I WAS NERVOUS TO USE STABELLA FOR ALL THE NEGATIVE REVIEWS BUT HAPPY I DID. I was really nervous because of the companies low ratings and the fact that they were contracted through Lowe's. Lowes said it was Stabella's policy to collect full payment for everything up front. We're currently in the middle of a HORRIFIC remodel project in the kitchen and bathrooms with Lowes. If something could go wrong it went worse. It started in April and isn't finished yet! Stabella is the only thing that has gone right on the job. Anyway, I couldn't be HAPPIER than we chose Stabella. Carlos completely flipped the story. He drove 3 hours each way, walked in energized and ready to work. He worked with a calm, quite precision manner. We're doing granite counter tops and backsplashes. He lined the viens up so will that it looks like it's a continuous seamless slab. This level of care is an art, not a task, a true passion! He's been doing it for 20+ years and is obviously the master of granite. He's a creator a true artist, perfectionist and still loves his work. That kind of pride is rare. Honestly, I can't give enough stars for Carlos. He's a true 10 out of 5. Best of luck Carlos! Actually, I guess this review was more about Carlos than Stabella. Looking back, there was a few hiccups along the way. They were so minor while Lowe's were so major, I chose to overlook them. I didn't like the policy of having to pay in full before project was completed. What recourse would we have had if we weren't happy? There was also a few issues with scheduling, but again we didn't know whose fault it was. Lowe's or Stabella's? Anyway, we were very happy with how the kitchen granite finally turned out. read more

If I could give them a ZERO I would. They measured wrong, then had to come back to fix the cut on the counter top. They insisted that they could cut a hole in the drywall and just push the side that was wider back and that it would work. It did not. So I had to hire a contractor to fix the drywall and paint it again. Then they came back with a new countertop measured right but when they took out the other one that they already installed my sinks on they broke a sink and we had to then wait a few more weeks for them to replace the sink and reinstall the counter top. I have in writing from them that they would pay my contractor. They still have not and it has been nearly 2 months. They also did the countertop in our kitchen as part of their Lowes installation contract. The backsplash has still not been fixed where they cut it jagged and placed this cut right in the middle of the oven top where it is very noticeable. I wish I had read their reviews as other's here have said. I would have insisted Lowes use a different contractor for the installation. Now Lowes is having to deal with me as Stabella has stopped communicating with me. I am also filing a complaint with the BBB. read more

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BUYER BEWARE: booked through Lowe's. Note the following facts: 1. Scheduled 9\2\26 from 1-5 p.m. arrival. They arrived at 4:45 pm. They were supposed to be done with the install by 5 p.m. 2. Like other reviews, they said the truck broke down, which is why they were late. Again, no heads up in advance. 3. They were cutting quartz, in the dark, in our parking lot at 8:48 pm. Silicon Dust all over ours/neighbors cars. This dust can damage cars, and is a health hazard. 4. They finished the job at 10:00 pm. The cutout for the microwave was not correct and resulted in the installers to waste time the next day trying to put it in. 5. We received complaints from the neighbors about the noise and had to write an apology to the HOA for the disruption. We paid our neighbors to get their car washed. 6. When contacted the next day, the manager, Rodney, was rude, and never returned another call. 7. The following day, we were told one of their people would be there between 11-2 pm to fix the problem. No call. No show. Obviously, they never intended to send anyone. 8. Because of Stabella's non responsiveness and reading the other reviews, as well as lying about sending help to get me off the phone, we disputed the $9800 charge to Lowe's. 9. On 9/17, they finally came and fixed the problem. Two weeks without a working kitchen. Without pulling the credit card charge, it is unlikely we would have had a fix at all. Money talks, I guess. We are currently working with Lowe's to get a customer compensation back in our pocket for all we have been through with this fabricator/installer. Terrible attitude from management, poor communication, promises made and not kept. Lowe's should be ashamed of themselves for using this company. The countertops look lovely; the hassle to get it done wasn't worth it. There are other companies out there who can get it done without the stress. read more

just started working with this company. I wish I had read the reviews before going with them. We have had nothing but problems with them. Do this, Do That. Now they say we never scheduled an installation date, although I have an install date from them. Poor office skills and terrible communication. Now our kitchen project is upside down due to these incompetent people . What's worse is now its costing me way more than it should and somebody's gonna pay. read more

We had a great experience with Stabella. We're very happy with our granite counter tops and they were installed properly and look great. When I had some questions and concerns they met them. read more

