I had an eye infection that was becoming cellulitis and needed to get in same day. I called and was…read moretold someone would call me back for a same day appointment and no one ever called. I called back and was told it was too late to get in same day and would've called another doctor had they told me that to begin with. These people do not care about their customers. It's sad. No call back with an eye emergency. Very disappointed in you.

I'd give -5 stars if I could. Was prepped and ready waiting for surgery on gurney for 20 minute…read more Was then told no surgery due to low blood oxygen. I've had colonoscopies and shoulder surgeries with sedation by real doctors with no problem. If you don't want to waste a few hours don't go to this fun house.

Very good service of my 84 year old mom and the willingness to refer her for other specialties…read morebefore her procedure with them shows an adherence to good medicine.

Starting with the positive. Had an eye surgery with Dr. Niraj Desai. By far, this gentleman is the…read morebest, could not ask for anything more, a true professional and a master at eye surgery and his craft. However, everything billing-related has made this experience the absolute worst experience. This may come off harsh, but the fact is Milan Eye Center is incompetent when it comes to billing, and they refuse to take any responsibility. They hire a 3rd party billing company overseas, so every time you call their office to discuss anything "billing-related," you are automatically transferred to their overseas contracted billing partner. Why in the world would you hire such an incompetent company to handle all your billing? This is a multimillion-dollar eyecare practice. We knew this surgery would happen, and switched insurance plans as the new plan had a specific flat in-network $1,000 copay for each eye for Cataract Surgery. The total surgery should have cost $2,000, plus the additional co-payments for other doctor visits/eval pre- and post-surgery. Guess what? Milan Eye Center never billed UHC. At the last moment, we were forced into taking out a $5,000 loan from CareCredit to pay for the Cataract Surgery. To make matters worse, after the surgery, Milan Eye Center billing third party started sending bills for $3,900 for the same surgery. ; First of all. Milan Eye Center will NOT perform any surgery until the costs are all paid off in full, meaning you cannot enter the surgery room, hence why we had to take out the $5,000 loan. So a surgery that should have cost $2,000 with insurance ended up costing $5,000 + now they want another $3,900. Cataract Surgery is not $8,900, including insurance; the total to them should be $10,900? After the surgery, we spoke with the insurance. Milan Eye Center never filed it through them, even though they are in-network. After a year, we finally paid off the $5,000 loan we should have never had to taken out... and now they still want $3,900... As someone who has worked in healthcare, what this practice is doing is unethical and illegal. [Review 742] - 15th Review of 2025

my 86 year old dad was kept waiting for 3 hours. as much as I begged to expedite the staff was…read moreclueless and while people are sitting in agony in the waiting room the staff can be heard laughing loud and cracking up on their own jokes with no sensitivity whatsoever. Very unprofessional behavior. They lost us as patients and I would recommend to find other clinic because obviously they don't really care about their patients wellbeing.

I need to warn everyone about my experience at this office, specifically with Dr. Harpeet Walia…read more It's an administrative disaster capped off with genuinely shocking behavior from the doctor himself. The back office is consistently incompetent with insurance. You'll wait months for an appointment, then wait over an hour in the waiting room, only to be told your insurance is denied because they didn't file the paperwork. They will outright tell you they did, but when you call your insurance (Aetna), you'll find either nothing was ever submitted or you received a denial because they refused to fill out the form required by state regulations and their in-network contracting agreement. Then they blame you for it. But the absolute worst part was my interaction with Dr. Walia. After a year of this, I finally brought them proof that their office had used the wrong form--for the second time. Instead of apologizing, Dr. Walia took me into a side room and completely unloaded on me. He was condescending, yelled, and treated me like a child for daring to point out their mistake. It was a total Jekyll and Hyde moment from his usual calm demeanor and was honestly shocking. And guess what? After his tantrum, they suddenly "found" the form, submitted it correctly, and everything was approved immediately. Proving the problem was them all along. The cycle just repeated at my last appointment. They tried to turn me away again stating a claim denial. When I politely asked to step to the side while I verified the situation, the staff used strong language suggesting that I was unwelcome. Upon returning home, I find that once again, they failed to use the correct form. Now I want you to let it sink in that this was a RETURN visit for a previous turn-away several weeks prior where they claimed they could not secure any of my medication for "free". It turns out I had coverage during this ENTIRE period they were giving me this line about doing me a favor because my insurance wouldn't this or that. It's shocking how you trust, and follow the narrative of the people handling their duties, implicitly, only to find out reality is totally unrelated. Why even do this? How does this even happen? Save yourself the stress. The administrative runaround is bad enough, but being verbally abused by the doctor for holding them accountable is something no patient should ever experience. I wouldn't trust them with my care, or with handling a simple insurance form.

