I want to preface with saying the staff were amazing. I can definitely attest to the caring nature of ms./mrs Brooke, and how serious that Mr. Colton took my concerns. Mr. Colton had to go in the back to make sure that everything was good, and honestly ms./mrs. Brooke was more help than the person that I saw. The staff was amazing! That being said the reason I am giving this review 4 stars is i'm calling the professionalism of Dr./Mr Kardos questionable. I don't actually know what he is since several people called him different titles. But he did not listen to my concerns and just dismissed them immediately. I told him that i have trouble with some desktops but my desktop and laptop at home I am fine with. His response " just take off your glasses and look closer at you're desktop." when my complaint was about other desktops other than my own. He also, told me about the blue lens to help (which will hopefully help) but wrote on the prescription that he recommended to me 6 different types that wasn't even discussed. Probably to make the front sales rep a little bit more money. In my opinion, I think this Mr/Dr is having trouble seeing patients as patients and sees them more as a number or as just money. I would highly recommend coming here for front office services and also if it's a regular appointment, but I wouldn't recommend coming here if you have potential legitimate concerns or you would like to be heard about potential issues. They appear to also have a call center coming in from a place that isn't local, but this didn't impact the rating of this particular store. read more

Super unprofessional, waste of time. Don't bother making a confirmed appointment on the company website they will just call and say it's "double booked" and try to force you into a earlier time. This business has no concept of actual customer service, just look at the reviews! read more

I had an appointment today, that they had text me for the past three days in a row sometimes twice a day to remind me. Well I get there for my appointment time. It took me an hour to drive there. When I get there they tell me that they are overbooked and I will have to reschedule. Why could they not text me that tidbit of information , instead of me wasting an hours drive both ways. They did mention that I could wait but there were 6 people ahead of me waiting already. if they cannot see all these people why schedule appointments for them. read more

i had an awesome experience here at the harbison location. the doctor listened to my problems and came up with a solution!!! i even got a rx for my eye droos. i will certainly use this office again. the ataff was very helpful and attentive. just from start to finish they were fantastic!!? my husband made this appointment for me after i was cancelled at another place due to covid 19. thanks for the service!!! i will be a repeat customer. read more

Stanton Optical - Mary - Eyewear & Opticians Near Me - Columbia, South Carolina

HORRIBLE CUSTOMER SERVICE. If I could give them 0 Stars I would. My appointment for 5:10PM was cancelled 20 MINUTES before my appointment (4:50PM). Then they went on to blame the "overbooking" and saying they overbooked because they didn't expect everyone to show up for their SCHEDULED APPOINTMENTS. How is this my, as your customer, fault that you overbooked? The lady who called me offered to reschedule my appointment and could guarantee that it wouldn't be rescheduled...by having me book an early morning or lunch time appointment. If either of those were options for me, I would have picked one of them to begin with. I work during the week and picked my 5:10PM appointment for a reason. FAIR WARNING: DON'T SCHEDULE AN AFTERNOON OR EARLY EVENING APPOINTMENT IF YOU WANT TO BE SEEN. APPARENTLY YOU'RE JUST WASTING YOUR DAMN TIME. read more

Stanton Optical - Proof of appointment - Eyewear & Opticians Near Me - Columbia, South Carolina

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Rip off!! I made an appointment but still had to wait an hour and a half to see the optometrist. No way you can get two pairs of glasses with lenses for $59. I made my purchased on May 18th and I'm still waiting as of June 22, 2020. No one answers at the store and online the only information you get day after day is it is on the way read more

Absolute worst retail experience I have ever had and I am 55 yrs old. My advice... Avoid them like the plaque. They have no clue of what customer service is. It's all about the numbers for them. Go to Sansbury instead and be treated with respect. read more

Awful i scheduled my appointment a week before well once i was there to check in they told me they had to cancel my appointment like wtf why didnt they call me before i drove 30 minutes... when i told i didnt want to reschedule she got an attitude like come on i should be the one getting upset read more

Most of the staff was friendly but knew the bare minimum for their job. The optometrist, Dr Hoyt was rude and hurried through my exam. Also they are NOT in the EyeMed network even though they said they were in the phone when I made an appointment. My family and friends will continue to go to another more knowledgeable and reliable eye care center. read more

I scheduled appointments online and made appointments through their phone customer service line. I had the first phone appointment cancelled and rescheduled by them. The first one online for myself and one for my daughter was not honored when we showed up. We were told that all the appointments for that day were booked and needed to make appointments online at least 3-4 days ahead. The second phone customer service appointment was made, confirmed, but when I showed up was not honored because they over booked. Than received email wanting to know why I missed appointments. So will not be going make or making more appointments. read more

