Me and my daughter scheduled an appt, Went to appt, no long wait time but found pricing online, come to find out there's a lot of hidden requirements plus you have to buy two pairs of glasses to get The price. And it's not one hour ready, so don't expect to walk out with a pair of glasses same day as advertised. We waited two weeks for them to arrive, second pair of glasses was completely unaligned so now I have to wait another two weeks for them To come back corrected. Pricing is a little high for the quality of the products. read more

I notice all the replies from Customer Service or Owner all read the same, but no action to correct ever made, just asking to call for further details. read more

I came in without an appointment on a Saturday because I felt like I may have damaged my cornea with some clear eye contact solution. I came when they opened. She got me signed in quickly and assured me that even if Saturday is their busiest day, she will try to get me in as soon as possible even without an appointment. And it was quick! The guy who did the actual eye exam was very kind and informative. The only weird thing is that they don't have a doctor there. It's done virtually over video. You will be in a room alone in the dark so if you have anxiety, maybe let them know and I'm sure they'll help. The lady that helped get me my glasses was very patient and gave me all of the best deals that I could afford. She gave me over 70% off my frames. I just think that at a time when it's rare to have great customer service I wanted to leave a review for these folks. Peace. read more

Stanton Optical - New glasses! - Eyewear & Opticians Near Me - Paso, Texas

Had an appointment at 12 been waiting for 1 hrs and a half and still waiting smfh they over book everyone i guess so if u would like to waist your time feel free to wait for hrs read more

My husband and I went for our eye exams. Our eye exam was done VIRTUAL and my husband was told they couldn't get his vision to 20/20 so the told him to go to another office. I don't believe the person on the TV screen was even a doctor. They wouldn't give me my prescription until I spoke to someone for their hard sale. If you like going to car lots for hard sells then you will love Stanton. The corporate office is 877-518-5788 and the call is out sourced and they will NOT let you speak to anyone in upper management. THIS IS NOT A PROFESSIONAL OFFICE AND I WOULD NOT RECOMMEND THEM TO EVEN MY WORST ENEMY. BEWARE, THEY ARE THERE TO GET RICH ON OUR HARD EARNED MONEY!!! read more

Went as a walk in and the lady told me it would be an hour to an hour and a half wait and we had to physically wait in the lobby and not come back. We left and made an appointment online for an hour later and went back to check in just for her to say it's still the same wait time and we had to physically stay here again. Don't waste your time here because they don't understand the meaning of an appointment time. read more

Needed an exam and glasses in a hurry and they got me in within 20 mins of calling. Everyone was very pleasant to deal with. I was in and out in 2 hours with 2 new pairs of glasses for $79. Great experience. read more

Wait times are excessive. I have gone 3 times in 1.5 months and the system is always slow or down for testing. They use virtual testing services but it is not reliable. 2 hrs for a whole turnaround service is not acceptable. By the time they tell you the service is down, you want to wait because you've already been in the office for quite some time. The third time I went in is because the RX was wrong. Despite that, you shouldn't have to wait as long for a correction. read more

It's like a chop shop. They have a bait and switch advertisement for 2 pairs with eye glass exam for $69 or $59, but it's only relevant for 6 of the 100s of frames they have. And each of the sales are intricately put together, so it'll cost well over what you anticipated. You call in and routed to customer service whose script is to get you an appointment that's pretty much it, but if you already have one then they can't offer much else. They have very long waits, plan on a 1/2 day activity, if it involves an optometrist. So why 2 stars, the optometrist is very friendly and they have a lot of staff that are running around trying to help out. read more

I had my appointment at 11:00 am and there was no waiting, the guy took me in right away. He was super nice and friendly. I don't like the out of town doctors they use on the screen, it's hard to understand them. So you pick the glasses you want and nobody ever told me about the sales they had. I had to go online and look for myself and also look at the small posters along the wall. After I picked my glasses, I waited for about 20-25 minutes for a sales associate. She was nice but didn't talk much, asked for my payment method, and then that was that. Good thing I picked the cheapest ones 2 for 79 including the eye exam. If it wasn't for the eye tech, who helped me in the beginning I would have given this place a 2 star rating. I think they all need to be trained on the custom service aspect. read more

They literally refused to give an eye exam if I didn't buy glasses. Also, no on site doctor, only refraction testing available.

