Awesome service and cheerful and helpful plentiful stuff to buy thanks for your day and supportread more

Im pretty sure this company knows nothing about customer service. The girl that helped me acted…read morelike she had no soul. Idk if maybe someone in their family died. But good lord these ppl have no happiness and absolutely no customer service skills. I'll be taking my gold business elsewhere from now on. It's really not that hard to be nice to ppl and act like you like yourself. Hope they improve their customer skills. Maybe find their lost soul..

I had had a bad experience with upon America earlier today. I wasn't gonna stop again, but I…read moredecided I would and the guys in the shop were absolutely phenomenal. Very customer oriented. They paid attention of what my needs were and worked with me and gave me a good deal on a beautiful ring today and I think you guys so much for that.

There are much more friendly than the other pawnshop in Tumwater, it appears to be a family run…read morebusiness and I felt like family when I was in there thank you

It's a great place to shop with friendly knowledgeable staff. They helped me and my fiance upgrade…read moreto a wonderful affordable ring. They spent a lot of time helping us and we are so appreciative. They have customers for life.

I walked in a few months after the opened hoping for a decent selection and i was very disappointed…read morein the old selection and VERY overpriced items. Ive been shopping at pawn shops for over 20 years. This place is the worst ive ever seen for price gouging. I would never support this place. After the pawn shop closed by Goodwill I searched around and the one on the corner of Commerce in downtown was great. Friendly, worked on pricing, and good selection of various items. When you see that EVERY item no matter how old or worn it may be is at least double the market price you avoid doing business with them.

Fabulous service. Very experienced buyer. I was happy with the price they gave me and plan to take…read moremore silver for an estimate.

Nice people that work here with great customer service I was offered a amount for jewelry but a…read moreman that frequently goes there to sell asked to look at my jewelry. He told me that I would be able to get way more at a pawn shop so I left without selling. I went to many other places and they were not even close to what I was offered here!!!

Pro tip: If you like your silver coins and your dignity, keep walking…read more Brought in a beautiful 1986 peacewalk 1 oz American Silver Eagle. Today April 08 2026 Silver is sitting at $73-$77/oz right now and these things retail for $90-$96 easy. They handed me $48.17 like they were doing me a favor. Wow. Just wow. You get a $1 "Pawn Buck", lol wait wait that's not a loan offer, its a bill, we actually spoke to a customer??? Ok ok heres your imagination participation trophy for showing up with something valuable. The ticket says I'd need $64+ to redeem it after 90 days, highlighted by a big purple-circled $16.25 "itemization of the finance charge" that feels like they just made up a number and hoped I wouldn't notice. Storage fee, doc prep, the whole menu of "because we can" charges. Meanwhile, another buyer on Pacific Ave offered $68 on the spot. $68 vs $48, and zero chance of my coin becoming their new wall mount. This isn't pawning....this is comedy hour with your assets as the punchline. Washington has rules on these fees for a reason, and the $16.25 line smells like it's doing the cha-cha around them. If you're in the olympia area and enjoy losing money with a side of creative accounting, go right ahead. Everyone else? Take it to a legit coin shop to at least get spot prices... You'll get actual spot value instead of this financial stand-up routine. Do better, or at least be funnier about robbing people.

Great folks with fair prices and plenty of sales! You never know when you might need them in a…read morepinch and they've been there for me for over fifteen years on and off!

Wonderful to deal with. I highly recommend to anyone. It was definitely worth a 50 mile drive one…read moreway.

I went in today with a fire arm that I purchased from Star Exchange II last December (2012). By the…read moretime I got to the counter, the lady came out of the back where she was probably watching Jerry Springer. I guess I interrupted her day because she proceeded to look down her nose at me, and only give me short, snide answers to my questions. I asked her if she could do any better than $25 for my gun and she looked at me like I was speaking Elven! This is a normal question that a pawn shop worker (oh excuse me, the owners DAUGHTER) should be used to answering. Then I stumbled over a large item in their floor and she LAUGHED! She was rude and mean and I truly hope her and her "momma at the other store" go bankrupt. Please don't shop here Centralia. I'm not the only one that they have done wrong, but I hope to be the last.

Susan was very professional and helped me unload some gold and the price was right. They are very…read moregood and k own their business well. Great experience from start to finish. Have returned a second time and $$$$ made my day!

