Customer service is lacking at the management level. Customer service is just as important as the quality of the food. Honestly, poor customer service dropped what would have been a 5 star rating down to a generous 2. Having said that, if you go to Stacked, ORDER AT YOUR OWN RISK. I say this because we experienced the WORST customer service from a manager upon ordering an item that was unpalatable/disgusting.
I went to Stacked on a Saturday morning around 11am. The restaurant was packed but the crowd was moving at a fairly good pace. We were acknowledged by a cashier upon entry; she greeted us, took our name, and let us know there was a bit of a wait. Honestly, we expected to wait due to the day/time. The establishment is VERY small, but the layout is effective.
We were seated and the waitress was very thorough/attentive. There is a nice variety of food, but order at your own risk. We like to try new meals when patronizing new businesses. My friend ordered the Ole Omlette; a generous portion of Chorizo sausage, jalapeno peppers, topped with cheddar cheese, fresh avocado & served with a side of sour cream. DELICIOUS! Definitely planned to return and order one for myself on the following Saturday.
I ordered blueberry pancakes and asked if they had compote or fresh blueberries. The waitress said they have both and I opted to have fresh berries. BUMMER! There were no more than 15 blueberries on the entire plate and 5 of those were mixed into the pancake batter. I am accustomed to blueberry pancakes that have a generous portion of berries in the pancake as well as on top of the pancake. The pancakes were buttery and fluffy... after two bites I was already making plans to return for more pancakes, but I wanted more blueberries.
I asked the waitress for a side of compote and she informed me that there would be an extra charge. I was willing to pay the extra charge for a yummy blueberry compote (I am in love with the FRESH blueberry compote served at the Original Pancake House on 104th & Western). Unfortunately, what she brought out was NOT palatable... at all. Basically, their compote is a big, viscous, nasty glop of low-quality canned blueberry pie filling. YUCK! When the waitress sat the saucer of compote on the table, it wobbled/jiggled like pudding. I dipped the tip of my knife into the mound of "compote" and tasted it from the knife. One taste and I was ready to regurgitate the few pieces of pancake I consumed while waiting for this saucer of psudo-compote. I told the waitress, "I cannot eat that, please take that away." She said, "No problem, fresh was the way to go."
We enjoyed our food and asked for the check. The check included the charge for the UNPALATABLE blueberry compote... despite the fact that I did not eat it and I sent it away from the table. The waitress said she could not remove it from the check because we "ordered it and it was delivered to the table"!!! I've dined in a wide array of restaurants, from five star to local dives, and I've never heard of the customer being charged for food they sent back. I spoke with the manager ans she said, "We have to charge you because there was no mistake on our part, we can't help it if you ordered something you didn't like. I could see if we messed up your order, but we didn't."
Of course I contended, "I've sent entire unconsumed entrees back at other well-know restaurants (because I did not like the dish) and they did not charge for the meal, this is about a side of compote." She retorted, "There's a 1st time for everything." To which I replied, "This 1st will also be my last time here." I paid for the nasty compote and I will gladly patronize other restaurants with quality customer service and edible blueberry compote.
The management at this establishment would rather lose patrons than comp a $1.50 side of blueberry pie filling. read more