We had Stanley Steamer do a rental house that had only had renters for 4 months. The carpet was brand new and was installed just before these people moved in. It had a pretty heavy traffic path in the living room. We called Stanley Steamer and paid them over $300. Unfortunately, they were paid that day so no way to hold the money.
Afterwards, it looked so poor, two pet stains in the same room that weren't cleaned, I brought my 10 year old Hoover carpet shampooer and ran over the traffic area and pet stains. The first time I ran it, the water was really dirty so I assumed....ok, bad walking area. I refilled my shampooer and ran again and took a picture of the second time I shampooed the area. The water was filthy.
We called Stanley Steamer to come back to make it right. The guy would not look at my residential shampooer, would not look at the water I had saved or pictures, and told me the dirt would move up the shaft of the carpet after it is steamed cleaned and that is why I was able to get that much dirt out of the carpet afterwards. They would not redo the carpets without charging us again. This review will not allow me to add pictures unfortunately. I will also post this review to their FB page and Google. Very poor business practices. We will never recommend them nor use them again. read more
