Internal and External customer service is truly a lost art. Im a local business owner and I needed to receive a important fax. When I asked the store employee for the number to receive faxes she was unaware that they could do that. Another employee stepped in and informed me that they could receive faxes and directed me to the fax machine. I had the documents faxed. However when the "secure" documents arrived they didn't print out at the machine I was told they would come to. The person that stepped in delivered them to me without a word. I was lost considering I was standing guard by the fax machine he told me it would be at. I then thanked him and addressed the original associate informing them that STAPLES does except faxes as a fyi to her for future reference since the other associate never showed her this way she would be informed and can better assist future customers. The senior employee then stepped in and said to me that I didn't have to talk to her in a "snide" manner. That truly wasn't my intent but it clearly wasn't his intent to train her better so that my customer experience could have been better. Thus is the world me live in. Happy New Year! read more

This review is directed at an associate named Caleb at the Royersford, PA store. He was manning sales, Amazon returns, and recycles for about 6 customers. He waited on the customers in the order in which they arrived. He was polite and extremely efficient. Thank you Caleb. Job well done. read more

There was a time this store had it together. Now it takes forever to get anything printed. They can't keep workers. And it's the only staples around that opens late. This store needs to be managed differently. read more

Store was busy, but they were super helpful and got a great on a desk. I would recommend this staples.

The store itself is nice, clean, and very open. I like how all the aisles are clearly labeled making it easy to find something if you are in a hurry. Staff is friendly and someone almost always will come up to me at some point asking if I need any help. Unfortunately, if you take them up on their offer, the help is not all that great and they often just end up reading the verbiage on the box to see if it will answer my question (gee, like I couldn't have done that)! Do they really know the products they are selling? Not really. What I often use them for is to see a particular product I may be interested in, and then I'll go and order online, as I can always find it elsewhere for less money. read more

1844 Ridge Pike, Suite 5 Royersford, PA 19468 (610) 454-0315 I was here on 12/6/2012. The staff was helpful and friendly. I picked up some stocking stuffers. This store is in the same shopping center as Giant and Target. read more

I needed a new battery in my iPhone 7 in November. In December I noticed that the battery started losing its storage capacity. Now in May, the battery storage dropped below 15% and now my phone will not take a charge and the screen is bulging out of my phone. Don't get your phone repaired here. read more

I am surprised this store is even still open. Or should I say that this manager still has a job here. I've lived in this area for 2.5 years. At first, I went to staples often. Now I try my best to steer clear of them. Manager is disrespectful, immature, and ignorant. I voiced a concern I had about an employee who was very rude. However; the manager replied "okay and what do you want me to do about it?" I swore I'd never go back but last night I was desperate to have printed something for my business ASAP. I got an email saying my order was ready at 9am. Great. So I called at 6PM and was told they couldn't find my order. I went back and forth with the young woman on the phone who thought I was stupid. She finally said she found it online and it wasn't processed. My wife went in to grab it for me and she said all of the employees were too busy on their phones to help her get the order. She confronted the manager and the managers response to his employees being on their phones? "What do you want me to do about it? I'm always on my phone so I can't really tell them they can't be on theirs." My wife was appalled. She used to work in retail and couldn't believe how unprofessional he and his staff was. We will try very hard to steer clear of this staples. Awful! read more

I just purchased a HP laptop from this Staples 2 months ago and the computer is in perfect condition (no kids use it, I only use it for telework). Today the left mouse button seemed to "collapse" into the keyboard. It still works, but I figured I'd go to Staples to see if they could repair. it The younger man who first saw me was very pleasant and asked me to wait until someone arrived who could help me. A minute later a lady came inside the store and asked what I needed. She was rude, only saying "Does it still work?" I said yes, to which she replied "Did you buy a warranty?" I said I couldn't remember, so she said (again rude) "You need to call HP. There's nothing I can do for you." That was it. She didn't bother to look up if I had the warranty, or asked if they could still repair it at cost. I would've happily paid the money to get it repaired, but after her attitude, I will be shopping elsewhere. At least the young male told me to have a nice day when I left, while she just sat staring off. read more

I have been a Staples customer since 1999 and I have always had a great experience with all of the stores that I have purchased from. However, today I visited their Royersford, PA location and I was the first customer in line to mail a package and the individual working the printer/scanner/copier decided to only assist personnel with prints by leaving me standing to the side. I asked a store associate for someone to assist the printer/shipping area. That 2nd associate I spoke with did man that location but surprisingly he also decided not to assist me but rather keep assisting other customers for printing. A UPS driver was there to pick up packages and he even spoke up and told the manager that I was there to ship a package therefore I was a UPS customer. The manager said that he had to help others first. With that I kindly told the manager Merry Christmas to you and your family and a Happy New Year and that I was going elsewhere. The UPS driver followed me out of the store and told me the address of a UPS store to go to. I went to that store where I was treated as a customer should be treated. read more

I can't speak for the other employees, but those at the copy center have always been SO unfriendly toward me every time I go. There are different employees each time, and every time I'm in, but they completely ignore me for however long it takes them to finish what they're already doing. A simple "Hi, be right with you" would suffice, but every.single.time I'm sitting in awkward silence. Once, I was standing at the counter for more than 5 minutes before being acknowledged in any way. The copy/print employees were no less than 3 ft away at their computer with me in full view of them the entire time. A man came in behind me and they still said nothing, he had to ask me if I was being helped yet, in which I obviously responded "no". An employee from another department saw us awkwardly standing there and came over to help. Waiting isnt the problem, its knowing how long I'll have to wait to get what I came there for.. If they said i'd have to wait for 15 minutes for them to get to me, that'd be fine! Its just a matter of communication, which almost all the print center employees lack for some reason. read more