - Coffee & Tea Near Me - Altoona, Iowa

The line always takes at least 30 minutes to get through. Seems they are always understaffed

I order from this location at least twice a week and I use the app to order ahead. The customer service is always great. The staff they have is always friendly despite being busy and having a ton of orders! My order is usually a venti sweet cream cold brew and it's always consistent and ready for me when I walk in. The ambiance and atmosphere is always great in large part because of the hard working individuals behind the counter. The music is always going and adds for a nice coffee shop atmosphere. I always make sure to tell them I appreciate them because working in this type of service industry can be difficult when customers are impatient. The crew here is fantastic! read more

Today was BAD. DO NOT MOBILE ORDER HERE. I realized today why my mobile orders are always off temperature. They make it right away and let it sit on the counter. Today was unusual for me, as when I got there the drive thru was 7-8 cars deep. So I parked and went it. I stood at the mobile order counter, tried to make eye contact with legit 4 employees, to no avail. There was no one in the cashier line and the guy working there was just standing. I went over and told him I had a mobile order. He pointed to the mobile order pick-up counter and said "Yeah, you pick it up down there." I replied "I already tried that, no one is helping me." He simply turned away from me. What the actually fudge? So I go back down through the sea of other customers waiting for their drinks, I make it to the counter, again, no one acknowledges me. I realize I have to get my own drink. So I sift through all the drinks sitting on the counter until I find mine. It's now melted and the wrong size. I had to go. It'll be a real long time before I go back to this location. There's too many other options for good coffee in this area. read more

Starbucks - Coffee & Tea Near Me - Altoona, Iowa

This place deserves no stars. Rude. Waited 10 minutes for just a hot coffee because they were taking care of the drive-through.

The very worst run Starbucks I've ever seen. I'm from Seattle so I'm used to the typical Starbucks experience. I used the app to order while I was at my mother in laws home. It said 5-8 min wait time. I showed up and both drinks where made wrong, and the sandwiches were cold. Ended up having to wait another 10 mines to make it right, and the staff was Rude!! Last time I use this terrible location. read more

This is an easy to get to Starbucks in Altoona right in a strip mall and right off the interstate. The lady taking the order in the drive thru was a bit space and seemed distracted. She kept having to go back and I'm guessing ask a co worker about the order, maybe she was new. She was nice at least!! It just took a little longer to put in our order. We ordered two Smoked butterscotch frappachino's one made with almond milk and one regular. They were delicious! I just wish they had the flavor year round! Overall good location with nice staff. read more

Starbucks - Coffee & Tea Near Me - Altoona, Iowa

Just because I ordered a Starbucks drink and asked for 2 things off of it and when I got it they didn't take them off, I kindly asked if I can get my drink redone but they gave me a look that felt like I was being judged and thought I wanted another free drink. It wasn't busy at all and was only wanting a drink. They gave me a tone that felt disrespectful, I've already heard how rude employees can be there in Altoona. Never again will I go there nor my family, we felt discrimination towards workers read more

Great new Bucks in Altoona, very very very quick line and sweet server. The drink was great and perfect just how I love my bucks! Very modern building and also very clean! This is good one! read more

Starbucks - Coffee & Tea Near Me - Altoona, Iowa

Pulled up at 6:58 and realized there was a sign that said "Due to short staffing we will be closing at 7:00" We then proceeded to wait there until 7 and nobody helped us. You are already getting to leave an hour earlier than normal whats 2 more minutes gonna do?? Extremely disappointed as I am a regular and never thought these baristas would do this to me. Coming from a Starbucks employee myself this is not acceptable behavior. Starbucks is supposed to be a welcoming environment and I am extremely unhappy. read more

Literally such a good Starbucks. I was super nervous because of the reviews, but we went anyways, and it was a great experience! Super speedy, entire order was made correctly--definitely will be coming back! read more

My coffee is always great, but the service could be improved. I often use the mobile order function through the Starbucks app and understandably due to Covid-19 they are no longer allowing customers to pick up their drinks from the designated mobile order pick up spot, they are having an employee hand it to you. However, when I went in to pick up my mobile order there are no employees available to hand the drink to me. After a couple minutes, I kindly tried to get the employee nearest to the mobile order pick up spot attention ("hi, excuse me, could you-") but I (and a couple other customers) were ignored multiple times, even when this employee gave someone else their drink. I understand mornings can be busy, but I think that if you are going to allow mobile ordering, you should at least have the decency to acknowledge those customers waiting (i.e. "I'll be with you in a minute") instead of ignoring or pretending like you don't see/hear them. read more

I've had bad Starbucks experiences before, including my order being lost, but stores are usually crazy busy and I'm easy going. Mistakes happen. BUT here I was Ignored at the counter, order behind me (2 drinks including a frapp) ready before mine (double espresso), watched employees visibly chatting with each other over headsets with eye contact and emptying garbage before picking up my cup. It sat there ready while she messed with that garbage. Snotty employees. read more

I've been to this Starbucks a few times It isn't my primary Starbucks; but, I've had good luck here. The service is pretty quick, the food was hot, and the drink was made properly. I feel like this place has improved since it opened; which is what I would expect. read more

Placed a mobile order for drive through pickup. Arrived on time to pick it up and proceeded to wait a full hour in the drive through line to pick it up... and both got drinks were subsequently served luke warm at best. read more

I sat in the drive-through for 10 minutes and the line didn't move. There were six people ahead of me. I had to leave.

