First-time customer; I'll be returning. Reasonable price, EXCELLENT service! Ask for Richard R, was great! read more

My parents have been using Stanley Steemer in Azusa for years. This last visit on 5-1-25 was extremely good. The Crew/ Team Ivan & David Isaish were fabulous. I hope that Stanley Steemers Managers read this review because thats why my elderly parents keep using thier service. Best Team ever. Ivan & David Isaish were Friendly & hard working. My Mom said those 2 men were her favorite. They asked us if we were happy with everything before they finished up. Great Job & very professional. We are Happy repeat customers. Thank you. The West Family. read more

What a great experience we just had! Antwain did an amazing job cleaning our carpets. He was the nicest, most polite, and very efficient young man. His professionalism goes above and beyond!! Super happy with our results. I'm going to set up my next appointment for my upholstery and I'm going to make sure they send Antwain again!! read more

This company is not to be trusted. A bait and switch issue and over charging were pivotal.. The people who showed up had a name sort of like Stanley Steamer it was sweet steamer or something. Despite the really cheap Stanley steamer price for a new customer the guys showed up and wanted almost a thousand dollars for two fairly large rooms and one very small one! I got them down to $800 and my assistant got them down to $650.00. The kept calling someone and talking sotto voce in Spanish in between every offer. below please see the outrageou text string I got. 1 (626) 313-4217: Arva, this is Stanley Steemer, letting you know that your technician(s) are currently on the way for your scheduled service! The estimated time of arrival is 1:24 PM Pacific Daylight Time, (1 min, 285 ft away) depending on traffic conditions. Click the link to track our location https://track.chatavise.co/Yq4tm3Ci If you would like to opt out of texting, reply STOP. Hey Arva, this is Stanley Steemer, letting you know that your order has been canceled.(((They had JUST arrived when I got that text))) If you are interested in re-booking, please feel free to contact us at 800-400-9404. Thank you again! If you would like to opt out of texting, reply STOP. Arva Rose: Yes +1 (626) 313-4217: That is not Stanley Steemer at your location. (((Whoa!))) It IS Stanley Stemer And then it is NOT Stanley steamer! I can understand that they contract out with different companies...but this was not represented in the verbal "contract." Also, the receipt was just from "Carpet cleaning." The work was good...not great, but good. It took 24 hours to dry... the had no suction mechanism as all other carpet cleaners do....not "3 to 5 hours" s they said it would take be to dry...it was more like 24 hours1 and by the time it was dry some of the stains had resurfaced. this company is the opposite of honest and transparent. i DON'T GIVE IT A SINGLE STAR. OK, SINCE I MUST, I WILL GIVE IT ONE STAR. * One star rating Beverly Maxie - Stanley Steemer read more

Stanley Steemer came to clean an area where my nephew threw-up. The stain came back less than three months later. They offered no warranty besides ten days. Don't buy into the advertising. They don't do a good job. read more

Don't use Stanley steamer. Poor customer service. Booked a cleaning and come to find out I wasn't in their system for a cleaning so I had to reschedule. Then the guy who did the cleaning decided it was professional to clean his own personal rug with our water . Alex elected to give us $20 certificate for the inconvenience and said "yeah I'm not giving you $50 certificate for some water" Super disappointing considering we use them every year during the holidays . I also had to call to follow up because I never heard back from Beverly regarding the incident report. read more

The Stanley Steemer crew leader - Martin worked diligently to perform the service as expected. One of our bedrooms looked like we would need to replace the carpet until Martin completely amazed when he restored it back to a new appearance. I also had them scrub and steam clean a walk in ceramic tile shower. Good job guys! I have also used this location for our area rugs. I just roll them up and drop them off. When they come back they are like new, all rolled up in brown paper to keep them clean for the ride home. I will continue using this professional cleaning service. They will even polish up your air ducts and dryer vent to prevent your house from catching fire. That is no joke. read more

Great customer service when I set the appointment up. The guys were thorough, knowledgeable, and friendly. The reason we called is because the discount we seen on TV for air duct cleaning, but we also ended up getting the dryer duct cleaned as well for a great price compared to other we checked out. read more

