Doctor and staff is excellent. But I had light adjusting lens put in and they are terrible. Not…read moresuppose to have to wear glasses ever again for anything . But I need readers still to read up close. Over $11,000 spent. Should of got the $8000 procedure done Same result

I took a family member here for cataract & new lens surgery on a Tuesday morning…read more This is located off of Duluth Highway directly behind the Chick-fil-A. Small building, good parking & easy access to/from- a ramp for those who need it as well. The lobby is very nice with a TV to occupy your stay. It's clean, well decorated & the chairs are comfortable for a waiting room. All staff members were very pleasant, and all smiled!! When they too my patient back they said OK to walk to Chick-fil-A for a coffee... that's as far as they will allow should they need me at any point during the procedure- keep your phone on! My patient said everyone was calm, they laughed & the procedure was an interesting process. Not scary!!! We go back in 2 weeks for the other eye.

Starting with the positive. Had an eye surgery with Dr. Niraj Desai. By far, this gentleman is the…read morebest, could not ask for anything more, a true professional and a master at eye surgery and his craft. However, everything billing-related has made this experience the absolute worst experience. This may come off harsh, but the fact is Milan Eye Center is incompetent when it comes to billing, and they refuse to take any responsibility. They hire a 3rd party billing company overseas, so every time you call their office to discuss anything "billing-related," you are automatically transferred to their overseas contracted billing partner. Why in the world would you hire such an incompetent company to handle all your billing? This is a multimillion-dollar eyecare practice. We knew this surgery would happen, and switched insurance plans as the new plan had a specific flat in-network $1,000 copay for each eye for Cataract Surgery. The total surgery should have cost $2,000, plus the additional co-payments for other doctor visits/eval pre- and post-surgery. Guess what? Milan Eye Center never billed UHC. At the last moment, we were forced into taking out a $5,000 loan from CareCredit to pay for the Cataract Surgery. To make matters worse, after the surgery, Milan Eye Center billing third party started sending bills for $3,900 for the same surgery. ; First of all. Milan Eye Center will NOT perform any surgery until the costs are all paid off in full, meaning you cannot enter the surgery room, hence why we had to take out the $5,000 loan. So a surgery that should have cost $2,000 with insurance ended up costing $5,000 + now they want another $3,900. Cataract Surgery is not $8,900, including insurance; the total to them should be $10,900? After the surgery, we spoke with the insurance. Milan Eye Center never filed it through them, even though they are in-network. After a year, we finally paid off the $5,000 loan we should have never had to taken out... and now they still want $3,900... As someone who has worked in healthcare, what this practice is doing is unethical and illegal. [Review 742] - 15th Review of 2025

I've been going to Milan Eye Center for a few years and recently decided to have my cataract…read moresurgery there. From the moment I entered the surgical suite until I got back in my car, I was treated with care and respect. I highly recommend Dr. G Patel and his team. I could not have been in better hands!

my 86 year old dad was kept waiting for 3 hours. as much as I begged to expedite the staff was…read moreclueless and while people are sitting in agony in the waiting room the staff can be heard laughing loud and cracking up on their own jokes with no sensitivity whatsoever. Very unprofessional behavior. They lost us as patients and I would recommend to find other clinic because obviously they don't really care about their patients wellbeing.

I need to warn everyone about my experience at this office, specifically with Dr. Harpeet Walia…read more It's an administrative disaster capped off with genuinely shocking behavior from the doctor himself. The back office is consistently incompetent with insurance. You'll wait months for an appointment, then wait over an hour in the waiting room, only to be told your insurance is denied because they didn't file the paperwork. They will outright tell you they did, but when you call your insurance (Aetna), you'll find either nothing was ever submitted or you received a denial because they refused to fill out the form required by state regulations and their in-network contracting agreement. Then they blame you for it. But the absolute worst part was my interaction with Dr. Walia. After a year of this, I finally brought them proof that their office had used the wrong form--for the second time. Instead of apologizing, Dr. Walia took me into a side room and completely unloaded on me. He was condescending, yelled, and treated me like a child for daring to point out their mistake. It was a total Jekyll and Hyde moment from his usual calm demeanor and was honestly shocking. And guess what? After his tantrum, they suddenly "found" the form, submitted it correctly, and everything was approved immediately. Proving the problem was them all along. The cycle just repeated at my last appointment. They tried to turn me away again stating a claim denial. When I politely asked to step to the side while I verified the situation, the staff used strong language suggesting that I was unwelcome. Upon returning home, I find that once again, they failed to use the correct form. Now I want you to let it sink in that this was a RETURN visit for a previous turn-away several weeks prior where they claimed they could not secure any of my medication for "free". It turns out I had coverage during this ENTIRE period they were giving me this line about doing me a favor because my insurance wouldn't this or that. It's shocking how you trust, and follow the narrative of the people handling their duties, implicitly, only to find out reality is totally unrelated. Why even do this? How does this even happen? Save yourself the stress. The administrative runaround is bad enough, but being verbally abused by the doctor for holding them accountable is something no patient should ever experience. I wouldn't trust them with my care, or with handling a simple insurance form.

Carmen, the Optician, provided me with exceptional service. I felt valued and heard. Carmen…read moreexemplified professionalism and a willingness to address my concerns. She went above and beyond to resolve my issues quickly and efficiently. I am grateful for the wonderful Customer Service that Carmen provided me. Sheila Thornton Lipscomb

Outstanding practice! Been a patient here since 2005. Dr's, yes Dr's Haywood (husband and wife…read moreteam) are truly professional and very good. DR. Mark Haywood is a surgeon by the way. Staff is very professional. When it comes to my sight I do not believe one should cut corners, period! This is why I choose here.

