Amazing, knowledgeable, competent service! My new eye doctor. My daughters and I went in for exams…read moreand we were seen quickly, yet not rushed.

Dr. Khong is an absolute sweetheart! That had to be the single fastest and most understanding eye…read moreexam of my life. They got my insurance information over the phone, so everything happened as quick as lightning. They do no sell frames here! You get sent over to EyeMasters next door to pick out your frames. This actually makes the entire process much faster. I had 2 new pairs of glasses 1 hour and 45 minutes after stepping into Master Eye Associates. I just had to pick them up before the mall closed. :)

This is in hope that you, the customer, will gather some usefulness in reading about the issues…read morethat I had during my multiple visits. And to you, the clinic, my hope is that you amass any sort of usefulness out of understanding, from a patient's perspective, the issues that you create for your patients by the way your office is being run. First things first: money. They charge you for an eye glass exam, even if you only need a contact lens prescription. That will run you 150.00 even with insurance, which I had. They WILL NOT give you a prescription after your exam. I remember the first time there, I nearly had an argument with the front desk girl because she flat out refused, multiple times, to give me a copy of my prescription. I told her I wasn't going to leave without one, because I certainly just paid dearly for it. She made me wait until another patient was seen fully (I was on my lunch break) until she talked to the doctor about giving me a prescription. They will make you return, time and time again, because they will grossly get your prescription wrong, repeatedly. Which is what I did. But I wasn't given a prescription after every exam, again. And that was the start of my problems with this office. Finally, I just had to flat out tell them my last contact order prescription and asked them to simply match it (SHM) because I couldn't keep taking time off work to drive there for another exam only to get the temporary contacts that I couldn't see out of and no prescription - they have zero regard for your time. Finally, I called to ask for my prescription to be emailed to me, like every optometrist I've ever been to in my life! Easy request, right? Not with these guys! They somehow managed to make even that difficult! They state that it's a Hipaa violation, which is code for "We don't want to go through the trouble of getting a secure email account, or have you give email consent, so we will just site "Hipaa violation" to make you go through more headache." But they will fax it to you, because, you know, let me dust off the old fax machine AND find a flipping landline. It's NOT a Hipaa violation, because they could have easily gotten consent with a simple paragraph and signature during your exam. They simply choose not to. What they choose to do instead is put that burden on you, the patient - They make it your problem. There's a difference: someone may possess the ABILITY to do something, which they do....but they lack the WILLINGNESS to do it. (By the way: What doctor's office doesn't have a secure email account or set up a patient portal?!? Wow, that's not a hard thing to expect from a doctor's office. What do they use? Gmail?!? FFS) Just like every other part of their process, it's just difficult (and expensive) when it shouldn't be. What it IS though is an FTC violation that states that after EVERY EXAM a patient MUST BE PROVIDED with a PRESCRIPTION....wait for it....EVEN WHEN THEY DIDN'T ASK FOR ONE! Major fail across the board. During my last conversation with the doctor, I expressed hope that they do better in the future...and I truly hope they do.

I highly recommend this office if you're looking for a new doctor, or just want something new. The…read moreoffice was staff was very professional, welcoming and warm. Dr. Ukegbu did a great job as I needed some additional care for my stye, while getting an eye exam for both contact and glasses. She's the best.

If I could give it no stars I would! I scheduled my appointment with Vision Eye Professionals…read morebecause they are with Warby Parker. My insurance is completely covered through UnitedHealthCare including my contact fitting. Even though I have the paperwork as proof that these services are covered they continually dismissed the notion of coverage. I called a representative and then they called multiple times themselves and received the same answer. Each person verified that my insurance covered the selection of contacts including all fees. No matter what I said or the representatives with UnitedHealthCare they would not accept it. They had me wait and I'm livid at this point. I've never had any trouble with any eye exams or vision insurance before. This experience is completely unacceptable! I can only hope my Warby Parker experience is better!

