Biggest joke I've dealt with in a long time. I will be going to another company after what I just dealt with. Contacted your company via text to get a quote. Decided to do it. Scheduled on friday for 10 am on a Sunday, odd but it is COVID 19 so ok. Saturday I get a text. Can we reschedule, its easter? We'll still come if you want. Sunday morning at 6:30 am I get a text to reschedule cuz it snowed. Your people knew all of these things on friday when I scheduled. Never again. Worst business practice I've ever seen. I'm an essential during this time. Don't have time to reschedule or empty all the furniture from my house twice. Now I'm screwed. Thanks for nothing stanley steemer. read more

I am disappointed to be writing this review as the actual service rendered was good; however, the customer service and unethical practices superseded my overall experience. I had Stanley Steemer out to clean our carpets on 5/26/21 in Parker, CO. I had had them out once prior to this and thought the service was good so I expected a similar experience, which unfortunately was not the case. I was told by the technician that I was going to be charged to clean my entire living room plus an additional $1/sq ft to clean my living room rug. I could understand the additional charge for the rug cleaning if the rug was being removed and the underneath carpet was being cleaned in addition to the rug; however, that was not the case, the rug is taped down and had been cleaned previously as a part of the overall living room carpet. The living room rug takes up 80-85% of the living room yet I was still charged to clean the entire living room (about$55) plus the rug (an additional ($35). In the cleaning prior (with Stanley Steemer), I was not double charged. When I brought this up to the technician she informed me that that was company policy. I have used Coit previous to switching over to Stanley Steemer and they have never charged additional to clean the living room rug as it is technically a part of the living room since it is not being cleaned separately; if this is truly Stanley Steemer's policy, I find it highly unethical and unreasonable to charge for an entire room and then charge for rug that takes up most of that room. In addition, when I called the very next day to dispute this with the company manager, I was told I would receive a call back in 24-48 hours. It has now been 2 weeks and I have yet to hear back. read more

Management of Stanley Steamers reached out to me. They offered to redo the job, genuinely listened to my complaint concerning their technician and is sending us a $50.00 gift certificate. This is all I could of asked for. You am very pleased with their professionalism. We will be using them again. read more

Moving is never an easy endeavor and top on my list before I move in is to get the house spic & span and feeling cozy. This is the first time I used Stanley Steemer and what I liked is that it was so easy to make an appt. online - They had lots of availability so I didn't have to wait for a week to get a crew over to my new place. The staff were very quick, very professional and respectful of my space. I thought the price ($169 for 3 rooms and a full staircase) was reasonable and the carpets turned out great. They were in & out in no time, which made me happy. The one thing that surprised me, though, was when I called to get a sense of where the crew was (I had a 2pm - 6:00 pm window & needed to get to an appt. in the early evening), the dispatch center wasn't really helpful. It was as if they didn't have contact with the crew so they couldn't tell me their time frame. It all turned out fine in the end, but for future reference, just make sure you are "good to go" with the appointment window you select. I'll definitely call them back next time I need carpets cleaned. read more

Excellent service. They were in and out in about an hour and a half and the carpet looks amazing. They even cleaned a spot off the seat in my car that the detailer couldn't get out. Very professional and pleasant experience. And $100 less than coit's estimate for the same job. read more

Just had Stanley Steemer stop by to clean our air ducts - we have a 2 story house, 1 furnace, over 18 vents, 2 dogs and 2 cats. ;) We doubt the previous owners of our house ever had them cleaned, so we thought, hey it's been 8 yrs, better do it before the house burns down! For 1 furnace they charge $450, plus extra for the Dryer vent. David and Daniel were very professional, friendly, thorough and didn't mind us looking over their shoulder asking questions. They were really good about moving our furniture to get to the vents and put everything back how they found it. David literally would open up our vent to show my Husband how disgusting they were, then show his awesome handy work after. lol :) A few complaints - 1.) Would've liked them to clean up a bit more after themselves in the laundry room. There was more dust than there should've been and lint left on the floor that I had to sweep up. 2.) They didn't cover their work areas while cleaning the ducts, so the dirt shot all over the walls. We had to wipe down the walls days after they left. The over all job was so good, that we'll be scheduling a carpet cleaning in the next few weeks! :) read more

