I cannot say enough good things about the team at Stanley. From the first phone call to the pick up (which arrived ahead of schedule) everything went smoothly. We had a difficult pick up because our car was in a parking garage. They have low clearance trucks which we learned is difficult to find. All though they didn't need to use it, we just needed to be jumped. The woman who scheduled our pick up was very courteous and helped us figure out a budget friendly option. She went out of her way to do this and we couldn't be more thankful. The dispatcher, who called us the day of pick up, ahead of schedule, couldn't have been nicer. He didn't rush us at any point. The tow truck driver, David, was so helpful, huge smile and very attentive. He explained stuff to us that we wouldn't have known otherwise. Great team at Stanley, I highly recommend them. read more

One of their drivers parked directly in front of my driveway and blocked my access for approximately 15 minutes. At first, I assumed he was preparing to tow a vehicle because it was street cleaning day. However, there was plenty of room for him to pull his truck forward. Since street cleaning was taking place on my side of the street, there was no legitimate reason for him to remain directly in front of my driveway for 15 minutes while waiting to perform a tow. When I politely asked if he could move his truck until he was actually ready to tow the vehicle, he refused and simply rolled up his window. I called the company to report the issue. During that time, the driver began recording me, mocked me, and made exaggerated gestures instead of acting professionally. I informed the company representative who in turn told me she would contact the driver, and within a minute he drove away. What makes this even more frustrating is that he never towed the vehicle he claimed he was there to tow. My driveway was blocked the entire time for no legitimate reason. Professional tow truck operators should treat members of the public with respect and should never refuse a reasonable request to stop blocking someone's driveway. I hope the company addresses this driver's conduct and provides better customer service going forward. Please note that the entire interaction was captured on my Ring camera and is available as recorded evidence. read more

Stanleys Towing Service - Stanley Tow Truck parked directly in front of my driveway for approximately 15 minutes, preventing access while no towing activity. - Towing Near Me - Jamaica Plain, Massachusetts

Basically, everybody who works here is unavailable or rude. They do damage to your car when they tow it and take no responsibility for it.

CASHAPP FRAUD Quick pickup process and nice interaction with the actual tow truck driver. $132 for street sweeping tow and $35 for 1 day storage even though it was there for 45min. Not the end of the world, that's just a tow practice. BUT I got a notification 2min after leaving that my debit card was added to a cashapp account that wasn't mine. First I'm getting fleeced then I'm having to worry about getting scammed - great start to my Monday morning. read more

Caught them in the act of towing my car - when confronted, they refused to let it go so they could extort their towing fee. Will never use their service for anything in the future. read more

yall broke in my car n moved my parking permit to tow my vehicle I promise I'm going to catch you sleeping cause aint no way my car got stolen by these thieves. police station is right next door you'd think they have a fukn clue. I'm bait them watch this read more

My keys were locked in my car and they sent a rude and incompetent driver. He showed up with his girlfriend and got out of the car with an attitude from the start. Spent 10 minutes trying to open my locked car and couldn't do it. He left me on the side of the road at 11pm in the middle of Boston. Ad if his failure to succeed was my fault. DO NOT RECOMMEND . I had Frankie's Towing come and the nice gentleman unlocked my door in under a minute. read more

AAA sent Stanley Towing to change my flat. Kenmore Sq., Friday night, lots of traffic. Marley showed up earlier than promised, jacked up my car, changed the tire and warned me about not driving faster than 50mph on the "donut". He was very courteous, fast and efficient. Highly recommended. read more

Lulu was a great dispatcher when we called for help dealing with our car, which suddenly would not start. We were stuck downtown in the heavy rain. The problem is the customer service afterwards was awful. We ordered a truck to come out and jump our car yesterday evening. A man showed up, and took maybe 3 minutes to try and get it going, then left when it wouldn't start. At this point we had no choice but to pay for a tow truck to take our car to the garage. I waited 1.5 hrs as they were busy. They were busy and it was raining so no problem with that. When he arrived the tow truck driver hooked up a battery to our car, and it immediately started. The car was now running, and I could have driven it home without any help. I was in the cab, and didn't see him start it up- not until getting to our destination. I was quite surprised the car started up quickly when he drove it off the flatbed. So it turned out the Tow was not needed at all. This morning I called Stanley to get reimbursed for the first jumpstart visit ($80), since that visit hadn't resolved the battery issue when he could have, and which resulted in an unnecessary additional cost of $175 (Tow visit). The lady at Stanley just blamed me, gave me attitude, and refused to help me with a reinbursement. She said this had nothing to do with them. If your car breaks down, avoid this so-called service. read more