Stanley Steamer technicians were very professional. They were prompt, courteous, and careful to ensure the equipment did not disrupt anything in the household. The work was impeccable, the tile looked like new. The sealer gave it the finishing touches. Kitchen and bathroom are ready for the holidays. Extremely pleased Thank you read more

See all

Did not show up on time Went to the wrong address and didn't call very poor dispatch had the wrong address and the technician didn't call to say at wrong address. Dispatch had the number to my cell and didn't call very poor customer service will not call in the future. Waiting all day at home and nothing read more

Jared cleaned out our HVAC system after the Eaton Canyon Fire. He was fast, professional, and friendly. Great service!

Did a great job. Technician was friendly and didn't push the extra carpet treatments when I said I wasn't interested. Unlike most carpet cleaning companies. Cleaning was thorough, fast and reasonably priced. I paid the exact price I was quoted. Thanks Beverly! read more

Arrived on time and were very polite and careful. Nick Lopez did a great job cleaning my carpets and gave me quotes for other cleaning I might do in the future. The invoice was neatly outlined with all charges. Very professional. read more

This was the WORST experience. I spent thousands of dollars for them to stain my couch and ruin 2 of my area rugs. They rushed through, I asked if each of my area rugs would be okay and they said no problem. They stripped the gray color off of one and changed the whole rug to tan. They stained my couch all along the full arm seam. They wrecked another area rug and turned it a light yellow. I have been kind and went through all the proper protocol with customer service and they still have no resolution or update when I will have to replace these 2 expensive area rugs in the bedrooms. I have called them several times today with no answers. Do not do business with them unless you want your furniture and rugs ruined. Stay away, I may be seeing them in small claims courts unless they properly straighten this out. read more

See all

I have used Stanley Steemer in the past and they have been pretty good. This time I needed them to clean a 10X12 rug that has significant dog-created stains. Two guys came to my house and told me that to clean the rug where it sits (and not take it away for cleaning) would cost $850. I was shocked. I barely paid that much for the rug itself. When I protested, they said they'd give me a $200 discount for a price of $650. That price is still way too high, and the fact that they were willing to drop the price like that tells me that they knew the first price was too high right out of the gate. I can't believe that a company like Stanley Steemer sends out workers who try to rip off customers like this. I am done with Stanley Steemer and will find a more reasonable rug cleaner. read more

I called Stanley Steemer for help in installing a dryer vent cover on the outside of my second-floor condo. They were flexible in scheduling a timeslot for a technician to come and help. When they did arrive, they communicated professionally and did an amazing job installing the vent cover, which was a tedious/risky task. They even picked up the vent cover I requested previously on the phone prior to arriving. Price: $250 labor + parts - definitely on the pricey side but worth the quality of work read more

Been using Stanly Steamer for over 20 years and each time they come. From carpet shampoo, rug cleaning, shampoo the car. Their technicians have been good about asking questions, explaining about each stain, and their process. We had water damage from the building before moving. Water leaked from the ceiling and stained the corner of the bedroom frame boards. Just 2 boards. The first technician who came out said he was going to take them back. After letting him know what happened. We get it delivered back to us almost two weeks later, after following up with them. It was treated as wine stains. (See pictures) we called the customer service to have them come back. A week later the second technician, comes out. We told him that there were water stains and it was treated as wine stains from the notes on the tag. He went into a little more detail about the stains. He tried to treat it, but couldn't do it. We had to call the customer service again. Finally the manager calls to say he's going to have a third technician pick it up and he'll check out to clean it. A third technician came back and picked them up. Cleaned it better but you can still see the stains lightly. The whole time the manager (Manny) never apologized for the inconvenience in the back and forth. When we talked to Manny about this issue his response was "I cleaned it. What do you want me to be sorry about?" Even explaining that having this take a long time. Our lower back is started to hurt from sleeping on just mattress without support we needed to go to acupuncture. So let's get this cleaned up and delivered quicker. His response was just a laugh. All of this from August 16, 2022 came back cleaned September 29, 2022. read more