Initially there was a mishap here at elite pawn and I purchased a necklace that turned out to be…read moreless carrots than what the purchase price indicated, and in a knee jerk reaction I posted a bad review on this company and it sat here on Yelp for 3 years, and I have to be brutally honest about the fact that I feel guilty for that review because I honestly did not give them the opportunity to make things right with me before I wrote that review and I could have in hindsight brought it back to them and they would have gave me every penny back that I lost it's obvious that they purchased the necklace that was tested using the old acid test method which had its deficiencies, they now use a element analyzer that they invested at least $20,000 in and it allows them to analyze gold and each of its elements in the gold that give it its carrot designation and for that reason and several others they are Now experts at analyzing gold when it comes off the streets , better than they ever were before ,they have made their entire process much more efficient and accurate and if I'm honest with myself and the community I have to admit that after reading the return policy at elite pawn, and to be fair, they have a better return policy than any other pawn shop I've ever seen but yet and still I was concerned that if I was honest with them about the fact that I had that the chain tested and it wasn't the carrot designation that I purchased the chain at, I was worried that elite pawn would not give me my money back, and the reality of the situation is irrespective of that I should have gave them the opportunity to make things right before I wrote a review and for that reason alone I am publicly eating crow at this moment and I am feeling very guilty in this moment because 3 years later I reached out to Moe and tried to express my standing on the situation and Moe and the rest of elite pawns ownership had no contractual duty to refund me anything in that moment however ,they did, and it shocked me because I'm not used to seeing businesses that are obviously trying to survive in a rough economy out here like everybody else, still go the extra mile like that for a guy that in reality didn't deserve it because I left a review on Yelp for 3 years that I should have not written , until I gave them and honest and fair opportunity to make things right .....I just assumed that they wouldn't make things right because I'm jaded like everybody else out here and I've been done bad by so many companies that I just didn't think that one would actually do me right and it was for that predisposed bias from past experiences that I didn't give them a chance and you know what that's on me because they did make things right with me and they paid me every penny I lost and so for that reason alone I am publicly saying I believe this company is solid company they employ people in the neighborhood that desperately need jobs with living wages they bring commerce and economy and funds into a community that is struggling and they're just generally good people I mean when I went in there last night to pick up the remaining $1,200 that I lost on the purchase of a chain I fully expected the staff members and the owner and everybody to be mad at me and and not treat me with much hospitableness however even that predisposed expectation was erroneous because they were nice to me even when I didn't deserve it and so they're very courteous they're very professional and stand up guys they're always happy in there and they're always nice and I honestly feel ashamed for writing a bad review on this company I would advise anybody that needs gold or would like a pair of Jordans , want a loan , or for any reason ,, to go to elite pawn shop,, these are good people, these people are solid, and I was out of pocket for writing anything bad about them ...the ownership in the management in this company are excellent and I wish I would have never wrote anything bad about them and I intend to do business with them in the future they were gracious enough to allow me to come back in there and still do business with them and I intend to I would recommend anybody that needs anything that they provide to go in there and get it because these people bring jobs and money into our communities I am sorry I wrote anything bad about them,. I say this sincerely and with 100% transparency

I believe the business is quite legitimate they have a nice stock I'm interested in selling my…read moreguitar and amplifier there if possible hoping for $500 or more I'm sure we can do business within that range easily thank you for asking have a nice day

So I went in here today looking for wedding band or wedding type ring. I stood at the counter…read morelooking for, but I don't know 1015 minutes. Two people in there doing absolutely nothing and then when the guy finally came over obviously my being a customer was not his priority. He made no effort to help me out when I ask him questions. He was pretty short, horrible customer service.

I went in there with my wife and daughter , my wife looking for an Nintendo switch remotes , and I…read morelooking for a new shot gun. (Keep in mind we are latinos and both serving in the military)Walked in the lady infront was super nice , welcomed us amazinglady , we walked around and found the switch remotes we wanted . So we walked to the gun counter saw the shot gun and 2 other weapons I've been looking for a while waiting for at least 20 min to get helped and the guy has seen us and just walked away after we made eye contact. After a while of waiting he came back . I was going to buy all three wepons and the Nintendo switch remotes but im not sure if its with what is going on with I.C.E or what ever . The guy at the gun counter was a straight ass hole being rude to my wife when we would ask questions. I assumed he was having a bad day so we brushed it off . So when I asked to see one of the wepons I was interested in , right when I asked , another gentleman same race as him " white". The worker straight ignores me mid sentence and immediately offers the other guy to hold/see a wepon when we have been waiting for a good minute and where ready to buy . So immediately I noticed it was a race thing because when I told my wife let's leave ,she questioned me if I was going to get them after all and I told her no because we just waisted time there because immediately the vibe changed and we where not offered to see or hold the wepon but to the other guy right away he was offeredsnd his mood switched up so quickly, so we'll just buy else where . And I said it loud so the worker can hear me and when he looked at us , he laughed n said " we don't like your kind anyway " under his breath. Keep in mind a grown ass man acting like a kid so we just left . So therefore I wouldn't recommend this place at all save your money and time and try somewhere else . We drove 30 min here just to get treated like this . Super bad customer service on his end