Update: they give me a refund to my HSA for my exam and retina scan. Although they did ask me to…read moretake down my review. I'm not taking it down entirely because they couldn't explain why their prescription was so different from Lenscrafters. At first, they tried to say LensCrafters doesn't have real eye doctors but I showed him that an OD checked my vision. So, while I'm happy I got a refund, I'm not happy with having no good explanation for the difference.

Worst service ever. After 15 years as a loyal customer they changed management and clearly failed…read more I scheduled an appointment less than 3 weeks ago. Show up today and told that my appointment had been automatically cancelled. No effort made to see me. I won't go back. I won't refer anyone there. SO sad to see a good business go downhill so quickly.

I wear glasses for the last 9 years but I had not checked my prescription for the last 3 years. I…read morevisited Dr. Ingram (for first time) mid May 2026. Dr. Ingram was very quick in his evaluation of my eye prescription. He asked approximately 2-3 questions only for each eye. I mentioned at that time that with the prescription that he came up with, I could not read with my left eye beyond the biggest possible size letters, while with my right eye I could see easily the tiniest setting! But Dr. Ingram only said that this happened because of the different axis without rechecking if the prescription that he came up with was correct. Anyways I used the prescription of Dr. Ingram and bought glasses accordingly. One month later I decided that I will get a second eye prescription to see if it agrees with the eye prescription that I got from Dr. Ingram. Surprise! The prescription is different! Unfortunately, I already wasted the money to buy glasses according to the prescription of Dr. Ingram.

Ingram is by far the best eye doctor and staff I've ever had the pleasure of being a patient for. I…read morenever feel rushed nor feel like a nuisance, just like a customer that you want to bring the best service to. Their frames are also reasonably priced. Dr Ingram himself is also very genial yet very professional. I've been coming here for three straight years now and I'm so glad that they're here.

Dr Zuba was easy to talk too and explained everything in simple terms. They have the new machine…read morewhere it takes a picture of your eye instead of dilation and that awful puff of air. Insurance had a $39 co-pay but I'm happy to do that vs the air puff and pupil dilation . The staff was very friendly and not pushy with buying frames.

I booked this visit after being told my exam would be covered by insurance. At check-in, the office…read morestaff confirmed that the exam was in fact free. After the exam, I was charged an additional $40 for "new imaging" instead of dilation. The doctor mentioned this technology but did not disclose that it would cost extra. That is not acceptable. Patients should be clearly informed of any additional charges before services are performed. When I raised the issue, staff did not provide a clear explanation or attempt to address the concern. This was not transparent and did not meet basic expectations for patient communication. I would not recommend this office based on this experience.

absolutely the best ‼ i've been going to dr.loftis for years…read moreto keep my eyes healthy and their selections for glasses are amazing-- carolyn mitchell@ thehouseofmitchell@me.com

I was absolutely shocked to read some of the other reviews. I have been seeing Dr. Loftis for…read moreyears, and while prices are a little higher than other places, I am happy to pay for a stress free experience. I am not going to invalidate anyone that felt uncomfortable, but Dr. Loftis has also paid me compliments during my exam. Never did it make me feel uncomfortable. I have never found it inappropriate nor was it done in a "creepy" way. He is a lot more personable that most providers, but he also always remembers me and even my husband and children by name. Their office is very nice and the staff is amazing. I would recommend this office to anyone looking for quality services.

Was having a serious vision problem and they told me to see my regular ophthalmologist where I was…read morean established patient, even after I told them they would not see me before my scheduled appointment which was 3 months out. Unbelievable that you can't see specialists when you really need them.

Terrible scheduling policies. Rude front desk service. Just don't take new patients if you can't…read morereally fit them in or prioritize them.

doctors are good at what they do and everyone was nice but it wasn't worth the 1 hour wait. 2nd…read moreappointment in a year, and both times had to wait over 1 hour. If you don't mind waiting that long its not bad but I personally have never waited that long to see a doctor before.

retina specialist is very good, but the practice is sending out bills over six months old.read more

I was having some vision changes that needed attention. My regular eye Dr wasn't available, so I…read morehad to use another provider. All providers aren't the same. Service was professional and welcoming. Unfortunately I had to go back twice, then I gave up. My prescription was not correct with two different Drs. I do appreciate them being kind and redoing my test, but I was literally stressed out from this. I ended up wearing my old glasses until I found someone to fix the issue. I will stay with my old Dr in the future.

Knowledgeable, attentive staff I have purchased several frames from here and I always enjoy the…read morepersonalized, one-on-one experience I've received each time Everyone there is friendly and super helpful

If you want some place that cares about the patients then this is not the place for you. They say a…read more30 minute wait and I waited almost 2 hours. My daughter had to say something and then they took me back and someone took my blood sugar because I hadn't ate since 4:30 the day before and didn't have any kind of water to drink since 10:30 the night before. My blood sugar was 352 or 353 . The girl who took it said "yeah..it's a little high" Meanwhile they carted in Outback lunch for employees because it was 'Welcome the new Technicians Week'. May I suggest if you are going to 'Welcome' new technicians that you do it after business hours......not on my time or my dime. Shame on Dr. Clary for not stepping up in defense of his diabetic patients or any patients whether to see a doctor or to have scheduled surgery.

This eye center is fantastic. You will not have to wait long to see the doctor. Everyone from the…read morefront desk to the doctor were so nice. They made me feel so relaxed. If you are looking for an eye doctor I'd recommend this eye center. They will take good care of you