One of my two online print order from the previous day was not able to be located. Okay that happens, well I had a coupon code online. I expressed this point specifically to the supervisor. So, after spending 30+minutes in the store between looking for the lost item and reprinting, I was then charged full price and not given any type of discount for inconvenience. read more

Just came out of staples prepared to buy a laptop for my job, once the young man came over to help assist me he spoke so bad about the laptop I plan to purchase I just walked out. Still with NO computer and very disappointed! Staples you may need to think about hiring staff that truly wants to help the customer's. read more

I had an appointment scheduled at Staples in Wake Forest for TSA PreCheck registration. The employee at the TSA PreCheck booth was extremely slow and the wait was going to exceed an hour or more past my scheduled appointment. I did not receive any notice from Staples that they were so far behind schedule. Very poor customer service. read more

A EXTREMELY rude older man who was taking an Amazon package back from me become combative and very unprofessional today. I was voice texting with a friend waiting until he was finished with another customer and he thought I called him a name when I already stated I was voice texting while waiting for service. He rudely and in condescending tone told me to have a happy Easter. I will NEVER return to this staples unless this inappropriate man is fired period read more

On James Island, electronics is limited with options. Other than Walmart, Staples is the go to place before heading toward Best Buy or Target. I needed one accessory but wasn't sure what it may be. My associate was helping in identifying it and giving me other options. Overall, I enjoyed my visit. I also had a very positive printing experience in the past as well. They aren't the lowest cost provider, but provide the basic office, printing, electronics and office furniture needs for you. It isn't often crowded and the service is right. read more

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I was looking for a new more comfortable office chair, and after checking the inventory of several other stores, I decided to go to Staples in Wake Forest. The store has less square footage that other Staple locations I have visited, which may be why it seemed to be cluttered. The office chair display was in the back of the store. It was nice to have many samples that I could try our undisturbed. Once finding one that interested me, I had to find an associate to provide assistance. The one that same did a couple of unprofessional things, such as telling me the chair was price incorrectly (sale tag was clearly visible) but she would still honor that price. She then used a scanner to see "if there were any in receiving or damages". ( What? Why would I want something in the damaged area?) Fortunately another associate showed her where the new in box product was on the sales floor, and she put it on a cart and brought it to the register. I paid for the chair to be assembled in the store, and it was available the next morning. An associate brought it to my van and put it in for me. Pleased with the merchandise. Staff could be a more professional. read more

I visited the Staples at Retail,Dribe pm Feb 19. Went to get a document laminated. Was told because of rhe size they would have to charge for cutting. My response was "how much?' The woman went to a computer screen and the demanded my phone number. I asked why she needed it to gove me a price. the response was 'I need it'. At that point I left the store abandoning the printer ink and modem in my cart. Easier to dismess a customer than to serve. There is a reason brick and mortar stores are having difficulty. read more

Recently remodeled location and it's very nice inside. Employees are almost always very friendly, very willing to help. There are typically some very good deals that are featured in the front of store. Back of store has a large clearance section that is clearly marked. Definitely worth stopping in for office needs, deals, and even cleaning products and k-cups. read more

My son had a job interview not too long ago with staples. Was asked to send in his availability and had gotten the job. He did so, never received a call back from the hiring manager or who ever was supposed to call him. Poor management work ethics if you ask me. Waste of my time AND gas taking him in for nothing. read more

Jen S.' review could be identical to mine. I had the exact same experience today. I use this Staple's at least twice per week for work copies and supplies. I totally appreciate the days when I can go in and use the self-copiers because I make a bee-line and leave. The days I have to go in and get an item in the store, I dread it and am now finding myself going to other office supply stores in other areas I work to avoid the badgering. (Except there is no funny badger wearing a suit doing the "wigga wigga wha, wigga wigga woo" dance. I wish! Today, three different retailers asked me if I could be helped, which I appreciate but a girl wants to roam sometimes and I wanted to know what my options were. I finally just stopped and purchased what I had in hand so that I could just get out of there. FYI Stapes' employees, I would have purchased more if I had not been stalked while I was in the store. read more

I went into the store to buy an office chair. They did not have the one that I wanted in stock so they had to order it online. No problem. However they would not honor my online order coupon. Doesn't make sense! UPDATE - To pour salt in the wound, I just received a coupon offer from Staples for 40% off desk chairs! read more

What a concept. A store called Staples has office and school supplies. They don't just have staples. The store is well stocked with all of your office needs, furniture pens copy services computers this place has it all. read more

I had such a pleasant experience today with Salsa & Leslie. I went in to print some marketing materials for my new business and needed all the assistance I could get, and they both helped from start to finish . Both young ladies, helped me accomplish my goal and I'm grateful ! read more

