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    Ask the Community - Staples

    Lakes Region Computer

    Lakes Region Computer

    3.9
    (32 reviews)
    $$$

    I got a call from Jake and he was apologetic about my negative experience. He remembers me…read morecoming-in that day, and he never knew that the job was half-done. He also talked to the person who worked on my phone and made sure that he knew how easy a customer activation was, that he should never charge a customer for a job half-done, and when there's a question, don't assume and bring it to him. I have to say that he wanted to make everything right with me on that negative experience and I told him that he already had. With success comes growth and with growth comes issues. I know that most issues are people issues. In the end, I am fully accepting his apology and explanation. I will give them another try, I'm sure, in the future, and I look forward to seeing the improvement....

    I brought my computer in for repair in November and was told the repair could be done once a part…read morewas ordered. After waiting, we contacted the business and were told the part order had been canceled and needed to be reordered. This same issue happened two more times, with zero communication to us each time -- we only found out because we called. We contacted the business multiple times and were often told the repair technician was not available. After more than 60 days, we finally received a call claiming they had never received any messages from us -- despite the fact that they still had our computer. Reluctantly, we agreed a fourth time to proceed with the repair, only to be told that the original part would not work and that a more expensive part was now required. After that, several more weeks passed, and 3-4 messages were left with no response. When we finally spoke with Dylan in Tech, he placed the blame on us and denied that we had made multiple attempts to contact them. This lack of accountability and communication was unacceptable. I would not recommend this business and will not use them again. We have since contacted another computer repair business in Laconia, and the difference in professionalism and respect has been night and day.

    Staples - copyshops - Updated June 2026

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