Carmen, the Optician, provided me with exceptional service. I felt valued and heard. Carmen…read moreexemplified professionalism and a willingness to address my concerns. She went above and beyond to resolve my issues quickly and efficiently. I am grateful for the wonderful Customer Service that Carmen provided me. Sheila Thornton Lipscomb

Outstanding practice! Been a patient here since 2005. Dr's, yes Dr's Haywood (husband and wife…read moreteam) are truly professional and very good. DR. Mark Haywood is a surgeon by the way. Staff is very professional. When it comes to my sight I do not believe one should cut corners, period! This is why I choose here.

Still waiting on my returned call to schedule my eye surgery. Went here in a referral from my eye…read moredoctor I had the evaluation done for my cataract surgery and did I not schedule it that day because I had another medical issue I wanted to resolve before scheduling my eyes. I was told thanks no problem and they understood. The said just call and they would schedule the surgery over the phone since I had completed the preliminary steps. 3 weeks later I was clear to schedule. Phoned the number I was given was not answered but I left a message as directed. 1 week went by and no call. I phoned again, no answer but directed to the message center. Left another detailed message. 4 days later , no call. I called the office direct and spoke to someone who said she didn't schedule the surgery but would transfer the call to a lady who could handle that. After a couple of rings, no answer message machine. Left another message. To day is December 25. Still no return call. I completed my second eye surgery with Atlanta Ophthalmology associates. Last week. Surgery was fantastic. Very professional and not an assembly line practice. Thank you Wolfson for being so incompetent and allowing me to find the best eye surgeon in Atlanta. Still waiting by the way.

This place has no respect for people's time. What's the point of setting an appointment if you end…read moreup waiting nearly two hours just to see the doctor for five minutes? It's incredibly frustrating and unprofessional.

Well I'm home resting after my first cataract surgery on my worst eye the left one. I've had 2…read moreretina detachment surgeries in this eye in 2021 and a huge cataract grew very dense very quickly. I can't recognize the awesome staff enough! From the check in person and billing person at my check in both were kind and informative even though the AC was out in their area ! Once I was called back in about 15 minutes. They took my friend to the other waiting room bc it had ac The nurses that did my initial set up were great! Leigh and Susan were very good to me as were the others but I didn't get their names. Dr. Willman is excellent and he tells the truth but in a way that's not upsetting if that makes sense. Due to my eye condition there was no choice for me I had to do the laser, plus Dr. Willman had to chip away too. The staff make sure that you are comfortable with blankets etc etc. Plus they take them off when you get hot. Everyone was friendly and kind. I let everyone know that when I'm nervous I tend to talk a LOT but they didn't seem to have an issue with it. My actual surgery was scheduled for 11 but I didn't go back until 11:30. I had the best BP readings in my life at a doctor's office!! The nurse also used the vein that I wanted her too. Once she got the needle in my blood started going and went slightly overboard but she cleaned up everything making sure no blood got on my clothes. She even changed the dressing bc she said it was too messy for her liking! My follow up is tomorrow and my right eye is scheduled for 4 weeks. My eye feels irritated and scratchy under this big eye shield but not painfully so. I'll be glad for the shield to be removed tomorrow at the follow up. The surgery center was immaculate so bright and clean. I highly recommend CarlinVision!