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I didn't even wanna give them one star. These people don't deserve any stars. Their customer service sucks. They would not fix our problem that they created. They drilled the quartz totally missing the hole where the sink is supposed to go. They are awful run away! Run away from these people. They don't deserve your business! read more

Stabella, Inc - The hole for the counter top is way off from the hole in the sink. - General Contractors Near Me - Monroe, North Carolina

Overall they did a good job. The install crew were great the quality was good. Just a little communication issue with the day of install time other than that a good experience. Lowes subcontracted them for our job. Sorry a lot of people didn't seem to have a good experience a lot depends on the crew they send out. I wish I could remember their names anyway the job was in Wilkes County NC February 24, 2016. read more

Would never use them again This was Who Home Depot uses as their manufacturer and install, but what I ordered from the store off of the wall sample looked nothing like the manufactured counters. When I informed Stabella about this they just argued through the whole process, went back to Home Depot showing them photos and their faces said it all.!!!! ended up getting a full refund but would never recommend or work with Stabella again read more

Quality of work and care in resolving imperfections in work and missing granite pieces Installers of countertop were kind. But countertop has scratches, chips and 2 small pieces missing. Company does not make it a priority to resolve these issues. No show for scheduled repair. Contractor for Home Depot. Do not use Home Depot for counters or appliances read more

Purchased several weeks ago. Required two trips to complete measurements. Was told install would be Monday, 11 Aug. Received call that morning saying not today. Rescheduled for today, noon-4pm with call 30 mins out. At 2:45, called to check. "No update. They'll call by 5pm." It's 3:36 and stillno call. I've have rescheduled plumbers and painters once already. Having been out of our home since Helene, this is the one thing we have to complete before the rest of the finish work can happen. Everyone else is waiting on them... and the P.O.S. installation manager won't talk to me. Just hangs up. Go anywhere else. Use any other company. I don't care how wonderful the granite is, they clearly don't understand how to manage business. They require a 3-day notice to reschedule, but have now dropped the ball twice in one week without regard to my cost or inconvenience. read more

took 4 weeks then arrived and broke the counter. They want another month to replace whats broken.

Exceptionally poor customer service from scheduling to customer communication. It is amazing that a large corporation such as Lowe's would risk their corporate reputation. Hold times were excessive and dropped calls are common. My project was delayed by months! I strongly advise that the "customer beware" when discussing installed countertops with Lowe's. read more

We have been attempting to have a countertop installed since June after Stabella came and measured our old kitchen countertop. Placed the order in May. We have been very puzzled by the communication between Home Depot and Stabella's "said" process. Via Home Depot's website I placed our order and at the same time made the countertop selection. Since June I have had some calls from Home Depot and Stabella requesting I select my countertop which again is on my Home Depot order. In Stabella's representative, they don't see that. In a recent conversation (October 16, 2023) with Stabella I spoke with a very rude person that wanted to own the conversation and continued talking over the CUSTOMER and would not stop after a number of times asking her to let me talk. Whenever I started talking, she continued to interrupt and talk over me until I became so frustrated, I told her to shut up and felt it was the most appropriate response and she ended the conversation. I called back to speak to a higher authority (the same person answered), and she then refused to pass me to the manager or owner. Home Depot needs to rid themselves of Stabella and I personally would not do business with them if it was my choice for our kitchen countertop. I wonder if Lowes has better partners. read more

Incorrect measurements, excuses galore, no-show for appointments. One of the most frustrating experiences I've ever had with a reno project. The worst. read more

I have been in the process of having kitchen counter tops installed by Stabella for about a month. it's still not done! First time they came here one of the pieces of my counter top was cut wrong so I had to wait for the new piece to be cut correctly, second time they brought the wrong piece again! They promised me to come today and finish. I haven't heard from them at all today.i realize it's a holiday but they promised to finish TODAY,I will never use them again! read more

After reading some reviews of this company I'm glad I canceled my order which I placed through Lowes before I got too far into the project. Paid my 50% deposit and waited over a week for the measure appointment. They came and couldn't measure because their laser measuring tool couldn't find all the corners (seems the measurers didn't know how to use a tape measure).They called two days later to reschedule, but by this time I had canceled thought Lowes because the Stabella time frame was way too long for my needs. I have since gone with a smaller local company with a much better turn around time and a better cost. Hopefully they are better than Stabella...they couldn't be worse, from what I read. The only reason for one star is because Yelp required it. Have gone with MC Geanite who gave great reviews. read more

Stabella incorrectly measured causing the countertops to hang over an inch where the refrigerator goes. Home Depot asked them to cut it off to be the same length of the cabinets. The owner refused. So it looks very weird. I can't recommend them. read more

