Rude rude rude servers Go to a drive through for fast service and the tell you to pull around and wait all for a cup of black coffee. They need to have more customer service training or get out of service industry read more

So I literally come here almost every single day to get my chai tea of course the large and light ice I love love love love love this place

I have visited this location almost weekly over the last few years. I must say, I have always gotten great customer service from their baristas and my drinks have always been made correctly. There aren't many Starbucks locations in the surrounding areas, so it is nice that this one is always a pleasant stop for me. read more

Starbucks - One of my favorite drinks - Coffee & Tea Near Me - Aberdeen, North Carolina

A dude named lucas served me on the phone he was amazing-fred feed fred thank then thank amazing ambience read more

My husband and I were having issues with our wifi so we decided to have a coffee/homework date. The staff was super friendly and accommodating, and they also had plenty of socially distanced work spaces that were clean and provided outlets for our devices. Service was quick - the employee who helped me was new and a little lost in the sauce - but overall not a bad experience. We enjoyed drinks and getting work done in a warm, welcoming environment especially since we had several deadlines to meet. They also had some beautiful mugs and I can't say no to a pretty Starbucks mug to add to the collection! read more

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I would honesty given no stars, but that was not an option. All focus was on drive-thru, and more than 8 people waiting that have already ordered inside, but no drinks being made for them. Young lady that took my order was super nice and super sweet. read more

This Starbucks is always out of everything. The drive thru is a disaster all the time. The wait time is absolutely absurd, I've waited 27 min for one drink. (Maybe they forgot) also don't bother trying to have your drink there, their seating is very limited so take it to go. Aside from all that, the baristas are always nice. read more

Starbucks - Out of refreshing drinks on hot days. Not cool, Starbucks. - Coffee & Tea Near Me - Aberdeen, North Carolina

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I normally go to Lumberton for my Starbucks fix. Coconutmilk cascara iced latte with vanilla. Always delicious. Found myself in Aberdeen today and ordered the same. Disgusting... Too strong, bitter, not sweet at all I wasn't offered a receipt and the employee taking my order was clearly bored and or agitated. Maybe I just caught them on a bad day but I will not take my chance here again read more

This place sucks I oreder two different drinks about 30 minutes apart instead of giving me my fresh coffee they give me my coffee that was sitting for half an hour and didn't give me my other I lost money for a drink I never got would never come again!! read more

Definitely one of the worst Starbucks I've ever been to. They are consistently slow to prepare orders and tend to focus way more on drive-thru orders, and always seem to have new staff that manage to mess up orders half the time. Took me 25 minutes to get a simple latte today. I walked in another morning and the girl who was fixing my already incorrectly made drink (asked for hot green tea and got the wrong tea) turned around and just laughed at me so out of curiosity I asked her what was so funny and she responded "it's just your face." Best part was I was in uniform so that was extra cool. I only go here when convenient and in need of caffeine, other than that I would much rather support all the awesome local coffee shops around here! read more

Stopped here traveling home from the beach. I'm giving three stars only because I think no Starbucks deserves a four or five star rating as I don't believe they are worth the hype. My latte was prepared quickly and tasted like they always do. I prefer Dunkin but they were cash only today unfortunately. I read a recent review of this location where someone said the staff wasn't wearing masks. However, today every employee working was wearing one which is a requirement in the state of North Carolina during the COVID pandemic. The drive through line was all the way out in the shopping center entrance and blocking the flow of traffic tremendously. read more

Starbucks used to have a selection of hot coffee options. Unfortunately the only things left are cold brewed or iced options. When I asked I was told they still make stuff but don't advertise it. The individual showed no interest in letting me know what any hot coffee options were even after I specifically asked. Unfortunately Starbucks is big enough that costumer satisfaction doesn't matter. Sharing nonetheless. read more

Good news is the staff is friendly.. bad news is this is the worst Starbucks ever. My drink is often only 2/3 full which totally sucks when I'm regrettably paying $5 for a cup of coffee ‍ This location needs a little training sesh. Don't even get me started on the drive thru and whatever dummy decided that was a good set up lol read more

