The women at the reception area are always so friendly! always greeted with a smile Robin is my dental hygienist...he is wonderful...he makes me feel so relaxed. I feel so comfortable when he is cleaning my teeth. Going to the dentist in Charlotte growing up was not a good experience. so that's why I absolutely LOVE THIS PLACE! Paula Stapleton came in to look at my teeth. She is also so down to earth and so professional! I'm so lucky to have found this wonderful place ! read more

I would give them a zero star if I could, I went to Stapleton Dentistry, September and October 2024 for two bridges, they offered me the Zirconium material, I accept it. I had a major surgery coming up and I needed to have my dental issues clear before the surgery. A male Spanish speaking dentist worked on them, at the very same moment he installed the first bridge I told him that it didn't feel right, the owner of the place came and worked on it for a few minutes assuring me that after a few days it would feel fine, that I needed to get used to it. on the second bridge he installed a provisory one. I called a few days later and send many emails saying that the bridge he installed didn't feel right, that food was getting stuck and shape was not matching the rest of my molar structure, the color was way off compared to the rest of the teeth and I had a sensation when chewing. They ignore my messages for a long time. When they finally responded, they did so with the assumption that I was going there to pay for the one that I had the temporary tooth worked on. I told them that I needed the one that was given me issues fixed. They said in an email that I needed to pay for the temporary bridge over $5000 in order for them to fix what they did wrong. In January a few months after my surgery, I responded saying that I only wanted them to fix what they did wrong with my bridge, basically I wouldn't allow them to work on my mouth on the other bridge. They were only thinking on the money without any regard for my health, they were upset because I complained that the bridge they installed was a mess. And kept saying that it was me that I didn't like it. I told them that is not about like or not liking it, I complained because they did a terrible job with it, and to this date is causing lots of issues and discomfort. Then they send me a message saying that they didn't want me in their office again and saying that they will not send me to collection for a balance due on my account (I don't owe them anything, I paid a lot of money for the bridge they messed up). unless they also charge to answer emails. I am very upset and disappointed with Stapleton Dentistry of Cary. They treated me very badly, unprofessionally and without any compassion even though I explained to them that I was going to have a major surgery. to this date I am still struggling and suffering with the messed they did on my mouth, trying to save up to go see a professional dentist. Beware!!! Beware!!! Beware!!! (I know they will comment saying that they are sorry for the way I feel, but didn't do anything to correct the issue, and won't do anything after the review) read more

Horrible experience and would not recommend this dentist. Husband got 2 crowns. Bottom line was told one thing and they did another. Dentist defended her staff when she wasn't even in the office to see what happened. Kept him there almost 2 hours later than they told him because of the machine malfunction and husband had to cancel patients on his schedule and lose time at work, 2nd visit dropped crown on floor and it was too small anyway and still tried to put it in. Kept him in bed for 24 hours with such extreme jaw pain he couldn't eat. They chalked it up to the injection which it wasn't since they tried to jam a crown that was too small into his mouth but again she defended the office and not trusting the patient to what happened when clearly the office was not telling her the truth to cover their own butts. Sent us a bill 5 months later when they told us "not to worry about it" and visits when everything took place over the first 2 of 3 visits. Threatened collections when we never received a bill until 5 months later. Tries telling us insurance was delayed. 5 months!!!!!!?????? She even sent my husband a $25 Starbucks gift card full well knowing the office messed up. Would rather lose a family of 4 patients and making things right over making her $500 and complaints to BBB and beyond. That's okay we are at have a new and wonderful dentist that cares more for their patients than the bottom line. read more

Some of the staff here treats patients based on how they feel personally about them. I was a patient here for years and recently switched to another dentist because I got tired of it. I am disappointed but it feels good to move forward. read more