Overall cleaning was fine. Come back for 2 areas. She insisted the "areas weren't there before". She wanted to stand & argue with me, tell me I was wrong & then charge. I really don't think I would have my carpets clean to mess them up 2 days later & let it settle, wait their 4 hour window on a Saturday to have them clean a spot FOR ME. Very poor customer service on comebacks. They don't stand behind their work. read more

Carpet cleaning was good, but staff charged cash and then pocketed the money. One of the people who came was acting really strange and kept telling us that we owed them more money. They also left the screws out (I think they accidentally took them with them) of the vent cleaning and dust all over the floor. read more

Had Stanley Steemer come this morning after being stood up by another company. And I am not glad I got stood up, this worked out so much better. They were amazingly quick which normally I would think they didn't take their time or do a thorough job but that was not the case. I watched as my carpets went from dingy and gross to a fresh, clean look. My carpets are a little old and worn but Stanley Steemer cant do anything about that. I think some people expect SS to magically give them brand new carpets. Aside from how pleased I was with how the carpets turned out, I was also extremely pleased with how knowledgeable and polite the crew was. It was 2 men and when I opened the door they shook my hand and introduced themselves first. I really appreciate that. They werent just rushing to get in and get to work, they introduced themselves asked what our concerns were looked at the rooms with us and then once we all understood what to expect they got started. As he was cleaning he asked me to come in to check out the carpets, explained how and where the carpets were worn and had me touch them in one spot and another spot to show me the difference in my own carpet. Overall, I would absolutely call them again to clean anything. Polite, quick and thorough more can you ask for. read more

We called Stanley Steamer on May 7th 2014 to get an a estimate to have the carpet in one room and a set of stairs cleaned and was told that they were having a special and because the job was small the price would be $99.00. The carpet is premium quality nylon Stainmaster carpet made by Dixie Mills it is less than two years old and it is in a room that doesn't get much use. The reason that we were getting the carpet cleaned was to keep the stainmaster warranty intact. When the crew from Stanley Steamer arrived at our home on May 8th 2014 they started trying to sell us additional services that we do not need or request while they were unloading their truck. We were told that the two-year-old carpet was starting to show wear because it needed to be cleaned every four months and needed to have a carpet protection that they sold for an additional $267.00. I contacted Dixie Mills at 1-866-873-2875 and they stated that the carpet did not need to be cleaned every four months and it was protected by the stainmaster warranty and any other treatment was not needed and could possibly void the stainmaster warranty. The work that was performed by Stanley Steamed was not the quality that they advertise. There are areas that look like they were missed and after the carpet dried we could see that they only cleaned the center of the stairs. The one thing that the crew was good at was making sure that they left plenty of brochures for other services that would make Stanley Steemer a lot more money. We have brochures from Stanley Steemer in case we need Hardwood Cleaning services, Tile and Grout Cleaning services, Air Duct Cleaning Services, and Water Restoration Services. We all make mistakes this is one of mine. read more

Just had my carpet cleaned - they did a great job. Again. I have been using Stanley Steemer since 2004 - they are consistently doing a great job. And prices are reasonable too. I will use Stanley Steemer again next year. read more

As a former employee: staff is fake, service cost is overpriced, and egocentric assholes!

Appointment was sometime between 10AM and 2PM, they decided to show (no joke) at 1:59PM. They must have been having a bad day because they were full of complaints and I've had much better cleaning services. Typically they try and remove some of the stains and divots where furniture sits but not this team. I think it was their goal to get in and leave as quickly as possible. Since the job required the use of a portable unit an extra surcharge of $50 was added which is fine but they left a mess in the bathroom where they dumped the dirty water. I could have saved myself several hundred by renting a rug doctor from the local supermarket. I just can't recommend Stanley Steamer. read more