We went looking for a filing cabinet today. The clerk on the floor was very helpful, but they didn't have anything in stock. I asked the clerk if a particular model could be found in another area store and he asked us to hold on while he checked. About 5 minutes later he came back to tell us we could go down Capital Blvd to find a Staples that had 3 of the particular credenza style filing cabinet we were looking for in stock. read more

New to this area after a recent move! I needed resumes printed on my first visit! I had never saw a Staples without the customers ability to log on to a computer and self print until this location! However, after encountering problems getting connected to the staples printing services and connected to the Wi FI.. Adalia saved me!! She took time to help me get everything I needed, did it while assisting 4 other guests and without an eye roll of frustration!!! She was incredible!! Made me go back within a week for a project my daughter needed for school and again.. saved the day! My daughter could not get logged on to the website she used for school and Adalia brought her behind the counter and did EVERYTHING possible to get it to work! I was ready to give up and she kept trying until finally it worked! We left with what she needed for school and again an ANAZING standard in customer care!! Hard to find these days in a busy and demanding world!! Thank u Adalia!!! read more

Customer service be dammed . So I recently bought a computer , have had it for two months , and it's dead . This computer is only used for running quick books . My wife went to Staples in Wake Forest and was in search of a good computer , so the sales people at Staples after listening to her tell of the nightmare of our laptops demise ,advised her of this h p Slimline desk top model . The sales person told her of how great it is all the great features, and that there techs at Staples could repair it if needed no issues . Flash forward 2 months and now the darn thing will not work , have no idea if it updated and crashed or just failed . Turned it on and poof it's done . Mind you we bought it in October , took it to Staples in wakeforest and the computer guy ,studied our receipt and said you didn't buy the warranty we offer . Sorry it's an h p issue need to take it up with them . Didn't offer to turn it on and see what it was doing nothing . When I ask for a number to h p tech support ,his response was just Google it . Pause here , you sell and claimed you service or support computers .but you don't have the number to h p customer support? . When I asked if you could give me the number the answer was to Google it and with a put out voice stumble over to your computer and get me a number . A wrong number , a Spanish only number that hung up on me number . After leaving store and getting back home I called the store again and asked to speak to a manager . What came on the phone was lacking in store manager experience. After advising of issue and the horrible customer service , she said that she was sorry and I should Google customer support, and that I was just out of luck .I requested to speaker to regional manager and got a guy above her claiming he is trying to get customer service back in that store . No help there but at least he gave me a good number to customer support for h p as well as told me how they are not the best at there customer support . But yet you sell and endorse this product ? ... Flustered I called h p tech and after twenty minutes of push this turn off it was determined my computer was toast . Here is the best part , h p wants me to pay to expedite the computer back to them and let them fix it , and was told it would take up to 9 business days to get it back . ,,,It's 2 months old , I told them how about you send me a new one and I will return mine in box you shiped in . Was told the cannot do it . Requested to talk to someone in upper management ,was told they will call me Monday ... What a joke I would have just sent a new computer to replace my old one along with shipping tags to return the old one .. two months and its done stupid read more

I went in recently to get a head shot printed and I explicitly asked for the size and type I needed. Elizabeth told us to go to the printer, which you have to load $5 into to print out a picture that costs less than a dollar. Every single time you want to print something. We got our pictures printed out and they were badly colored on flimsy paper. I went back and reiterated what I needed and her response was, "Oh yeah, that won't work over there. We have to print it for you back here." So I wasted a half hour and $5 on what I didn't want because she told me to and then in the end I still got the wrong product but didn't have any time left to continue to try to have her do it correctly. Also, every time I or any other customer asked her for help with anything she said she did not know how and had to call her manager. I've never had great experiences at this location but my experience with Elizabeth was by far the worst. read more

Don't bother going to this store. You can do much better on-line. Staples will go under if they don't learn how to deal and remain competitive in this world of online shopping. read more

I have found the employees here to be very helpful. I just returned an assembled office chair which according to some online reports at some Staples can be a challenge without a box. No issue at all at the WF store and with great customer service. Thanks. read more

After finding what I wanted online, I called this store to check if the item was in stock. I was advised that it was. After traveling several miles to buy this item it was not in stock. It was a paper towel dispenser with two rolls of paper. The price was $19.99 for both. They had the dispenser only for $19.99 and the towels were $35.00. This was $35.00 more than advertised. A customer service person found the item online and spoke with the manager to try to resolve the problem. The manager listened to the customer service person and then told me that he could have the item shipped to my house. I explained that I needed the item now and he said that he could have it shipped to my house and " that's it". The customer service person asked if he could assemble the item from their stock and the manager simply said "no". I felt the manager could care less and could not wait for me to leave. I thanked the customer service person and went to Staples' competitor and purchased what I needed along with some additional items. I will not shop at Staples again. read more