No Long waits, very nice workers at the front desk and I'm the back. My ultrasound went smoothly read more

scheduled a lung cancer screening. I called my insurance and the imaging center to confirm this test, which I had the exact same test in 2023 at the Wayne location with the same code, was covered at 100% as preventative. My insurance changed and I received a bill for $600 toward a deductible which should not apply! After a number of phone calls to the imaging center and my Dr it was clear the imagining center conveniently changed the procedure code so it was listed as diagnostic and not preventative so they could charge me and my insurance a ridiculous amount of money. I also called to see what the procedure would cost as self pay and it was 25% of the total I am being billed. The staff is unprofessional at the Wayne location and the billing department is clearly unethical which is billed through Imagecare at Denville. I am disputing the bill. Seriously unethical business practices. read more

Great facility. In for a test, techs and front desk very nice, looks like new machines and was in and out in 10 minutes. Will use anytime I need a scan read more

Called 2times to schedule a MRI. Left messages, no return calls. I have plenty of MRI facilities to choose from in the area, I didn't choose this one. I'll take my business elsewhere. read more

Top Shelf Medical facility specializing in all types of imaging tests. I have been here for a MRI - a Cat Scan and family members and friends have also frequented this place based on my recommendation. Scheduling is easy the staff is super friendly and very skilled at everything that they do. Not only did they send the various radiology reports timely to my various doctors, they copied me on emails of the reports after the fact so that we would have one for our records at all times. All I can say is this is how a facility should be run. Top shelf read more

My doctor referred me to Star Mri for my annual screening, stating that they were new and "very nice." Although I agree that the technician was, in fact, very nice, I can't say the same for the two young women at reception. Upon entering the facility for the very first time, I was greeted with zero eye contact and an attitude. It wasn't a terrible experience, but it certainly wasn't pleasant either. I will likely go elsewhere next time. read more

Wow, came here to get some MRIs done. This place is easy to get to in Wayne. This place is immaculate, the staff is very polite and attentive. Got to do exam very quickly and comfortable with technician. I would definitely recommend this facility. read more

Star MRI of Wayne - Receptionist/waiting area - Diagnostic Imaging Near Me - Wayne, New Jersey

The staff here is absolutely lovely. Everyone was very nice to me, and I felt totally comfortable during my mri and X-ray procedures . The staff had lots of smiles on their faces, and so did I. The only negative thing is that you might wait at the front office for a little while. read more

Very organized with a very helpful staff,one of the few medical services ive used that actually takes you in when you're appointment time is

While the service is OK when there, when it comes to billing practice, the facility sends the interpretation work to non-participating providers. Before chosing Star MRI, I did my due diligence and researched to check whether the Wayne Office participated in my medical insurance plan. I easily found 8 radiologists that participated in my plan using the same address, including suite number, and phone number as Star MRI of Wayne. The obvious conclusion is they have participating providers on site that do that task. However, they gave that job to a non-participatng radiologist, and I got hit with large deductibles. This has hapenned twice, and since it's not an ER visit, I'm probably not protected by the surprise billing laws, and now have to go through the headache of filing appeals and writing to my legislatures. They have a good staff, but fail to realize people have medical insurance for a reason, and the insurance plans have rules to follow for a reason. read more

Star MRI of Wayne provided exceptional service. The staff was extremely friendly and the manager Jessica was full of bright energy. Will make this radiology office my go to! read more

My mame is CT Beneventine and had doppler procedure at wayne office on july 15. The Entire office and medical staff was Courteous, Thorough & Extremely Efficient read more

Excellent. Have been here for a few procedures and have always had a pleasant experience. Front desk staff is always kind and accommodating. And the technicians I have had for my procedures have been wonderful as well (especially Barbara who does the ultrasounds). Would recommend 150%. read more

I went to Star MRI because they make it very affordable to obtain an MRI when you don't have insurance, or are self pay for whatever reason. The facility is a modern building near William Paterson University, the hours are flexible. The staff is friendly and professional and the wait time was very short, the tech was very nice and respectful, during my recent cervical MRI, the tech gave me step by step instructions throughout the test letting me know when it was ok to swallow (had to keep from swallowing because of the area where the MRI images were taken) and he'd tell me how long each segment would take. The images were high quality, I was given a CD for my records immediately and most importantly for my purposes, the machine is large, and short, you don't feel like you are suffocating as in the traditional machines. For my knee MRI most of my upper body was outside of the tube, for my neck MRI, my lower body was outside of the machine, thank goodness for the newer machines. I highly recommend this facility if you are in the Northern NJ area. read more

Love the staff!! They really do go above and beyond for their patients!! Wait time isn't long. In and out before you know it!! Great at getting reports to doctor in a timely manner. Would highly recommend. read more

I couldn't be happier with this place. Great and professional service. Everyone is always nice and helpful. Highly recommend!!!