I had gone to Stapleton for a few years and they were ok. Had a few cavities my previous dentist made me aware of before I switched to Stapleton. Got to Stapleton and they said I had a cavity in almost every tooth in my mouth. Had the cavities filled and the annual cleanings or whatever. They clean one side of your teeth (left or right), then make you reschedule to do the other side. This is a sales strategy to get you back in there ASAP because you look ridiculous in photos or in the mirror with one side of your teeth cleaned. Simple but effective sales tactic. I swear to god every appointment they never gave me enough numbing medication. They would numb my gums/teeth maybe 60-70% and then go to town on them. The pain was worst during the cavity fillings. I could feel every little bump and movement. They are super aggressive with their needles, picks, and other tools, you will get poked, and it will hurt. I have a high pain tolerance, so I decided to "tough guy" it out instead of whining. However long after I got the cavities filled, they said I needed a root canal. I go in for the root canal, and without giving me any sort of idea of what they were doing, no "this is what we're doing today", no pictures of what it looks like now vs what it will look like after, no time frame of how long I'd be there, no warning of how uncomfortable it would be, nothing. They just put me in the chair, put the sunglasses on me, put the light in my face, laid the chair down, put the dam and rubber strap over my mouth like I was at Guantanamo Bay. During the root canal procedure they had two people working on me the whole time, so I had at least two hands in my mouth the entire time, giving me tremendous claustrophobia and making it difficult to breathe. I had a panic attack while they were working on me because it was so uncomfortable. I think they stopped two or three times for me to take a break for a minute or two. They probably just wanted me to stop shaking so badly. It didn't help that they were telling me stuff like "we're almost done" and "we're coming down the home stretch" when I still had 30 minutes to go just in this session. I verbally confronted the individual who had said we were "almost done", because not only did I still have 30 minutes in that session, they made me go wait in my car for an hour, just to come back in for a second hour-long session in the same day. I was furious and they were well aware. I finished the root canal, and before I left I made sure to apologize to the individual for getting upset with them. At this point, I had already made the decision that I was never going back to Stapleton Dentistry. I was fed up with how it was always so painful, and how they had treated me during the root canal procedure. My 26th birthday was June 16th, and I was removed from my parents insurance on that day. That combined with the root canal experience, I never went back to Stapleton Dentistry. Fast forward 2 years and 4 months. I get a call from a collection agency saying I owe Stapleton $550. I call Stapleton asking what it was for. They look it up and say I got a cleaning on June 30th, 2021 - over 3 weeks after my root canal, and 2 weeks after I was removed from my parents insurance. I ask Stapleton for evidence that I was in their building that day, time of appointment, time of check in, security footage if they have it, and they only have the time of the appointment. How do they know I made it to the appointment that day? Are they positive I was there? How can they prove it? And I get no answers to those questions. All they can tell me is the time of my appointment. Kelly at the front desk took my name and phone number, and said that Dr. Stapleton would call me later that day to discuss the matter. Didn't receive a call that day. I call them back TEN DAYS LATER, and the same exact thing happens. Kelly takes my name and number, actually promised me they would call me, but they never did. So I took it upon myself to go to their office. I go there and they tell me they had emailed me the previous day. I check my email right in front of them and confirmed I never received the email. They can't give me any information other than what time my scheduled appointment was that day. They can't confirm in any sort of way that I was in their office that day. We weren't going to come to a conclusion so I left with the paper they gave me in hand. I leave a harsh but truthful google review. They comment back on the google review, and they FALSELY accuse me of throwing papers at them when I went to their office. This is blatantly false. I never threw anything at them. The only sheet of paper I had was the one they gave me, and I walked out with it. I didn't even crumple it up or anything. This is a disgusting false accusation by Stapleton Dentistry and I expect an immediate apology. read more

I had a crown put on in one two hour session. I was amazed by the 3D imaging and then printing of the crown. There's no temporary crown or multiple appointments and sessions. While waiting for the crown to be made I was able to watch Netflix. A crown and a movie. That's a high tech. date ! read more

5 star out or 5- --Superior skill level with the Doctor's select skilled staff pain free care at the premium level . Routinely dominates at the top where there is only room for the few . Upbeat lively office - always welcomed as an important guest client. read more

