Mittleman took this issue very seriously and replaced my glasses. Thank you for standing behind your people and products.

I knew I needed to find a new eye doctor this year, but I had no idea a corneal ulcer would be the thing to bring me into the doors of Mittleman Eye. As a millennial who still relies on friendly reminders from my mother to make sure I'm taking care of myself, I booked an eye exam with For Eyes thinking I'd get a quick exam, a contact lens prescription for the year, and be good until the following year. Boy was I in for a surprise. I left For Eyes with $79 spent and a bad contact prescription I could barely see out of while driving home. When I called for a follow-up to fix the prescription, I was given an appointment further out than I preferred, especially since I was out of contacts and only had one ill-fitting pair. The next day at work I began to feel irritation in my right eye, removed my contact for relief, and the irritation persisted. I knew MedExpress or a walk-in clinic wouldn't help, so at 7 a.m. Wednesday I logged into my insurance platform to find a more well-versed eye care facility. Mittleman Eye came up in my search, and by 8 a.m. I was sitting in their office prepared to figure out what was going on. The facility is beautiful, well staffed, and very clean. I was greeted by friendly employees and felt like my issue was handled with thought and care. My appointment wasn't rushed, and the doctors and nurses quickly identified my issue and offered solutions to address my eye pain. I was diagnosed with a corneal ulcer in my right eye, and the doctors were very informative about what treatment would look like over the next few days and they started me on antibiotic drops. Around 7 p.m. Wednesday, I realized my prescriptions still hadn't been filled. After calling the pharmacy, I learned they weren't processing it because the number of doses per day was missing. I called the emergency after-hours line, worried I wouldn't be able to continue antibiotics until after work the next day. Not only did a doctor call me back within the hour (8 p.m.), he called Publix pharmacy directly, and they had my prescription ready in 10 minutes! Just in time for me to pick it up before closing and get a few rounds of drops in before bed. My follow up appointment today was scheduled for 2:30pm. I was seen by the doctor around 3:50pm. An excruciating wait but I was notified that they were behind when I was checked in. However, when I was seen I experienced the same informative, kind and friendly service as before. Although having a corneal ulcer is one of the worst imaginable experiences, Mittleman Eye has handled me with so much care. I am incredibly grateful I found them. Once my eye has healed, I fully intend to remain a patient and receive my ongoing eye care here. read more

Mittleman Eye - Ophthalmologists Near Me - West Palm Beach, Florida

I have corneal eye issues, and I have always been treated very well by this office. I see Dr Mittleman and Dr V. This past week,on a Sunday ,I woke up with a very painful eye, I had scratched my eye in the night and I had an abrasion and it was killing me! They went to Great lengths to get me in right away. I called them late Sunday and they said call back early Monday, but they called me first and got me right in. Dr V saw me three times and alleviated my pain and fixed me right up with drops. I was very grateful that they saw me right away immediately, knew what it was and prescribed the right medicine for me and got me out of my burning pain with speed! I went to his offices both in West Palm Beach and Jupiter, and everything went very smoothly. Marla Kletter read more

After booking for what I was done was an evaluation,...I drove two hours round-trip thinking that I would leave the practice knowing the cost for removing my cataracts. That's not what happened. After the staff did a regular exam on my eyes, And the doctor spent spending a very short time with me, I was told that I would have to Come back and pay $200. for measurement before being quoted the cost for my surgery. I found out to be very misleading. The atmosphere is very tense in that practice, I did not see one single staff or doctor , smiling and I felt treated like a number. They are very secretive about their costs. I did not feel any Comfortable direct contact with the staff or the doctor. read more

The office is nice but they force you to sign forms stating that residents will be involved in your care and treatment in order to be seen by their practice. They force patients to sign things they are not comfortable with in order to receive proper care read more

If you are looking for Top Quality Eye Care, this is the place! Mittleman Eye Center is located in West Palm Beach Florida just East of I-95 on Palm Beach Lakes Boulevard. The facility is modern, spotless clean and equipped with the most advanced diagnostic tools and cutting-edge technology I have ever seen. Dr. Mittleman and his team of ophthalmologist, opticians, top tier technicians, and support staff are friendly, kind , professional and organized. I appreciate that my questions are always answered and taking the time to explain things I detail. A colleague of mine underwent cataract surgery and was basically blind in one eye. Today he has near perfect 20/20 vision , it is truly incredible. If you are looking for expert eye care with a personal touch, I highly recommend Mittleman Eye Center. read more