Starbucks - Only 2/3 full........ this happens often at this location. - Coffee & Tea Near Me - Aberdeen, North Carolina

You guys need to learn who your generations are there was an older woman in front of me in line and she had a hearing aid and Ethan was the one helping her and he didn't speak up he didn't help her he repeated himself five times and she still didn't hear him due to her hearing aids. part of being a well known company is that you are able to adapt to all of your customers. Sooner or later we're all going to be old . we're all going to need people to be tolerant and patient and learn how to communicate effectively with us. Ethan did not do a good job there was a girl and a manager with a beard on snickering behind the counter and I didn't appreciate it. If Starbucks has employees that are not tolerate not open to what's in front of them and not representing the generation Z who wants to be collaborative and team worthy and work with people I know that thing you were letting down Starbucks you're letting down Aberdeen and you're letting down all of us in the community. I am very very disappointed at the customer service here oh and now I see that my Frappuccino is sitting on the counter but nobody called me to tell me that it was ready great job Starbucks!!!!! read more

Uugghh........ I had high hopes for a great cup of coffee this morning, The server was genuinely nice and promptly took my order however, that's where it ended. 20 minutes for the wrong cup of coffee..... really? Yes I realize the morning is the busiest time to walk into any Starbucks, but after explaining that I had not received my coffee, only to get the wrong cup was almost too much..... but wait it gets better. One of the two barista's attempted to tell me what I wanted, and not what I ordered. I have never had this much trouble getting a triple tall caramel latte read more

Starbucks - Coffee & Tea Near Me - Aberdeen, North Carolina

I have been here 6 times. The staff has always been friendly in the drive thru. Now that being said, the drive thru is cumbersome. The lane has a curve in it going to the window and I always see cars scuffing the tires because of that. You can get a little me of cars out in the street making is difficult for traffic to get by. Just very bad placement. read more

Giving them 3* because of the friendly staff; but, it can be a frustrating place to get a cup of Joe. Off the main drive in the Southern Pines / Aberdeen area. LOTS of big box stores and chain restaurants in the area. Wait times were consistenly slow and the drive-through can be maddening as almost every time I went there was a "please pull around the front" delay. After a while I just started going inside for service. It's clean and as with almost every Starbucks the busy times can fluctuate. Doesn't seem to be a culture of hipsters or internet WiFi junkies taking up the tables and cushy, oversized chairs. Wouldn't call it the most relaxing "hang-out" place. More a "I NEED MY STARBUCKS NOW HURRY UP TRIPLE SHOT EXPRESSO" locale. read more

Starbucks - Little SLOW this am - Coffee & Tea Near Me - Aberdeen, North Carolina

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DO NOT GO HERE. If I could leave no stars I would. TERRIBLE service. Go to the Harris Teeter in Pinehurst- there's a Starbucks there. The past three times I've been at this location I have waited over 30 minutes to get one drink. Today I waited 45 minutes. No apology, no offer of a refund. The store maybe had 10 customers total at the time I was there. NO reason for this HORRIBLE service. This Starbucks location is notorious for taking forever. I've been living in the area for 10 years and always wait over 15 minutes even when I mobile order. You would think they'd be giving me a drink made with Gold for the amount of time I'd have to wait. Also they never give you milk alternatives even when you ask. They use normal milk. I've called them out on numerous occasions when I watch them make my drink with regular milk, even upon explain I have a dairy allergy, to which they refuse to admit they used real milk. I've said it in the beginning and I'll say it again- DO NOT GO TO THIS LOCATION. It's an embarrassment to Starbucks. read more

The food, drinks are decent. Not comparable to the other locations in this area but mainly the service is terrible. Aside from the negative air and demeanor of the staff one barista was even bold enough to be rude to my 1 yo daughter. She was trying to say hi just being a usual baby who is excited for food, and once the barista noticed my child she rolled her eyes, made eye contact with me then turned her back?! read more