Under staff for the holidays expect to wait an hour or son to see one of the staff. I was there yesterday and a lady screaming at the staff due to lack knowledge and experience with customer service!!! Staffs have two speed slow and very slow. If you want to waste your time this is the place for you read more

great service! and a very wonderful team! they got me a walk in appointment ASAP, and I was able to pickup up my glasses in less then 2 days! highly recommend read more

HORRIBLE HORRIBLE place!! They had me waiting for almost a hour after I had made a appointment two days pri! When I I finally got up to ask for help because nobody seemed to want to help me or ask if I've been helped. The lady at the front desk asked me for my insurance card couldn't remember the number of the card. So I proceeded to tell her I have the number of my insurance so that she can call and find out and she refused or bothered to call said it was my responsibility. The 30 years I've been with insurance never had I have to call my own insurance! The lady at the front seat had this "I don't care face and did not want to continue helping me! I felt so out casted and rejected by these people! I guess you get what you pay for with low class rude people who work at this establishment. ( CHEAP EYE GLASSES CHEAP STAFF!) read more

It has been almost 10 weeks since I first went in to get my new glasses. I got my eyes examined and proceeded to pick out my frames. The selection was great ( much better than next door) and I was happy with my selection and looked forward to receiving my glasses. Then almost 3 weeks later I had to drop by (no phone call) to see if they had my glasses. They did have my sunglasses but right away I said there was a problem , everything was fuzzy. They said that's normal for a new prescription and out the door I went. Well it didn't get better and a week later (now 4 weeks since I first went in) they had my regular glasses - no difference than my sunglasses. Well, we kept fooling with bending the frames over the next several weeks until I finally said enough, you need to recheck my prescription. Doctor Zeplin checked my eyes and said that my prescription was no where near what it should be. Hurray - finally someone found the problem. Now I'm waiting for my new glasses with my new prescription. Hopefully they will get it right this time. After waiting almost another 2 weeks I did receive my glasses and they were perfect. read more

If I could give 0 stars I would. Frames available online but store says they don't have them and can't order them. I was told that what his online doesn't match to store. What?? That is crazy. I asked to speak to a manger and the gentleman said he was the manager. When I asked for his name he rudely responded that it was Adam. When I asked for last name so I could reference to corporate he refused and said he wasn't giving personal information. Wow, you have all of mine but you refuse to give me your name. Then when I questioned him being the manager, as I knew it was a female when I purchased the glasses, he then said he was the assistant manager. He was rude and for an assistant manager had no customer service skills. He should be fired, demoted or at a minimum trained on how to talk to people. He was unable to even explain why I could not order the replacement frames. It appears they want me to spend another 300-400 to buy my daughter another pair of glasses vs just replacing the frame. read more

I should have known when, while testing my new glasses, I still couldn't see the signs across the parking lot. Within the first month my frames stated to fall off my face when I bent over or looked down. Will never be back. Their follow up doesn't exist. read more

Don't waste your time coming here. I spent almost two hours just to get an eye exam and just ended up leaving. I was the only one in the store for about 15 minutes at one point and no one said anything to me about how long it was gonna take or anything. It should not take that long and if that's the case they should at least let us know that it'll take over 2 hours. Thank you for wasting my time and gas. read more

SO...I ordered two pairs of glasses after getting my eye exam. One pair fits perfectly..the other pair looks like a child should be wearing them. When I went into the location they told me "looks good and seems to fit great"....anyone with any intelligence can tell they do not fit properly. I still have one frame left to choose, but not sure if I want to even set foot in there ever again. Plenty of choices for optics in Columbia.....I wish I had visited a couple more. Not a good experience. read more

If I could give ZERO STARS I would. They were totally unwilling to give us a trial pair of contacts for my daughter when she ran out to get her by until we could bring her in for an exam. I even called the corporate complaint line and the representative said that oh we have made exceptions like this before. Let me call the store and see what I can get done. When he came back to the line he informed me of the same thing that the store did. When I expressed my frustration turle representative hung up on me. Needless to say they have lost my family's business. read more

If I could give zero stars I would. I scheduled an appointment for myself and my son. The night before I got a call saying they were overbooked and needed to cancel our appointments. The day of my appointment I got a text message saying see you soon for your scheduled appointment. I called and told them about the call I previously received and they assured me our appointments were good. I drove all the way to the store to be rudely told that our appointments were canceled and we would not be seen. I have never seen such an unprofessional business. read more