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They did cataract surgery with lens for near & far vision. I now have a shadow over the outer side of eye & double vision. I was told it could take time to "adjust" to it, no idea how long, and was referred to another Opthamologist in Boca Raton to have a lens replacement, because apparently Mittleman does not do that. I paid over $4,000. for worse vision than I had before the surgery, and, will have to pay again for anotherc one. read more

I am updating my review of middleman eye clinic, as you can see from previous review from 3 years ago. I was very happy with the organization. My wife and I have both been coming here for the past three years, I have noticed year after year that the way of doing business had changed. They did not seem to be as focused on the patient as they are on making money. I was scheduling an appointment this year and was told that I needed to come in before my eye exam to have another medical exam which would be out of pocket. The same exam could be done when I was having my normal eye exam with dilation to my eyes, even though they do charge you $40 extra for that above my insurance. And of course, whenever I was getting new lenses and frames, they always pushed you into the highest end frames and lenses, Which meant that my eye insurance did not cover much. The company started feeling like a factory line that they were just pushing you through to each different process with a different salesperson. By the way, the whole process was done. I felt like I just bought a used car. Sad to say I am going to have to look for a new optometrist as well as where I get my glasses. read more

It's an entire building. Lots of parking, not enough handicap spaces. EXTREMELY well organized, very clean, comfortable and you don't wait long. I thought the doctor was thoughtful and the technicians well trained. They have great technology- all sorts of machines and devices that looked super current. I had an eye exam and purchased three pairs of glasses. It's expensive, but I was confident that I had an excellent exam. I didn't like two of the glasses and they exchanged frames and ground new lenses, no problem. read more

If I could leave zero stars I would. I was seen at this practice twice for complaints of pressure and pain to my right eye. During the first visit, an examine was done and the doctor stated he couldn't find any issues. Told me to follow with my PCP, and he'll see me in a year! A few days later, I developed swelling to that eye and blurry vision. I went back and was told it was a stye. Given antibiotics and told to follow up in 2 weeks. My symptoms worsened, so I decided to go to Bascom Palmer in Miami. The doctor looked at me and immediately ordered an MRI. I was diagnosed with orbital cellulitis and Perineuritis. I could have lost my vision! The doctors at Mittleman don't truly listen to a patient's concerns and rush you out of the office. I would highly recommend NEVER going there. read more

Every time I come here, I'm greeted promptly. Staff is always friendly, helpful and extremely kind. I have seen 3 different doctors and each has been wonderful. We haven't found a dry eye treatment that is definitively helping me, but we have tried a LOT of different things. I highly recommend Mittleman Eye (and so does my primary care dr. who referred me to them.) My grandson goes here too & he has been very happy as well. read more

I was refused an appointment as a new patient looking to get my annual exam covered by my vision insurance. They wanted to push me into making medical eye appointment before they would do my annual exam to see if my eyes were healthy and if my prescription had changed. This seems counterintuitive. I was polite and clearly stated that once I had my annual exam completed I would consider a medical eye appointment if the Dr. found it necessary.. How can you prescribe a different exam when you haven't even met the patient. Not very professional. read more

They keep moving you around as they think you don't know what time your appointment was. They ask you to come in early for testing and 2.5 hours later still not seen. Walked out, first time shame on me, second time shame on you. Obviously they do not feel my time is as valuable as theirs. Wish I could give negative stars read more

In so far as my surgeon's ability and outcome, Dr Steven Eden is the best! BUT be careful who you deal with in picking out the correct lens it's BUYER BEWARE! read more

The Doctors and the staff are fine the billing and administrative are without doubt the worst ever. The give you an estimate which includes how much the insurance will be paying. You have to pay up front for the surgery etc but when the insurance pays a greater sum than they estimated would be paid they refuse to refund the difference Do not use this office read more