Still waiting on my returned call to schedule my eye surgery. Went here in a referral from my eye…read moredoctor I had the evaluation done for my cataract surgery and did I not schedule it that day because I had another medical issue I wanted to resolve before scheduling my eyes. I was told thanks no problem and they understood. The said just call and they would schedule the surgery over the phone since I had completed the preliminary steps. 3 weeks later I was clear to schedule. Phoned the number I was given was not answered but I left a message as directed. 1 week went by and no call. I phoned again, no answer but directed to the message center. Left another detailed message. 4 days later , no call. I called the office direct and spoke to someone who said she didn't schedule the surgery but would transfer the call to a lady who could handle that. After a couple of rings, no answer message machine. Left another message. To day is December 25. Still no return call. I completed my second eye surgery with Atlanta Ophthalmology associates. Last week. Surgery was fantastic. Very professional and not an assembly line practice. Thank you Wolfson for being so incompetent and allowing me to find the best eye surgeon in Atlanta. Still waiting by the way.

This place has no respect for people's time. What's the point of setting an appointment if you end…read moreup waiting nearly two hours just to see the doctor for five minutes? It's incredibly frustrating and unprofessional.

I actually took my friend to the CarlinVision Surgery Center which is in the ORIGINAL location that…read moreCarlinVision started in decades ago until they moved up the street into a huge fancy building and added more doctors. I had my Lasik Surgery in the original building in 2007 performed by Dr Richard Carlin (love him). Any way my friend was having cataract surgery performed by Dr Willman. Even though the building is older it is SPOTLESSLY CLEAN! Very well maintained with an excellent staff. From check in until they wheeled him out it ran like a well oiled machine on how well they performed their duties. His Surgery was scheduled for 2:00 pm with check in at 1:00 pm. We arrived at 1:03 because Hwy 78 is always busy no matter what time. Check in took about 15/20 minutes going over the paperwork and paying. He sat down down beside me gave me the paperwork and bam the nurse was at the door calling his name. She took him back for prep (IV & dilation of his left eye) 15 minutes later she came and got me so I could sit with him while his eye dilated for 15 minutes more (the Dr came in before I got back there). At 1: 53 the nurse took him back and showed me the waiting area with snacks and a Keureg coffee machine. I made a coffee went to the restroom came back to drink my coffee and the nurse came out saying he did great! I pulled my car to the awning area and 5 minutes later she wheeled him out. It was at max 90 minutes from beginning to end. I'm scheduling mine for August! He felt great... took him home fed him and in the bed he went. Tomorrow his follow up is at 11:00 am where they will remove the protective patch and he starts eye drops for 2 weeks. But he can drive and go about his life except no bending at the waist to pick up anything and nothing over 10lbs. He has another follow up in 10 days. The worst thing is no movies at the theater until after that follow up. He highly recommends Dr Willman and CarlinVision Surgery Center!

If melanie bennett-sims is still there, she was very negligent in her care for a simple cataract…read moresurgery (10 years ago). I had NO problems with my eyes other than cataract removal. I lost most of my sight, never to recover. Dr. Richard Carlin tried his best to repair the damage she caused, to no avail. I have had 5 subsequent surgeries including a corneal transplant with no better results in vision. she may be good for eye exams, but she is NOT to be trusted with patients under anesthesia. With ALL sincerity - I would NEVER recommend her no matter where she was employed!

Bad customer service. The Front desk name Amy is very rude to customer over the phone. She hung up…read morethe call while we have not finished the conversation. I called her back and she was arguing with me over the phone. This experience should not be happened at this professional service place.

I went here for an eye exam and wanted to know my options other than glasses. I had to be the one…read moreasking all the questions. I said "I don't like glasses, do I have other options?" "No" "Well can Lasix fix it?" Yes I guess but I don't do that." Ok what about contacts?" "I guess so." Not helpful at all. I will certainly find another provider interested in discussing all my options.

The staff is very nice and pleasant, and the eye glasses are very affordable. Dr. Myers explained…read moreeverything proficiently.

This place has a vibe that feels like home. You don't get that "chain" vision center experience…read more Very sweet staff! All of them! FAST, EFFICIENT! Go find out for yourself!

I started coming here 8 years ago. Love the Dr's they are the best. Two years ago Lori retired and…read moreCarmen took over. She is the most unprofessional and rudest optician. She is used to patients who come in once a year. I was getting used to hingeless glasses .,came in once a week. She also told me she did not have to service me. I have had the new glasses 6 months. I checked with the board of Optometry they said she can not refuse to wait on me. She said she has wasted 20 hours over 2 years adjusting my glasses. That's 10 hours a year 1.6 minutes a day less then 30 minutes a month. Customer service is part of an Optician's job. She said she does not have the patience to deal with me. And has rudely yelled at me in front of other patients what are they doing now? When I came in for an adjustment. Replace the Optician and I can recommend coming to Dr. Hayward for eye exams. I do not recommend coming there for glasses! Worst customer service ever! Go somewhere where you will be treated like a human! being not crap!

Dr Haywood performed my eye surgery and I had a wonderful outcome. The Doctor is very courteous and…read moreprofessional and I highly recommend him ,

Best in professionalism, quality care and feedback. I love coming to this facility because they…read morealways exceed my expectations. Highly recommend this facility!!!

I have been going to LFP for 20 years. It's gone downhill in the last year or two. There used to be…read more8 doctors at this practice. Now, there are two and 4 Physician's Assistants. I had a medical problem and made an appointment on Thursday for the following week. It got worse on Saturday, so I went to the emergency room, was admitted to the hospital and missed the appointment. Now, they want to charge me for missing the appointment. I explained my situation to the front desk attendant. I got no follow-up. I called the business office. A machine answered the phone. They call you back. Hasn't happened yet. The customer service is terrible. They should be ashamed of the way they treat people. I don't recommend them.