Great customer service face to face..... However I've been trying to get in touch with someone to see if my frame has come in and I've been on hold now for 10 mins 5 seconds and still holding. The music's nice but Id rather be speaking to a representative instead. read more

Last time I ever come to this place!!!!!!!! I've been getting the worst headaches because my eyes are so bad and the doctor said I need glasses a soon as possible I waited 10 days and I got an automated message this morning tell me my glasses are ready for pick up. So I drive all the way here the bitch behind the counter says they can mail it to me but I can't physically take them with me today because on Sundays they don't have a pharmacist there that's not my problem how can you mail me but I can't take them standing in the damn store. And they say free Eys exam sorry I had to pay for mine nobody said anything about being free. I'll come get my glasses and I will never come back I'll go to Costco or Sam's Club or anywhere else other than here read more

I will never get my glasses from this company again. First visit I was late and explained that the traffic was really bad I couldn't help it they asked to reschedule and I did. Second visit I got my eye tested and selected my glasses with no difficulty. Came back to pick up my glasses a few weeks later. I realized shortly after I was having difficulty wearing my glasses (both pairs), I could wear my glasses for long without getting blurry vision. Took the glasses back and had my eyes retested only discover the prescription was wrong. Returned the glasses and they only took 1 pair. After 2 weeks waiting on my glasses I arrive at the office only to hear it has not been delivered. (Yes I checked online before driving another 20 mins across town) I am highly annoyed and need my glasses desperately. I was also told that even if the glasses was there the optometrist was not there so I wouldn't get the glasses. SLACKNESS !!!!!! And yess I have two more trips to make for my glasses. read more

I liked doctor but in regards to my order for my glasses that was done on 5/28 and is now 6/18 and no way to contact local store as no body will pick up and customer service rep with no information other then an order was placed , someone should be able to explain this read more

My husband and I were here looking for glasses. We already had our prescriptions. We walked around for 20 minutes looking at glasses and trying some on ourselves. The girl working there was quick to help others who came in after us but she never approached us. After waiting so long for help, we finally gave up and walked out. She was polite and told us to have a good night. They lost two possible sales that night. We won't go back. read more

I went to SO because I saw they had a special. Well $600 later my prescription isn't right and I can't get anyone to call me back. I don't recommend this optical store. You would be better with a regular doctor. pumfom-fiptez-5qufZi read more

My daughter was given an eye exam by the doctor at the Columbia, SC location. After taking weeks and weeks trying to locate and receive her glasses we finally received them. My daughter said that the glasses gave her a horrible headache, that she couldn't see out of them but we thought she wasn't use to wearing glasses and would need time to adjust to them. Finally went back after they continued to give her headaches. Turns out the doctor no longer works there and from my understanding from the staff this was an issue and why the doctor was no longer working there. HOW HORRIBLE! So you're telling me my daughter was wearing glasses for weeks with the wrong prescription??? What damage was done to her eyes during this time? I made a follow up appointment on the customer service line because I could never get anyone to answer at the store location. When I arrived for my appointment I was told that I was 10 minutes late and would have to reschedule. I was 10 minutes early not late! The corporate phone number gave the store the wrong time. My daughter was given another eye exam that proved the first doctor had given her the wrong prescription. At this point we still haven't received her glasses or a refund. read more

Won't be coming back. Wasn't welcomed when I walked in and the salespeople reek like cigarette smoke.

The staff was amazing dealing insurance issues. Dr Zeplin was very professional and I was very happy with my exam and his attention making sure we got my prescription correct. The General Manager helped me in the glasses store and made sure to get me the best deal possible. He was very pleasant and helpful. I will definitely come back! read more

My fiancé and I spent over 1000 for our glasses here , this place is all about making money and severely up charged . We received our glasses a month after we were supposed to, they are very unorganized.... the only good thing is they have weekend hours. read more

My spouse went here on APRIL 12th, dire need of new glasses , went here thinking he would get them in reasonable time, he spent like 400 something dollar's, they keep moving the date back for pickup, seriously 3 weeks , now being told 1st week of May, like May 6th, etc, , Now they say Monday MAY 10th, they will finally be here, I DO NOT RECOMMEND GOING HERE EVER, this company will be reported to the BBB, this is Unacceptable !!!!, . What ever happened to over night rush, I think we will be seeking other help and action taken against this place !!!!, This place is awful, they just need to give a full refund for the glasses that is taking an entire MONTH , go somewhere more reputable and can get your prescription glasses to you on time and in a day or two, this is Ridiculous !!!!, They need to be reported to Consumer Affairs , by all customer's going thru this same thing !, totally unacceptable !!! read more