I handed the doctor and staff the contacts I use every day. They wrote down the wrong company/brand of contacts on my prescription. The office then took 6 days to update my prescription before I was able to even place the order. read more

I have gone to Mittleman Eye for several years. I went yesterday for my annual checkup. When I went last year, I had requested a copy of my prescription and was informed that they did not do a thorough exam that would result in a prescription. I let that go by. I told them yesterday that I would like my prescription before they even started. They said fine. When I finally got to the dr after waiting 1 1/2 hours, I told him I wanted my prescription. He re-did the eye test to confirm the numbers. As I checked out, they told me I owed money for the prescription. I asked why and they commented that they cannot bill for the medical and the vision test on the same day (I have medical coverage and vision coverage). I paid it, but I will not be returning there. read more

So happy to return to Mittleman Eye as my new insurance covers them. Very pleased to see Dr. Vasiliauskas; her bedside manner is excellent! She takes her time to educate and I felt I got the best exam ever. Yes, the practice does move the patient from one exam area to the next, but considering how involved the eye is, and how much I value my sight, I was pleased that nothing was missed during my time at Mittleman. The only negative was the cold temperature in the waiting area. read more

My visit to the Ophthalmology practice of Mittleman Eye deserves 5 stars! Estephany checked me in at the front desk and could not have been more pleasant. There is a security guard at the front of the building to ensure you have an appointment in the building. He was also very professional. Then I didn't wait long in the lobby, because Johana took me in her office and did a lot of measurements of my eye and gave me a vision test. She was lovely and explained everything that she was doing. She dilated my eyes and I sat in a smaller lobby with other patients. Not for long though...because it was then that I met the loveliest employee of all. Dominique, was so good at her job. I'll bet It's not a job to her because she loves what she does with a passion and it shows. She also explained everything and informed me what my insurance would pay and what my portion would be and I was able to select a pair of glasses with her help. She was absolutely delightful.. she brought me back into the small lobby with other patients with dilated eyes. Dr Erickson brought me in another room And introduced me to a Staff member of his and an optometry student. All of them were professional and tested my eyes further and took pictures of my eyes. Then he asked a staff member to Take me to the second floor for some special measurements with a special machine and that nice lady was more than lovely as well as the staff that took those measurements. They returned to me to Chris. He checked me out at the end, and made an appointment with me for next year, and overall, I couldn't have had a more pleasant experience at this practice. I highly recommend them. Great practice! read more

Had to have my glasses fixed after I accidentally bent the arm. Nate in the Jupiter office was super helpful and efficient. Excellent care.

The worst ever- not giving me my prescription even after I have paid for exams, telling me I have to pay additionally to get a copy of the prescription. Then having had an eye exam THIS year, being told they don't have a current prescription for my contacts because I didn't request that the doctor write it down during my exam. As if I wanted the exam just to go on without any record of it or any prescription update for my lenses! After enough bungled issues, I will never return to this terrible practice. read more

I would Never recommend this business ,Not even a maybe! I was told I had Fuchs Disease and Cataracts. The doctor dropped this on me and left the officeI was shocked and then they sent to a Lifestyle Coordinator to schedule measurements for surgery. I left and went to a Cornea Specialist. I had NO FUCHS DISEASE and NO CATARACTS!!! Do not trust them with your precious eyes!!!! read more

After being reached out to by Melissa I would like to edit my review. Melissa was kind and thorough on my insurance policy and was even willing to go check it again and found out that I was due a refund of like $60 which was nice. I'm still upset about Sebastien's treatment to me that day and feel like there is nothing that could make up for the nastiness he put me thru unwarrantedly but she said she would handle her staff which she is entitled to do so. He is the only flaw and defect at their lovely establishment and she ensured me that I will never have to come across him again. And Sebastian, I would not give you the sweat off my *** crack if you were dying of thirst! read more