Efficient, pleasant service. Would recommend to anyone. Came exactly on time. Difficult area to tow car, but person did it efficiently and with no problems. read more

Do Not Use This towing company. If I could give 0 stars I would. . If I knew AAA was sending this company to tow my car, I would of told them to use another company. . The person who did my tow, did not know what he was doing. He messed up my front bumper while trying to park my car. He left it far far away from the cube, in the street. He ran several red light while towing my car and he was speeding the whole time. He was very unprofessional and messed up the front of my car. Now I have to pay to get it fix. If your using AAA in the Boston area do not use Stanley Service . . For a professional tow use CL Towing (781) 986-8697. They towed my friends car and did a professional job from pickup to drop off with her car read more

Don't waste your time calling. Call another service, they never arrived at the location.

TL;DR: Absolute scum humans. Do not EVER voluntarily give them business. I was towed for street cleaning the first night I parked after moving, hadn't memorized the street cleaning schedule yet. I called ahead and asked how much it would cost to get my car back cause they only take cash (shady as fuck tbh). I show up and they tell me it's an extra 40 bucks cash only cause I didn't show up before 8am which I was NEVER told. The woman goes "I'm sorry they misinformed you" with a sneer. No. Not "they." You. YOUR employee. Who was probably instructed not to tell anyone the whole truth so you can scrape an extra couple bucks out of everyone's pockets. So after I give them cash that they have done nothing but lie to me to "earn," I go out to the lot and my car is blocked in behind other vehicles. I tell one of the guys who's working which car is mine and he walks away. Then I wait, and wait, and wait. After several minutes I call to the guys in the garage if someone can move the car blocking me in. The same guy from before goes "there's no one here, but fine. I'm not even on the clock and I'll move it for you." Cool. What a noble human you are. It's not my fault your company apparently doesn't staff it's lot and is just in the business of hiding their "cash only" profit. He hooks up the car in front of mine and manages to push it back INTO my car, hitting my front fender before pulling it away. So if you were thinking of using this tow company cause your car broke down, don't. They'll probably damage your car even more out of carelessness and be spectacularly rude and superior at all times. I hope none of you can sleep at night for profiting by stealing from your neighbors. You're just awful, awful people. read more

Absolutely awful. Worst experience in my entire life. They are rude and canceled my tow truck even after I waited countless hours. Absolutely awful service. This is the first bad review I've ever written and it is well Deserved read more

Very sneaky company, they damaged my fender and side skirt. They didn't want to take blame - they insist I make a claim using my insurance and they strongly hesitated to provide their insurance information, this tactic is intentional. They are very inconsistent, Manger is never available. They never tell you to check you vehicles before departure of tow lot so any damage they cause is pretty much on you. Very poor communication, service and selection of response. Please avoid this company at all cost!!!! read more

By far the most incompetent business in JP. Called to report another vehicle was parked in my apartment parking lot spot. The male who answered the phone was so incompetent he could not understand what I was referring to and was yelling and repeating the same thing over and over without understanding anything. I was asked the "name of the propriety" and if the Stanley Towing sign was outside of the building. I confirmed the Stanley Towing sign was outside the building and provided the address. Unfortunately he was unable to understand and I was unable to get this issue resolved. Stanley Towing should train him on customer service and competency. read more

Wishy washy policies. Our car got towed and I get it, it costs money to take it out but it felt like we got screwed. Our car was only there for 20 mins bc we saw it get towed but we still paid for a 24 hr fee. read more

I just wanted to give Miguel an A+ for awesome service and helping me this morning. AAA sent him to help tow my car and myself home. He is a credit to your company and did an awesome job. read more

And they are ok, apparently if you haven't been towed for Street Cleaning violations. They've towed my poor car 3 or 4 times now and have always been very prompt, and relatively courteous. There was the one time that one driver forgot to give me back my debit card which was annoying when I realized I didn't have it. But it happens. Yeah. I haven't had any problems with them accept that one time, but I could have realized I didn't' have my card too. 555555555555556 read more

