I've noticed from my first service that these guys go the extra mile. They are transparent,…read morereliable and on time. The customer service is so much better than the other service centers. I always took my truck to the sumner location because they have a truck wash nearby but sumner always has trailer parking issues (even though they're enormous) and customer service doesn't match that of Seattle. Seattle recently did my service which I was extremely happy with and they threw in a truck wash (engine bay included). I don't think I'll be taking my truck to sumner anymore

Peterbilt has had great service ever since we've been purchasing from them in early 2011. Our…read moresales Rep is Kirk, who always doing above and beyond to make everything perfect. Their finance department is also very good and has creative ways to finance on and off balance sheet. Highly recommend over ANY other Class 8 dealership in Washington.

Helpful, friendly, and got the project done in the estimated time give. Thanks so much!!read more

Roger worked hard to rebuild a part and help with an affordable solution for my 30 yr old car. It's…read moregood to go a few more years.

I recommended this shop to my daughter for her AC replacement. They did a great job with a 2-year…read morewarranty. Still recommend if you want a trustworthy for my auto.

Great customer service and thorough work! My only complaint is that my parts cost about $27 and…read morelabor was $333. Yikes. They replaced a battery terminal and two tail lights. Still a great experience and I like how they list suggestions for future repairs and appointments with the prices on their receipt

Nate was amazing with my Saab 93 03. My car came in with a TON of hidden issues that revealed…read morethemselves within the 3 weeks he was working on it. Nate was always very easy to contact and is one of the few mechanics that actually takes the time to explain what he is doing to your car if you, like me, aren't a car person and don't know exact terminology. Will definitely be coming back if there is any other issues with my car :)

For years I've taken my German cars to the dealer for every service. Now that I know about Troll…read moremotors, that is changing. The rates seem fair (considerably cheaper than the dealership), the communication was very clear, and the mechanics are knowledgeable and friendly. What more could you ask for in a mechanic? They even entertained my 3 year old daughter's 20-questions at drop off (she is really into cars, and they were great with kids).

Worked for me! Cold evening and late night, but got the thing working and I got to hang out in the…read morewarmth with my dog. 5 stars!

My review in a nutshell: do yourself a great favor and go find a business that won't take 12 hours…read moreto clean a regular car (that wasn't that dirty to begin with), and won't attempt to charge obscure fees. If they are this incompetent at just cleaning cars, imagine what may happen if you trust them to actually fix your car. The building is a literal shack on the side of the street with a gravel "parking lot" full of broken down and abandoned looking vehicles. No sign...banner...or anything indicating it's an actual business. I dropped my car off here for the overpriced and overrated car wash they call a "complete" detailing service at 10:40 AM...they did not bring my car back until 10:00 PM and had the nerve to ask me how it looks as if I can see much of anything when it's pitch black at night. Pulling it into my parking garage though...I saw that my windshield still had wiper streaks on it. Skylar, the presumed owner, gave me an original estimate of 7:00 PM which was still a ridiculous amount of time, but I agreed as I really wanted my car detailed. But I should've known once he begged me not to purchase the Groupon as they would take 40% of the revenue then tried charging me almost $30 more than the Groupon's listed price when I dropped my car off that this was a business I should've avoided. $6 card fees in 2021? Don't take credit/debit cards if you can't afford the transaction fees...or literally keep it simple like a proper business and fold them into your prices. Arguing with a paying customer over $6 is extremely off-putting, my friend who I was on the phone with at the time was embarrassed for me and was shocked at Skylar's attitude and insistence. Never, ever again. Unsure how this business is even still open (probably from the pure profit on those "card" fees), but if I could give them 0 stars I would.

It was so wonderful to deal with such professional and honest individuals…read more Prices are great, and work is completed in a very satisfactory manner. Please, keep in mind this is the SODO location. Much appreciated...

Jeff was extremely helpful. As advertised, he provided a free estimate and offered recommendations,…read moreeven as those recommendations were not to his financial advantage! He also was kind enough to let me leave the car for almost a week while we decided what to do. He and his business operate with integrity. Thanks, Jeff!

Surge is awesome. I must say if my hubby and I need or want another luxury car we'd gladly repeat…read morebusiness with him. I would recommend Car Zone to anyone looking to buy a beautiful car at a great price.

Surge was very helpful and responsive. Been looking for a good camper van for a few years now. I'm…read morevery particular and want to make sure that I'm making the right decision when spending my hard earned money. Surge allowed me to test drive the van a few times. The owner of the Van came out a couple times to show me how everything operates and even through in some extra items the he had from the van. Still wasn't sure because the Van had a Salvaged Title. Took the van into the dealership and had it inspected. Overall good van and satisfied with my purchase. Will update after I take it on my first trip (Why I didn't give it five stars, yet). However, Surge I would give 5 stars with how accommodating he was. One of the best dealership experiences I have had. Really appreciate the good conversation too.

I am not sure where to start? Probably when you walk in they great you with distain. There is no…read moregreeting or concern for you as a customer. Then they act like we are there for them. No communication during the entire process. There is no way I will go back or let any of my coworkers fleet cars go there ever again. Slowest service and bad employees period. Can I rate them as a negative star.

After requesting some suspension work pricing, never heard back from the shop. No follow up phone…read morecall or an email.