This location has consistently been the best Starbucks I have ever visited. I'll admit I am pretty picky about my coffee and my regular order is a bit complicated. Therefore I am usually prepared for a barista to forget one of the modifications or use less than ideal ratios resulting in an underwhelming product. THEY ARE SPOT ON EVERY TIME!!!! And the staff are friendly despite always being slammed with customers. Just thought I'd leave a little review because I have been really impressed with the quality of this Aberdeen location. Tip: try the blonde espresso sometime, it's great! read more

Terrible slow service really ridiculous my experience this AM. Triple espresso and egg bites - 18 minutes later A joke

The best! The store is always busy (really busy) yet the staff goes out of its way to get to know their customers & fill orders. Store reopened yesterday - Thank you Lord...it's been a long 3 weeks. Missed the coffee & the baristas Missy Johnson read more

Awful customer service. The staff name Journey has no customer skills. As a customer, I'm always used to see friendly staff and great customer service but not in this location. The staff are rude and seems like they hate doing their job. read more

Amazing drinks but they took forever. I was in a hurry to go somewhere and I was trying to get a coffee little did I know that I was gonna be trapped in line for at least 30 minutes waiting. If you feel like waiting this place is just right for you. But if you're in a hurry you might want to go somewhere faster. read more

I'm an ex partner, I know it gets crazy during peak times, but my experience was really bad at this Starbucks. I went multiple times to make sure it wasn't a one-time thing, and unfortunately it wasn't. It was so, so slow. I waited over 15 minutes just to get through the line to the order box. As stated above, this isn't always the fault of the establishment, the area itself is gonna create traffic and drive thru issues. This is also partially due to the ability of the people working inside, working as a unit and communicating to one another. I repeated my order twice, and it was still wrong. I'm lactose intolerant, I said this during my order, and the sticker on my drink did not say soy on it, though I repeated my order twice AND she repeated my order back to me saying the word "soy". When I finally got up to the window, the person assigned to window did not greet me or even look my way--she was giggling into her headset with her back to me. I know the headsets are important communication tools, but there's a time and place for everything. If you've got time to comment on the driver of the last car or the weirdo in the lobby, you've got time to greet your customer, even if it's just to say "hey it's gonna be just a second on that drink, how's your day going?". It's those little things that separates Starbucks and keeps people coming back and, most importantly, willing to pay $6 for a coffee. The girl finally turned around, and STILL did not greet me. Just a "it's $6.24" and held her hand out expectantly. I had a 5 dollar bill in my hand, ready for the tip jar. I know how it is, and I remember that tip money paying my rent. However I put the money back into my wallet this time. So when she handed me the drink, I quickly realized it wasn't dairy free and let her know. It was not well received. At first she didn't say anything at all, she just looked at me blankly. I reminded her that Im the one with the lactose issues, hoping maybe she was just trying to place me. She replied "right. We can make it again but it's gonna take a few minutes and you're gonna have to come inside". That's all that was said to me. At this point I said "no thanks" and drove away. I'd rather shit myself than go through that again. I don't know if it's the management or trouble finding good partners, but something needs to change. This is the fourth time a very similar interaction has taken place at this Starbucks, twice by this same girl. I get it, we all have bad days. But you're getting paid by a company who values friendliness and catering to your customer. Sometimes you gotta suck it up and do your job. I'm being generous with two stars, because I've had good interactions with evening shift partners, who, while still fairly slow, make good conversation and are super friendly. I'm not coming back to this Starbucks if I can help it, certainly not during peak times. Please, please re-evaluate your partner placement! read more

After living in Pinehurst for so long.. FINALLY, a Starbucks opens here after I leave for college. I was hoping that this location would be really be on top of it's game since it is fairly new.. but the employees do a half-ass job at making drinks. Whoever is training the baristas needs to do a better job. I'm unimpressed. This one employee jumped over the counter... after his break.. and made my drink.. in a different way than it was supposed to.. that totally gave me a bad impression about this place. Plus, isn't that a health code violation? I can tell that many of the employees think that they're "the shit" since it's Starbucks. Typical for a small town like this area. The nearest neighboring Starbucks is in Raleigh or Fayetteville.. so you can't really complain. This is a drive-thru Starbucks. read more

