Disappointing Experience and Hair Damage from Improper Extension Install
I am extremely disappointed with the hair extensions I recently received from the owner, Katie, at Rowan Hair Salon. Not only was the installation done poorly, but it also resulted in significant damage to my natural hair. I trusted Katie with my hair, and I now regret that decision deeply.
After noticing the damage, I sought out consultations with three separate and independent hair extension specialists. Each one confirmed the same thing: the extensions were installed incorrectly, leading to severe strain and breakage. This was not a minor issue; my hair has been visibly damaged, and it's going to take considerable time and care to recover. You can see the ensuing hair damage caused by her poor and improper installation in the pictures below. Placement is poor and sloppy with uneven sectioning, the extensions are attached minimal sections of my hair causing pulling and breakage. The beads were installed incorrectly. Some are with the flare on the bottom and some have the flare on the top. There is not enough hair in each bead. To support the weight of the extension they are way too many pushed together. You can also notice that there is lots of my natural hair that has been ripped out of my head due to poor installation spacing and too tight and close to the scalp.
What makes this situation even worse is Katie's response. Rather than acknowledging the poor installation or offering to rectify the situation, she refused to take responsibility and instead attempted to gaslight my experience. Her dismissiveness and unwillingness to own up to her mistakes are incredibly unprofessional and unacceptable.
It's clear that she lacks the proper training and skill to install extensions without causing harm, despite claiming to be qualified. I would strongly caution anyone considering hair extensions at this salon to seek out a more reputable, experienced professional. This was an expensive and painful lesson for me, and I hope this review helps others avoid a similar experience. read more