On 5/6/18 I placed an online order at staples.com for 2 file cabinets to be picked up at the store. My order "confirmation" number given after I paid online is 9786701054. I also called this store and talked to an "on duty manager" named Will. Will confirmed that the store DID have those 2 file cabinets in stock. Based on (1) a printed CONFIRMATION number for the order and (2) a manager's verification that the items were at the store, I drove 30 miles to this store to pick up my file cabinets. Upon arriving at this store and asking Will for my file cabinets, Will said the order had been canceled, and that he "can't do anything about it." I then called Staples "customer service" number. After being on hold twice, I finally spoke with a "supervisor" named Mandy. In a recorded phone conversation with Mandy, she said Staples reserves the right to cancel ANY order, ANY time, and that it says so on their website. I asked what Staples was going to do about my wasted hour and half-tank of gas I used to drive to the store (based on the order "confirmation"). Mandy said Staples would do nothing, and ended the call by telling me to have a nice day.
On 5/7/18 I was called by Glenda, Executive "Customer Relations" for Staples (859-488-3183). In a recorded phone conversation, Glenda told me that no matter how many "confirmations" I receive from staples.com, Staples always reserves the right to cancel any order at any time, and that this policy is clearly stated on their website. read more