This review is solely based on the fact that Stanton website stated that the chula vista location has a lab and glasses are ready in 15 minutes. I called after learning my son lost his glasses, thinking insurance wouldn't pay for a replacement since they are brand new...that I would pay out of pocket. First question was about scheduling an appointment... after I said no, I just had a question and wanted to confirm they could have glasses ready today if I came I, the gentleman laughed and said the exam takes 15 minutes and the glasses wont be ready until 2 weeks or so?! Reallllly!?! I said the website states you have a lab?! Now I see why they have horrible reviews. read more

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Lidia and Zara were great! With covid going in, the exam was pretty cool. The doc was running things remotely and talking live via web cam. Wow! I happily suggest coming here! I was a walk-in in the AM where other places were 3 weeks or longer wait. read more

I came in yesterday to get my glasses fixed. The optometrist told me that my glasses can only be fixed by welding, since it was not the screw that came out but the frame broke. I asked if they had frames to replace, she looked over every pair of glasses in stock for me with patience and kindness. After discovering my lenses didn't fit any of the frames. She set an appointment for me to get fitted for contacts the next day. She was kind and patient with me. Service was extremely good. read more

Stanton Optical - Optometrists Near Me - Chula Vista, California

Great place to come and get your eye exams! Not crowded, friendly environment and you can come in with an appointment and they take care of you fast! I dealt with Daniel who helped us during the pick up of the contact lenses great guy very helpful and friendly! Thank you! read more

Stanton Optical - Outside store - Optometrists Near Me - Chula Vista, California

All employees were very nice,friendly, and helpful. My brother left the DMV with a failed vision test and needed an emergency pair of driving glasses so that he could go back to the DMV next day to get his license. This place gave us same day appointment, same day exam, same day glasses plus unbeatable price. We're very very happy. Oh and Special Thanks to the Doctor helping filling up DMV form too . We will be back! read more

I called Stanton Optical before going to the store with my son, Justin. Justin wanted Oakley frames so I called and asked if they had Oakley frames and if they took insurance. They told me they had all types of designer frames and they took insurance. They also said if Justin had his eyes examined for contacts, there would be no additional charge for the eye exam for glasses. We went to Stanton Optical. No Oakley frames. We asked for they to charge the insurance but the guy said he couldn't because Justin had no insurance card. It told him I told them that on the phone and had been told they could pull up his insurance if he had his ID. The gentleman never located the insurance and I said "never mind, I will just pay." He then began to charge me for the contact exam and eye exam. I became angry and said I was told there would not be tow charges for the vision tests. This place is a scam. I will NEVER return. I was given an email and they said they would "make it good". I sent an email to the email address given. They never contacted me. read more

This is my first set on glasses and from the moment I walked in the people were very pleasant and helpful. I met with Dr. Susan , she was great and supper helpful. Very ,nice, . Everything went very smooth, she really took the time to explain the whole process, after the eye exam I was met by Daniel the optician. The experience at the end made everything super easy with the selection of my new glasses, took the time to really explain everything in detail. He was very knowledgeable and eager to help .These is the type of person you really want in your business. I will definitely recommend Daniel and Stanton Optical to all my friends and family. read more

this place was horrible. i was told a completely different price on phone from when i got there. 200 hundred plus different. and when i couldn't wear the contactscthey recommended i was told i had to pay for another exam, they wouldn't change the brand of the contact lenses. my prescription was only a couple months and it last for a year. not to mention the worker there was very unkind and rude. they have false advertising on the window too which i pointed out and that is when the worker pushed my prescription at me and "said just leave"!! read more

Super fast the staff was very nice and helpful a great selection to choose from. I love the hours I was able to be seen after 5pm when i get off work thank you so much. read more

I called to see if both my kids glasses were ready. I was told they were. My daughter's contacts needed to be re-evaluate for the prescription. So they asked me to bring her. I live about 30 minutes away. Had my kids transfer their online school to the phone to be able to come. We get here and it is closed. Call the number again, and apparently, the answering service just found out that this location won't open until next week. For some unknown reason ‍. I am not happy. They made waist gas, time = money. And all the hassle with my kids. read more