Had an appointment on August 25 in their Jupiter office. Met Dr. Justina Vasilianskas. Was informed that someone from the surgery team would connect with me. I questioned if they would get prior approval from health care insurance. Lead to believe this was the case. Did not hear from them again. I called on September 22, 2022 to find out what the situation was. If they had received approval from my health care provider. Was asked for $375.00 to proceed with my eye exam that would be applied against my total out of pocket cost. This $375 was nonrefundable. September 26, 2022 Went in to the office, had the eye exam and was asked to sign for the payment of $375.00, as explained to me already. Then I met with a woman, Jax, that explained the pricing to me. They do not present payment to my insurer for reimbursement. They want $11,000 to provide the surgery for cataract removal. This is clearly bait and switch. Never lead to believe that the cost would all be out of pocket. They took all my health care info and did submit to my insurer to cover the cost of my 1st visit. I do not want to pay them for their deception. I want my $375 back. read more

Mittleman Eye - Ophthalmologists Near Me - West Palm Beach, Florida

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I requested an appointment for an ophthalmologist specifically explaining that I thought that I had (and gotten over) a lower eye lid infection and just wanted someone who I thought was the appropriate eyecare professional to take a look at my lower eye lid and tell me if I'm fine or not. I have my own optometrist for 30 years, but she it farther away. When I got to my appointment, the place was quite busy. I completed the forms and potential treatment acknowledgements. I was told the visit would be an hour and a half or an hour 45 minutes. I thought, certainly not me, I just need a knowledgeable professional to look at my lower lid. Anyway, as I get taken back (30 minutes passed my appointment time) I am told that my eyes will be dilated and vision tested and I think a renal scan (but I wasn't even listening at that point). I told the staff this can't be right. I am not here for my sight or anything that has to do with my eyeball in any way. I just need someone to look at my lower eye lid. Well, this is protocol. I argued. She then took me back into a vision testing room and took my history. Again, I explained why I was there -- in detail. She said she understood and started to have me cover one eye to do a glasses vision test. I got up and said...... this is not why I am here. I'm not doing this. She went and got her manager. I told her, too, why I was there had absolutely NOTHING to do with my sight or eyeballs or retinas. I'm sorry it's protocol or the doctor can't see you. I said, well you can't help me, then. I left. When I called for the appt, when I talked to the staff more than once and when the manager came out..........they should have told me I obviously chose the wrong practice for my needs and to find someone else. read more

I walked in to get an eye checkup. I have my appointment at 9:15am. It's just required for contacts. I was told at check in that my appointment would be about an hour and a half. I was beyond confused because I have been to other doctors and I'm in and out in under 30 minutes. I ended up walking out. Going back to my other eye doctor. The guys at the front desk were nice. read more

After having a comprehensive Eye examination at Mittleman Eye in late January, I lost vision, 33-days later, after being told I had 20/30 vision. I tried explaining that I noticed vision changes, but my complaints were dismissed. I have maintained strict compliance with all my annual visits, to avoid any permanent damage , but now I am under the care of a Retinal Specialist, because of Dr Mittleman's misdiagnosis. After reading other reviews, I now realize others share the same complaints about this practice, and we have not received the care that we deserved after patronizing this practice for 5-years. I hope and pray my vision can be restored. read more

The positives- very thorough eye exam. Cordial and friendly staff. The negatives- completely misdiagnosed my eye condition and after spending over $500 out of pocket for this very thorough exam. Advised treatment: I was told to use eye drops due to dry eyes. Returned for second visit, 2 weeks later as condition worsened. This time prescribed an Rx (steroid) for same dry eye condition. Go to different Ophthalmologist for 2nd opinion as drops and steroids have not helped. Diagnosed within minutes... without the fancy equipment and extensive ($500) eye exam. Diagnosis: blocked tear duct. Now waiting on surgery date. With a proper diagnosis this could have been taken care of in April instead of it progressively getting worse. Lots of bells and whistles used, but the doc I saw needs more training, imo. read more