Wow what a disgrace about this place yeah they talk about get two pairs for 80 dollars but yet they give you the wrong priscription from the one given to you in the first place they tell you that youre eyes are going to adjust in 2 weeks with the non prescription that they gave u and if you tell them that you cant see rite they tell u its cause u diidnt get the anti glare or what ever for like 100 dolars more there liers and , by giving people different prisceiptions and making people blinder.. read more

My daughter and I went to get our contacts exam. The whole staff was amazing. The 4 we dealt with were Fanny,Chris, and Destin who were friendly, helpful, and extremely nice. The one that helped us the most was Joanna. We came across a few issues and she did everything in her power to get us the service we deserved. After long calls with the company due to a glitch in the system she was able to help us. She was super nice and professional. Thank you for the absinthe customer service. read more

no stars . HORRIBLE EXPERIENCE beginningng from making the appointment, phone rep bad attitude. I asked if they took my insurance and they said that they did. When I got to my appointment I asked again and they said oh yes. Waited 2 1/2 hours to be seen in their office but with the ophthalmologist on a TV screen, they had no doctors in office. when asked if we can get retested with an actual human had to wait 20 minutes and waiting area was empty. turbed out they did not take my insurance and wanted to give out of pocket prices with "a discount". it would be better to go somewhere else . the only good experience was a technician in the back read more

They do not use VSP insurance. They say they do over the phone. Only give a discount. False info given over the phone. Be prepared to pay at least 75 with VSP for exam and not use 130 allowance for lenses read more

Stanton Optical - Stanton optical - Eyewear & Opticians Near Me - Paso, Texas

Alondra was awesome . She made sure that my glasses were what I wanted . Excellent customer service

Actually -0- Stars! I originally scheduled an appointment with this particular Stanton Optical store at 8889 Gateway Blvd. W in El Paso because it was close to my home and they advertised a pretty good deal of Buy 1 and Get a 2nd Pair for half off or free. Well, we all know nothing is ever free. Right? Anyway, I purchased my glasses the first week of March. Got the 2 pair for about $175.00. One pair wire frames, the other with brown plastic frames. On the 3rd week the left hinge of the brown plastic pair literally disintegrated in my fingertips. I took them back. The Store Rep. kindly switched my lenses into another set of frames- no charge, no problem. Today, April 15th, which is another 3 weeks later and the same thing happened with the 2nd pair on the left hinge. I'm not in the best of mood at this point. Nevertheless, a young lady by the name, Sonya at the front desk today was not so pleasant. I expressed to her my disappointment. The look away glance minus eye contact and smirk on her face showed me she didn't care and wasn't in the mood to hear much more from me. So, she just walked away to the racks of sample frames and eventually came back saying, "Sir, as I said, you could either get the same identical frame and just pay $5.80, or pay 20% of the cost of the lenses on new pair of frames you choose." Because of her attitude, I just asked to get a refund on the broken pair. After another disgruntled look, she went to a managed in the rear and came back with another offer. "Sir, after speaking with my manager you can choose a different pair of frames for a replacement of up to $89. if you like," she says. I stood on my first resolve and asked again for the refund which came out to be a about $66.00. The agony of having to drive back to this store for a 3rd time during the challenges with the growing pandemic is nerve racking enough. And to be treated as if I was annoying her was even more difficult to swallow. If this is the way Stanton Optical's Reps. chose to treat me, I'll do what what's best for me which is pay a higher price for better Customer Service with a professional optometrist and supplier. If my presence was too disturbing to the store representative that told me her name was Sonya at 1:55pm on April 14th. I understand. I'd rather go to America's Best or Pearl Optical. Hopefully, the word "Best" is applied to Customer Service as well. I make it a personal policy to take the time to write good and/or bad reviews when I think it is to the extreme. This was one of those events. Bill S. read more

Very helpful and straight to the point, with a great selection on frames to choose from! Def recommend

Definitely scammers. I called and asked specifically for the location at the Fountains. I asked if they accepted my insurance and he said yes and made my appointment. Get there and they don't but they have "some bogus deal". I asked specifically about my insurance. The lady says certain locations accept and some don't. That's no excuse because I asked for and was specifically booked at this location. Do not recommend!! read more

Sales associates dressed in lab coats while other workers are dressed like this. I can't see with my glasses and have to be scheduled to see an "in house" Dr. enough of all these virtual appointments. An in house Dr. should be the only type of Dr. not someone behind a computer camera dressed in pj's. I don't mean that literally but hey who knows they could be. The only reason why I came here in the first place was referral through word of the mouth of a friend. Lesson learned as I will now double check reviews and ratings before giving my time of day and money away. read more

Stanton Optical - Possible Intern? Not sure why they do not have the proper attire. - Eyewear & Opticians Near Me - Paso, Texas

I called to make an appointment and was told they would accept my moms Medicaid insurance. Drove 45 minutes and got their to be told they don't accept her insurance but they would give us a discount. I wish i would have read the other reviews first. This place is garbage! Go to Americas Best for $50 eye exams instead. I will NEVER go to Stanton optical again and will make sure everyone i know doesn't go either. Trash place. read more

