BAIT AND SWITCH..,,,. My appointment was at 11:30am but I did not receive service until 1:00. However they took my $45 for eye exam right away. Ok I hung in there because I wanted their special 2 pair of glasses and free eye exam for $69. ..... What a SCAM after finally being examined they told me my glasses would be $138 because my prescription didn't qualify for the $69 offer. Ok give me my money back for the exam cause I came in for the special. Sorry no refunds. Show me in writing that my prescription has to qualify to get special, Oh it doesn't say that... Most people just know they have to spend more says the manager total SCAM.... Save yourself the aggravation ! I left no glasses $45 gone.... They get you to pay for exam then have you pay for more expensive glasses. Oh he said I could pay the remaining $24 and get the cheap 2 pair of frame but I don't get any lenses scam scam scam ! read more

we had an appointment for 1145am to see eye doc. signed in at 1125am. only 2 people in front of us. its 1254 and JUST got called back for exam. won't be coming back. oh and the two pairs for 69 is not complete its frames only. you still pay for lenses on top so unlike vision works 2 for 99 that actually means 2 for 99, this could be upwards of 100 plus. do yourself a favor get an exam somewhere else,and buy glasses at zenni.com. I hate when people waste my time its so inconsiderate. read more

Do not be fooled by their 2 for $69, or the buy 1 get 1 ads. When you first arrive they immediately make you pay $45 before your eye exam, that is only refunded upon purchase of glasses. The 2 for $69 section has less than 10 pair of frames, which are garbage, and I assume no one ever purchases. I decided to go with the buy 1 get 1, and purchased a pair of frames for $119. In the end my purchase totaled $329. read more

I wish I were able to give less than one star. The positive note is that the service was friendly and efficient. The staff really were wonderful. Now, the rest. I went in for the fantastic special advertised "2 pairs for $69 plus free eye exam." You know the old saying, if it's too good to be true.....Well, they hit that nail right on the head. I blame myself for being such a goober that I believed I was walking in and getting 2 for 69. Ended up spending the extra cash and walked out with 2 for around $250+. I wouldn't have minded that except for the fact that the first pair I took in a week later because they were literally falling apart. They're so lopsided now that I can't even wear them anymore. The second pair I also took in because the lenses kept popping out. They "fixed" it. Nope. Still, lenses pop out all the time. I am so beyond discouraged. So now, I must go somewhere else and spend God knows how much on glasses that will actually hold together. I see a lot of comments on service here, and as I said, they're very friendly. But beware of the quality! read more

Was called by Stanton for one year exam for my mother. I made appointment. They texted, emailed and called me twice to confirm. We went there and it turns out they no longer have a doctor to do the exam. This is not a recent development either. They did not apologize nor give us any help. This is the Congress and Lake Worth Rd site. They said the Military and Forest Hill site has doctors giving exams. I asked the receptionist to please call ahead and say we were coming. We got to the next site and they said we did not have an appointment and could not help us. No apology no help no exam. My mother is 99. If she were 23 it still is unprofessional business practice. The place looked quite dirty. They other place looked cleaner. We decided to leave and find a different place for her exam, certainly not Stanton. Awful and actually deserves no stars. read more

I was greeted as soon as I walked through the door by someone. The doctor and his assistant were both very patient with my daughter (5yrs) as she got her eye tested. They were also very honest with about everything with the condition of my eyes. Management was also very professional and knowledgeable. read more

I regret using Stanton Optical. The Palm Springs branch said they do not do the $59.95 although the TV and their website says it does. Then I went to the West Palm Beach branch, they said they did, I made an appointment in advance. They never honored the appointment, it took an additional 35 minutes before I was called for my appointment. They had me waiting way over an hour, the eye doctor was an older retired eye doctor he was nice, just could not hear at all, he must have been like 75 or 80 years old. His name who signed my prescription was not the same name on the door, both eye doctors this day seemed very old, maybe they hire retired folks, they seemed nice though. The attitude from the employees is relaxed and carefree, they could care less about customers, roll their eyes and it just was not a pleasant experience, then they charged me $10 more than they were supposed to and had to give me a refund. Then they forgot to give give me my prescription and paperwork back. Just a completely unfavorable experience to say the least. Very mediocre. When I went to pick up the glasses, I had to wait another 20 minutes, 4-5 people were just standing around doing nothing and only one lady was working the dispensing area, they just don't care here, they do not make their customers a priority, keeping you waiting is all they do here at this Stanton. I would never recommend them or return to them ever again. I know America's Best is better as I had used them before without all these issues. Zenni Optical online is ever better and so much cheaper than Stanton. This location might be #1 in FL according to the manager, but I would never go back. He doesn't care anymore than his employees did and they never say their sorry or try to make things right. The funny thing was too, they never emailed me my appoint when I scheduled it, and then they emailed me a survey to do after the appointment, but the link in the survey never worked, so I could never do it. Probably they didn't want me to take it I am sure. Don't settle for less or mediocrity, they are price gougers and prey on the weak and people who will accept less than the best. I would never go back here again. When I was there someone asked why they had all those gun shot bullet holes in their front doors, the employee said it happened over a month ago, it is sad that this company even after more than a month they still have not had their doors fixed. It just does not look good for their business, but this place is just poorly run. Nobody cares who works here except for the nice old eye doctor who works a few days a week to help out. He was the only nice thing about this place. I regret using this place. read more