If you value your eyesight I encourage you to read this entire review. In my opinion, if you are a candidate for surgery, particularly cataract surgery, Mittleman Eye is the last place I would consider. I made an appointment for cataract surgery with them expecting to see Dr. Mittleman but the office assigned me to Dr. Fair. The main goal of this practice seems to be to herd as many people as possible through a factory-like procedure to maximize the amount money they can extract from each. Before you ever see a doctor you may be asked to pay up front before seeing anyone. Their stated reason for this is if they didn't collect up front their patients wouldn't pay. Based on the quality of service they provide I can understand. Their image and maintaining a heavy patient volume is so important to them that according to a prior employee they even have a staff to monitor social media and review comments like these. I suspect they probably have hundreds of fake reviews to keep a five star rating. Their billing department is incompetent and very customer unfriendly. They harassed me daily with texts and emails when I contested a small charge that they never could explain. The larger concern is that they promote expensive surgery and promote outcomes that they cannot always control or deliver. In my case I spent over $4,000 on a lens and cataract surgery and my vision is worse now than before surgery. The doctor doesn't know why, and says there is nothing he can do to correct it since his surgery was perfect. The surgical procedure itself was also a major problem. Again, I paid extra to have the surgery done in their own private suite with oral sedation. I was not properly sedated which caused the surgery to be a very traumatic, uncomfortable event. Most disturbing was that the doctor would not take any responsibility for my extreme discomfort and the failed sedation. He said I was the only person who had a problem. I had never heard of a doctor blaming a patient for the pain they felt from the doctor's surgical procedure. His lack of concern for my discomfort was clear. His main objective seemed to be to finish the surgical procedure as quickly as possible to move on to the next patient. They were lined up like parts on a factory floor. Afterwards and on several subsequent visits the doctor repeatedly stated that he did everything perfectly, performed 17 surgeries that day, and that no other patients had issues. Seventeen surgeries in one day should tell you something. When I voiced my concern about my poor vision he repeated that everything he did was perfect. It appears Dr. Fair considers his surgery perfect and a complete success even if the patient's vision is worse after surgery than before. All of the young technicians who performed the tests that I received were both professional and friendly, but they are the only ones in the entire operation that are really good at their jobs and have respect for their patients. It is a shame that the same cannot be said about the doctors and management at Mittleman. I don't doubt that some of their surgeries are perfect and have good results. Those are not the ones that should concern you. The bottom line is my eyesight is worse after surgery than before and the doctor has no explanation. He only said it's never happened before, which I seriously doubt. His final recommendation was for me to see another doctor. Since he had already been paid why should he care? After spending nearly $5,000 and having blurry vision needless to say I am not happy. This was the worst medical experience of my life. IMO nothing about Mittleman is quality medical care. read more

extraordinary ---perfection best care anywhere. extremely thorough--professional. office staff is awesome. thank you dr mittleman read more

Awful! I wish I could give ZERO STARS Husband has had surgery canceled two weeks in a row. Supposed to have been October 18 and 25 for cataracts. They were very prompt with collecting money but the first date the office called two days before the surgery. Now it's October 25 and November 8th. Drive down ether center as directed. After 2.5 hours, husband comes out with an X by the side of his head but NO SURGERY. why???? Because they don't have the lens. Who is running the operation? The village idiot? No compensation for what he's been going through which is awful since he can't see and not permitted to his contact lenses as part of the preparation. Not to mention the time I've had to take off work. I called the office and was told that the manager would call me back. Yeah. I'm sure that's going to happen. read more

I'm not sure why this practice has so many bad reviews because I've only had positive experiences here. Dr. Vasiliauskas has a great bedside manner and does not make you feel rushed. She even informed me that I can call on the weekends should an emergency ever arise. The office is also very nice and clean. My visit never takes longer than a little over an hour which I feel is fair considering the extent of an eye exam and other patients. read more

Staff great but Dr wanted to charge me for wanting a prescription for my own lenses strength after I had paid for my appointment!! I explained that it's my record & they can't withhold it but wouldn't budge. Wasn't worth the energy so just used an older script from another ophthalmologist. read more

It's a huge place, with a good variety of eyeglass frames and accessories on display. I was impressed with the Dr's professionalism and friendliness. It's a little pricy for frames, but then again I chose top of the line brands, and I haven't purchased prescription eyeglasses in about 6-7 years. read more

Had my cataracts in my left eye done yesterday. What a great job Dr Fair did. I can see. I haven't seen in over 20 years in that eye. He was so sweet and loving and caring. He really cares about his patients. His staff are wonderful too. Especially Ivan and Tony who assist Him in surgery. Everyone else are great too. read more