See all

We had a great experience with Stanley Steemer (from 841 W Foothill Blvd, Azusa). We had our condo building's lobby floor deep cleaned & grout painted. The floor now is BETTER than it was when the building was new. The grout paint color is EXCELLENT & a great match. We worked with Shawn (sales rep), Steve & Michael (the crew) were all great to work with. Ray (another manager) even stopped by the day of the work and was friendly & helpful with making sure the grout color chosen would work well. We called on a Friday to get a consult & Shawn was out 2 days later on Monday, for the consult & quote. He was flexible with our scheduling. Michael & Steve were the crew that came to do the work & they did a great job with the deep cleaning & painting the grout. They were friendly & helpful. The before & after pictures don't do it justice. The floor looks even BETTER in person. Thank you all for your hard work! read more

Stanley Steemer - Carpet Cleaning Near Me - Azusa, California

See all

I am very disappointed in the job that the technicians did at my home. They did not clean any corners and left the dirt under the jewelry stand. I would not Reccomend Stanley Steamer to anyone. They did not do a good job and were pricey. read more

See all

They damaged my are rug and and they did not take responsibility for it . DO NOT USE THEM!!! Manny the person I was suppose to speak to regarding my rug was so rude and blaming me that my rug was already damaged. And what he said to me was "like I tell all my customers we are not responsible for any damage on the rugs". My area rug was bought Dec 2021 and I paid $1,200 I figured I would use a company that is knower and I assumed they would know what they are doing .. I was so wrong .. I've had the worst experience with this company and I'm stuck with an area rug that has about 10 spot tennis ball size that look as if the color lifted with the cleaning. But yet they want to say the spots were there already .. I would think the technician would not clean a rug if it looked damaged. Be aware !!! They take no responsibility for things they damage !!! read more

Stanley Steemer - Spots where the color was lifted on my rug .. - Carpet Cleaning Near Me - Azusa, California

Scheduled a carpet cleaning for my apt. it seems the guy hooked up the water and then just went over the carpets with steam. No solution, no soap, nothing, my carpet smell the same as before they came. He did one pass on the place, nothings changed. place is a scam for carpet cleaning. pissed off and knew I should have never called them. Total rip off. $200+ read more

Stanley Steamer does not steam clean near the edges of the carpet against the baseboard. All the dirt build up gets balled up against the baseboards. They do not vaccuum ahead of time. So if you want a clean carpet look around Their prices are $$$ And they don't detail. I called the company back because of the warranty. The tech was polite, our problem was carpet debris, bugs, hair and trash was left at the bottom of the baseboard throughout the house. The ONLY solution was for the tech to "put on gloves and pick up the debris by hand" pathetic way to resolve our concern. read more

See all

These people are Fraud! At the first they give you an estimate that sounds reasonable but when they come here they try to massively rip you off. They wanted $5500. To change my Air Vents. I had someone else come take look and they told me no repairs are needed! Avoid them at all cost!! read more

So the Stanley Steemer team was awesome! Valentino and his assistant were very professional and considerate. That being said, the carpet and upholstery looks very clean, but smells of moldy, wet, mildew weeks later. Now I have to get Carpet Fresh and Febreze to return to normal. Be prepared! Their service may leave you worse off! So basically the service is sound, but their technology tactics left my condo smelly. read more

Disappointed that this entity didn't bring enough hose to reach my place from their vehicle. They then advised me that a portable unit would be used instead. When that person arrived, he advised that it would cost twice as much to use the portable cleaning unit. I would never agree to pay twice as much. I should have been informed of this price increase initially, and should not have had to wait around for the second person to arrive. This is terrible customer service. read more