They towed my car on a street cleaning, I admit, my fault. The staff was very rude and disrispectful. Told me they would take the credit card only if my name is on the registration and giving me hard time and being rude to me for no reason and yelling cash only. I think IRS should give them a visit since they demand to pay them in cash only. Most likely they are hiding all of their income I don't know how they are still in business and towing for the city of Boston on street cleaning days, however if anyone ever needs a towing please avoid calling them. I will take my car to a shop and see if any damages has been made by them towing the car and if so I will definitely bring them to court. read more

Awful experience. Tried to scam me. Had no choice in using them and would not recommend. I showed up to pick up my towed car half an hour before close, without cash on hand, and was told by the woman at the desk it's cash only, so they'd have to keep it another night and charge me another day... she also quoted me a 2-day price, I learned later when I looked at the costs on the City of Boston website. Luckily a super kind and helpful young man took pity on me and ran my credit card without hesitation. The woman TRIED TO STOP HIM REPEATEDLY, making up absurd excuses like "our machine doesn't take your kind of card"... which it did... and he charged me correctly for the cost of the tow and 1 day of storage. Pro tip: they are LEGALLY REQUIRED to accept credit cards, so if they tell you they don't, call them out and make a fuss, and report it to the city! There's a sign behind the desk that states "if you are agitated and confused, my job here is done" if that tells you anything about their customer service philosophy. read more

Stanleys Towing Service - Towing Near Me - Jamaica Plain, Massachusetts

Oh how I dislike you. So my car was stolen and later parked in a street cleaning area and was towed by Stanley's. They inform the police three days later, who then call me. So when I go to pick up my car not only do I have to pay the towing fee which I am ok with, but I have to pay for three days of storage. Ok the towing at least is a service, but it costs them nothing to have my car sitting in their lot. And they waited three days to report it. I was extra mad since my car is not worth the money is costs to recover. I have since donated it. Honestly I wouldn't be surprised if they were the ones that stole it, they do tow from the area it was stolen from. It would be a great business plan for them. read more

Avoid this place at all costs! After seeing some of the other people's reviews on this place, I cannot believe that they have a courteous or professional bone in their body. I am one of the few people who probably chose to interact with this place when my car broke down at the JP Stop & Shop. Unfortunately Stanleys happened to be the closest place nearby so they came and hitched me up and took me to the closest garage. Upon arrival, it was clearly evident that my bumper was dislodged AND there were a few scratches that weren't there before good ol Stan deemed it necessary. The driver was incredulous and told me to speak with the owner. The owner was unbelievably unprofessional immediately getting defensive, and then asking me if I had any pictures or "proof" of the car before it got towed. He then made a reference to me not being able to prove anything in court and told me wasn't his problem. Honestly cant believe scumbags like this get to be in business. read more

RUINED MY NEW $40,000 CAR WITH ONE TOW. completely ruined it. Messed up the battery parking brake engine everything.

My car was parked during a street sweeping and was towed by Stanley's; I cannot dispute the tow and it was my fault to have left it parked there. However, once I located my car and inquired about the fee, the Stanley's representative informed me that they take cash only, which is contradictory to the City of Boston mandate that all private tow companies are "...contractually required to accept payment in cash or any major credit card." [http://www.cityofboston.gov/towing/#stateroad] I began to tell her about the City of Boston website, to which she interrupted my to say that they are a private, independent company. Once she let me continue, I reminded her of their company's contract with the city which obliges them to accept credit cards, to which she replied, "Well, our credit card machine is down right now." On top of this, since my car was in the lot less than 3 hours, I expected an hourly lot fee, but was unsurprisingly charged the $35/day fee. It is abundantly clear that this company is taking advantage of the lack of oversight and accountability to uphold their contract with the city (an hour or two on the phone with different city agencies informed me that there is nothing they can do about the rampant shady dealings of their subcontractors). My best advice would be to avoid getting your car towed and I would definitely advise against voluntarily employing Stanley's if your car is broken down. I still wish Yelp would allow you to give zero stars, as this place definitely deserves it. read more