I agree the service is good but this store is a total ripoff. They advertise buy one pair and get one for $69 with free eye exam. Well it cost me 4 times as much when I finall received the bill. I explained to the guy that I wanted basic lenses with my glasses. I was given a price a little over $200. Plus the $20 for each pair. That made it around $240. Should have taken off the $45 for the eye exam which would have been a little over $200. Did not happen. I realized when I checked my online banking the charged me for the exam. Well over $300. You go on thinking you'll be getting ehat was advertized and end up getting screwed. It just plain false advertisement. Something the Better Business Bureau should be taking a look at. Which I will inform them how they do business. You need to ge elsewhere for service. read more

I had an appointment with them a few weeks ago. The staff was really great and helpful. If I could, I would give all of them 5 stars. Unfortunately, the older male doctor that works there was not only extremely inappropriate (saying that people aren't very smart, he's trained in Mortal Combat, calling me babe) but he was also very slow AND got my prescription wrong. Luckily another part time female doctor showed up and rechecked my eyes right there and they remade my glasses. I was there from 10am to 2pm.... read more

Bad experience with the Dr. He claimed he had back surgery and he couldn't concentrate on my exam and kept falling asleep. I had to cough and clear my throat to wake him up, then he wouldn't remember where he was at. He needed to be cleared from the drugs he was on before coming back to work to deal with peoples eyes and health!! Then the staff forgets everything they are told about a change in prescription or contact brands, and you have to wait for them to catch up and talk it out between everybody, HELLO just update the computer so everyone knows the changes!! I wont ever go back. read more

Stay as far away as you can. Non professional and very very cheaply made products. Took 3 sets of lenses before I could see and they lasted 7 months. Took them back and they said they were scratched up. I paid extra for no scratch lense coating They said it is covered under warranty but cost me $92 dollars. Al I can say is Run read more

Since August 13, 2019 I've been waiting for my glasses. Took 2 weeks for them to come in and when they did I could not see out of the prescription so they were sent out for a second time. I called the N.E. Columbia store, representative who answered the phone said "I'll call you right back, I'm with a customer" she never called back. Spoke with "several" managers who said they would follow up on my file, NOT ONE OF THEM HAS CALLED ME BACK. I recommend doing some where else, the customer service is very very unprofessional. read more

Took my mother whom is Spanish speaking so I really appreciated the fact that they have a Spanish speaking representative. Very friendly staff! read more

This was the worst customer service experience I have ever had with ANY business! I was lured in by the expectation of their 'wonderful' deals. I went for a contact & glasses exam. The wait was quite a while and the doctor visit was even worse. He talked for a very long time about his personal life before he even did the eye exam. The exam was extremely short, followed by more talking in length about "the good old days" (I did not initiate nor encourage the conversation.) I spent over an hour in the exam room and another hour waiting for someone to assist me to talk about possibly getting glasses. I waited and watched as the employees chatted. When I would ask the desk lady when could I order my contacts, she would keep telling me that someone would be with me. I finally spoke with an employee who called me by the wrong name and acted like she was clueless to their current deals and what was going on. I began to become hesistant as to whether I should order contacts so I decided to just order the free trial pair that they promised so that I could see if the prescription was the correct one for me to see properly (the whole time I was speaking with this lady a man who I assume was a manager was interviewing a girl and they were gossiping about her previous manager in detail SUPER UNPROFFESIONAL) I was promised no more than five days for the contacts to arrive. It's been over a week & every time I call them I get told sarcastically to "bear with them" Bottom line is this store is extremely unprofessional. Not one single employee was of help to me. And they are very rude. I would never recommend this place to anyone. read more

I had my original appointment about a year ago. Bought 3 pairs of glasses at the sum of over $500.00. I had the anti-glare and scratch resistant coatings added to the lenses. At the time of purchase, I was told it there were any problems, my glasses were under warranty for 1 year. After less than 6 months of ware, the ant-glare and scratch resistant coating began to shrink away from the edges of the lenses. When I went back to the store to show them the problem...after all, they were under warranty, right? THINK AGAIN! Even under warranty, Stanton expects you to pay, even under warranty. My repair cost was going to be almost $300.00...What a warranty. Stay away from this Company, they are sham. read more

Walked in, made an appointment for the next day and got in immediately. Not only did I see the doctor and have prescription in 15 minutes, the optical staff are highly attentive and willing to help. One woman walked with me over 45 minutes to help me choose glasses. Would highly recommend. read more