is a amazing place,the customer service is on poin,there is a Asociate call gabriel if i remember,he is amazing,helpfull and now the bisnes,go a littel be mor,thanks Station optical for have Asociate like hem to be eceptional. read more

A bait and switch company we went in for the 2 for 59.00 and a free eye exam. They had NO lenses in the store for 59.00 only- 99.00 and they wanted almost 450.00 after the eye exam to make us any glasses I could wear. They LIE BIG JOKE on their Front door,If i could give ZERO stars I would.you suck read more

It was exceptional!Great service ,prices were great! No waiting loved the eye examiner couldn't ask for a better well mannered person .It was my first eye exam and very pleased. Ty Wendy morgan read more

Here's the deal, if you want glasses for $69, buy one get one free plus eye exam, you'll have a small selection of frames to choose from. You get your eye exam then choose frames. The cost of the eye exam is negated against the total cost of the eye glasses. You select your frames and then your glasses will arrive at the store in two weeks. YOU DO NOT GET YOUR GLASSES THE SAME DAY AS YOU GET YOUR EYE EXAM AT THIS PRICE. You can get your eyeglasses the same day but prepare to pay $175+ if you pic basic plastic lenses, no bifocals, and $49 frames. I choose to get my prescription for $45 took it with me and purchased glasses from another store. This is not a bad place but the sales training program looks to be written by a used car salesman (no offense to used car salesmen, I used to sell cars) I just wasn't expecting this fine tuned sales approach. read more

I had an appointment for an eye exam, 8/1. After waiting 30 minutes I asked how much longer until my exam. The associate told me it would be another 30 minutes, as 2 other customers were scheduled for the same time. Manager informed me that Patient Care Coordinator provided me with the wrong pair of contacts because the brand I was prescribed did not come in the power needed. Patient Care Coordinator did not explain this to me. Manager provided me with the "right" contacts. I ordered more contacts for $200. The prescription provided by the eye exam is incorrect. I continue to have blurry vision and contacts keep coming out. I now have to pay for a 2nd eye exam at another facility, and I am stuck with the contacts for the wrong Rx. Do not waste your money at Stanton Optical. read more

Avoid at all cost. Paid 300.00 over a month ago and still have no contacts. Made several calls to corporate and local managers, never received a call back. When I was in the office I have never met such a unprofessional manager. Stay clear. I would have given a zero but was not allowed read more

Our eye exam was fine. The sales floor is where we encountered issues. Of course like everyone else we went in for the special offer . They tried to pull bait and switch right off the bat saying instead of the advertise $59.99 it would be $254. So after hearing a drawn out marketing sale, we passed on that nonsense . We were in the process of completing our order when one of the floor girls came through spraying Febreeze all over the sales floor and waiting room. She proceeded to make the most obnoxious comments about a young island girl who had come and gone. Stating that she carried a particularly offensive odor. Then, two other girls joined in the banter, commenting that certain people "don't know how to use soap and deodorant" and so on...laughing and carrying on. We found their blatant behavior incredibly offensive. First of all, while they are sitting pretty behind desk in a nicely air condition building, the rest of us are coming in from the swelter 97 degrees afternoon heat and everyone is sweating, uncomfortable, miserable and undoubtably carrying their own bit of fragrance. Secondly, yes we all have different lifestyles, diets and are unique individuals. To believe that we should all be held to the same standards and that a group of young sales girls of all people are qualified to insert opinions on others life' styles, is immature and just plain ignorant. Finally, West Palm Beach is home to variety of people of many cultures and ethnicities and those of us who live here can appreciate that much. So for your company to take up Realestate in our neighborhood and hire employees whom believe they are entitle and can shame our people is unacceptable . Did your parents not teach you that if you can't say nothing nice, then keep your comments to yourself ?! It is intolerable to watch you shame our fellow island sister and nieghbor. She is beautiful and smart! We would rather spend a million heated sunny days in her company, then one more moment in those sales girls vicious shade . If they are so candid with comments about this client, then I can only imagine what they have to say about others. So, we will not return to this store you have lost our buisness and loyalty. read more

called to ask for price of eye exam and they gave me totally different price after the consult, said they no longer offer the price they said over the phone so why would they even say it at all!? read more