I ordered countertops back in July. They rescheduled my measure at my inconvenience since I had to drive here from Florida to meet them. And then on installation day they didn't show up and I got no phone call explanation as to why why. Again, I drove here from Florida to meet them. This company is unreliable. read more

Great experience! They arrived on time and took their time with installation. We couldn't be happier with the results. We are very particular about details and Rodrigo did an exceptional job! We used Stonemark Perla White quartz. read more

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When they installed our new sink of which we purchased from them . They dented the new sink and did not say a thing . We had to call many times to finally get someone out . When he finaly came which was half an hour after the four hour window and a phone call. The installer tried to blame us for the dent . He was late rude and unapologetic. read more

I purchased some countertops through Home Depot, and even though Home Depot did a TERRIBLE/HIDIUS job, Stabella in the other hand were able to accommodate, and fix the misunderstanding HomeDepot caused. Thank you so much Ms. Michelle Enrique and Victorio Belletini for making this an project worthwhile! True professionals. Unlike HD. read more

We purchased a bathroom countertop thru Home Depot because the quartz we chose turned out to be HD exclusive and saved money being allowed to purchase smaller amount without being forced to by whole slab from local fabricators. After I paid, i looked up reviews for Stabella and almost cancelled our order due to some of them. I'm so glad I stayed there course! Any hiccups we had in this process came from HD, not Stabella. They always answered the phone, kept updated status of where we were in the process, and kept their install date as promised. Their template guy was excellent as were the installers. Great experience with them all around. Only negative in the whole thing is the length of time from purchase at HD to project completion was 2 months. I think this may be expected when you order thru HD. It was long, but worth it. I saved about $1K over if I had ordered through local fabricator. Thank you Stabella. Great job. read more

Stabella, Inc - Coastal gray quartz - General Contractors Near Me - Monroe, North Carolina

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Stabella Inc were contracted by Home Depot (Charlotte NC) to install our quartz countertops. After reading these Yelp reviews, we were very concerned about the quality of their work. However, we had a completely opposite experience. The crew was efficient and professional. They consulted us when decisions had to be made and provided useful advice. We did alter our design which required another visit. The appointment was rescheduled two times before they completed the project one evening. The guys were great. We are very pleased with the finished product. read more

Terrible. If I could give negative stars I would. A subcontractor from Home Depot and they have yet to finish the job one month later. My countertops r sitting on two wooden sticks because of their lack of communication with each other. Other projects continue to take priority without finalizing any resolutions with my countertops. This has been extremely disappointing after $4,700 spent with them. Will no longer do ANY business with Home Depot much less Stabella. They will take your money and leave you stranded. Stay away at all costs. read more

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Didn't read reviews before using Stabella. They were contracted by Home Depot where I bought two countertops for my kitchen. Installers were really good but the guy doing the measuring was very sloppy. One of our counters has a 1-1/4 inch overhang now. Looks so stupid. And the stove barely fit back in the space. The other counter looks really good. Nice normal overhang. I won't use them again. read more

where do I start? After about a year there was a crack in the corner of the counter top. Called the contractor who came out. After a few weeks, Stabella told them that cracks we not covered in the warranty! To make a long story short, I had to take them to court and received a judgement in April. Since they are in NC and the work was done in SC, they are ignoring me. The total in $4100. We will have to bit the bullet and go some place else to get the top and sink replaced! I have a lien against them. read more

Working on getting my 3rd granite counter top. Because they keep sending defective ones. Not at all a good experience. read more

Stabella, Inc - Issues with my new tops with Stabella - General Contractors Near Me - Monroe, North Carolina