Please ignore the below review - a company called STAINLESS STEEMEER falsely identified themselves as Stanley Steemer. Be careful if you use Google to search the calling number for Stanley Steemer, and please don't make the same mistake I did. I had Stanley Steemer come out last week to give me an estimate on cleaning my air ducts. After calling them they quoted me $199 for the first 9 ducts, $25 for additional ducts. I thought this was a very good price being I had a technician from another air duct cleaning service come out the day before and was quoted $1600. Two technicians from Stanley Sreemer arrived, good thing my wife speaks Spanish, both techs spoke very little English. They went into my attic, were up there for about 5 minutes. They came down and said I got a problem. The lead tech tells my wife I have 2 tears in 2 separate ducts lines. He shows her 2 pictures he took while in the attic of the tears. I asked how could that happen? The tech said probably when the furnace was installed. I told him the furnace was installed in 2008, and I've had no problems since then. I asked how much to repair, he said repair can't be done, 2 new ducts lines need to be replaced. I asked how much, $3500. I almost went through the ceiling. I told him I was going to contact the contractor who installed the ducting to get his opinion. After going back and forth, the tech said ok I'll do it for $2500. I told him no, and he abruptly left my home. I had a business card from the air duct cleaning service tech who came out the day before. I called the tech and asked him when he was in my attic, did he see any tears. He said there was no tears that he could see. About 2 minutes later I get a call from a Stanley Steemer customer service rep. She says I understand you have a problem, we are willing to repair it for $3000. I told her I'm very suspicious of these techs, as I had another company out here the day before and they saw no tears in the ducts. She stated "maybe he didn't know what he was doing". I told her I was going to speak to my contractor to get his opinion, and if he tells me these tears were intentionally made, I will sue Stanley Steemer, she hung up on me. I contacted my contractor who installed the ducts, showed him the pictures, and he said it looks very suspicious. He said generally you don't get tears like this. My contractor is sending an AC guy out to look and make his determination. I asked my contractor if this can be repaired without being replaced. He said aluminum tape can be used, let's wait to see what the AC guy says. Needless to say, I will never use Stainless Steemer again, for anything. read more

They are the worst. Go with private people instead. You call and say you want one thing done and they come in and upcharge you and say pay or thats it. Might as well just throw out your carpet at that time and buy a new one. THE WORST COMPANY EVER read more

I had my 9 by12 rugged cleaned and I swear they must have rolled it up and forgot to clean it not once but twice. I initially called to have the rug cleaned professionally because my female dog started peeing on it when it rained. The first time it was brought back it was unrolled and I swear it looked just like it had when it was picked up the first time. I called to complain and they said it was within the time frame to have it re-cleaned. This time they asked if I wanted it deodorized it would cost another $70. so I agreed to pay the extra money of course that was the main reason for having it cleaned. They came picked it up again and brought it back smelling exactly the same, worse even, it was only laid out one day when I had it rolled back up and taken outside. My sister in law lives in Rialto and she would have Stanley Steemer come out twice a year to clean her carpet and tile floors and they have looked new for all these years that's the only reason I went with this company. So beware when using any franchise service. This $200 rug ended up costing me over $500 just because I loved this rug. What a waste! read more

I was told that the manager from my local Stanley Steemer would be contacting me within two business days. Well, it's been 5 business days and no one has reached out. I even sent them an email with no response from the company. I would not hire this company at all. They are way overpriced and their work is terrible. Never again! read more

We needed to have our furniture and carpets steam cleaned. I could have done it myself with a Rug Doctor, but whenever we rent one of those, it just never gets the job done right. Plus, you never know what was sucked up with the machine and who knows if and when they are ever cleaned or disinfected. During COVID, we wanted to let a company who claims to disinfect all their equipment do the cleaning. When the guys came over, they were very professional, had PPE on and got straight to work. We had our sofa, loveseat, chair and dining rooms chairs (6) cleaned as well as the carpet in 4 bedrooms. While some of the stains didn't come out (we waited 2 years to do the first cleaning), it was a big improvement. We opted for the 3 additional cleanings over one year (we're going to do it quarterly and close to the holidays) which turned out to be a relative bargain when you amortize it over the course of year. The noise of the truck mounted equipment is loud and the carpets need time to dry, but once it's done, it looks great. read more

