The staff is not trained properly. I am sorry to have to leave such a terrible review but here is my experience getting an MRI at Star: I'm having problems with my jaw. It is an old problem that is getting worse so I went to a specialist and they sent me for an MRI. Star was approved by my insurance and scheduling one was easy enough. I am not claustrophobic and for the most part good at mind over matter so I was not nervous at all. Somewhat expecting to lay flat on my back while entering a tube of some sort, contentedly listening to music is what I was hoping for. Well, the tech was nice enough. No music but rather earplugs. The plastic goalie mask and neck brace that locked in place and was required to hold my head still was even manageable. The first 15 minutes was noisy and for the most part boring. The tech checked in with me constantly. I'll admit, I liked that he was sitting next to me. I could not see him but I knew he was close by and it was reassuring. He asked me to tightly clench my teeth together for the next series. After about 5 minutes, I could feel him walking around the room. I could not see him. Then the vibrations of him walking ceased. At first, this bothered me but I had a little talk with myself and put it into perspective and carried on. I heard him ask from farther away how I was doing and I answered fine. He said the next series would last about 5 minutes and I needed to continue clenching. I said ok, thinking didn't the last series last about 5 minutes? Five minutes passed. I know because I counted very slowly to 300 and I got accustomed to the sounds so I knew the end was near. The sounds were repetitious. My teeth were starting to hurt and I wanted to ask him if I could stop clenching. I told myself to gut it out another few seconds. The sound that continued after the 5 minutes, never changed. I didn't like the sound so it helped me take my mind off the pain of clenching. It was loud and piercing and I told myself to count again. I counted to 500 and waited. My mind started racing. Fight or flight....?? I calmly called out to the nice man. No answer. So I yelled "hello!". No answer. So I screamed, HELLOO!!!!!! No answer. I waved my arms. Nothing. Since only my upper body was in the tube, I raised my legs 90 degrees and kicked them around a bit. Nothing. I banged with my fist so hard on the ceiling of the tube, knocking and knocking while yelling. No answer. So I took a deep breath, and turned my head from side to side. Ok, I could turn my head but I could not lift it up. I reached up feeling for the outside of the tube and found the lip. Using all my strength I pushed back with my hands against the lip of the tube, pushing my body forward out of the tube while turning my head and slid right out of the mask and brace that was holding my head and neck in place. The table I was laying on had been raised so it was somewhat of a drop as my body flew forward and off of the table and onto the floor, luckily in standing position. In front, of me was a window. There was no one behind the window. There was no one at the controls of the machine. Not knowing what to do, I reached for the doorknob just as the tech entered the room. He said, "Oh my god, what are you doing!!? Are you ok?" He asked when and how I got out of the tube. I asked him how he could forget about me. He stammered a bit. He asked if I got out after the noise stopped. I said no and asked why he was not watching me. He told me he got caught up with some paperwork and it was ok. I wouldn't get hurt. Ohhhh, of course. Paperwork! He said let me see if the images took or if we have to do it over. Do it over??? Yeh, right. Thank God, the images were clear. However, we still had another 20 minutes to go! He asked me to climb up on the table because he couldn't lower it or it would reset. He also handed me a squeeze ball with a cord attached to it. He said that it was a panic button and if I had any questions I should squeeze it. And why is he giving this to me now? I told him I wanted him to talk to me every 3 minutes....and he did and we finished. I only hope the images are as clear as the tech stated. I would not recommend Star for anything. read more