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    Star Family Movers

    2.3 (3 reviews)
    Open Open 24 hours

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    2 years ago

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    1 year ago

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    3 years ago

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    Eager Beaver Moving & Storage - The awesome crew from my recent move with Eager Beaver Moving

    Eager Beaver Moving & Storage

    (22 reviews)

    I do not recommend Eager Beaver Moving & Storage. They are a bunch of bozos as far as I am…read moreconcerned. I am a senior who had a residential move in Feb 2025. Items were supposed to be dropped at two locations; a storage facility for when my senior's apartment would be ready for occupancy and a few other items to an auction house, items that I would not be able to keep once in a smaller space. I had to leave out of province for two months to care for another elderly relative. By the time I returned and viewed the statement from the auction house, I saw that Eager Beavers were a bit too eager and disposed of many wrong items! I am not impressed at all. And to top it off, I was charged an extra $1500. over my initial quote, $1000 of which was spent for 4 guys to sit in a truck while they were stuck in traffic. Furious, does not adequately convey my feelings.

    The service received while booking was excellent. Easy, reasonable. Great customer service. The…read moremove itself. Terrible. The guys were nice enough. I hired for three movers, as I lived in a condo and needed one to stay downstairs with the truck at all times. On the day of the move two showed up, surprised and shocked I asked for three. From that moment on, it was not good. They didn't wrap stuff so you can imagine things did not end up in their place, as they were. Scratches, marks and broken items. None reported because they were items that could be replaced as they were deco. Little did I know until much later, there were much bigger issues when putting together rooms. I unpacked slowly because of being busy so didn't realize some of it until a month later. And after the end of it I was just done. It was an extremely hot day so I was feeling for the guys. They sent a third mover an hour after start time. So the two others sat waiting for them and tried to park the truck. As the day wore on which was quoted for 4 hours, they just got slower and slower. Taking one item at a time. Taking forever to come back to the place. More time, bigger bill. I was graceful because of the heat and I'm a relatively chill person. And again, the lead guy was very nice. However, at the end they quoted almost $400+ more dollars than the original quote. On top of starting from the time they arrived versus the time they started. What a joke. Not only did I freak because of course I was including a good tip (at the time I didn't realize about the wrapping of items or that they didn't watch the stuff downstairs while moving). That's right, on top of it all when I came downstairs to leave to go to the new place, a homeless person was going up the street with one of my larger items. To which I had to go and take it back from them, all the while looking at these guys like professionals?! Hmmm. Either way, I ended up losing it talking to the guy in the office for the "quote" variation, the mess up of two guys vs three and the all over experience. I wasn't going to write a review, as I'd rather say nothing than give a bad review. But they had asked me to write one as I'm sure they get some kind of kudos for doing so; but after thinking about it and finding more and more things marked like my brand new desk which I just want to sell now, I thought about the reason I chose them in the first place. Great reviews! Imagine. So I'm not sure if people are like myself and would rather not review if it's bad, I'm not trying to ruin business or reputation. However, had I seen more reviews like mine, my desk and dresser wouldn't be marked up quite a bit, a small Art Deco statue broken, or wasted money on a company I thought would be excellent based on reviews. I have maybe two bad reviews out of a lot. Know when I'm telling you, choose a small business and leave these guys to the "good reviewers." Not a good experience.

    Star Family Movers - movers - Updated May 2026

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