Worst experience . They mislead u .For 69.00 u get a choice of about 6 ugly glasses.eye Dr was so rude. Don't go here

I didn't have a problem. The glasses were inexpensive and I'm glad I was able to get two styles of glasses. My eyes are really bad but they really took the time to figure out what lenses best suited me. This place is laid back and I would come again. read more

I am an optimist. I try to see the other way of view no matter what. After a relatively short time, I couldn't focus well from the contacts I received from this office. i saw two different "doctors", one after a tech did the initial tests, and another after my trial contact lens period. That should have been the first alarm. They prescribed me a lens that was too strong for me. Their "solution" was to tell me to get reading glasses. Fast forward a year later and I had another eye exam and they told me there was no way I should be wearing such a strong lens. WTH?! I brought the box of replacement lenses with me and it was confirmed. I understand that our eyes changed but not by that much! Totally amateur eye professionals posing as people who are health care professionals. Not cool! read more

i can not stress enough not to use this awful place! they say they take your insurance & then they don't! they only give you a 30 day warranty & i missed that (not that i knew it was only 30 days) the glasses i paid more than $600 for are a waste! i will go back to america's best where they do take my insurance and give you a lifetime warranty! do not use stanton optical their rating is low for a reason! they suck!!!!! read more

I am stuck with two pairs of glasses that don't have the proper prescription and Stanton Optical has been absolutely unprofessional in terms of communicating with me and helping me address this problem. Getting an answer to my problem was impossible, because every time I spoke to a representative, they would tell me contradicting things. The service and the glasses are overpriced and it is quite clear to me that they have no interest in helping their patients' eye health, although they seem to have no problem with collecting money for a service poorly done. I will never go to a Stanton Optical branch again. read more

I have always had a great experience here. I recently broke my glasses and I was 1 month out of my warranty. I brought them in to have them looked at and expecting a hassle. No way. Assistant Manager Genista Hyman said she would be glad to still honor my warranty. I was so happy. I thought I would be either without my glasses or paying for another. She replaced them and within 10 minutes, I was on my way. Extremely happy. Thank you Genista. read more

On October 30, 2021, I went to Stanton Optical on 3331 Northlake Boulevard, Palm Beach Gardens, Florida, 33418, 877-518-5788, I had an eye exam with a "doctor" who was on a television screen. I was given bifocal contacts, a receipt for my payment, and my prescription, signed by another "doctor." Over the next few weeks, I realized the reading portion of my prescription needed an adjustment. As it is the holiday season, I changed to wearing my glasses until I could get back in to see the doctor for an adjustment. I finally got back in to the doctor today, December 20, 2021, and was told that because it had been more than 30 days, I had to pay for a whole new exam and drive to West Palm Beach to see an "actual doctor" who was in person at the only Stanton Optical in this area to have an "in person doctor." I went home and looked at my paperwork that I received on October 30, 2021, and no where was I informed of any of this, especially a 30-day time limit. I was also not informed that I wouldn't be seeing an "in person doctor" until I walked into the exam room to see that I was being examined by a person on a Television. And, upon looking, at my prescription, it was signed by a male doctor, and the person on the television was a female. read more

bad costumer services, they say take your insurance and they don´t take it, you go to the clinic and the salespeople don´t even look at you, a service shit read more

One of the worst optical places on my insurance !! The manager Evangeline is rude to you as a customer and speaks out in front of all other customers!! She has no manners and no patience at all ! Ice been going for a few years to receive more abuse because I thought it would change her customer service to people !! It's not Covid related she is always rude !! She has changed her employees multiple times because of the way she speaks to them and customers !! I went to another optical place yesterday only to find 2 of their former employees now working elsewhere because of her rudeness !! Stan optical Shame on you allowing her to bully and threaten her customers ... she even threatened me that I would not be allowed to order anymore because I told her I was finally going to report her .. " she said I can't hurt her position to go ahead !! " also who charges 115.00 for 3 pairs of contact lenses !!! Pairs !!!!!!! Lies lies and I paid cash and it's been 2 weeks I'm still waiting for my money !!!! Do not go here !!! Trust me you will be sorry !!! read more