Stanton Optical - Their closed sign. Really?! - Optometrists Near Me - Chula Vista, California

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Absolutely wonderful staff . They really do go over and Beyond helping you with your needs . Do you need your glasses fixed quick in a crunch ? They are the ones to call .. they have helped me numerous times in the situation absolutely love them read more

Was having trouble keeping my glasses clean, went in to get advice on what to do. Diana and Sinai was very helpful, gave me a sample of lens cleaner to use and says that should solve my problem seeing that I was only using warm water before. Thanks for the great advice. read more

Michelle helped me with my glasses today and she was absolutely the best. So attentive and helpful. She was very patient with my picky self; I'm sure Nobody really likes having to get glasses but she made my experience very nice and easy, she even helped me choose. The doctor was also very nice while she explained everything to me from my eye affections to how comfortable my eyesight was with different prescriptions. There's a great variety of frames and different packages. I would highly recommend this location and their staff. read more

Stanton Optical - My far sighted and reading glasses that I ended up getting. - Optometrists Near Me - Chula Vista, California

A thoroughly delightful first time visit to Stanton. Diana was friendly, cordial, helpful, cost conscious, all the things I value in customer service. One of the best experiences I have had this year. No question. read more

Literally worst customer service ever. I already knew that, but people like me who are always busy, out time is precious. Today I had an appointment and after waiting for almost 20 minutes I decided to leave. When they saw me coming in I never got approached. I had to ask one of the workers and she told me to sit in the back. The lady in the back didn't approach me either. Today they lost a customer! I bet Walmart has way better service than here. Plus my moms glasses that she got from here broke like a month after she got them and the contacts I got to "see better" actually make me see blurry. Please don't waste your time coming here. read more

Very happy with the customer service given, and a special recognition to Sinai, the licensed optician that assisted me during my visit. Thank you for being very cordial and professional. Definitely recommend it. read more

I loved the friendly staff. Diana was so helpful and was able to help find a solution to some frames that I broke. Thank you Diana, for the welcoming service! read more

This place is very disorganized and makes way too many mistakes, one after another (manager Priscilla) included! Carolyn is the exception, she is great! She also has exceptional customer service skills! If she was the manager maybe things would be better :) I give two stars, one for Carolyn and another because I like my frames (which Carolyn helped me choose). read more

I don't have vision insurance, and I needed new glasses. It was my first time at Stanton Optical and my overall experience was awesome: Great customer service, affordable plans and quality products! read more

Carolyn is amazing. She had the patience and the professionalism to walk me through the whole process. Good experience. Recommend. Great staff. read more

I came here so they could fix my glasses I had bought at this location. They were loose so it was easy for me to come in & have a PROFESSIONAL adjust them for me. Point being is that if you want this jerk to break your glasses come here, they do it for free. He came out saying my glasses were like that already. I know what I have and knowing my glasses were $120+ I take care of them. So he tells me and said they were already broken but he offered me another set for $50. I could of done it myself and fix them, but I thought people and this center had knowledge on how to do things. I will never come back or even recommend it to anyone. read more

I called to make appointments with Stanton Optical for 3 people. The call didn't go to the location, but to what I think is an appointment line. They had appointments the following day back to back. I asked the gentleman about our insurance coverage, he said we take all kinds of insurance, so just bring your cards with you and we will process it there. We show up for our appointments, a little wait, fill out the computer forms and were taken to get our machine eye test done. 2 of us were completed, 1 sent to do the exam and 1 with nothing done yet, when we found out they doesn't take March Vision/Molina/United Heathcare, but they can give us a discount (Our insurance gives us exams and lenses for free) so, I paid $65 for the exam, lenses and frames (you can choose frames under $99, which they do have a good selection of) only because they had done most of the process and my daughter needs glasses ASAP. VERY DISAPPOINTING that insurance is not checked before and you feel trapped a little. 2 of us didn't end up getting fully examed and now have to find some where else to go. We went through the selection of glasses, waited another half hour for the 1 lady setting up the glasses to be purchased, she was going to do them in an hour but had a room full of people waiting on her, she looked overwhelmed a little and we told her we could pick them up the next day to ease her stress. Pros- availability of appointments, nice staff, selection of glasses is good, technology makes it easier on the patient, easy to find Cons- insurance isn't checked before appointment, you feel obligated to pay their discount because of your needs and they had gone through the process already, when busy 1 person doing the fitting and check out process is not good on the employee or customers, They do have a deal for 2 pairs of glasses and exam for $59, but not sure how limited you are on that deal. read more