Love this practice. Both my husband and I have been patients for the past year and they take great care of us. It's a clean, modern dentist, they are communicative, professional and friendly. I have only gone for cleanings and they are thorough and fast but also willing and patient with any questions. My hygienist is the best and very gentle with cleaning and x-rays. Dr. Stapleton has always been friendly and accessible as well. My husband has had more extensive dental work and they provided a detailed timeline for suggested/planned work, along with any other options or compromise etc. Newly renovated/expanded as well. Keep up the great work! read more

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Beware of their $75 - 48 hour notice cancellation fee which is coupled with zero tolerance. Its an unrealistic expectation and not conducive for those who have demanding jobs. I've been a patient here for years at this point and never needed to cancel last minute until my recently job which requires more. I gave a 24 hour notice...which was all the notice I had...but that didn't meet the 48 hour policy so I was charged $75. The dental hygienist and dentist meet expectations, but I can find other places in the area that will do just that, along with realistic cancellation expectation. It's an unfortunate reason to leave a dentist after years of being a patient but I don't believe this is a fair policy so I'll take my business elsewhere. read more

Good cleaning. Disappointed with cancellation policy.

I am not a fan of going to the dentist but each time I have come here I have been treated kindly with prompt and exact service. I do not feel any denist is pain free but I definitely have had less pain and discomfort than other facilities. I recommend Stapleton as a good regular dentist. read more

Stapleton Dentistry - Nice flooring is always a good sign. - General Dentistry Near Me - Cary, North Carolina

beware of this office. The office staff is highly incompetent. They do not know how to file insurance even after they are told how my insurance is to be filed. They still do it wrong. They were overpaid on the first visit and refuse to refund the difference until the second visit is paid in full. It has been paid in full by the insurance company. Btw they told me if I paid cash for my part I would get a 10% discount. When it came time to pay they said I didn't get a discount because I had insurance. In my day you had to stand by what you promised the customer. I guess this is no longer the case. The customer is always wrong now days. read more

Dr Stapleton is nice, as long as she is making money off her patients. I get a cleaning twice a year and had a bad experience with tooth extractions with her associate. Dr. Stapleton is constantly pushing me to have dental work that I can't afford. My last visit she mumbled as she finished the examination, "I can't keep saving your teeth." I have another dentist who understands, and says dental implants are a good option when I can afford them. read more

I called and spoke to the receptionist who assured she would call me back, but didn't... as a long time patient who has spent quite literally thousands there , i know the office hours , and realized I had not heard back as promised. So i called back ... "oh i was just getting ready to call you!" As my husband as an infection and is and has been under ongoing care with this practice... she assured me that they would need to see him as no xray had been done since 2019... well her records are wrong because in 2021 you swiped my card for $7000 and i was sitting there when they did the xray. But either way the drs are out for Christmas and no one can call me. This is Wednesday and they can put him on the books for Monday???? With an infection??? Cool , i wont wait but i will make sure to take me and my entire families business somewhere else. I pray to God another dentist wouldnt have such a foolish receptionist and/or if they dont know when asking to speak to the dr the request would be granted .... read more

We just started going here and absolutely loved her and her staff. She's at Walnut/Tryon in the newish Harris Teeter shopping center. They saw DS and then re-filled a tooth same day, saw both DD's. The hygienist was great with my 2 year old DD1 and was able to get her relaxed and comfortable enough to do a full cleaning. They peeked in DD2's mouth as she's not quite ready to see the dentist but got her comfortable for when she does need to go. The office is really nice, sleek, and clean. read more

Horrible bookkeeping and accounting practices with regard to dental insurance. Billing claims were repeatedly rejected by insurance and had to resubmitted multiple times. My account was repeatedly overcharged and overbilled multiple times over four visits from July to November 2021 for which I ended up overpaying my account by a total amount around $400 but staff kept insisting at each visit that my account was not overpaid. I always paid the amount requested at each visit but I did question the overbillings and I got no satisfaction. I had to get my husband to be my advocate to contact billing supervisor who finally agreed that my account was overpaid by $400. After promising to issue statement and refund in two business days, the billing supervisor suddenly left the practice, with no refund being issued and no statement provided. After I persisted, Dr. Stapleton eventually reluctantly issued partial refund for overpayments but she gave no statement or breakdown of how she calculated the partial refund amount issued. The practice wrongfully kept $115 of my refund after my dental allowance was exceeded by increasing the bills after the fact. They tried to justify keeping part of my refund by later increasing the amounts charged for root canal and filling despite a treatment plan contract amount that I signed in advance of the treatment. I find it morally wrong that they did not honor the agreed treatment plan amount nor the insurance network allowed billing amounts after my dental allowed was used up even though they checked my remaining insurance allowance balance before calculating the treatment plan amount in advance. read more