Absolutely terrible customer service. The girl at the desk was very short and Condon sending when asked how long the wait would be.... we were told to sign in on a very simple blank piece of paper with her name and a time and just told to sit with no instructions of what the next steps would be. When I asked the lady if we were doing the right thing and that they knew we were here and how long we would need to wait we were told that we were in the right place and that they would be with us in just a few minutes. When I asked for a few minutes man what does that mean five or 10 minutes she replied back a few minutes. After the exam was complete we were not thanks for our business or told what next ups would be we were just opened up the door and told that we didn't need glasses. I guess they do have very good prices and this is just further proof that in today's world you get what you pay for. I also called they're called Center for another location that was closer to my home for which I got prices for my Secura old son and was told that I had an appointment. Upon getting to the location that I made my reservation from their call center I was told that that location does not do kids. Which is kind of funny because the week before I stop in that exact same location on Congress Avenue in Lake Worth and was given prices. I go to my appointment and they tell me that they don't do kids now. This group of Stantons on my medical centers are absolutely confused understaffed with staff that's not qualified to do their jobs. I guess I'll stick with my original, you get what you pay for. read more

I wish I had read the reviews before doing business with SO. I wanted to have one pair of glasses made from an outside prescription and knew their advertised bargain pricing would not work since I wanted very upgraded lenses and had a prescription for progressives. I also chose an expensive frame - a Vera Wang at $249.00. I was advised I had to buy two pairs since the price for one pair was the same as the price for two and the employee would not deviate from this so I chose another frame and then the fun began, There is no set pricing here and haggling and bargaining are the norm, similar to buying a car. The first price I was quoted was exorbitant and I got up to leave when the clerk told me he could do better. This happened four times with the price getting repeatedly lower. I told the clerk what I paid at Costco for the same script comparable lenses and he called Costco, whose number appeared to be on speed dial on his cell phone, to verify what I told him. He then lowered the price again. I asked why all the price changes and he told me each employee was authorized to negotiate pricing....interesting. My concern is that a less savvy or confident customer, perhaps a senior citizen, would just have acquiesced if the quoted price was in their budget. The gentleman I worked with was not rude yet not professional either, just lackadaisical and not interested in the process. I usually have four to five pairs of prescription glasses since I like diversity. I asked for and was told I will receive scratch resistant, anti-reflective, high index lenses, the best available. I should have left but agreed to a price yet have little confidence that the measurements taken were accurate. Costco did not have any other frames I wanted so I went to SO on a whim. Many of Stanton's frames appear to be acetate wraps. I researched the Vera Wang frames I purchased and found their $249.00 tagged price to be way out of line - exorbitantly high. Costco quotes one low price for top quality lenses and the experience of doing business with them is the antithesis of doing business at SO. One of the two pairs of glasses I got from Costco did not work because my eyelashes brushed the lenses. The store immediately replaced the glasses and were helpful and professional at every turn. When picked up the two pairs of glasses ordered from Stanton I was told, at upon arrival at 9:15am, to sign in and sit in a waiting area. When my name was called, the young woman retrieved my glasses and asked in I wanted hard or soft cases. She did not offer to let me try the glasses on or check to see if they fit properly. The employee handed me the two pairs of glasses, while I was still sitting in the waiting area, and did not offer me a mirror or check to see if the fit was correct or if adjustments were needed. The store was empty so the clerk had time to properly deliver my order. I decided to take the glasses home and try them, in all fairness, to see if the script worked and if the lenses were what I ordered. I will take them to a proper optical business to determine what kind of lenses I was given. As of now, these seem different from the two pairs with the same prescription I had made at Costco, but I am going to give them a fair trial. Employees are poorly trained and not customer service oriented. There are valid reasons why there are so many complaints and so much dissatisfaction with this business. Read the reviews for all the locations and check them out with the BBB. Also, understand that the price they quote you is almost always negotiable..or it was in my case. Their business practices are, in my opinion, questionable, Go elsewhere and deal with an ethical business that quotes one price to all. Check the reviews for all of the Stanton locations and you will see the depth of customer dissatisfaction. I believe there were 429 complaints on locals SO stores with the BBB. read more

