A friend referred me to Star Marble after having them install granite in a bathroom...I was looking for someone to do a kitchen remodel for me. I ordered cabinets from Cabinet Discounters and needed someone to do the install, provide granite, paint, new lighting and crown molding in kitchen and adjacent family room. Went with Star marble on recommendation from friend and because I felt comfortable with Isaac and Lisa when they came out and gave me an estimate. Everything went great with picking out the granite at their warehouse. They have a huge selection to chose from.
The work started in early May...this is when everything started to go downhill...The first day the workers showed up as planned...that's about the only day they showed as planned. They would say that they would be at my house at 8 or 9 and I would stay home from work waiting for someone and they may show at 10 or 11 or not at all! The first few days, I tried to be patient but after losing more and more work time, I started to lose patience and finally started calling the office to see where the workers were. I eventually asked to be notified when I should expect to see someone so I wouldn't be waiting for hours losing work time for no one to show. Well, this too didn't work because most days, I wouldn't be contacted and would again be waiting hours after expected show time. Because of the late/no shows, the job took a lot longer than originally expected. It took a month to install cabinets/granite, new lighting, paint and crown molding. Once the crew finally finished the job, I will admit that it looked great...until you started looking closer and didn't take long for shoddy workmanship to start showing. The cabinets that I ordered from "Cabinet Discounters" (name is totally misleading but great product!) were custom hand paint that my wife and I picked out...we noticed that the installer drilled the wrong holes in one of the drawer fronts for the handle and tried to cover it up by filling the holes and a horrible job with touchup paint. I contacted Star Marble and sent them pictures of this. They sent Carlos out and he said that they would order a new drawer front from Cabinet Discounters. Problem is with it being custom paint, I doubt it will match properly. Well, that was 2 months ago and I have heard nothing back from Star Marble about the replacement! About the same time as this discovery, incompetence started to show up in the crown molding...The joints where cuts were joined and glued.molded together started to pull apart. It started with one and over a couple of months, almost every joint has pulled apart and looks horrible.
The only thing I would recommend Star Marble for if anything would be granite. The only reason I give more than one star is because the granite is beautiful and even the install for that was also late. If you order expensive cabinets, pick someone else to do the install! read more