The slowest sbux I have visited...and the worst drive through/parking lot design ever! I wish I could have heard the discussion between Starbucks, the city, and the contractor when they shared their initial plans for the drive through. "Yes, we would like to put the entrance to the drive through immediately when you turn in the small crowded lot. That way everyone sees us when they turn in. Who cares about blocking traffic, this is coffee we are talking about..." read more

Not sure why it takes 30 mins to get a coffee through the drive through - so I have also tried to park and walk in thinking it would be faster. That is not the case. I have travelled to 26 different countries and this is by far the SLOWEST and most inefficient Starbucks of all time. Management should really look at time management and efficiency. read more

Dirtiest Starbucks I have ever been in I honestly was nervous to eat my food. I love Starbucks and that's the only reason why I came but I might second guess coming to this one read more

Stopped here one day after doing some shopping. I went to the drive thru which I don't normally do but I was so impressed at how quick I got my drink! There were 2 cars in front of me and it doesnt even seem like i waited 5 minutes! And as soon as I got to the window they were handing me my drink! I read the other reviews about the staff being a little slow but maybe that was just when they were opening up?? I'm an avid visitor at Starbucks and this location has given me the quickest drive thru service ever! read more

I've only been to this location a couple of times bc I only stop in when I visit family. Each time the lines are outrageous, whether inside or the drive-thru. The staff is friendly and the coffee is good, it's just the wait is crazy. I understand Starbucks is a popular spot but having to wait more than 10 minutes for coffee is a bit much. This has happened on both occasions I've been. If they could speed up the process while keeping the quality good would be a plus!! read more

This has to be among the worse Starbucks I have ever been to. I have visited and lived all over the country and the Starbucks of Aberdeen is awful. The employees are extremely slow, they continue to run out of top desired items and even necessary items such as mocha! The drive through is terrible and consistently gets my order wrong. In addition they are closed for unknown reasons when I drive ten miles down the road and find the other Starbucks operating as normal. The need for some real training is critical! I literally have gone everyday for the last year and they still have no idea who I am or what my drink is. Can't wait to get back to real town that has a real Starbucks and not a wanna be one! Update: still stinks, there is no improvement in this location other than they have cleaned up a bit. SLOW and NEVER smiling or upbeat! read more

Daphney was so polite and friendly this morning!! She had the most positive attitude and provided the highest quality service for my morning pick me up! Thank you, Daphney! You're the best! read more

They know my order at the drive-thru! Soy white mocha no whip :) Angie is the best! When she isn't there the lines are longer and orders are not always correct. Appreciate those that remember you! I do! read more

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Staff are sometimes friendly. The last time I went there, I waited 30 minutes for my order. 5 people ordered after me AND left BEFORE me. The dude who took my order finally saw me just standing there waiting, and he started just staring at me. Then I received my order, finally, after 30 minutes. read more

I do love this particular Starbucks. Always a little daring to get into it. And possibly the worlds tightest raking lot. But it's always nice. Good staff. They do a pretty solid job under pressure too. Especially considering the standard at which Aberdeen/Southern Pines, NC can have for this kind if business. Overall, for a person who lives in the sticks with little access to a ANY kind of nearby Starbucks, it's gold. read more

Starbucks - Coffee & Tea Near Me - Aberdeen, North Carolina

I give up. I can't get my coffee filled to the top lol. It's always 2/3 of the way full. There is literally a swarm of bees inside so don't go if you're allergic. They get my order wrong a lot and are out of stuff a lot. Also takes forever. I'm gonna try pony espresso. read more

Very nice atmosphere. Friendly workers. Drink is always the way I want it. Not a line around 1:30.. Clean and stress free. Workers make you feel welcome. Wifi is always strong which is the most important! read more

Starbucks - Grande white chocolate mocha iced no whip - Coffee & Tea Near Me - Aberdeen, North Carolina

Even though they get busy they know how to get it under control and get everyone safely out and as quick as they can! Love it here! Always kind read more

Every time I come here there isn't any mother****ing toilet paper in the restroom.