I've had 2 appointments with Dr. Stapleton and they've both gone off without a hitch. Everyone was friendly and courteous. The waiting areas were clean and comfortable as were the patient chairs. Standard paperwork and appointment procedures. I really liked this office and will return every six months for the foreseeable future. read more

Five stars! Very little wait time, professional yet personable staff, up-to-date tech used in procedures, excellent location. Couldn't ask for more! read more

I've been coming here for 3 years and have had great experiences every time I come. I hate going to the dentist, but this office makes it such a pleasant experience! Super nice front staff and techs. Physicians are excellent! I moved to east raleigh and switched dentists due to location, but regretted it immediately after I had a cavity filled. This other dentist did a terrible job, and I was happy to return to Stapleton! I will be happy to make the drive in the future! read more

This is the second time I'm trying to write this review. I went to a dentist for 37 years. I got dental insurance this year and my dentist wouldn't take it. I searched for a new dentist and found Dr. Stapleton, who is located near my home. I was a little scared to be going to a new dentist, but Dr. Stapleton is extremely nice and gentle. The cleaning and xrays went well and Dr. Stapleton went over the xrays with me, explaining everything on them. I can't tell you how happy I am that I changed dentists. read more

Dr. Stapleton's office exceeded my expectations. I called to make an appointment b/c it had been several years since my last dental visit. They were able to get me an appointment within the week. The office is very nice and they have a very friendly and knowledgeable front desk. I had a lot of insurance questions and they were able to help me. My hygienist ( I can't remember her name) was great! She didn't hurt me at all. It was quick and easy and my teeth felt so clean!! Love that feeling! The best part about the visit was the dentist though! Dr. Stapleton is truly the nicest doctor I've ever met. She really seemed to care about me and my teeth. Unfortunately, after a few years of not going to the dentist I have a few cavities. But she didn't make me feel bad about at all. She took the time to show me each one of my xrays where i had the cavities. I had no idea what i was looking at lol but i could see what she was talking about when she showed me on the x-ray. I am really glad i found her office! read more

I started going to Dr. Stapleton because the location was convenient for me while I was in school, but it's the excellent service and staff that keep me coming back since graduating. The office is beautiful and all of the staff are kind and friendly. They carefully explained my service and payment BEFORE treating me, which I appreciated so that I could be prepared. They worked with me and my schedule. I have never had a dentist who was so thoughtful and considerate. read more

Dr. Stapleton , Dr. Anna and staff are always striving to make my visits comfortable. My hygienist knows exactly how I like my teeth cleaned and she remembers the flavors that are my favorite! Dr. Stapleton was very accommodating. Although I had numerous fillings, she let me split them up over time so that it worked for me financially. She also walked through every X-ray with me and showed me what cavities look like. Thanks to Stapleton Dentistry not only have my flossing habits improved but my teeth are finally decay free for the first time ! I'm so excited for my Invisalign to come in !!!! read more