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Our interaction with Stabella Inc, has been through a countertop purchase at Home Depot. Stabella is one of the contractors HD uses for their countertops. TLDR: Keep your correspondences with Stabella so you can dispute any of their false claims and be very careful to check the details, lengths, seams, corners, edges, because they won't be and will try to stick you with broken/incorrect pieces. From the first time Stabella came out to measure, we knew there were going to be issues. The technician made rough measurements, sometimes only measuring once, when it came time to the details, and we asked what he recommended or what most other people chose, he seemed perplexed and unable to clearly answer basic questions about corner radii, edges, or overhang length. My wife had just overseen the buildout of a new space at work where counters were installed (through Lowe's and another contractor) where they measured multiple times, once with the standard tape measure, and again with a computer controlled laser measure system - so we knew that what Stabella was doing wasn't the greatest. When the installers arrived the problems became apparent. They forgot one of the 7 pieces necessary to complete the install (you'd think someone would do a quick count before the order leaves the shop), one of the pieces was cut about an inch too short (going back to the bad measure), two others had noticeable chips in the corners, and in front of the sink was a large, very noticeable chip with a poor attempt at repair, and the sink cutout was cut incorrectly. If you're keeping count, thats 2 of 7 parts that arrived properly. Unfortunately, for us, we didn't notice the sink chip until after the install, luckily, we didn't sign for the completed visit since they forgot a piece. My largest frustration here is that the chipped piece should never have been allowed to leave the shop, once damaged they should have used it for smaller pieces NOT trying to pass it off as new. Next we reached out to Stabella and Home Depot with pictures of the issues and imperfections. Both responded quickly saying they would look into it and get back to us, both did in a very timely manner - Home Depot taking our side, Stabella remaining stubborn that it wasn't their fault. Here's how that went. On the two smaller chips, they said they would fill them in, no problem there. The missing piece, oops, again they would get it fixed. For the part that was cut too short, are we sure we didn't ask the measurer to have it that short? ...seriously, why would we have asked to have 1" of our cabinets showing, who even says that. Their initial take on the chip in front of the sink was that it was part of the manufacturing process and they would just repair it, no problem they said, even their technician who came to do the repairs was perplexed, saying that it was too big to repair and shouldn't have been shipped. The sink cutout is where things began to get a bit sketchy. When they came to do the chip repairs, they also measured the sink cutout to see if it was cut wrong. Stabella initially told us they cut it to the size the manufacturer's recommended size and the shop checked the cutout blank (piece where the sink is) and that it matched what we agreed to. Both of these were clearly lies. Fortunately for us, we had e-mails between us and Stabella outlining exact measurements for the sink, not only that but we requested, and were given the sink cutout. So the part they claimed to have measured was sitting in my garage. Eventually they agreed to recut both incorrect parts and have now installed them, although they chipped one of the existing parts in the process and didn't have paintable caulk to caulk the edges (now that's my project). Overall, we would never allow Stabella to do another job in our home and are looking forward to having the project done and behind us. read more

A happy ending! Stabella sent out well-trained and experienced Rodrigo to clean up the mess made by the installation team, and he did a great job! He smoothed the caulking lumps/bumps under the overhang in the sink areas and cleaned up the caulking on the floor and elsewhere. I'm satisfied now with the total job--the countertops are beautiful, but it took persistence. Thank you, Jeremy. read more

My experience with Stabella was the worst experience that I have ever had. I am 62 years old and how they treated me was the worst. I am surprised that Home Depot wants to work with them. The women that work in their office are all very rude. The guy that came out to take measurements said he could not do it because we had things on the counter. It would have taken only 5 minutes to clear the space. He left and we had to set up another time for him to come back. The installation crew came out the Thursday before Easter weekend. They finished up at 6 PM. They did not finish the job. They did not put back any of the covers for the electrical outlets. Everyone at this company goes out of their way to be as rude as possible. I ended up having to have a supervisor from Home Depot to put back the electrical outlet covers. This whole experience was a nightmare. read more

scared by the reviews and yet home depot ---for whom i have respect--sent us to them.. we are stuck....no one is communicating with us, someone from HD let us know that there was a halt in the process as the price had risen a lot--over 1,000. due to extra sink and length---but i didn't know that and HD finally communicated and we agreed to add extra cost to the promotion that allowed these folks to get paid and order the shattered glass counter i love---[its called Juneau==] which is popular and short in supply so wont be ready till august hence NOT impressed with pre work, will sign back in for updating as we progress. read more

Responded to phone calls and questions in a timely fashion. Office people polite and respectful. Installers arrived on the scheduled day and time. Install went well and so did clean up. All old material was taken away. Would recommend. read more

Stabella doesn't even deserve 1 star after the 9 week level of purgatory I have dealt with that is still ongoing. The countertop quality and designs are of satisfaction. The customer service from Natalie was rude, demeaning, and unresponsive. I was left with no countertops and no water as they cut them incorrectly after waiting six weeks. Not only that but I now have a 47 inch scratch on new flooring from them sliding a range across the floor rather than the three men present picking it up. The day they scratched it I made Jesus, the installer take pictures as well. They now deny that they were the reason the floor is scratched and is now refusing compensation. Absolutely do not purchase from Stabella. Lowe's should not use them as a contractor after the way the company has treated me and my beloved house, they are losing a loyal customer. read more