Just would like to say the staff here was very professional and pleasant. I had a pelvic ultrasound and the tech..(April) was exceptional and very knowledgeable. Thnxs to all for a great experience. read more

This place is literally the worst place I have ever had to go for scans. I made my appointment and it was questionable when I was making the appointment since they were confused about my I'd number. Then the woman said we will call you back if we have any problem gave me an appointment time then hung up. Then next day I received a call about the appointment time being put in one hour before the time I was told and that I need to come an hour later which was the time they gave me originally. I called back and said I was told the time they were asking me to come originally. Annoying! Then later that day received another call from a different location asking me to call my insurance company to make sure they have the location of service correct because it is listed as denville diagnostic. I decided to call before my appointment to make sure everything was correct, when I spoke to someone on the phone they advised me to call my insurance because my appointment time was late in the day and the insurance company will be closed so I need to call my insurance before 5pm. I then asked if they had an opening before 5 he said yes at 4pm I said great I'll be right over. I arrive at 10 minutes to 4 and I sat till 5:40 before they took me in. This place is disorganized and uncommunicative. read more

Unprofessional, untrained staff. Had a rush CT scan ... only to find out person doing exame knew nothing about CT Scans. The reported needed to be read ASAP! However, no one was available to read report that my DR was waiting for to determine if surgery was needed immediately ! Now I have to do test again at hospital! I called my insurance company to let them know not to pay them . DO NOT GO TO WAYNE!!! read more

The staff is not trained properly. I am sorry to have to leave such a terrible review but here is my experience getting an MRI at Star: I'm having problems with my jaw. It is an old problem that is getting worse so I went to a specialist and they sent me for an MRI. Star was approved by my insurance and scheduling one was easy enough. I am not claustrophobic and for the most part good at mind over matter so I was not nervous at all. Somewhat expecting to lay flat on my back while entering a tube of some sort, contentedly listening to music is what I was hoping for. Well, the tech was nice enough. No music but rather earplugs. The plastic goalie mask and neck brace that locked in place and was required to hold my head still was even manageable. The first 15 minutes was noisy and for the most part boring. The tech checked in with me constantly. I'll admit, I liked that he was sitting next to me. I could not see him but I knew he was close by and it was reassuring. He asked me to tightly clench my teeth together for the next series. After about 5 minutes, I could feel him walking around the room. I could not see him. Then the vibrations of him walking ceased. At first, this bothered me but I had a little talk with myself and put it into perspective and carried on. I heard him ask from farther away how I was doing and I answered fine. He said the next series would last about 5 minutes and I needed to continue clenching. I said ok, thinking didn't the last series last about 5 minutes? Five minutes passed. I know because I counted very slowly to 300 and I got accustomed to the sounds so I knew the end was near. The sounds were repetitious. My teeth were starting to hurt and I wanted to ask him if I could stop clenching. I told myself to gut it out another few seconds. The sound that continued after the 5 minutes, never changed. I didn't like the sound so it helped me take my mind off the pain of clenching. It was loud and piercing and I told myself to count again. I counted to 500 and waited. My mind started racing. Fight or flight....?? I calmly called out to the nice man. No answer. So I yelled "hello!". No answer. So I screamed, HELLOO!!!!!! No answer. I waved my arms. Nothing. Since only my upper body was in the tube, I raised my legs 90 degrees and kicked them around a bit. Nothing. I banged with my fist so hard on the ceiling of the tube, knocking and knocking while yelling. No answer. So I took a deep breath, and turned my head from side to side. Ok, I could turn my head but I could not lift it up. I reached up feeling for the outside of the tube and found the lip. Using all my strength I pushed back with my hands against the lip of the tube, pushing my body forward out of the tube while turning my head and slid right out of the mask and brace that was holding my head and neck in place. The table I was laying on had been raised so it was somewhat of a drop as my body flew forward and off of the table and onto the floor, luckily in standing position. In front, of me was a window. There was no one behind the window. There was no one at the controls of the machine. Not knowing what to do, I reached for the doorknob just as the tech entered the room. He said, "Oh my god, what are you doing!!? Are you ok?" He asked when and how I got out of the tube. I asked him how he could forget about me. He stammered a bit. He asked if I got out after the noise stopped. I said no and asked why he was not watching me. He told me he got caught up with some paperwork and it was ok. I wouldn't get hurt. Ohhhh, of course. Paperwork! He said let me see if the images took or if we have to do it over. Do it over??? Yeh, right. Thank God, the images were clear. However, we still had another 20 minutes to go! He asked me to climb up on the table because he couldn't lower it or it would reset. He also handed me a squeeze ball with a cord attached to it. He said that it was a panic button and if I had any questions I should squeeze it. And why is he giving this to me now? I told him I wanted him to talk to me every 3 minutes....and he did and we finished. I only hope the images are as clear as the tech stated. I would not recommend Star for anything. read more

I went for a MRI and everyone was corteous and professional. The front staff took care of me fairly quickly with minimal wait time. The MRI tech had the machine all set up and ready. They promised results in 2 days and in 2 days my doctor called me to review the results. read more