It only took me a few minutes to realize this place was very modern and the staff is very knowledgeable and friendly. She is an awesome dentist. She is VERY SHARP and knows her stuff. I decided to check this place out since it is very close to my home. I am glad I did because I have found a dentist and can forget about having to keep looking for one. For years all I have done is brush and use tooth whitening systems and for the most part my teeth are in good shape. Well I had no idea that I have two cavities. I also thought I did a good job cleaning my teeth. Well the cavities were obvious because she showed them to me. ..can't dispute facts and the tooth whitening systems I have been using have not gotten the coffee stains down around the base of my teeth plus my gums were covering up parts of my teeth the whitening will never touch. She pointed out to me that one of them is something that does not have to be dealt with right now and she marked it as something to watch on my digital x-ray. The other one will have to be dealt with and I have that scheduled. I AM GLAD I CHOSE THIS LADY. She does an excellent job and I will say it again. ....SHE IS VERY SHARP. I was given a DETAILED report explaining in detail what my dental insurance will cost me out of pocket.....I mean a total breakdown to the penny. I scheduled a couple of visits to get an extensive cleaning and filling and know exactly how much I will have to pay and how much my insurance will pay. I must admit I have always thought that dental insurance was not very good but to my surprise I found out that I do have good dental insurance through MetLife and I am NOT having to pay very much at all out of pocket. This lady cares, takes pride in her work and is an excellent dentist. I'm not just saying that ....when you meet this lady you will see what I'm talking about.... she is one sharp cookie. She graduated from The University of North Carolina at Chapel Hill......I know they have an excellent school of dentistry.... Imagine that. ..me a lifelong resident of this area and a die hard Wolfpack fan being helped by a Tarheel :) Life is good ! read more

Stapleton Dentistry is the best of the best! When you enter into the office, the first thing you notice is how clean, sleek and state of the art it is. You are then greeted by the friendliest staff. I was then taken back to the Dental Hygienist, who was so friendly. She explained everything she was going to do before she performed it, which was really nice. She checked with me several times during he cleaning to make sure I was OK and that I was comfortable. After my cleaning, Dr Stapleton came in for my examination, talk about "salt of the earth"! After a thorough examination, Dr Stapleton drafted a few plans, with options and was able to give me pricing for each plan, in writing. She broke everything down in layman's terms and gave me great professional advice on what she thought would be best for my situation. I've almost completed my plan and I can't even begin to describe what great, caring treatment that I've received from Dr Stapleton and her staff. They have a gift to make things that should really be uncomfortable, very comfortable. Patient comfort and well being is of the utmost importance. So many times during my treatments I'm asked "if I'm doing OK,am I comfortable or do I need a break"? I've been so pleased and impressed with Dr Stapleton's practice and staff, that I have switched my family over to Stapleton Dentistry. I'm not the type of guy to write reviews about dentists but when you have received the level of service and caring that I have received, I couldn't help myself but to write an endorsement, it is so well deserved. So my question to you is this, would you be so inclined to write a fantastic review about your dentist? read more

Had my first visit this week and loved it! The staff was very friendly, approachable and willing to discuss options with you rather than 'imposing' a decree of what you need done. In fact, Dr. Stapleton chose not to fill two suspect spots that showed up in the x-rays, rather giving me the benefit of the doubt to take care of my teeth so that they don't progress into full blown cavities. A dentist who isn't trigger happy with the fillings?! Yes please! The wait was very short; I was in and out within an hour (I had a cleaning). Highly recommended! read more

This review of Stapleton Dentistry is based on a deceptive business practice, rather than on any dental work done. Two weeks ago I made an appointment and rendered my insurance card. I checked online and in hard copy book with the insurance company and Stapleton was listed as being in-network for my plan. Stapleton took an impression of my insurance card and all was well. One day before the appt. I received a call from Stapleton saying they could not honor my insurance. I acquired my insurance plan in good faith that Stapleton was in-network for my plan. Stapleton may be a good dentist, but ultimately Stapleton Dentistry is a business, but it is a deceptive business practice to have a practice name listed as being part of an in-network insurance plan when it is not. If Stapleton is not in-network for a specific plan, the onus is on them to insure that the practice name is not listed as being in-network. read more