It's funny that we are even writing these reviews since it's not like a towing service will change anything about how it operates according to customer feedback. But in the process of warning others here is a little on my recent experience about Stanley's: After having an initial conversation about picking up my car and receiving a rude reception I decided to pick up flowers for the receptionist thinking they must get many angry calls every day and are not treated very well. While I believe the flowers were appreciated, the receptionist sadly told me that she actually gets off on how angry people get and their frustration with being towed. This was a very sad experience as I think no matter where you work, you need to treat people like normal human beings and there is something very wrong here. I called to ask about the small fuel surcharge of $3.50, which while not a lot, added insult to injury as I had already paid $110 to be towed 0.4 miles for a $40 street cleaning violation. They said the rate is calculated as a percentage of the overall tow expense, rather than how much fuel they actually use - this does not seem like a fair policy. They then rudely told me that they customers waiting and hung up on (even though I was polite the whole time). read more

This past summer, I failed to notice a no-parking street-sweeping sign in Back Bay. In cooperation with the City of Boston's Parking Enforcement Officers, Stanley Service kindly towed my car to its lot in Jamaica Plain and stored it securely until I got there two hours later. I'm thankful the ticket was only a $40 fine, and that I had to shell out only $15 for a cab after I found taking the bus to Stanley's convenient location impossible. Stanley charged me a mere $90 for the tow (for 20 min. negotiating from BB to JP--so $270/hr for highly skilled labor) and $35 for storage for "1 day" (that is, 120 min.). Along with the other fees, the total came to a mere $134 to release my car to me. How kind! At least they didn't take my GPS (+1 star). But then that kind of theft would be illegal. read more

As much as I want to give this place 1 star for towing my effing car I just can't do it :( It was not their fault that I'm apparently dyslexic and parked on the wrong side for street cleaning which caused the BPD to ticket me and call this lovely company to move my vehicle out of the way. However, it might be a little bit their fault that I was not contacted at all and had to not only pay the towing fee (which is fine - it was my B) but a 2 day holding fee when I finally realized that it was MIA!!! Are you kidding me? It's not like I ASKED for my car to be held across town. The whole holding fee deal has never made sense to me. Luckily they're open 24 hours so I didn't have to wait and get charged for another whole day. The woman working was very nice which is understandable... I'd be cheery too if my job was just to sit behind a desk and collect money from poor, innocent, hardworking girls with tear filled eyes. ANYWAY! Like all tow places they don't take personal checks but they DO take credit/debit which I've never heard of before and was relieved that I didn't have to go search for an ATM. *** As a side note I'd just like to send a special thank you to Jeffrey H for coming to pick me up so I didn't have to hoof it through the ghetto ,aka my neighborhood, at 9 pm in the rain. (Even though I'm sure I would have been fine b/c technically I wouldn't be asking to get raped until after 11) read more

I have a very steep driveway that's daunting even in daytime but dangerous at night if things go wrong. A friend was backing out a few nights ago and cut the wheels too soon. The car ended up comically stuck on some rocks and we found ourselves in need of a tow truck service. I called Stanley's and explained the situation. He said there was one person in the queue before us and that it would be 30-40 minutes before he arrived. We weren't going anywhere so we agreed to have him come out and take a look at the car and we went back inside. 30 minutes later the driver pulls up, calls my phone to say he's here, and we all go out to inspect the situation. He was very thorough, taking pictures of the car from all over, using a flash light to look at it from every angle, and then explaining what he would try to do before before giving us a quote of $125 to free the car. We agreed to the terms and the driver backed the wrecker into place and got to work. Work is the wrong word. It was more like art with the attention he paid to every detail, how he gently freed the car, made sure no rocks pierced the oil pan, turned the car's wheels several times to adjust the angle of attack, and he even made sure that the landscaping was mostly undamaged. In about 20 minutes the car was free, we paid the quoted price (really appreciate him quoting a price and sticking to it), got a receipt, and he gave us advice on the only piece of damage to the car: a loose piece of trim. "Two clips broke. Take it to any auto/body shop and don't let them charge you for a new piece. Shouldn't be more than $5." If I ever need a tow service again, I'll be sure to call Stanley Service. read more