What I like about Stanley Steemer is that there are enough of them around to make it easy to get an appointment fairly quickly. They are professional, knowledgeable and thorough. One thing I'm not wild about is that of the two technicians who come out, one of them always tries to "sell up"--if you get your carpet cleaned, they try to sell you a deodorizing service. If you deodorize, they want you to use a protectant, and so on. Haven't experienced this with other carpet cleaning businesses, but they do take no for an answer so it won't keep me from calling them again. read more

Great job! The service team of Dominic and Eliezer showed up right on schedule and started to work cleaning the carpet. After taking a few minutes to explain what I could expect Dominic asked if I had any concerns or problem areas that would need to be addressed . I feel they went the extra mile to make sure all the issues I pointed out were cleaned to my satisfaction . Stanley Steemer always does great work but this service team gets 5 stars when it comes to customer service . Highly recommend requesting these two technicians . read more

Stanley Steemer did a good job. They arrived when they said they would. Mike was knowledgeable and helpful. The carpet looks much better now. I will use them again. read more

Excellent work, quick appointment, they called when they were on their way, set up quickly and put in some great elbow grease. No complaints. read more

Just used Stanley Steemer for the first time; they did a great job. They use alkaline and protein cleaning agents that really get the gray out of a white carpet. They were less expensive than ChemDry, though the ChemDry work looked a bit better perhaps. But for a basic carpet clean, it'd be hard to beat Stanley. read more

Have 3 large dogs and a 1200 sq.ft house with commercial grade light carpets. Have had a contract for 3 years now so I get cleanings every 3-4 months. Have only had 1 bad crew and called SS & emailed and had the owner calling the next day, bending over backwards to make it right. Get a bit tired of SS trying to sell other services but they are never pushy about it. I like that I can request previous crews and I know I have a pretty hefty previous comment file with SS so they are very consciencious about who they send to my house, carpets come out looking great, not too damp, they move the furniture & put it back for me. Just renewed the contract for another year, so I am happy with SS. read more

I am super pleased with my carpet cleaning today from Stanley Steemer. I had a lot of dog stains and some really nasty heavy traffic area spots. My carpet looks so much better. There were 2 men and both were extremely polite. They were also very fast and let me know a lot of additional information. I would absolutely use this Stanley Steemer division again (Store #29 - Englewood). read more

I have been using Stanley Steemer for 12 years. I always sign up for the service where they clean my carpets 3 times a year and it gives me essentially 1 free cleaning a year and 20% off any other services at any time. Fabulous cost savings. For instance, air duct cleaning is normally $450 and I was charged $360. The techs have always shown up on time, I get a call when they are on their way. They have always been courteous and have done an excellent job each time. Regarding the "upsell" several people have complained about... These techs work on commission only. The only way they can make a living wage is to sell additional services. I never buy extra services from the call center when I call because I want the techs to get extra money. I wish every company was required to disclose how they pay their employees, because I would love to boycott companies that pay multi-million dollar salaries to the executives and don't pay their employees a living wage. One thing good about Stanley Steemer is, while in my mind, they don't pay a living wage, they frequently promote their best employees in to management where hopefully they do make a living wage or at least more money. I think they also provide some assistance for college, too. It's amazing the number of services they can provide. I paid $24 dollars for them to clean my garage floor. They moved everything off of the floor (there was a lot of stuff) and put it all back after they cleaned. Use them and support their techs! They are great guys. read more

I've had Stanley Steemer cleaning our home since we purchased it last year. They always do an outstanding job. The two gentleman that cleaned our home yesterday were superb. They were very professional and even worked around a couple of Directv guys that were there installing an additional receiver. I will continue to use you guys, thanks so much! read more

They did a great job and the carpets look great. Very professional. Thank you!