My mother had a really bad experience there. The young black lady that helped her seemed to be in a rush and had an attitude. My mother felt that because she wanted the two for $99 deal, that she was treated differently. Not very happy. read more

while this store makes mistakes, the store in Lake Worth is AWESOME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Bob, Helen, and Erin are so nice!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

I went to the West Palm Beach location and paid $610 for my glasses, when they claimed to offer 2 pairs for less than $200 on bifocals. The reality is that they charge you even for the smile. Progressive charges are outrageous, frames are expensive, lenses are made of plastic, not glass and they did not disclosed it to me until after the fact, and several other fees that make no sense. I was in real need of new glasses as the ones I was using were over 4 years old and no longer can see well with them. 6 visits after, my glasses are still not 100% ready for use. The first pair was ready almost 10 days after my first visit, I was told to wear them for 2 weeks to get adjusted, however the measurements were wrong and I had to take them back to be corrected. Then I got the second paid, have to keep them for 2 more weeks, the measurements and the specs were wrong again. I gave to leave them at the store for correction, and pick up the original pair. I'm wearing them and I still feel there is something wrong with them. I try to speak to a manager but I was told there was nobody available to address my complain, I sent an email through the website customer care to see if someone will help me, no response. At this point in time, getting closer to the two months after my first consultation and still with my problem not solved, I feel that I just want my money back, and they can go ahead and rip someone else off...nor recommended at all. read more

Bait & switch, DO NOT be fooled! We went because they advertised 2 pair of glasses & eye exam for $69...well unless you want huge, ugly, green rimmed (or similar) glasses you are out of luck. They also advertised a $99 contact special...yeah, don't bother with that...not true. If you have exceptional vision (ironically) and can read the white on yellow fine print in the ad you will see that. Unfortunately I got ONE pair of glasses (using my vision insurance) and contacts for my daughter. When I picked them up I was told they gave the contacts to someone else and they were going to call her and ask her to bring them back. LOL really??? Isn't it illegal to sell a prescription that has left the premises. I told her I did not feel comfortable with that and asked for a refund. She said I could not have a refund then asked me to wait a few minutes. After about 20 minutes she miraculously found my daughters contacts. Now either they are the most DISORGANIZED store or she is lying. Either way I took them, left the store and got home only to find out they had expired!!!! I wasted so much money and time going there so I am trying to save everyone else time and $...DO NOT GO TO THIS PLACE!!!! read more

i have been back now for the 3rd time, i saw 3 different doctors all 3 had very different rx after charging my insurance 900.00 for 1 pair of noline bi focal. first time i was told i had to get used to them after 3 weeks i couldn`t see so had second pair made still no better .then i was told to go to main office where now i had the 3rd rx that was not even close to either of the first two i was in need to see to work so i had them make one pair for far distance and one for reading because their ad says buy one get one free i paid 267.00 for the 2 pairs where was the savings ,and i still have not gotten my new pair of bi-focals that i was charged for 900.00 they want me to leave mine there ,which i was told they would send lens to the office on military where they can just put them in my frames .i am still waiting for them to call me!.how can they have doctors that give some one wrong lens the last doctor i saw was very helpful now if i can get the lens i will be happy to see properly instead of having to wear to sets of glasses to work and drive i wish i had listen to everyone and not gone here .plus the sales people are terrible if you are not buying expensive frames because they work on commission.if in need of glasses please go some where else. where you will get better service and for less money. my sister works for an eye surgeon and she was shocked to see all the rxs so wrong and that no you don`t have to get used to glasses you should see well right away not in a few weeks as they told me. what a joke this place is!!!!!! read more