Great service. Fixed a problem with my broken frames and even fixed another pair that I did not…read moreget there for free.

Awesome family oriented eye center. I drive from Columbia to here because they are so good!…read more They even remember what pair of glasses I had from 5 years ago and helped me based on what I had then to pick out a pair today. Very lucky to have people like this in my hometown.

I have been wearing contacts and glasses since I was a teenager. That being said, yearly eye exams…read morehave always been something that I have had to do. This was my first visit to America's Best - the name definitely doesn't match the experience. This is like the bus depot of eye exam places. Nothing about this place is nice. My day started by checking in with the front desk for my appointment, and this very disorganized lady acted like I was speaking Swahili. I had to repeat my appointment time 3 times, and follow her to two different computers. I then sat on a nasty metal bench in a bus depot style waiting area, then got put through a few automated tests in a bare room with someone that didn't seem very competent. I then went back out to the bus depot waiting area, and the doctor called me into a room. He didn't even dilate my eyes - despite me being prepared and accustomed to that procedure. This was a big red flag to me. Back to the bus depot waiting area, I then got called to the optical store area for a pretty heavy sales pitch from the eyeglass salesman. It was very clear he had a quota to hit, and saw me as his next target. I ultimately ended up buying glasses from him, but it was probably the heaviest sales pitch I've ever received for something so necessary. The funny thing about all of this is that I never saw anyone wash their hands, or introduce themselves. This place makes money by moving as many people as possible through the system. Overall, I will not be back to America's Best in the future. There are much better and nicer offices in Columbia.

If you want a cheap and quick eye exam, I recommend this store. If you want to be treated like a…read morehuman being, do not go to this store. Staff was unfriendly and Dr. Broussard was probably the most gruff medical professional I have ever met in my life. When I scheduled my appointment, I made it clear I wanted both a glasses and contact exam. I got into her office for the exam and told her this. She was apparently unaware, and bluntly told me that it was going to be an additional $50 for the contact exam, which is silly because anyone with a good job has eye insurance. Staff could not recommend specific contact lenses to me, and eventually became frustrated when I was asking questions about specific lenses. I will not go back-- giving Palmetto Eye Care a try for my next exam. Your eyes are your window to the world. Visit a practice that can give you personalized advice.

Dr Zuba was easy to talk too and explained everything in simple terms. They have the new machine…read morewhere it takes a picture of your eye instead of dilation and that awful puff of air. Insurance had a $39 co-pay but I'm happy to do that vs the air puff and pupil dilation . The staff was very friendly and not pushy with buying frames.

I booked this visit after being told my exam would be covered by insurance. At check-in, the office…read morestaff confirmed that the exam was in fact free. After the exam, I was charged an additional $40 for "new imaging" instead of dilation. The doctor mentioned this technology but did not disclose that it would cost extra. That is not acceptable. Patients should be clearly informed of any additional charges before services are performed. When I raised the issue, staff did not provide a clear explanation or attempt to address the concern. This was not transparent and did not meet basic expectations for patient communication. I would not recommend this office based on this experience.

Tyler was great. Customer service A+. They have a great selection of glasses. Very knowledgeable…read morestaff

We have been going here for three years and have been very happy with everything. My husband…read moredoesn't have eye insurance and they work with him on costs. They take my vision coverage with no issues. Brittany is fabulous to work with. My suggestion - go when they aren't busy and develop a rapport with them.

retina specialist is very good, but the practice is sending out bills over six months old.read more

doctors are good at what they do and everyone was nice but it wasn't worth the 1 hour wait. 2nd…read moreappointment in a year, and both times had to wait over 1 hour. If you don't mind waiting that long its not bad but I personally have never waited that long to see a doctor before.

My experience was amazing. The customer service was great from the moment I walked in I was greeted…read moreright away. She helped me pick out my new frames immediately, and they had such a big selection to choose from, so it was easy to find something I liked. The whole process only took about 10 minutes. On top of that, it only took them 20 minutes to put my prescription in the glasses, which was super fast. Everything was also really affordable, but you honestly couldn't tell by the quality.

I'm usually scared of places that promise same day service because I automatically assume I'm…read moresacrificing value, but this place really proved me wrong! Everyone is so kind and helpful, the eye doctor next door is excellent too. I was able to find two pairs I loved within minutes from their huge selection of frames. I got two pairs for under $200, and they were made in less than an hour. I can't wait to come back!

Aug 26, 2024 This has literally been going on over a year,…read moreand nothing is resolved. Now Im getting collection letters. I actually went into office and spoke to REBECCA the office manager and she stated it would be taken care of. I called 3 times and she will not come to phone nor return phone calls. I will be seeking legal advice. Beware of the incompetent dishonest staff members. If you say your gonna take care of it, then do just that, follow up with the customer. My insurance is aware and advised me to not use them. They sent a claim 3 times the wrong way, nothing else needs to be said. I will no longer be using their services. Personally you can be a excellent DR. but you are running a business, be professional from the front end to the back. Health Care saga continues

Dr. Bailey continues to be a great Dr. The eyeglass area continues to provide poor after-exam…read moreexperience. Add additional eyeglass markups without clearly explaining them. On top of huge game/lens markup, pass the 3% CC charge on. Then ruin glasses lens on a screw replacement, but whine about not signing a waiver instead of taking responsibility for their error. Little effort to try and make it right.

Tell me how 2 of my kids can have eye exams and glasses covered by insurance, but Eye Associates of…read moreColumbia tells me my third kid isn't covered for the exam. The day of my 3 kids all having appointments, they took our insurance and only charged me my portion. MONTHS later, I get a letter that says 1 of my 3 kids wasn't covered for JUST the exam, and now I have to pay the difference. Yet, her glasses were covered by insurance??? I promise you, all of my paperwork showed she was fully covered and no, she did not have a previous eye exam done that year. And while I am debating this with the company, they tack on a late fee. I sent multiple emails, saying who i talked to with insurance that confirmed she was covered at the time of the exam. I even gave Eye Associates the direct number for that specific insurance rep. Didn't matter. Now I'm stuck paying the stupid fee so it doesnt hit my credit.

Excellent experience. The doctor I had actually knew my rare condition. Got an appointment quickly.read more