Stanton Optical Greenacres has a policy (as per manager) that they don't give refunds, even if they can't give you satisfaction. Timeline of events: October 10th- eye exam and purchase of upgraded progressive lens glasses. 2 pair October 11th-Picked up one pair October 13th went to Stanton Optical because the areas of vision felt wrong, was told to go home for a week and "get used to them" but there are areas that are blurry that should not be. October 13 evening-Spoke with manager, asked for refund (sorry we don't do refunds, we guarantee satisfaction instead) who agreed to look at the glasses, made appointment for the upcoming saturday October 17 - Manager agrees that the point of vision is mixed up/backwards between left and right eyes and orders a corrected pair from the vision tech, tells us to wait for the corrected pair to come in and then if those are correct, will take back the existing pair and correct them as well. October 18 get a phone call that glasses are ready, but not sure if it's the correct rx, so we wait for Ron to come back he is off until October 20 (sun and mon off) October 21- two pairs have now come in. on one pair the left and right prescriptions are backwards and on the other the left and right vision point is backwards. We ask to go to regular (LOWER COST) lenses because a total of three pairs has been made incorrectly. They agree to provide instead two pairs of distance glasses and an additional pair of reading October 22- I call the store and corporate to request a refund on the $149 per lens (times four lenses for two pairs of glasses), which was the progressive lens upgrade charge. Corporate tells me: WE MADE THOSE GLASSES FOR YOU WE ARE NOT GOING TO REFUND YOUR MONEY. But they made them backwards a total of three times, so we should pay for you to make them WRONG? That is their policy. WE have now escalated this to be waiting for a call from the "District Manager" I expect: either a refund on the difference for having to go with a lesser functional lens, or a full refund so I can walk away from this incompetent store entirely. or I will take them to small claims court. the state of Florida law requires that you either give refunds or post that you don't. BUYER BEWARE: THEIR POLICY IS THEY DON'T GIVE REFUNDS EVEN IF THE DON'T DELIVER A USABLE PRODUCT. read more

I've been going to Stanton Optical on Military and Forest Hill for a few years now. And I have never been made to feel like I am not even worthy of spending money at a store until now. To say I had a bad experience is putting it mildly. First I made a 6 pm appointment on April 25, 2019, this date also happens to be my birthday so silly me for thinking things could go smoothly. I get to Stanton at 6:07 but start looking at frames before signing in. My fault I know that but since the customer service rep said there was a 645 appointment available I was in no rush. Once I sign in the intake rep says to me that she has to reschedule my appointment since the doctor is going home however, she can send me to another Stanton to get the exam that day. So I ask if the Dr left already only to find out the Dr is in with another patient. That means even if I showed up at 6 I would have to wait. So again why can't I be seen. Then I ask the lady to ask the Dr if she can please see me, I mean I literally have to beg her like I'm not paying them. The Dr says yes (only good thing in this situation on my birthday), and is wonderful. Next I have to order my contacts where I'm told they no longer take vps my insurance company. My sister is on the phone listening to the interaction and telling me forget it and go home. Again I needed my contacts I figured I could deal with it later( my mistake). I find out though vsp Stanton is still out of network as they always have been and could still be used. So, today April 27,2019 I call the location to cancel my order because that's the only way for a refund the location was okay with canceling the order not ok with giving refund tho. I went up to the location after work and spoke with manny who said the regional manager would contact me in regards to refund. I was puzzled by his attitude since I was nothing but polite until that statement. Then I lost it cause one how would the regional manager contact I was never asked my name and two he never asked why I wanted a refund. I mean when is the last time someone asked for a refund and wasn't asked why? At that point I told lots of f bombs and I would deal with my credit card company after all I don't have the merchandise. I ended up having to come back to get cancellation receipt and met crystal and another super nice lady. An older white rental man came in after me and manny the manager says how can I help sir let's step over here. However where was that for me. Come to find out my vision care covers my eye exam that I was charged for and the contacts I was over charged for. I have never been treated so poorly or openly egged on this manny manager. This manager has no managment skills and his associate under him helped me more than he did. I'm shocked and can't see me doing business some where where I'm treated like that after spending 215 that I didn't have to spend without an argument. Shameful. Hope the regional manager really calls me because, that would be the icing on the cake if he doesn't. Update spoke with regional manager who was very professional and nice, glad he even called considering the treatment I received. Thankfully we reached a middle ground on my bill. read more

It's simply a scam. You go into your appointment and pay $45 for what they said would be the only price for lenses. Get your prescriptions, and then lenses are suddenly around $250. You try to leave and then they try to sales pitch your price down. A dishonest establishment. Left with the loss of $45 but at least I saved my eyes and pockets. read more