I contracted with Stanley Steemer (Shawn) to clean my hardwood floors that had a heavy build up of Bona Wax. I knew it would be a difficult assignment because the layers of wax were turning brown--It was supposed to be a one day (all day) job--it turned out to be 3 full 11 hour days with many crew members working very hard--committed to getting most if not all of the wax off the floors which covered the entire home space. They did a fantastic job, Prudencio the lead, Patricio, Rudy, Christian, Abel, and Jeramiah--showed they care about the quality of the work they do. read more

I can't believe what happened today. I made an appointment to have the carpets cleaned in my apartment. When the guys showed up I made a big mistake. I mentioned that my cat had a flea and was on flea meds. They guy said he had to call his manager. About 10 minutes later he told me that he couldn't clean my carpets and he left. I'd spent all morning preparing for the cleaning so I was angry. I called the dispatcher and he told me that he was sending over another crew and they would "test" my carpet for fleas then do the cleaning. So I waited another hour and the new crew showed up, and after a call with the manager they also told me they wouldn't clean my carpets! The guy had no idea what was meant by "testing" my carpet. But it gets better. I realized shortly afterwards that the last guy left his iPad in my apartment. So I called and told him, and then more waiting for him to come back and get it. This company is total chaos. Don't waste your time with them. If your pet has a flea they'll treat you like toxic waste. I wasted a whole day on these jerks. read more

STANLEY STEEMER &. Luke Yadao was most professional. He cleaned our carpet the Best They have ever been done!!! He was most polite and did everything perfectly !! I would not hesitate to recommend Luke and Stanley Steemer to all of my neighbors ! read more

I just had my kitchen and bathroom counters, flooring and shower cleaned. My kitchen tile (floor) counter were discolored because of age. Afterwords it looked brand new. They used a color tint on my floor tile. I feel like I have a new kitchen and bathroom. The tech Guillermo was so nice. Explained everything. He was quick and left everything clean. My cats have had accidents in the kitchen. I do not smell anything now read more

I just had Stanley Steemer clean my tile and grout in 3 rooms. I would NOT recommend ever using this company for this type of cleaning. Very disappointing. My expectation was that my tile floors would be sparkling clean, and that the grout would be lighter. Besides the floor being wet, my floors didn't look any different after having them cleaned. After the technician was completed, I took him back into all the rooms and pointed out the dirt and hair that was in the corners and along the base board. He took a mop and tried to clean it, but as you can see by the pictures, the floors were still dirty. There was no visible change in the grout discoloration. I wish I had never called them. It was a waste of money. read more

See all

I had my couch & small area rug cleaned. I initially gave them a 4/5 for getting me in at the last minute, but not satisfied- they are still DIRTY. I test the rug & cleaned it my self WHAT A DIFFERENCE!! Not happy wasted money. read more

Stanley Steemer - Does that look clean??? It's supposed to be a light cream color. - Carpet Cleaning Near Me - Azusa, California

Excellent service. Service man went above and beyond to help me get my couch cleaned and deodorized. Again, excellent service and professional work. read more

I've worked with Stanley Steemer twice now for two different couches and I must say that are professional, courteous and know what they are doing! Ray Noriega was the technician who managed to miraculously removed stains from my white Restoration Hardware couch, he recommended protecting the textile with a special product and it has held perfectly. Ray was very friendly, efficient and took time to explain what and how they take care of upholstery. Thank you Stanley Steemer and Ray Noriega read more

Stanley Steemer - Making everything look new and fresh again - Carpet Cleaning Near Me - Azusa, California

Very difficult to schedule. They want to give you A Very big window of time. In my case they wanted to give me a four hour window unacceptable read more

So I have used Stanley steamer many times and have always moved furniture out of the way. But upon inspection of THEIR ad it says they move furniture and according to THEIR frequently asked question put the furniture back . So I said what the heck I pay for the service might as well have them move it . Until they showed up and Omar told me they don't move any furniture. Called customer service and was told by Carre that they don't move furniture and I said well according to your advertisement you do. She said she would have the company call me...we will see....I have a issue with false advertising. read more

See all