THIS IS A SANITARY AND CUSTOMER SERVICE REVIEW!!!
As I was sitting eating my food, a girl (I believe her name is Tiffany) comes to the back hall from what appears to be the kitchen area with a DOG (Pitbull that was 14 months old). Then, the dining staff (all except 1 because he said he didn't like dogs) came to see this dog. They are very excited, petting the dog, letting the dog lick on them, and having a good ol' time for 10 mins give or take. Then she left with the dog and went back to what appeared to be the Kitchen area. Only 2 of the dining staff washed their hands after handling this Dog and my waitress was one that didn't wash their hands. The 2 that did wash their hands literally just splashed water. Then, I saw my waitress touch the to-go boxes and give them to customers, the ketchup and different food items on shelves. So, when our waitress came to see if we needed anything, I voiced my concerns with her handling the dog and not washing her hands and the fact that a dog should not be in a food establishment. She suggested that I speak with a manager, which I agreed, because this situation was not ok.
Here comes the manager in a very defensive body language leaning over me. I voice my concerns with allowing the dog in a food establishment and she defends it and sees nothing wrong with this situation. She says, we allow service animals in our restaurant, and I let her know that's fine. Then, she asked me if a Service Animal is cleaner than a regular Dog? I told her service animals are not in the kitchen or being petted by your dining staff. I have no concerns with service animals and you're missing the point. So, she is pretty much combative with every issue I'm voicing to her. She says, you already have your food so what does it matter? So, I asked, are you defending this incident? She says, well I'm not denying that it happened. I asked for her name, and she yells I'm the owner, I'm not giving you anything. She gets all hostile and tells me to get out, I'm not welcome, and don't come back. As I'm getting up out of my seat to leave, another "worker" pulls her back and she yanks away as if she was going to attack me or something. Then another guy says to my husband and I, we just wanted a free meal today. I never said I wasn't paying; I didn't want the food comp'd. I was simply letting her know her staff didn't wash their hands after handling a dog and a dog shouldn't be in a food establishment, especially in a kitchen area. She was so rude and condescending and thank God I remained calm and didn't match her energy. I will never dine here again. Well, I'm not welcomed anyway.
My point was if they didn't feel the need to wash their hands after allowing a dog to lick all over them, in what other situations did they not wash their hands? Did the kitchen staff do the same thing with the dog as the dining staff? I literally told her perception is everything. Customers shouldn't see this, and she was very combative about that also.
Hopefully we hear a response from the owner on this review. read more