I cannot say enough wonderful things about Dr. Nguyen and her incredible assistant, Niko. The level…read moreof care, professionalism, kindness, and personal attention I received from them was truly exceptional. I have been receiving eye care for more than 50 years, and I can confidently say that my experience with Dr. Nguyen and Niko has been unmatched. From the moment I arrived, they made me feel genuinely cared for, never rushed, and completely comfortable. Dr. Nguyen took the time to listen, thoroughly explain everything, and make sure all of my questions were answered. Her knowledge, compassion, and attention to detail are extraordinary. Niko is equally wonderful. Her kindness, patience, professionalism, and upbeat personality made every interaction a pleasure. Together, they make an outstanding team and provide the kind of personal care that is becoming increasingly rare. After 50 years of seeing eye-care professionals, I can honestly say that Dr. Nguyen and Niko have set a new standard for what exceptional patient care should look like. I am incredibly grateful to have found them and would recommend them without hesitation. Five stars simply aren't enough!

Dr. Nguyen is wonderful, kind and makes you feel completely at ease. I cannot recommend her enough…read more The staff are amazing as well. 5 Stars, Always.

My go to place for eye glasses. They have a nice variety of eye glasses and their impeccable…read morecustomer service makes the entire experience extremely satisfying. Extremely friendly staff and they always deliver on time. Their prices are extremely competitive too and the best part is that they dont sacrifice on the quality of the lens. I recommend this place !

Unfortunately, we did not have a good experience. We purchased prescription glasses here and had…read moreour measurements taken at the store, but the glasses were not made correctly. We came back and were measured two more times, but the glasses still were not right. In the end, we had to return them. We only received a refund for the frames, which meant we lost about $300. We also spent almost a month going back and forth to the store, and ultimately ended up without glasses. I want to mention that the staff was always kind and treated us well, but unfortunately, the overall experience resulted in a significant loss of both time and money.

Saw Dr. Ullman for my eye exam. Staff made the process very easy, and Dr. Ullman walked me through…read moremy results. He recommended a different brand of contacts than what I normally got and explained how it would help with my complaint of dry eyes. I appreciate it when a doc takes the time to educate. You can tell he cares about his profession. My wife saw him and recommended him to me. Easy decision. Glad I made it. Keep rocking it Dr. Ullman!

I have been seeing Dr Ullman for years, since he was on Yale St. at Yale Eye Center…read more He has lot of experience and lot of common sense when it comes to treatment. He has very nice bed-manners too. He is in a new office now, Eye to Eye on 432 W 19th St. and works only on Wednesday. Three days ago, I realized that I had a stye and it was painful. He was fully booked for the coming Wednesday. However, when his assistant told him that I had a painful stye, he made time to see me at noon! He is an awesome person. So he gave me a good treatment and taught me how to prevent it from happening again. I love that he shares his knowledge and explains things well. I highly recommend Dr. Ullman.

Professional service and a great selection of eyewear. The doctor took the time to explain…read moreeverything clearly.theonly downside is that the hours are quite limited, so it's hard to get an appointment

Had an 8 AM appointment and arrived on time. Office was closed and lights were off. Assistant…read morearrived at 8:10 and let me in. Filled out forms and waited until 8:45. Was told optometrist was on a conference call. Had to leave to get to work on time, never saw the optometrist. No need to reschedule.

Had a way overdue eye exam for a change in my prescription and picked this doctor based on the…read moreexcellent reviews when I researched him in multiple places. Saw that he had a practice in the Heights, as well, and the reviews were just as awesome there as from the Montrose clinic, where I went. Both the doctor and his entire staff were amazing--knowledgeable, helpful, courteous, and understanding. I didn't end up purchasing my frames here, since I needed multiple pairs and was looking for cheaper options, and the clinic understood and never put any pressure or attitude toward my decision. I can easily see why this clinic gets such great ratings. When I picked up my glasses from Costco, I saw that the prescription was spot on. Thanks, Dr. Patel!