One star is too much!!! Went and got their so called free eye exam... 55$... which would be discounted off the glasses... 200$....pay on both sides! I went back 2x to fix the lense that kept popping out of frame... manager Frank says I need to come out of the pocket again.... forty something!!!! And it's a deal cause I'm only paying 20% of the cost!!! I shouldn't have to pay a dime!!! They should be fixing them the right way...and not take several times..,,, and remedy the situation. They really don't seem to care about their customers, they're like car sales men when u walk in. read more

Went in at 9:30 AM. The assistant manager very courteous and told us they would be ready later that day or the latest the next day Saturday. Went in to pick up Monday morning and only one pair was ready the second pair was not. This exact thing happened One year ago when we first visited this location. read more

The gentleman that did my eye exam was really nice and gentil, but after that everything was a deception, he passed me on with a girl that was gonna help me, I wasn't sure if I wanted glasses or contact or both I asked her and to give me affordable prices, she didn't new her own products the didn't have me prices, I asked her about 6 months contact lens cuz she just offered me disposable ones and of course I want something that last more she said she didn't have them and the other gentleman working there said they do , later on when it was time to pay the total was around $250 before I got there they gave me an offer of 110 but when I was there they where saying there was not, they also that same advertisement on displayed on there website which really bothered me, at the end the girl there said that they would arrive in 7 days it's been more than 7 days and signs of getting anything so I called and they tell me I have to wait 2 weeks more, I just find all this awful I don't recommend nobody to go threw this experience. read more

Professional, courteous, reasonably priced and make the process easy! I got an exam for glasses and contacts, two sets of prescription eyeglasses in frames and six months worth of contacts for under $400 with no insurance. Pretty good by my standards. :-) read more

Omg so why make a appointment at 3:30 and still have not seeing the doctor at 4:38 wtf this is crazy.

they messed up my prescription andI could not see out the glasses they made.I told them cancel the order i will go somewhere else.They billed the care credit account they opened for me for $556.80.I bought glasses elsewhere.Care credit was rude to me and laughed about it.Stanton optical will not return my calls.liars and thieves. read more

I would give a big Fat 0 to this company. DO NOT USE THIS COMPANY!!!! IF I COULD I WOULD NOT GIVE THE ONE STAR WI HAVE TO . When I initially made the appointment for my eye exam I was told that they had a live doctor and huge selection of designer frames in which was my request. The operator scheduled my appointment for the following day in which was great because I had just lost my glasses and needed a new pair immediately! My appointment was made on 03/13/2019. When I walked into the facility I filled out my paper work and then my eye exam was next. I went into the examination room thinking I was going to be examined from a live eye doctor. To my surprise this was a telephonic exam. When I was done with the exam I went to pick out my designer frame in which I made very clear to the appointment setter that I wanted. Well another surprise. No designer frames!! I am now livid at this point but designer frames could wait because I needed to see. So I proceeded to pick out regular frames and was ready to get this over with. After picking out my frames I was then told my glasses would be ready in 10 days. On the 10th day even though I did not get the designer frames I wanted I was excited to pick up my new glasses so that I can see again. I put the glasses on and was unable to see. It was the wrong prescription. I was then told that I needed to come back but to their other location and get examined by a live doctor. Something I was told would happen from the beginning of this whole nightmare. I had to leave work early one Saturday morning to go get re-examined. After that I had to wait another 10 days for the prescription to be made. After the 10th day I went back to the facility to get the second pair of glasses ordered and to my surprise it was still the wrong script. We are now going on 20 days struggling to see and still no glasses. The manager offered me all the upgrades that an eyeglass can possibly get. What good are the upgrades if it is not the correct prescription. I was then told I had to go to another location for another exam. At that point I had finally had it. I asked for a refund back to my credit card in the full amount. I spoke to Jim the (MANAGER) on Thursday and he stated that he was crediting my card as we speak and I would see the credit in 3-5 days. As of today still no credit. I called again today and spoke to Jim (MANAGER) and asked why hasn't my card been credited as promised by you. Jim's response was "O wow your information has been under my key board this whole time. I am going to do it right now" I waited on the phone for over 45 minutes for him to send me a receipt of the refund. First e-mail I provided As per Jim he tried sending the receipt 3 time and I never received it. I provided him with a second e-mail. My business e-mail and again no receipt. Jim's response was WOW i DO NOT KNOW WHAT IS GOING ON!!!! Well I did!! Stanton optical was trying not to refund my money. I waited on the line until I received confirmation of the credit transaction to my card. I then told him to screen shot the receipt and send it to my phone being my 2 e-mails were not working for him. He sent me one receipt for $155.00. My total was $203.00. I asked where is my additional $48.00. Jim (MANAGER) stated that they are deducting that fee for the eye exam!!!! WAS HE SERIOUS?? You are charging me for an eye exam that I never received a correct prescription for and the reason why I am cancelling to begin with. I thought to myself. This has to be some type of JOKE. I informed Jim I will continue to hold until the additional money is credited and again we went through the games that Jim was playing. I finally received a second refund receipt for $45.00. $3.00 short from what I paid. At this point I have had it. I still am not sure if theses receipts he provided are indeed my refund receipts. I will be contacting the BBB and going on a review sit I possibly can to help other become aware of this company!!!! DO NOT USE THIS COMPANY!!!! THEY ARE ALSO ASSOCIATED WITH MY EYELAB!!!! read more

