I rarely leave negative reviews, but this experience was disappointing from start to finish…read more
I made an appointment for myself and my two sons to get pedicures before our vacation. We were seated right away, but my sons ended up sitting in their chairs for quite a while before anyone started on them.
During my pedicure, I asked three separate times for my ingrown toenails to be taken care of, but they were never addressed. One of my big toenails was broken, so I requested a simple overlay on both big toes so they would match. The technician refused to do the second toe, laughed at me when I asked why, and still never did it.
Unfortunately, things only got worse when I moved on to my nails. I specifically asked for a dip manicure. The technician attempted one finger, then scraped it all off because he was applying the dip like regular acrylic and clearly didn't know the proper process. Instead of correcting it, he told me he would "just do acrylic." I explained that I wanted dip and said that they had the exact color of polish available that I had chosen in dip powder, but he refused. After going back and forth, I finally gave up and agreed to acrylic.
Then, to make matters even more confusing, he told me to pick a different color. When I asked why I couldn't use the color I had originally selected, he ignored my question, tossed the color samples at me, and acted annoyed. From the beginning of the appointment, it felt like he was upset with me for simply asking for the services I had requested.
The final result was terrible. My nails are thick and chunky, the polish is uneven and splotchy, there are bumps throughout, and several nails are crooked. The quality is far below what I would expect from a professional salon.
Between the poor customer service, the refusal to perform requested services, and the low-quality workmanship, I left extremely disappointed. I won't be returning, and I can't recommend this salon based on my experience.