Ugh mixed feelings. "My eye is in worse condition than I came in for. " Let me begin: I loved that I could book my own appointment online. That was a wonderful experience.When I showed up the security guard said I was at the wrong location and asked for me to drive to Jupiter.... "I'm what?!" I thought... Thankfully I had my screen shot of where my appointment was booked. When I arrived 10 mins early, they had me sit until my appointment. Office staff was super friendly but I kind of wish they would have given me the paperwork to fill out when I got there first thing because my appointment that was supposed to start at 9am but it didn't start probably until 9:30am. I was in pain and ready to get paperwork done as fast as possible. . The office was full of people. They wouldn't take my Eye Med or my HMO Florida so they charged me $265 just to look at my eye because it was a medical condition. The original doctor I was told wouldn't see me even though I booked with him. Later thankfully he ended up popping in and he was nice but they didn't give me anything to release the pain I was experiencing. They prescribed me the medication but when I went to pick it up nobody had called it in from their office . I'm a new mom and so time was wasted by having me stop at my pharmacy. My pharmacy knew nothing about the medicines I was trying to pick up. So I had to call Mittleman Eye and they ended up calling it in. Why do I have to chase these things? I guess they don't really care. So when I tried to pick up at 11am it wasn't ready. I picked the meds up at 4pm finally after waiting all day. Oh and before I left I asked if they could give me a free compress or something since I just spent so much money for them to look at my eye and give me no relief of pain. They said I'd have to pay $20 for the thing. WTF I just spent money to have my eye helped and now they can't even help me. I left. Whatever. Anyways, took the meds. Woke up feeling WORSE!! My eye is now closed shut and disgusting. I called the office to speak to a nurse because I think I'm having some bad reaction. The operator asked me why.... I told her my condition was worse and i asked if she was a nurse and she said no. She took it personally and hung up on me. What the heck?! I'm in pain. I want to speak to a nurse. I'm not being rude by asking to speak to a nurse. Why should I explain my condition to a operator? I told her I needed to speak to a nurse. Wow. I couldn't believe she hung up on me. Anyways, I tried to call back and she put me on hold forever. What a horrible person to treat a patient that way. I'm in pain. I'm having a reaction to the meds and I was trying to find out when I could hear from a nurse but your operator has no compassion and is super reactive and took it personally when she simply doesn't have the authority to help me. She isn't a doctor or a nurse . She should have just provided me the nurse phone number or transferred me or took my number down . Terrible customer service from the operator and terrible experience. I'm in more pain than I came in. Save yourself time and go somewhere else. Doctors don't care about their patients anymore. Here take this drug ... whatever. No sympathy read more

Very Dissapointing Visit - - During eye exam the optician stated that I had cataracts and asked me if I wanted to schedule surgery ! The next stop was described as waiting to see the doctor masking a phase to sell me new glasses... Next stop the doctor examined me and said I was doing great, see you next year, all looking great! Cataracts are very small, everyone has cataracts... NO NEED FOR SURGERY I can possibly see someone be being concerned (as I was) and signing up for surgery when not needed - is this a doctors office or car dealership ? Then when I asked for my RX or the results of my eye exam I was told I had to pay $75 for it, or to come back for another exam, even though they just examined me, dilated me, and tried to sell me new glasses with the new RX which they had, are billing insurance for, but would not give it to me ... would not provide as an RX and not even just sharing the results vs the glasses I was wearing. read more

their providers may be ok but their billing practices are beyond approach they bill insurance companies that are not even the clients, & they don't take responsibilities for their errors; they just turn around & charge you again & bill another company read more

By far one of the rudest doctors? I have ever come across. Loud mouth, show off to impress his students following him. I heard fights he has had with patients. The patient saidm HE WILL SEE ME TODAY. Guess he can't pull his rudeness on men. I would run far away from him and go to Palm Beach Lakes where patients are treated with respect. read more

New patient, I was greeted by the gentleman at the front door, clear instructions given on how the process would work. Was called right away. I wanted a procedure done that was an additional 25.00 and asked if they would allow me to pay the next day. No problem was the response! I have a follow up with Dr. V this week and I am looking forward to my visit. read more