I was very impressed with the staff and the variety of frames that were available. Oshine and Frank both were professional and a pleasure to work with. Customer service was outstanding. My glasses were done quickly and I would recommend this location. read more

if there was anyway to give a Minus Star I would give three. My only recommendation is DON'T go to this place!!!!!!!!! the second week of February I brought in two frames to get lens fitted and was told 10 days. After breaking both of my frames, one they couldn't fix I'm still waiting (04/04/16) I did successfully pick up one pair of glasses two weeks ago (repair very visible) and gave them a replacement set of frames to be told "10 days at the most" LOL!!!!! signed, STILL WAITING!! read more

I was very unhappy with my eye exam and the prices of my glasses. This was not an eye exam as the inside of my eyes were not checked.

It's been 6 mths +- since I got these glasses from Stanton optical. Customer service and eye exam was excellent, they made it work well for me even after 6 mths. Pleasant people to work with. Thank you Stanton optical. read more

Do not shop at this place. They don't stand behind their warranties unless you pay for the warranty which in essence doesn't cost them a penny. Of course you're not told that upfront. I've had my glasses one year and they are fracking on the lenses. They tell me that the warranty is still good but that I will owe them $85 to cover the 20% because that's part of the warranty that they don't cover. So what's with the warranty if the company doesn't stand behind the products they sell. These glasses cost me over $500. You would think they would last more than a year. Lousy customer service and a very terrible company to deal with. Buyer beware! read more

Staff and doctor we're very friendly. The frames included in the 2 for $69 promotion we're horrendous but you get what you pay for and you could always buy one of the more expensive frames which are reasonably priced. I only got my lenses replaced on my old glasses and they were ready the same day! read more

OMG the service I received here was absolutely amazing. Dr. Montas has such an amazing personality and not to mention her staff. They did such an awesome job making me feel welcome. I came in as a walk in embarrassed because I was practically blind in one eye and very sensitive to light. They found me a comfortable spot until the doctor was able to see me. The wait wasn't that long needless to say I really didn't pay attention to the time because I was so comfortable. If you are looking for awesome service and relaxing environment try Stanton Optical. Thanks Dr. Montas, Elsira, Siuny and Nadine for taking Extra Special care of me. read more

Won't go there again. Con you in with the free eye exam and the 2 for 69 glasses. Then you have all of 10 of the ugliest glasses I've seen in my life to choose from. Went to eye glass World a few years ago, you pay a little more but a way larger selection to choose from. I know where I'm going from now on. read more

After speaking to some friends I found out that it is the glare protection on the glasses that keeps them smudgy. This was my first time getting the glare protection so it was not the quality of the glasses please disregard that comment read more

I regret having wasted so much time there, very unprofessional, very disorganized, I think we were not interested in making a contact lens prescription or simply they do not know how. Lucky I decided to leave on time before buying another type of glasses. read more

Stay away from this company had to order contacts, first the doctor got my prescription wrong,then they ordered the wrong contacts, had to go there seven times in two weeks still no contacts. read more