PROS: Loads of parking, atmosphere is great, tech is up-to-date, everyone is nice here, and Lyle…read moreStark in orthopedics was professional and knowledgeable about my condition. They have X-rays, MRIs, CT scans, physical therapy, and other things too CONS: Sometimes they don't answer their orthopedics phone number so I have to call a few times OVERALL: I highly recommend coming here if you're an out patient. They don't have inpatient accommodations, but they have their Paramus campus for that

I had an image done today and the technician decided to have a conversation with a co worker while…read morethe test was being conducted. I am a healthcare provider and I would never do that. Attention should be on the patient only! And, the technician should not provide her opinion on the results. I'll wait for the radiologist for that.

I have no idea why this facility has so many 1 star reviews. I've been twice and my wife has been…read morea number of times. No issues at all. I needed an MRI fast because of something scary. I set it up with another place, but there machine broke and they pushed me off further than I wanted. So I called Radiology Associates of Ridgewood because my wife has used them. Setting up the visit: The person on the phone was very business-like. Not warm, but who cares. She got me scheduled for the next day and then the office had another person get me on a call with my insurance company to change the prior authorization to this facility. Visit: Scheduled for 8:30am and told to be there at 7:45am. A pre-checked in the day before so when I got there they sat me in a waiting area and I was brought back before 8am. I got changed and prepped and was in the machine a little after 8am. Facility was clean and I haven't had an mri anywhere else, but it seemed to be up to date. Report: I received the report through their portal by 4pm same day. Second visit: So, after showing up this morning, I realized a prior mri I had was at this facility also. I had thought it was somewhere else. I didn't have any issues with that visit either.

I am a retired nurse and in my experience there is no better place for diagnostic testing than…read morethis facility. Excellence in clinical skills and time management is superior. Well organized and friendly staff is also outstanding. After many visits all the aforementioned has been consistent in care.

Not the fanciest place but the front desk people are always pleasant amidst the constant flow of…read moremiserable patients. The technicians are always clear in their instructions and make an unpleasant experience bearable.

Went in for a xray of my abdomen and the receptionist attempted to break HIPPA laws by asking me to…read moreconfirm my last name in the elevator within an ear shot of the waiting room. I told her while the elevator doors were still open that's against my hippa rights and she kept trying to get me to say my last name. I told her I will tell her in the X ray room and I eventually felt like I had to ask her to stop giving me a hard time. She was being lazy and trying to shortcut her job by saying " I like to make sure I'm the elevator to make sure i have the right patient" . MA's are not allowed to say your full name or your birthday in public areas of offices!

The doctors are good, but the office staff has made it nearly impossible to access proper care…read more My doctor at Bergen Medical ordered an MRI and told me to see him again to review it in 2 weeks. Unfortunately, it has been 2 weeks and the referrals department refuses to submit the required forms for my insurance's prior authorization. I have gone back and forth with the office, and no one I speak to can provide an answer as to why they won't submit the forms. I was initially told when I called the office that my MRI had been authorized and I could go ahead with scheduling. I scheduled and my husband took the day off to bring me for the scan, but then my insurance told me I was NOT actually approved. I called the office again and I was told yes, the pre-auth process had not even started. I clarified with the referrals department to make sure there was nothing further they needed from me. The woman I spoke to rudely told me that it hadn't been done because she assumed I'd be using Pascack Valley for the scan (even though I had already confirmed with Pascack Valley I was going elsewhere, and was told I could schedule anywhere.) I checked if there was anything else she needed to submit the forms, and she said no and confirmed she'd submit it "now." Days later I call Bergen Medical again, and am told that the pre-auth process STILL has not begun. I am promised to get a call back about this in 2 business days to explain why I am being given the runaround. So of course two business days plus a weekend go by, I call Bergen Medical back, and yet again no one can help me. The forms have STILL not been submitted, despite the multiple calls and confirmation from the referrals department that it had been submitted the week prior. I don't know what else I'm supposed to do when my doctor has ordered a test and his staff won't submit the forms. I am genuinely baffled.

Such a great practice with amazing doctors and nurses. Everyone is so professional and kind. It's…read morealso convenient to have so many great specialists under one roof. The location is easy to get to with lots of parking. I only took one star off because every time I come, the phlebotomist does a horrible blood draw that bruises up my arm for a week! This is the third draw I've had with the same annoying result. I really just wish he would do a better job so I don't look like I got beat up going to the doctor.

what a joke! " Just walk in, no appointment necessary" So…read morefar couldn't get an xray M, T, W and R this week . No technician . Ridiculous.