Chaotic is the best way to describe this place. I can't speak to the other locations but this particular one was just a mess. I will never go back there but I was desperate and needed an exam asap. All the employees didn't look a day over 18. They were all playing on their phones, gossiping, walking around, and trying on the glasses in the store asking each other how they looked. The doctors are all virtual which I didn't mind, but it took an hour to get the prescription signed and printed because of "connection issues." The whole experience just seemed very bootleg and unprofessional. They also didn't clean the equipment after each use. I had to ask for a machine to be wiped down because someone else's face grease was on it. read more

Antonia did a Great Job. He went out of his way to help my daughter find a Pair of Glasses. Outstanding Service!

As soon as I walked in, I was greeted by Anthony. He instructed me where to look for the style of glasses I was interested in. Once I picked out several frames, Anthony continued to assist me through the remainder of the process. He and the rest of the staff were attentive to their customers and professional throughout the entire process. All my questions were answered, and I left happy as well as confident that I made the choice to come into the Stanton Optical Clinic. This is not an opinion influenced by anything other than respect for people doing their jobs and doing them well. read more

Just a heads up to anyone reading this... it's a virtual doctor. There is no doctor in the room with you. That's probably why it's so inexpensive. There is a long wait. And they definitely need to do something about the cleanliness or lack thereof.... I didn't even stay long enough to get try any glasses on. My brother and I took our prescription and left ASAP. I wish I would've read reviews before making the appointment. Just go somewhere else lol do yourself a favor. read more

You won't walk out spending under a few hundred dollars. I've been there multiple times with my kids trying to get there "but one get one free deal". That will never happen. The selection they have for them is so small. I was told the glasses would be ready for pick up that day. Nope. About 4 days later one pair was ready. About two weeks later the other pair was ready. The dr in on camera. Not in the room with you. Which I find odd when working with children. The staff is pretty unprofessional and I've over heard them talking about customers non stop the three hours I was there. read more

Ordered a 9 month supply of my contact prescription earlier this year. Yesterday I had an issue with the contact in my right eye. It was a brand new pair. It would not settle on the eye and felt dried out all day so I threw them out when I got home. When I went to get another pair this morning, I looked at the box and they had expired in 2017 and the box for the left eye had expired back in March. I will never go back to Stanton again. read more

Stanton Optical - Eyewear & Opticians Near Me - Paso, Texas

I am writing the review for my mom, Nancy is the sweetest and greatest! She was so patient with my mom and helped us choosing the best glasses! My mom was happy with the price and the glasses! Will definitely recommend people going there. The doctor wait time was long, waited for almost 3 hrs to be seen but she was very nice. The overall experience was good, just took a lot longer than anticipated. read more

The person helping was asking me if I wanted progressive glasses I asked her what that was and her explanation was like that of bifocals so I said yes. When they arrived I tried them on everything became blurry except for a little area in the middle of the glasses ( not what I wanted at all). I told her that I could not use these type she said just to use them for awhile and drive with them. How could I? I told her everything was blurry, she said "well you'll get used to them". I said no I can't so she finally said ok and she would replace them for single vision didn't even offer bifocals. I left there so dissatisfied read more

Aside from the young lady that greeted me and a new employee (older of course), the rest of the staff was very unprofessional. One young woman was dressed like she was going out. The staff is very young and uneducated in how to appear and behave professionally. They lacked discretion and behaved as though they were in college surrounded by their peers. read more

Beware of this place. You have to be at your appointment earlier than your scheduled time. For example some doctors tell you that you have a 10:45am appt and you show up at 10:45 and then fill out paperwork and your done. Not here. I had an appointment at 10:45 got there at 10:45 as I was registering some guy in a sweater walked up and told the girl who was helping me that it was 10:47 now and they could not see me. The girl who was registering me told me I'm sorry my manager said we can't see you today. She said even customers who have been 2-3 minutes late cannot be seen. I said my appt was at 10:45 I was here at 10:45 and now that we were doing paperwork or went over 10:45? I said that if you have this policy then you should state it to customers that to be here 10,20 or 30 minutes prior because their optometrist is control freak that has to have you in his exam room at the scheduled time not a minute later. Seriously I was told that even a minute late they won't see you. So if you decide to go, be super early and don't let the doctor see you 1 minute after your scheduled appt. Would not recommend this place. Also their contact lens bundling when insurance covers them is also a scam as they want to make more money. And I was also told if I wanted to get new lenses in my existing Ray-bans that they would be $69 for the pair, then the girl came back and said oh by the way since your bringing in your own frames it will be $20 additional and then the $69 and that's if our technicians inspect and approve your glasses if not you have to buy ours. I said they are ray-bans common known brand less than a year old with minimal use.....I just got up and walked out. Horrible service and they all seem very sneaky there. Bad vibe. Just got this auto generated generic message from Stanton Optical. Sure wish they could have been sorry and strived for the best yesterday! Sorry but your fake insensitive auto generated message is it going to make you look good here. Off to other sites as a buyer beware. read more

