Horrible customer service Bought a $27 phone charger clearance rack in a closed box with alarm cover on it. It was originally $59 so I thought I was getting a high quality charger. Turns out that it did not work. Brought it back the very next day and s would not refund it or provide store credit "since it is clearance". Non functional item with no refund. Spoke to the manager James, who refused to help other than offer me a phone number to call some corporate headquarters. I have better things to do with my time then spend two hours on the phone for a $27 refund. What I did learn from this is despite my attempts to support my local brick and mortar store the terrible customer service has lost me. I will be using Amazon from this point on. At least their return policy is better than this place. One day when the out of business sign goes up, I will not be surprised. read more

Great staples location. Very helpful staff in the copy & print center. I had an awful experience at the staples on college rd. I came here and the difference was night and day. They helped me with a friendly attitude and got me in and out even though they were very busy. I really appreciate the work ethic of the staff at this location! read more

I had a very bad experience with Ashley in print services. She made a critical error and NEVER apologized. Store manager got involved and was helpful and comped my bill. However, the brash and authoritative attitude of Ashley leaves a VERY bad taste in my mouth. The "multi-tasker" needs to slow down and do things correctly. Errors offset alleged "speed"! read more

It was a mess but there were some helpful staff. Some prices are a bit high. Some staff needs to know where things are located and how to find if there are more of something's in the back. Try them out, couldn't hurt... read more

Stopped in to grab a couple of things that I normally order from amazon and thankfully they had everything I needed and I was able to find them a little bit cheaper than I usually do. There were so many different items on sell, my teacher creativity was about to explode but I kept it simple. Employees are nice and helpful plus side is they are located in the plaza with a bunch of restaurants and a dessert place. read more

I end up coming here for complicated business printing frequently- I know that I can do this particular printing cheaper online but Nicole is AMAZING. She helps me figure out how to get my end result and she never ever screws up the order. Plus- she works so fast and has awesome turn around times. She's the best thing! read more

I was very impressed with this Staples! Everything was laid out, clean, organized, and labeled, so you knew exactly where to go. I was looking for an unusual item (magnetic printing paper), and while I was in the aisle, a sales associate asked if I needed any help. When I told her what I was looking for, she led me to the exact spot where it was. There were two check out lanes open, so basically no wait. The cashier was very friendly. As we chatted, I mentioned that I'm a teacher, getting my classroom ready for the new school year. She was so excited! She gave me several of these reusable bags filled with classroom items, such as paper, highlighters, etc, and then she informed me about the teacher area. After I purchased my product, I headed over to the teacher area. Y'all, it was so cute! Sooooo sweet of Staples! There were free snacks for teachers to have, and then raffles to enter too. I was so touched by that small act of kindness by Staples, that the next day I went into my school, delivered the (extra) reusable bags to co-workers and told them all to go shop there! read more

Staples - Back to school section for teachers! Sooooo appreciated! - Shipping Centers Near Me - Wilmington, North Carolina

See all

This is based on the young lady that helped me - Rosa. She is amazing - she said she normally works at the other location but since it's damaged from the hurricane she is at this location. She was quick to offer assistance, made sure to acknowledge other customers that were waiting and offered to answer any questions. She also expressed a positive attitude towards Staples - was happy they re-assigned her while the other location is being repaired. Such a great attitude she has - be careful Staples - someone might offer her a job read more

We needed to have some photos scanned and printed out for our wedding this last June. I wish I could remember the name of the awesome woman who helped us out, at their print shop. She helped us pick the right paper, scanned and adjusted the brightness so our photos looked great at our wedding. The pricing was reasonable and she even gave us a discount on top of that! I could not recommend this location highly enough. Working with the employees of this Staples was a much needed break from all the stress of wedding planning. They crushed it! read more

The cashier noticed my husband looking for computer paper. He came over and immediately pointed out the best deal. It saved us a lot of time and money. They also laminated our vaccination cards for free. read more

Called manager to ask about there property manager .Told me she could not give me the companys name or number so who do I complain to about damage .Then just hung up on me .Thanks never shop there again RUDE ASSHOLES read more

Only computer service I use.Rich is 100% professional and proficient.Staples has my business and trust.

Only use them now for UPS shipments, which the process has gotten worse i.e. the removal of the self ship kiosk. Waited in line with one purchase behind two guests to check out. One of the mangers helped the person in front of me for a return at another register. After that was completed, she just walked off to talk to 5 other co-mangers/employees, while I waited behind the first customer. Total lack of customer focus and this is not the first time at this location. So, I left my one item at the candy display and walked out with out buying anything. Oh, well back to Amazon Prime. In fact, Ill just visit again to see a product there and order it online. read more

Better check online and take price with you before you shop here. This store is almost double of what you can buy it online from Staples!! They price match but who has time to do that every time, and why can't they sell the same price as online. The other office supply stores do! If you can wait order it online and save you self the hassle read more