Extremely inefficient. Held onto my script for 3 days before contacting my insurance for approval…read more They waited till two days before my appt to get authorization from my insurance and then cancelled my appt because of course the approval doesn't happen that fast.

A very clean and efficient Radiology Center. Both the front desk staff and the radiologic…read moretechnologist were kind, friendly and highly professional. I highly recommend this Center.

Amazing people here! Especially Victor and Jessica. They all are kind and knowledgeable and caring…read moreto my needs and all my questions.

Saw this testing service on a Netflix documentary and was curious about the process. I was not…read moredisappointed- after one hour of scans and tests I know more about my current health than in any other dr appointment. And the staff could not have been nicer.

From the owner: $80 Dexa scans! Use code WELCOME to book. Know Your Body. Transform Your Life.read more

The customer service was super. I did have to wait but overall they were nice. The place is cleanread more

I was cancelled on twice and my phone calls were often not returned for a few days. Then, after…read moreconfirming three times that they were in network with my insurance, I was billed by my insurance immensely as apparently they are out of network. Very creepy lighting and was uncomfortable being there by myself. Did not allow anyone in with me.

The technician was excellent and really made me feel relaxed. The MRI took about 30 minutes. Rates…read morewere excellent as well. Overall the staff was very professional. Highly recommend.

Everything was fine. The young lady who took care of me was very nice. All in all, a nice…read moreexperience.

Let me say this first, the MRI tech (female) is an absolute sweetheart and wish I could rate her as…read morea 5 on her own. The reason why I give it 3 stars is cause they're not coordinated. We've been there a total of 4 times between myself and my girlfriend for a car accident. I went in early and was taken in on time and was quick. However, the 3 times my gf has been there has been just ridiculous. We came in an hour early for her first visit to fill out the forms and get her ID copied. (Typical for first time patients). We weren't seen for 1.5 hours AFTER her initial appointment mind you we were there an hour early already so we were there 3 hours total for a 45 minute test because it was the lumbar spine and foot. Skip to the 3rd time for her and here's where I got pissed off. My gf had aggravated her neck injury to where she was nauseous at times, vomiting and burning pain between her shoulders because her spinal cord was being pinched by the herniated disc. I made sure to get there on time for 630am appointment. They called the day before to see if we could change to 9am but I told them absolutely not because she had an X-ray appointment 45 minutes away in Hoboken. Guess they double booked her time slot after we booked ours already so they were trying to move one or the other. We get there 1st and someone came in after us. I'm guessing the other 630. They take him FIRST! Mind you, my gf had to take the pain meds she was prescribed to just MAKE the drive there from the pain let alone have to lay down on the table for her MRI. 45 minutes later her pain meds wear off and she's in pain and vomiting. The MRI tech remembered her and said why didn't they tell her the extent of her symptoms because her exam would've taken 10 minutes cause the guy who was allowed to go ahead of us was 45 minutes long. She had my gf sit next to her and tried to keep her calm while I drove to a gas station to get her big gulp cups of ice to put in a ziplock bag to help with her pain because they ran out of ice packs. Had to be on empty for them for a while cause the whole shelf was empty. Come back she's done already and sitting with the tech cause it was dark in her area rather than sitting in the lit waiting room which had me so grateful because she didn't have to do so. Also, on the 1st visit, they never handed her back her drivers license and out of habit of never really needing to pull it out, we assumed it was given back. 3 whole weeks not knowing they never gave it back. They didn't call to say hey, the drivers license was left in the copy machine. Not until I made my date for an MRI did I ask hey was a drivers license left behind did they say oh yea. We tried calling. (Complete bs)

I call on a third or fri and ask for an appointment for an xray the following week. You don't need…read morean appointment just walk in Mon, Tues etc during business hours. I go and the first thing this young lady says to me is "nobody is here to do an xray today !" I explain I was told I can "walk in anytime" during these hrs./days. Basically SOMEBODY DECIDED NOT TO SHOW UP FOR THEIR JOB and WASTE MY TRIP. "Walk in Walk out MRI " joke. incompetence