I forgot to move my car on a street cleaning day and my car was towed. I might have been lucky to have it towed by Stanley's. I called them to find out the process. The guy on the phone was nice and to the point: - it's gonna cost you this much. - it's gonna cost you this much more per day you leave it here. - this is how you can pay us. - here is the address you're gonna pick up your car at (by the way, a short walk from the Green Street T station). Before I even had a chance to whine about not being able to pick it up today and blah blah blah, he informed me they are open 24 hours. I finally showed up around 9:30pm and sure enough, someone was there. He actually greeted me with a friendly voice and a smile. And before I was out of there a few minutes later, he'd even told me a funny story. I had my car towed. It's my fault, not theirs. And Stanley's actually managed to make getting towed as pleasant of a process it could possibly be. If I am ever actually looking to have my car towed, I'll definitely call Stanley's. read more

Very helpful and also reasonably priced. Had two of my business vans break down same day and they were quick and easy to deal with. No one likes having to call a tow company, but they will definitely be my go to tow service. Highly recommend! read more

Scam of a service. I understand the tow but what a rip off -$160+ for a row less than a mile a way. Screw that.

My car was ticketed for street cleaning, after street cleaning had been done and these guys still came and towed it, absolutely ridiculous. They have shady payment policies (insistent on cash only, probably not reporting income) and the agents at the company are rude.they use highly Predatory towing tactics. I wouldn't be surprised if the tow was fraudulent as they do it to make you pay $150. The whole company is a mess from top to bottom with so many red flags. Filing complaints with relevant local regulatory/governing and transportation oversight bodies! Pay by card! They also scratched my right outside rim and tires. read more

Louis from Stanley's REALLY helped me out in a pinch last month. Long story short, my starter bit the dust and my car was stuck in a low-ceiling garage at work. AAA could not help me - they don't have trucks short enough. Well, Stanley's didn't either, but Louis used his sweet skills and know-how to get it out into the open and then towed it to my mechanic. Great, friendly, knowledgable service. I would definitely call them again in a pinch! read more

This towing company is it total rip off I have dealt with numerous toll lot and I have never been charged $200 for street cleaning in my life I understand the tow I'm not even talking about a ticket just to hundred dollars for a lesson then a 1 mile trip I hope someone can explain this to ne. read more

I work just down the block, and have for 4 years. Stanley's is located in a super busy part of JP, right between schools, mental health and medical clinics, sports fields and residential ways. None of this matters, as Stanley's trucks always seem to find a reason to make every illegal and unsafe decision in the book while bombing around the neighborhoods, honking and throwing the bird to anyone with an issue with their conduct on the roads. Challenging people to fist fights in the middle of the street while blocking traffic. Extremely unprofessional, aggressive and dangerous truck operators. Steer clear from this business. read more

These are the folks that showed up to tow my car from an accident, so I didn't have much of a choice in using them. They towed our car and the accompanying front bumper which was laying in the street. When we went to the tow yard to get our belongings from the car, the bumper (w/ license plate) was sitting on the hood of the car. However, they didn't send the bumper/plate to the repair shop, and though we followed up MULTIPLE times, they appear to have lost the license plate. We needed to get back on the road, and I didn't have time for this, so because of this tow shop, we needed to replace our license plates, registration, and all accompanying parking permits. So incredibly inconvenient and beyond unprofessional. Use someone else (if you have a choice). read more

I was mad that my car was towed on street cleaning day, on my first day of vacation no less, but it was my fault. When I got outside 5 minutes after my car was towed, a guy from Stanley's who was still there gave me a card and let me know where to get my car and how much it cost to get it back. When I got to the lot, the staff were kind and friendly, making a stupid situation a little lighter. They even pulled the ticket I got off the windshield and held it for me so it wouldn't blow away. read more

Getting your car towed for street sweeping is definitely one way to wake up without coffee, and definitely not something I want to do again. However, after a few calls to the City of Boston and finally being redirected to Stanleys, it was a lot less painful than I expected! Sure, money is money, but I was pleasantly surprised at how nice the people at Stanleys was. I was really happy to see nothing inside of my car seemed to have been shaken up or anything and I was able to get my car back within minutes of arriving at the office. I see a lot of people complaining about having to pay cash, but when I called I made sure to ask, so it's not like they're hiding anything from you. read more

No one loves visiting a tow yard, but these guys were pretty great. After my car accident, when I had forgotten to remove the plates from my totaled car before the insurance company took it away (sniff) , they grabbed them for me. And when I tried to tip them for it, they waved me away. Nice guys. read more