Great location! Always stocked, clean, and the best staff! Anthony helped me find exactly what I was looking for today. He was super kind and patient! read more

Needed to purchase office chair. there were only two employees visible in the store. One cashier and one working the print area. Obviously the manager here has an I.Q. of room temperature for not having staff available. I don't spend money for poor service and absolutely won't spend my money with zero service. Might be a place to buy paper clips and that's about it. You have been warned. read more

This store is located in the old Carolina Mall, next to the former Sears Automotive building. There is plenty of parking since there aren't many people going to this mall. There is minimal staff but they are helpful with finding products, even if it's online. The amount of inventory and choices are not good here. Copies and supplies are still the main focus at this location. I suggest searching online these days. read more

Staples - Shipping Centers Near Me - Concord, North Carolina

This store has terrible customer service. I purchased a printer from them and their Protection & Tech Help contract. The first printer I purchased was defective out of the box an Epson XP-7100. After repeated calls to Epson and Staples and long waiting on the phone they agreed to send a replacement. The replacement was able to print but not scan. After many painful calls to both Epson and Asurion who is their third-party tech support in the Philippines I called the Staples in Concord that I purchased it from to get help. I asked for tech support in the US and they lied to me over and over that is where their tech support was located. I know that was not true because I asked each time where the support center was located. When I told the Stable folks they were give incorrect information and miss leading, lying to people they hung up. I will not use this store ever again and caution consumers to beware. Worst customer service I have experienced. This is the number they told me was in the US - it is not. 844-728-7854. read more

This is my go to place for my inkjet printer and paper. This place offers a lot of services, too many to list, Friendly people.

Love this store everyone is so helpful the Amazon returns is convenient..However always a line...I am sure the clerk is overwelmed! And they have to follow procedure...very knowledgeable sales people and helpful..brought my case of paper ( heavy!) to my car for me. Love this Store! read more

Robyn, was completely welcoming and provided top notch customer service when I approached the counter. I came in today for shipping and printing needs. Not only did Robyn, assist me with shipping she also came over and helped me step by step with printing my documents. It was extremely warm in the front end of the store where I was visiting. When O questioned Robyn about the unpleasant temperature she apologized and tried to make light of the situation. I feel extremely sorry for all of the young ladies forced to work in an area without proper air conditioning. The irony of this situation is that when I walked to the opposite side of the store to exit the building the AC was streaming fine. Staples, should do something about this problem. read more

See all

Tried to buy a power cable. No one would help and when I found someone they sent me to wrong part of store. Not a great experience

I found everything I needed today. When I was in line to pay, I witnessed a remarkable customer service phenomenon. A man insisted on paying $10 for a $40 item. He said it was damaged. The cashier, Amber, was very pleasant and explained that she could only take 10% off. It actually wasn't damaged, but the plastic wrapping was off. She called a manager and still remained unaffected by this customer that was getting quite rude. After he stormed out, she smiled as I walked up and we joked about it a bit. Kudos to Amber for being calm and professional! read more

The young lady working the Amazon drop off, returns and register was doing the best she could while the manager stayed hunkered down in the Copy Center watching 4 people in the Amazon line, 1 with a complicated return and 1 purchasing an item. Manager is horribly rude. I left and paid UPS to take my Amazon return. A customer in the UPS store began to chat and commented how rudely she was treated in the same Staples. read more

This Staples Print location is awesome! You may have to be a little patient only because they can be short staffed at the print counter. However, the people that work there are incredibly helpful and somehow calm in a busy, high-demand environment. Every single time I go there for printing they blow me away with their genuine customer service. Bravo! read more

I shopped at this store even after reading a couple very negative reviews. My experience was very positive. I needed assistance and didn't even have to ask or wait for someone to help me. The team members I came into contact with were friendly, polite and helpful. I definitely recommend this location. I will be back. thank you. read more

was happy to see that there was USPS drop off however, the associate would not take my package because of the way it was packaged. The return gave specific instructions to leave it in the box that It was sent in and and tape the label on top. Not a big deal to run to the post office but the customer service was unnecessary. i'll just take with bringing my Amazon returns here because most folks are friendly. read more