I had actually stopped coming here because the other doctor that they started having me see was…read morevery dry and not personable at all. He would reach out to shake my hand then proceed to wipe his hand on his pant leg in front of me which I thought was rude and was very short when answering my questions. But I came back home, mainly because they performed my LASIK and I felt my eyesight was detonating and I should start wearing contacts/glasses again. I came in to set up an appointment and the ladies there were really nice. The office is always clean and they have a huge waiting area with plenty of seating and refreshments while you wait to be called back. The lady (I didn't get her name) I spoke with suggested I see Dr. Thornhill, after I told her I would rather see a different doctor than the one I saw the past couple of times I was there. I am so thankful for her because Dr. Thornhill restored my faith! He was very charismatic, funny, and just overall great energy! He answered all my questions and addressed any concerns I had. He also recommended eye exercises I can do since I'm constantly staring at a computer screen during my work day. So if you are not sure which doctor to see, I definitely recommend Dr. Thornhill.

Bad customer service. The Front desk name Amy is very rude to customer over the phone. She hung up…read morethe call while we have not finished the conversation. I called her back and she was arguing with me over the phone. This experience should not be happened at this professional service place.

I went here for an eye exam and wanted to know my options other than glasses. I had to be the one…read moreasking all the questions. I said "I don't like glasses, do I have other options?" "No" "Well can Lasix fix it?" Yes I guess but I don't do that." Ok what about contacts?" "I guess so." Not helpful at all. I will certainly find another provider interested in discussing all my options.

The staff is very nice and pleasant, and the eye glasses are very affordable. Dr. Myers explained…read moreeverything proficiently.

This place has a vibe that feels like home. You don't get that "chain" vision center experience…read more Very sweet staff! All of them! FAST, EFFICIENT! Go find out for yourself!

I started coming here 8 years ago. Love the Dr's they are the best. Two years ago Lori retired and…read moreCarmen took over. She is the most unprofessional and rudest optician. She is used to patients who come in once a year. I was getting used to hingeless glasses .,came in once a week. She also told me she did not have to service me. I have had the new glasses 6 months. I checked with the board of Optometry they said she can not refuse to wait on me. She said she has wasted 20 hours over 2 years adjusting my glasses. That's 10 hours a year 1.6 minutes a day less then 30 minutes a month. Customer service is part of an Optician's job. She said she does not have the patience to deal with me. And has rudely yelled at me in front of other patients what are they doing now? When I came in for an adjustment. Replace the Optician and I can recommend coming to Dr. Hayward for eye exams. I do not recommend coming there for glasses! Worst customer service ever! Go somewhere where you will be treated like a human! being not crap!

Dr Haywood performed my eye surgery and I had a wonderful outcome. The Doctor is very courteous and…read moreprofessional and I highly recommend him ,

I have been going to LFP for 20 years. It's gone downhill in the last year or two. There used to be…read more8 doctors at this practice. Now, there are two and 4 Physician's Assistants. I had a medical problem and made an appointment on Thursday for the following week. It got worse on Saturday, so I went to the emergency room, was admitted to the hospital and missed the appointment. Now, they want to charge me for missing the appointment. I explained my situation to the front desk attendant. I got no follow-up. I called the business office. A machine answered the phone. They call you back. Hasn't happened yet. The customer service is terrible. They should be ashamed of the way they treat people. I don't recommend them.

I have been going to LFP for the past 20 years. There have been some changes along the way which is…read morenormal. I was recently diagnosed with a serious issue and Dr. Dan called me at home on a Sunday afternoon to go over my tests and answered all my questions. He promptly called in a rx for me to pick up. I probably would have ended up in the hospital if it was not for his quick response. I am forever grateful with the communication of the entire staff!