They installed a whole new unit in my house $5000.00. The system stopped cooling exactly 1 year and…read moreunder warranty. I called them 8/18/19 and left VM which they received. I called the office this morning and now they say no labor warranty which is 100% wrong! They want me to call someone else to repair it! I wanted Affordable to come check it out but no they wouldn't. Very poor service I called another AC company to come out and check my system which are here already. There is a leak in my brand new system one year old system. What's wrong with Affordable Heat and AC, they don't want to take care of your customers who support them!!

I called Affordable Heat and Air to get a quote to install a new AC unit. As he got out of his…read moretruck, he asked if my unit was in the attic. I said yes, and he said he remembered working on my house when the previous owner owned it. I work in HVAC design (his coworker even made a comment about how it was nice to talk to an owner that knew what they were talking about), so I was telling him what I was looking at installing. He proceeded to lecture me for an hour on why I should spray foam my attic. I kept telling him that I agreed, but I could not afford that and was not planning on being in this house long enough to make that level investment. He didn't listen. He kept pushing and pushing the insulation issue. After an hour, he proceeded to tell me that he was getting too old to be climbing in hot attics to replace units. He wasted AN HOUR of my time when he knew from the moment he got out of my truck that he was not going to give me a quote!!! I give two stars because I did not disagree with spray foaming being a good idea, so I am not saying he is not somewhat knowledgeable, nor am I saying he does good install work. However, he will not listen to your requests and is very arrogant in pushing his own agenda. I am very fortunate to be knowledgeable in HVAC and recognize a poor HVAC businessman, but let this be a warning to those not in the HVAC field. PS. At work the next day (an HVAC office btw), I was complaining about the level of disrespect by wasting my time and blowing off my request, and my coworker proceeded to tell me that he had a very unpleasant experience with this company too (he requested Howard to do one thing, and he did another on his own accord).

Very responsive and friendly. We have a home appliance warranty. When the contracted company fell…read moreshort, we had our warranty company call Long. They did a quality job and we have since called them back for additional services.

Robert did a great job. He spotted the problem at the roof vent right away. Replaced our vent…read morehose for us and you wouldn't know he was here except for the fact that we were able to do a large load of clothes on medium heat in one cycle. And we thought we needed a new dryer. This was money w ell spent.

We were caught with our dryer duct clogged full of lint, our fault entirely. Dirty Ducts came out…read morethe very next day and took care of everything. Justin worked quickly and efficiently, and the cost was reasonable. He made some suggestions for future maintenance, and the whole thing couldn't have been more than 30 minutes. I highly recommend them!

Repeatedly rescheduled but once work was done was excellent job once started job they were…read morediligent in showing up daily , worked hard and cleaned up after completing. DJ was very professional and kept me informed

Snellgrove Caylor Heating and Cooling are fantastic. Best customer service in the Wiregrass area…read more Highly highly recommend. From the office management to the installers and repair folks, they are down to earth, customer first, and always have the customers best interest in mind. Their service after the sale is tremendous. Service technicians are prompt, courteous and professional. This is who to call if you need new service or repairs to existing equipment. I cannot say enough about this business. Rob Zalanka

Beware with this company. Rude disrespectful staff. Dishonest company. Price gauging. We have paid…read morethousands of dollars to this company for work. The last job performed we were hit with an outrageous $4,500 bill. I had contacted a few other companies to get a quote for the work performed to see if that was the going rate and all came back around $3K. Which was high in its self. I tried telling their office clerk and got nowhere. Mr. Hasty decided to come out to see the work for himself. He deducted a 25% bring bill to $3,375 closer to the going rate. He also gave us a few months to pay. Next thing you know we received an email with the original price. We called and the clerk said discount was if we paid that same day. We explaining that wasn't what Mr. Hasty said. She claimed we misunderstood him. We mentioned he even allow us a few months. Again fell on def ears. Not only they are price gauging they added late fees and have put a lien on my property and Mr. Hasty no where to be found in all of this. Man has no word. One of his employees mentioned there are many customers canceling their services due to over pricing by this company. Shame on you. Make sure you have everything is writing. Our mistake was trusting them.

Sitting here in 80 degrees to write this. Hasty installed…read morethe original AC in home when purchased 4 years ago. (not sure when). The issues then were blamed on the previous homeowner insisting on the AC being put in a bad location. Great, I get that. Had the unit fixed. It stopped worked a couple months later. Was told a new unit was needed. Great. two years ago, had them install a new unit for the upstairs. Have had nothing but issues since. Have had them out here no less than 5 times at $100 a trip. Been told about the same number of "reasons" - the wiring was mis-configured in the unit - the thermostat is too old -the thermostat is too new (fancy) - there's nothing wrong with the AC (in spite of it turning on an off ever 5 seconds for HOURs during the cold snap that came with the snow storm. I am moving so I will sit here in 80 degrees before I pay them another dime to give me another excuse. Will definitely tell the new homeowners DO NOT USE THESE GUYS.

Extremely impressed with Vince's work.  He was willing to come out the next day for a quote. When…read morehe arrived, he was professional and courteous the entire time.  He explained his entire process and approximately how long it would take.  After he finished, he cleaned everything up and we couldn't even tell that he was here other than we felt like the air was much cleaner.  I HIGHLY RECOMMEND hiring Vince and will definitely use him again.

From the owner: Veteran Owned/Operated providing Residential Duct Cleaning with a difference you can feel right…read morehere in the Florida Panhandle. Call/Text today to schedule your clean air appointment!