I used this company and I am beyond disappointed. My house turned out horrible. I used them so I could show my house the following day because I am selling it. The smell left after they cleaned my carpet and deodorized was so horrible I couldn't stand to be in it. I was told to give it 10 days. What's the point of deodorizer. The carpet looked no different then if I had done it myself. This cost over 400 dollars. When talking to management about this I was told there was nothing he could do really and sometimes stains just don't come out. I asked to speak to someone above home and he said there was no one. I knew better and asked to talk to his district manager. He offered to come look at house. I agreed and he came, took pictures and said he would call the following day. He never called. This was then only escalated to corporate office. I received a call today from corporate office and I was offered only half my money back. I again asked to talk to the district manager and stated to the man I am not half happy I am furious. He said all corporate agrees to is half and I will try to have the district manager call. They still refuse to resolve the horrible job they did on my home. I will never use this company, never refer this company and will tell others to stay away from this company. Not only did they do terrible but the lack of customer service they provide for such a large company is disturbing. read more

Of the two person crew that came to clean my carpets, one spent virtually the entire time trying to upsell other products and the person who actually handled the cleaning machine did as little as possible although we had removed virtually all the furniture from the rooms to be cleaned. He got angry when I asked him to go back and do the edges because "their machines aren't made to go all the way to the edge." What????? Try another company! read more

You schedule online for a $100 5 room cleaning and then it is $300 when they come and tell you it was just sn estimate online. I call that bate and switch. Bad business in my opinion. read more

I had Stanley Steamer come out to clean my two year old carpet. I pointed out the dirty areas before the gentleman started, although I thought he'd be able to see them. I was surprised by how quickly he finished, until I found out from him that I was the fifth house he'd cleaned that day...at 1:30pm. Obviously, he was just interested in quantity not quality, and wanted to get in as many homes as possible to make as much money as he could. I waited a day for the carpet to dry, and to my surprise (maybe not a surprise), the dirty areas didn't look any better. I called Stanley back and explained the situation, so they sent another tech out to re-clean the dirty areas (two landing areas on my stairs). At first the areas looked better, but after they dried, I noticed the spray bottle cleaner they used, discolored (kind of bleached) the carpet, so now I have white-ish spots/streaks on the carpet. I will never use Stanley Steamer again, never! And, if I could have given them a rating of NEGATIVE five stars, I definitely would have! read more

Stanley Steemer always does such a good job for a very reasonable price. Their website is easy to use and they can even take same day appointments. The two gentlemen that came to my house were very friendly and professional, and I won't hesitate to use them again! read more

Couldn't be happier! The guys came out the same morning that I called, they made my old carpet look brand new. The best part was they were very efficient it only took an hour and they didnt leave a mess just fresh carpet! I will be a returning customer. Thank you! read more

They came on time. That's the only good thing I can say. My beige carpet is now grey especially on the walkway areas and around where the bed was(!!) They said it was due to wear. My condo was occupied by our 88 year old mother who hardly went out and changed to house shoes if she did. After complaining, they offered me a 10% discount---but not to include the $50.00 charge to take their portable unit up the elevator! (That charge in itself is rediculous.) After my husband called they sent the same service man, after requesting ANYONE else, who "cleaned" the carpet again, to no avail. Total waste of money. And they left the carpet so soaking wet, the tennant had to delay moving in. Use anyone BUT Stanley Steamer!! read more

The carpet service was good however the hard sell of an annual cleaning service was irritating and NOT a cost saving contrary to what the lead technician insisted. It seemed he assumed that because I was not using a calculator I was unable determine the cost per area. This annual service is 3 visits per year 2 areas cleaned per visit for a total of 6 areas. The price for this annual service is $267.00 for a cost of $44.50 per area. I paid $134.00 for cleaning 4 areas for a cost of $33.50 per area. Yes I did get my cleaning done during a sale however several highly advertised sales have historically been available each year. read more

Stanley Steemer did a great job cleaning my carpets - which is what I was paying for. However, I didn't appreciate all the pressure from trying to sell me more services. And more frustrating was when they left, I noticed that everywhere they didn't clean, they left a mess !! My entire wood flooring was covered in leaves, water puddles from melted snow on their boots and dirty muddy footprints. It was so rude, I spent the next 30min mopping! Unless they can become more considerate, I would only recommend summer appointments. read more