I have use this Staples for several years and have had excellent service. In particular, we use their copy and print for a lot of our printing needs and have been very pleased with the quality,efficiency and pricing. read more

Horrible customer service and rude personnel! Avoid this place at all costs. Better to deal with delayed gratification with Amazon . Won't be surprised if this is another store that closes soon. read more

I could not find the store i am not sure if they moved or not. I drove around for at least 5 minutes then i gave up. I think they need to update the location. read more

Horrible customer service. I tried calling and got hung up on because it was close to closing time. Not to mention they offer curbside service and never answer the phone when you're there to pick up your order. read more

I went into this store today for a few items that my son needed for school. I was trying to speedy and grab everything without assistance. The aisles are so well marked that I almost did it. I only needed one thing that I couldn't find- a small quantity of card stock. The helpful girl at the copy center walked me to it. She intended to please. I managed to get in and out of the store very quickly with everything I intended to get. The store was very clean. Check out was simple. No complaints. read more

I bought a floor mat for carpet in that store. On the display, it said in bold letters, LIFETIME GUARANTEE. There were more words on the side of the display that said, NO CRACK GUARANTEE. The first time the floor mat cracked, the manager of the day took a look at the words on the display and told me to grab a new mat and have a nice day. I thanked him and went about my day. Less than a year and a half later, I took that floor mat back, as it had cracked. I told the associate at the register that I was returning the mat for a replacement since it had a lifetime guarantee. She got the attention of the manager of the day and asked him if it had a lifetime guarantee. He just said, "no." I suggested to him that I could show him where it said otherwise. We walked down to the display where it did say otherwise. He pointed out a small asterisk besides the bold letters of the guarantee claim. In the corner of the display, the asterisk lead to some small words that said the guarantee is made by the manufacturer. The manager of the day basically said that I was out of luck and wanted to give me a piece of paper with the manufacturer's contact info on it. I said no thanks. The initial purchase of the first mat was well over two years ago. I did not have that receipt, who keeps receipts for that long? Contacting the manufacturer would have been a waste of time. That makes me believe that the guarantee is a farce. Big bold letters draw you in and the fine print renders the guarantee useless. The first manager of the day stood by the products that Staples sold and gave me another mat, without question. The last (and I mean last!) manager of the day didn't even know his products because he immediately said "no" when asked and then didn't understand the futility of my going to the manufacturer in order to get them to honor the guarantee. IMO, guarantees should always be at the point of purchase, due to the difficulty in having them fulfilled. So in conclusion, I will never shop at Staples again. I will get my supplies online or at a different place. I have been a Staples customer for over 25 years, no longer. One last thing, this is my first review ever. read more

This store is a bad example of what Staples should be! Twice in the last month I have went in to get copies made and was told it would be 30 minutes because they were too busy. I happened to be the only customer in the store at the time, the copies were standard black-and-white and I only needed two copies total... This whole transaction would have taken less than 30 seconds. But no they were too busy to to help me. I called and reported it to the general manager, Anna, and she said "we try to please as many people as possible, but we can't please everyone ". I have been using this copy center for 15 years and have never had a problem until recently. I will now find a Nother copy center! read more

Today 05/31- at 3PM I had the worst experience at this staples. There were two elderly women using the printer and copy station, clearly both of them were struggling with the machine. When I asked a manger to help the women he told me NO he couldn't do anything for them and said if they go over 10 mins he would ask them to move! How disrespectful! I asked why he wouldn't just assist the women he said he didn't want to walk over. When I asked the person behind the counter to help the women she had the worst attitude and decided to ignore the women who was clearly struggling. Instead the helping these elderly woman the manager rudely asked the women to move in the middle of their transaction. I asked the woman could I help? The women were almost in tears because everyone in the store watched them struggle and said nothing. It was they were having a hard day. I never seen anything like that in my life of dealing with customer service. I wish those ladies the best and I hope they get better service somewhere else. Do not shop here! read more

Went for back to school. Cluttered store. Cashier could not have gone slower.