Am I literally the only person that remembers that up until 2021 they did same day pickup for glasses? I came in to an appointment and I grabbed two pairs, no crazy upgrades just the anti glare. Mind you I wanted blue light blocking too but I needed them asap. So I go pay about $570 all in all for both pairs. I sign off on my CareCredit and she gives me my receipt. Once it is ALL finalized she says I should be getting it in over two weeks. This is so ridiculous for these bottom of the barrel brands. May as well walk yourself off to eyeglass world if they're gonna take that long, better service, takes insurance and it has actual brand names read more

Great people who help us . I like this place . My son love it. The girls are super nice.

The ladies were very friendly, they accommodated me for 2 same day appointments for my girls. They were so kind and were very patient with all my girls questions and patient with me. We will all be going back to them. Thank you ladies read more

Brought my son for his first time eye exam. Great selection of frames very good costumer service . Great experience and great prices we will return . read more

Made appointment same day and came in with no problems ! Loved the service !! Got contacts finally ! Been coming here for years read more

Stanton Optical - Very clean and sanitary ! Lots of Options - Optometrists Near Me - Chula Vista, California

Made my appointment online and was able to get in right away, staff were very helpful and courteous. Large selection of frames and optional upgrades for my prescription. Very satisfying experience. read more

Came in today to get my daughter new glasses they were very helpful and explained everything very well. We did not have an appointment but one was available later in the day so they had us pick out her frames measured them for her had all that ready ahead of time I was able to pay and have everything ready to go. We came back later in the day they did the eye exam and told us to come back in 1 hour and we would have both pairs of her new glasses which was great last time we got her glasses we had to wait a week. We were able to get a good deal and everything done in one day and we didn't even need to have insurance it was very affordable and she got the frames she wanted not what she had to settle for. My wife and I are due for our eye exams and we will come here when we do ours as well. read more

Ordered my glasses 06/15/2020 they quoted me the glasses would be done in 2 weeks. It is 07/09/2020 going on 4 weeks and still haven't received my glasses. They are unable to track your glasses and they tell you is "we will call you when they arrive". This company is false advertisement and don't have a clue what they are doing. I definitely won't be returning. Save your time and money and go to LensCrafters. read more

Stanton Optical - Optometrists Near Me - Chula Vista, California

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Horrible customer service. No one greets you when you come in, or tells you that if you have an appointment to go to the back to sign in. I had an appointment at 2:45. When I was finally told where to go, no one was there to give me the tablet to sign in until almost 20 minutes later. At 3:50, I had still not been seen. So I left. No one cared. Also there is still a pandemic happening. Businesses had to open to jump start the economy, not because COVID 19 magically disappeared. It's filthy here and I've watched patients come in and out, not once was anything wiped down after they came out the exam room. One of the patient I watched come out had really watery eyes and nose and had taken his mask off and rubbing his runny ass face all over with his hands. Yuck! No hand sanitizer for customers use either, at least non visible or readily available. I looked around while I waited. Total gross! Gross as in disgusting, and gross as in negligent to customers coming in! Please don't even try to remedy this comment with an automated bs response Stanton Optical. Just stop, and fix your company policies. In these days and times, it's important. No one wants to get sick or find out that they've traced back their illness at one of your locations. Just saying... read more

Considering the virus challenge one has with retail my wife and I have been very careful who we do business with. From the moment we walked through their doors for our appointments we were met with great service. The employees taking turns letting us know we were not forgotten and how long more until we were helped. We were then serviced by Destiny who was a total professional and knew her process and products. Because of her knowledge we got what we needed and saved money with her guidance with what would suit us best. I totally recommend Destiny and Stanton on Broadway to help you with what you need!! read more