I have used Stanley Steemer 4 times this year. The first 3 were outstanding. Last week was not up to the usual. The drivers showed up 1 1/2 hours late, they got lost. I had been called and told they were on their way. Because they were late I felt they hurried and did not pay attention to detail. Part of the living room was skipped. I really feel they were flustered from being lost and eager to get done so they could get back on their schedule. I didn't feel in this instance I was served well. The two workers were polite but not detailed. read more

The team of Jason Andrews and Alan Jorgenson showed up on time and did a complete walk-through before starting. Regretfully, they did not have any traffic lane spray and said the company was out of it. This is an important part of carpet cleaning and I was disappointed with this information. However, they did a great job and had me inspect each room when it was completed. I had to ask them to move one end table as their wand would not fit in the area and it needed cleaning. The drying time was a bit longer than usual but the carpet it clean and that's all that matters. Very polite fellas. read more

I recently had Stanley Steemer come to my home and clean my carpet well when they arrived here they were supposed to move furniture in clean carpet underneath it the two guys that showed up would not move my sofa like the lady that scheduled my appointment said they would. Well I told the guy's that I could not move my furniture because I had a recent spine surgery and I was on pain medication well the one white guy proceeded to tell me that he was a recovering drug addict and that I needed to get off my morphine cause I was a addict and made me feel like crap. When the guy's were done after my carpet dried my carpet was dark spots and very sticky I called Stanley Steemer and asked them to send me different guy's to re-do the area that was bad because of the first guy insulting me they did fix it and it is no longer sticky or dirty looking. In my opinion do not use this company unless you like to be put down or insulted I feel like they should refund my money and need to let that guy go I'm not sue happy but am looking into it for slandering me and insulting me I made a complaint today let's see what they say I'll bet that they don't do anything to rectify this issue... Please use a different company read more

I never contracted a service based on their online reviews. I felt only those with complaints were the ones responding, and the many satisfied customers were unheard. After using Stanley Steemer to clean my carpets, I too am becoming one of the complainers. Moving is chaotic and I needed to have clean carpets for the next owners. I had an appointment but had to cancel twice due to large furniture items still not moved. When the crew arrived I went over the details of the quote received by the previous crew. Three rooms for $99. At that price I added an additional three rooms. This is a small 4 BR house. I calculated 3 BR, 1 media room, small stairway, and 4th BR. That would be my 6 rooms for $198. After the job was completed I received a bill for over $300. I was told the media room was double. That should add another $33. I was told by the previous crew the closets were too small to count so I could not get a straight answer about the price difference. I was told I would be receiving a receipt by email. Still waiting. I chose Stanley Steemer for the price and years in business but there were several reputable companies willing to do the same job for a lot less. Since it was raining the day of service, carpets didn't dry and now look dirtier than before cleaning. I was hoping to hear from them as I expressed my concerns to the technician. read more

We found a major leak that left out basement carpet soaked. We called Stanley Steemer and Shelby and Scott were at our house within an hour. Another hour after that, they had completely removed the water and given us great tips for drying out our dry wall insulation. They were so kind and helpful. Outstanding work! read more

I would never recommend this company ever!!! They put way too much water on the carpet. It caused my carpet to buckle underneath. Terrible!!! read more

Friendly, prompt. Used them twice. First time for basement and the carpet looked great. Second time I requested carpet cleaning and steam cleaning for shower. Carpet looks fair. They removed a lot of dog hair, but the traffic patterns "almost" look as dirty as before. But the BIG problem is that I find out when they get to my house that they can NOT clean the shower because the equipment isn't on the truck! Our house is on the market, I'm moving in 2 days and the shower is dirty. Now what? Plus I removed all the towels, rugs, shampoo and soap from the bathroom to get ready! Another issue with the second time was the famous up-sell. Do I want to buy: carpet rake, door mat, deodorizer, spot remover, enzyme remover? Way too much of that. read more

The cleaning they did seems satisfactory but the price was $70 more than I was expecting. The original quote was for $109. When they came, they told me that they would do the cleaning and then use antibacterial spray. While I was the one one who didn't understand that there would be an additional charge, they were the ones that didn't mention that up front. I felt like they were less than honest in their business practices. read more