This is the best Starbucks I've ever been to! Love the variety of upbeat employees that clearly love working here! They know me by name and always greet me immediately as I walk in the door! And the drinks are always made quickly and perfectly! read more

I love Starbucks skinny vanilla latte. I also enjoy the new chorizo breakfast sandwich. If you don't like spicy it isn't for you. Starbucks is pricey for coffee, but I added the app to my phone so occasionally I get offers and free coffee. This location is busy, so usually expect at least 3 cars ahead of you. read more

Typical Bucks but the parking lot is horrible. Staff are friendly and make your drinks quickly. read more

Starbucks - Busy place! - Coffee & Tea Near Me - Altoona, Iowa

Still continuing on my journey to find a decent coffee place... like all the other starbucks the customer service goes up and down, I've had to complain to management to get the employs to behave, but I'm still waiting for them to figure out what "decent" customer service is. read more

First of all, regardless of my experience here, people should definitely give this place a try. It has unique coffees, great atmosphere, and a nice staff. I really want this place to succeed, because this branch has so much potential. It is in a great location, and the Starbucks Reserve concept is really nice. The coffee selection is much better for people who are a little more picky. But after over a month of repeated attempts, this place is still just terrible. They routinely forget to put espresso shots into drinks (you know, the COFFEE part of the coffee). When they do get it done, it just doesn't meet the standards of other places. The staff is slow, disorganized (they just kind of run around doing whatever, instead of finding a task and sticking to it), and looks like it really needs training. To me, they don't seem to understand how to use the new Clover machine either. Someone needs to come address this stuff. I am posting this so that (hopefully), these repeated shortcomings can get some attention, so that the next review of this place can be much more positive. Good luck, Starbucks! read more

I mow a vacant parcel of land once a week. After mowing, I stop in at Starbucks in the afternoon at about 3 PM. I get a cold drink and a snack. I read e-mails and enjoy sitting in a leather chair to cool off. The food is always good. It is easy to park in front. The Starbucks Coffeeshop is very close to I-80 and Prairie Meadows Gambling Casino and Adventureland Amusement Park. I recommend it. read more

This starbucks has always been my go to place & now i don't think i will go there again. I made a mistake ordering my drink and didn't notice until the window. i apologized MULTIPLE times to the lady at the window, and she was very understanding. Then i heard a guy in a white and black stripped shirt make the comment at me "mama, maybe you should order correctly next time." it was completely rude and uncalled for. the fact that this happened is ridiculous. i wish i could give negative stars. read more

They never know how to put light ice they really need to take there time reading the customers orders because they are always rushing and I would rather wait then have my drink just filled with ice I like to get my money worth and I'm not going to spend 5 dollars on a cup of ice read more

I drove 40 minutes to Starbucks and waited 10 min and when I got to the speaker it had a tiny sign that said no ice so I left with no drink

Mmmm... I don't know who made my vanilla breve latte today, but I wish they could make it everyday! Best one I've had in a while! The froth in top was so delightful! The staff here is always very friendly and the wait is never too long. So happy there is a Starbucks on the east side of DM! read more

I came to this location because it's the only place in Altoona that does order pick up and the milk in the coffee was bad!! Both me and a the other co-worker that ordered coffee got sick!! I will never be coming back to this location. There are 2 better locations in Altoona they just aren't drive- thru and don't do order pick up but it's worth just going in and ordering for fresh and good coffee. Don't spend your money on rotten coffee! read more

I've become a regular here over the last few weeks because it's the only coffee shop around. I write every day I can there. I have a 7-month-old and am trying to finish my novel (also my thesis) so writing at home is difficult. The employees (90% of them) are knowledgeable and friendly. It's a nice place. read more

Just ordered a salted caramel frap and this is the second time I've been to this Starbucks and they aren't consistent with other near by Starbucks. They didn't add the caramel around the interior of the cup and salted bits on the top of the frap. It's frustrating because when you order something you expect it to come like all of the other Starbucks. It really changed the flavor profile. Probably won't be returning to this Starbucks again. read more

I visited multiple times the last few days and a totally wonderful experience. Early morning is the time I usually get my coffee. the staff are great and pleasant To talk2 I actually need to get the names to post on the review. (I will update soon). Overall a great place for coffee read more

Not the usually friendly staff. Beverages were good! They have a a clover machine- so that is a bonus.

This is a very busy location. They seemed understaffed. I usually have to wait about ten minutes for my order. I stopped in today and ordered an iced coffee topped with the new cold brew whipped cream and was charged an additional 50 cents. I waited 8 minutes and was handed a drink and Informed they were out of the cold brew whipped cream. I informed the barista I was charged for the whipped cream and she responded, "I guess I could make you some." I told her that I was running and and couldn't wait. She then turned her back and just walked away. read more

I enjoy Starbucks because of the amazing customer service I find in all of them! All over Iowa and even in Different states... unfortunately this one does not embody the same customer service I've grown to expect. I go out of my way to go to another Starbucks just because of the way the employees are here. read more

Love Starbucks. Delicious as always. This location often runs out of ingredients quicker than other local locations do (atleast that's what it seems like). read more

I've been here a few times, and there's something a little off in my typical coffee order. I will usually just wait until I get closer to work or school now to stop by a different location. read more

This morning I went to this Starbucks location before my husband left for work to use a gift card. After ordering two coffees, the total ended up being more than what was left on the card. Realizing I had left my debit card at home, I pulled up and immediately started apologizing, asking her to take the second coffee off my order as I did not have enough to cover it. At first I thought I had annoyed her because she was silent as she was punching numbers into the register. Finally she turned to me, handed over both coffees, saying she paid for the second one and to have a nice day. I was completely taken aback because these things never happen to me. I thanked her a million times so that she hopefully knew how much this simple gesture meant to me. As a stay-at-home mom with a 3 month old and two year old, I needed that coffee more than she realized. Starbucks, you have the right people working at this location. They're always so friendly, and take time for each customer. Thank you for a great day Starbucks!! read more

Love this place! Used to work here and the staff is as friendly to work with as they are pleasant to their customers.