Yesterday March 17th. Not an easy period for all of America and for the whole world. Coronavirus on the way to us. People try to help each other in this difficult situation. Probably one could expect the same attitude from the doctor's office. BUT! Not in my case. I phoned all open dentist offices in search of a doctor's appointment, as a seal fell out of my FIRST tooth. To my joy, the receptionist said that she has the appointment. At the end of the survey, the receptionist added "your appointment is scheduled for cleaning." Then I pointed that I don't need cleaning now, I need treatment. This is not a time to do cleaning then after 2-3 days, all cabinets will be closed nobody know for how long. The answer was: we will first do the cleaning and if the doctor considers what is urgently needed, he will do it. My indignation knew no bounds, when already in the office and after the x-rays it was done, assistant announced to me that the doctor had no time for me either today or tomorrow. And since it seems that the cabinet will be closed, then probably never. That is, I have to stay indefinitely with a hole in the first tooth.They say "You just didn't want to hear that they don't have doctors appointment". Really? Horrible! I can't believe so unprofessional people can work. You can go to this doctor if you want anyone to take unnecessary x-rays for you and say "You don't want lessen to me. I told you I don't have doctor appointment". And you pay for this. No matter what general quarantine, there were no masks for team or sanitizers in the office! read more

Be sure to understand your insurance plan because Stapleton Dentistry does not. I am disabled with very limited income and a basic dental plan through Humana. I went to Stapleton Dentistry for a cleaning and consult. Recommendations were made and as I sat in the chair, with tears in my eyes, I made it very clear that I could only have work done that was covered by insurance. A tooth that she recommended be pulled was not and I still have it, attesting to my inability to afford uncovered services. She had one of her employees go out of her way to specifically check my insurance, to be sure that the cleaning and a filling were covered. I was told that they were. The insurance company rejected the claim. The type of filling and the type of cleaning were not covered. I went out of my way to call the insurance company to dispute the claim, to ask if Dr. Stapleton could resubmit the claim describing the work at a lower level and was told that she could not. The bill was for $400. which I do not have. I understand, signing the dotted line, that I agree to pay for uncovered services, however, I went above and beyond to make very clear that I could not afford services that were not. I haven't paid the bill and Dr. Stapleton has sent it to a collection agency. Under the circumstances, I believe that Dr. Stapleton should have taken more responsibility for the error made by her office. As for the quality of work, the one filling I had was left with a "ridge", "shelf" or overlap, that I could feel with my finger. Not a big deal and easily fixed by another dentist. This is only the second negative review I have written, I typically praise, but his experience has put me in a difficult situation. read more

Dr. Stapleton, and her staff are fantastic! When I went in for a checkup, I never once felt like I was being over diagnosed, or being sold anything. Additionally, I felt that the prices were fair compared to other dentists in the area. When I went in for fillings and a crown, they were done very quickly, and they communicated with me the entire time. I would highly recommend her, and her staff to anyone that has anything from minor to major dental issues to take care of. Another awesome thing I noticed is that she treats her staff very well, and with respect (at least in front of patients). From my experience with dentists, this is a hard to find quality. As long as I live in the Raleigh area, I will go no where else for my dental care. Stapleton Dentistry rocks! read more

Dr. Stapleton you are such a liar. We received the refund check two months after our insurance paid at which point we cancelled the dispute. Chase bank confirmed that after the dispute was cancelled you received payment. Fix your accounting and stop lying. read more

Chose Stapleton Dentistry because of the reviews on Yelp and was not disappointed. Staff was friendly they took the time toils ten to my concerns and came up with a treatment plan I can afford. read more

I have been going to Dr. Stapleton for 6 years now and she is an excellent, wonderful, caring dentist who knows her stuff. Her kind and tender voice alone calm your fears. She has a good office staff too. Her dental hygienist, Robert did a wonderful job in cleaning my teeth. Now getting back to Dr. Stapleton. She now has an associate working with her and his name is Dr. Weaver. I went in to get a cleaning and one filling. Dr. Weaver came in to look at my teeth x-rays and explain to me about my other tooth. I found out that I needed two fillings instead of one. Dr. Stapleton was still busy with her other patient. Dr. Weaver told me that he could take care of both fillings and so I agreed because I did not want to come back again to have the other filling done. At first I was nervous about him because only Dr. Stapleton has done dentist work in my mouth. I just don't believe in letting anyone touch the inside of my mouth. So I decided to take a chance with him and prayed that he did a good job like Dr. Stapleton. I was very pleased with Dr. Weaver and he did not let me down. He and his assistant did a great job. Thank you Dr. Stapleton for choosing Dr. Weaver as your associate. read more