Both pairs of glasses I got that supposedly had the anti scratch coating both had scratches within a week. I've never had my lenses scratch this easily, very poor quality or they didn't actually give me lenses with anti scratch coating. read more

I have waited one month for my glasses to be repaired and they are still NOT ready. Anytime I call Tyler office they give me the run around!!! Never use them again read more

You walk in and it is chaos in the building. There so called "specialists" try to talk and act interested in who you are, but you do not feel truly welcome. They are just salesman with lab-coats who want you to upgrade to every possible perk. I paid almost $400 for lenses and frames and within one week one of my frames cracked. Cheap frames! I do not recommend this place for anyone, but only if your looking to get swindled. read more

Stanton Optical - Cheap! - Eyewear & Opticians Near Me - Paso, Texas

Do NOT trust the quality of glasses from here. I glasses I test fitted and ordered are different then what I received. the frames are made with much lighter material and no where near the quality I expected from such a high purchase price. I will NEVER purchase from here again. read more

There's always an issue every time it's time for annual check up with their system never working and having to reschedule every time for the 3rd time. When glasses are ready for pickup, they give you the frame you didn't pick. Everything is a mess and front desk can be rude. read more

This place has insanely great prices! Best place to get glasses by far in El Paso. I unfortunately wasn't able to take advantage of their free eye exam promotion when I went (which I think is all-year-round). But it is a great price in that it is free with purchase of glasses. I did not have any insurance so I'm not sure how that is for people with insurance but it is the cheapest for people without insurance. My one qualm with the place is that after ordering your glasses, when you come in to try them on they give a bit of an attitude when you're very specific with the shape and feel of the glasses. If it is too tight on my face I will request it to be molded to a different form again. The people that occupy the storefront are quite disgusting and their children run rampant everywhere. I dislike having to position myself away from the large smelly people and their clamorous children. This is more a symptom of the population of the city than a problem with this establishment. I just hope they clean the glasses well after so many kids touch them with their bacteria adorned hooves they call meat cleavers, I mean.... hands. Ah, they broke the glasses I ordered when they were adjusting them. I had to choose a different pair because of that. 3 stars for that, tsk tsk. read more

I honestly don't know why I keep going back to this place because the glasses are always messed up, or they don't last very long because they're cheap.. this time around I spent $600 on glasses and I can't even wear them because I can't see. I made an appointment last week, and when I called to confirm, they couldn't even find me in the system so I had to reschedule for this week at 11:30 they were in the computer and change my appointment to 11:45 which is fine, then they called me and told me that they were having computer problems to call them back to reschedule for later in the day, yet I can never get a hold of them and get sent to the main call center and trying to explain to them is very hard because they don't really speak English very well. So meanwhile, I don't know if I should cancel my appointment or go and I can't reschedule for later in the day because I have other things I need to do if that's why I scheduled it early. They really need to answer their phone because a customer service is not that great. read more

I want to update my review and give praise where needed. I received constant correspondence from a Stanton employee apologizing for the service. I decided to go back in and see if my second experience would be better. I walked in and was greeted instantly, the manager was absolutely amazing to me!! She was generous, patient and flexible. It's unfortunate that one employee can make or break a company's reputation. I'm happy to say that on my second visit it made up for everything *thumbs up* read more

Made an appointment @ 11:30am on a Saturday . Didn't make a difference . Still waited an hour to receive an eye exam. Sales associate was very pushy when I told them I wanted to stay in the range of the promo (buy 1 get 1 free + free eye exam for $79 ) by trying to upscale me and add all the extras to the glasses. Then I was told pick up would be same day @ 6:30pm ... so 5 hours later. I drove 25 minutes back to the store at 6:30pm to pick up glasses and was told glasses wouldn't be ready until Wednesday that week and that my other pair wouldn't be ready for 2 weeks!!! I said why didn't you guys call me to let me know this I just drove all the way down here. I would have taken my prescription somewhere else. They stated that it was my fault I should have waited for a text to let me know it was ready. I told them that I was never told to wait for a text I was told to come back @6:30 and then pointed at the gentlemen who told me . And they basically just said it wasn't their problem. read more