Still waiting on my refund. Told 4 to 6 or maybe 6 to 8 weeks. For my refund. I'm so disgusted and angry. My initial appt. Was 8/10/21 after two exams they couldn't help me. Asked me to come back for 3rd appt I requested a refund. I paid cash.....Why do I have to wait so long you took my my money that initial appt. My refund should also have been immediate. Try calling their customer service call no one even answers. Don't pay upfront is all I can say. Better yet don't give them your money at all. I'm thinking I should just pop up everyday till I see them collect enough of your money to demand my cash refund. Worst company ever. read more

Diana was very friendly and helpful! Staff was chill and they were prompt in handling appointments. Glasses selection was a little low but prices were fair and I was able to find some nice ones with a good promo! Thank for your help! :) read more

They have no doctors during the appointment to determine your prescription, it is like a zoom call with one. I unfortunately was diagnosed with the incorrect lenses, the "doctors" were very robotic during the entire process and went very quickly. Their customer service was good at the store so therefore I give them 2 stars but I am incredibly heart broken that I have to wait another two weeks for hopefully a clearer lenses. DO NOT GET AN EXAM HERE ONLY BUY FRAMES. read more

Amazing!!! Lidia is amazing lady and help me a lot to find the best option to me and my husband! I'll very recommend get ur glasses on this store location! Cheap prices and Terrific customer service! read more

I was able to get an appointment on the same day. Office was clean and staff was friendly. The eye exam was done remotely and with all the COVID precautions. They were short staff and we waited longer than expected. Overall happy with my experience. Thank you Lydia for your professionalism. read more

Stanton Optical - Waiting area - Optometrists Near Me - Chula Vista, California

took my mom here to get her eye exam done and when we got the email that her glasses were ready, It turns out that the prescription was wrong and they had to reschedule her. We came early to the appointment and they were running REALLY late, So we return the glasses asked for a refund and the store stated we had to wait for corporate to issue a check. Here we are almost 2 weeks and still no refund, I do not recommend this place because they over book and it is a long waiting time. It will take 3 to 4 visits for you to get the glasses corrected. read more

Worst experience one can imagine. Started the process in May 14 and it's August 15 and I still don't have my original order. I been in the store a total of 7 times trying to get my order and answers all I get is mistakes and it's a waste of time. I should of gotten my refund since the first time my order was made wrong. Defenetly not comming back. read more

I took my son to Stanton based on the ads. We walked in and the employee told us to sit in the back of the store to be seen by the dr. Several people arriving after us were being seen and I asked why. Dr. said that we did not log in. We had done everything the employee told us to. After an hour of waiting, the dr. saw my son and wrote a prescription. We then had to wait almost 45 minutes for an employee to help us get the glasses ordered. There are no real "$59 for 2 pairs". Several hundred dollars later, she says that his glasses will be ready in 2 weeks. I called every day, not ready and nobody calls me back. I go to the store tonight. My son goes in and they tell him they will not check on his glasses because they are closed. After he tells me that, I go into the store. Jazzmin tells me that they are closed and she WON'T check on his glasses. I tell her that the sign on the door says they are open, the door is unlocked, the lights are on and there are 6 others in the store. After her attitude, which lasted nearly 15 minutes, she turned her phone into my face and tells me that it is now 7:01 pm and they are closed, and I should get out, and "have a nice day." I told her that I would tell her corporate office that this was happening and she said, "I don't care. I am a manager here. Have a great day." If the employees need to close the office a 1/2 hour early, I don't care. but they should have locked the door and turned off the lights and kicked the other customer they were waiting on out of the store first. Stanton should remember that they are might want repeat customers. This is not how to get them! I am going to be at Stanton when they open tomorrow morning. If his glasses are not ready, I am going to cancel the order. I don't care for "managers' who do not know the first thing about customer service and can't be bother with basic civility. Shame on STANTON!!!! Update: Arrived at Staton @ 8:45 this morning to be first customer in line for 9:00 am opening. Guess what? Employee did not open until 9:15 am. I guess their hours listed on the door are just suggestions. My son has his glasses, he is late for school, I am late for work - but Jazzmin got to go home early last night. read more