I'm only reviewing the Copy and Print department at this store. I'm a regular local customer, I print business cards, posters, flyers, labels etc from here almost every other week. I didn't want to do a negative review, but after months of repeatedly same service, I'm finally fed up and will now look for another store that can deliver on time.
The print centre is never too busy, yet they will never print anything until we call or show up. The maximum time they are supposed to take to print anything is 6 business hours after it is ordered. I usually order at night, and they are never printed even if we show up at 5 pm the next day. We always have to wait or go away for 30-45 minutes for an average of 10-20 sheets (posters) per order.
On the website, there is an option to choose whether I want images cut to crop marks. Most associates there will not cut, and by the time we pick up, it's too late for us to wait another 30 minutes while they cut (which should take probably a minute if they have a cutter). One associate wanted to charge $15 extra to cut them because that's extra work for her. If this service isn't offered, then why would staples give us the option?
Today is the last day I will ever go to this store for my printing services. It's 3pm, I needed some important flyers for this afternoon. Needless to say, we already turned back once because they haven't started yet, and we should come back in 30-45 minutes.
I would understand if they were busy, but that never seems to be the case. And of course no apologies ever. read more