Had my bathroom counters done and they look beautiful!!! One of many satisfied customers!!! Would refer the Castro's for installation both do excellent work and are professionals!!! Both were highly referred!!! Will definitely be back for my kitchen countertops!! read more

Stabella, Inc - two sinks in a bathroom - General Contractors Near Me - Monroe, North Carolina

Absolute worst company ever! Another appointment to install counter tops because they can't measure properly, window is 9-11, they arrive after 11:00 because they had car trouble. No one at this company has any sense of importance or urgency much less compassion to a customer who has spent thousands of dollars! If you hear their name, run, run fast, you will be disappointed again, again and again. The manager is just as bad as the staff. He does not give a crap! read more

Don't get me wrong the installers were cordial and professional but they installed two countertop sections wrong, never used a square for fine adjustments, and as a result I have a very obvious silicone seam. I sent photos to Lowes and they reached out to Stabella. The response was "I looked at the pictures and that seam is perfect. I don't see a need for us to go back out." Clearly the company does not stand behind their work. I might also add that when you sign off on the Stabella job, there are five pages of disclaimers saying they aren't liable for anything! I had read the bad reviews before the install, and asked Lowes if I could get someone else to install. They said Stabella was the only installer for Silestone quartz. So I suggest you pick a color from another manufacturer. Do NOT use Stabella. read more

My husband and I used Stabella for our new quartz countertops because we went through Home Depot, and Home Depot uses Stabella as their fabricator. We had a terrible experience and would not recommend using Stabella. Our initial installation appointment was cancelled the morning of because we were told the piece was dropped and broke. I had a lot of difficulty reaching the Stabella rep to reschedule. It took 48 hours and several phone calls from me to set up another installation appointment six days later. At the second appointment, the installer told me that the piece had not been dropped and that, most likely, the previous installer looked at our drawing and refused to install it because it was too difficult/ not cut correctly. Regardless if this is true or not, this is terrible customer service and communication between employees. He attempted the installation but was unable because it was not designed/ cut correctly, which he knew before he attempted installation. At that point, I had to call Home Depot to help me reschedule again and make sure Stabella actually brought the right piece. It was finally delivered on the third try, but I missed two days of work unnecessarily for our botched appointments. We were also without a usable kitchen (no countertops, no sink, no water for the dishwasher or icemaker) for an extra week. Per the manager at Stabella's suggestion, I emailed the owner Mario with my poor customer experience. I never heard anything back from him. Terrible company - absolutely do not use. If you go through Home Depot for your countertops, make sure they don't use Stabella. read more

I purchased granite countertops thru Lowes. They contracted the install with Stabella and I received some of the worst customer service I have ever gotten from any company. After paying for the countertops on a Thursday a rep from Stabella called me on Friday afternoon at around 5:00. I could not take call at the time but called back within 30 minutes and they were closed for the day. On their message they offered me the next Tuesday morning for an appointment to measure. The next day was Memorial Day, a Monday, so Tuesday the time they offered was obviously not gonna work. Two days and four phone calls later I finally received a call back from them. I was given an appointment nine days later and I simply said, "the first appointment you offered was within two days but that past without me being able to get in touch with you". The rep was very rude and blamed me for not getting back in contact with them sooner. Being under somewhat of a time constraint I told her that I would take the appointment but if I found someone to do the install sooner I would let them know for the cancellation. In the mean time I checked Stabella's online reviews to find some very dismal work that they have done and the unhappy customers they have left in their wake. It was difficult to find another company and my time constraint was something to consider over all these issues so I was undecided for several days as to cancel and also wanted to speak with Lowes about this company. When I did speak to Lowes they told me Stabella took my appointment off their schedule and the reason being because I canceled the appointment. I did not. Run from this company. They do not care about customer service. read more

I paid Home Depot to install a backsplash for me and they subcontract Stabella to do the backsplash . I told them the color I wanted when they started the work the color didn't look nothing like the color I chose it didn't match at all . I had a feeling in my sprit that things wasn't going to go well so when he was half way done he called me because I was in the back part of the house and when I walk out I thought that I was being punk it looked terrible it didn't look professional at all then he told me well we can't do the other side because we broke the slab of granite that we cut for that side and he said we got to cut another piece it will take about two days they lied it took a whole month . I told them I didn't like it because it looked very tacky and blotch up they had a big hold in the corner like they had chip the end of it and then they had big seams running down the middle and it was cut wide enough around my microwave so I call the manager of Stabella told him I didn't like it and I sent pictures he said when they come back to fix the other side that they would fix everything that I don't like After waiting a month they came back and I told them that two of my electrical sockets was not working and they was working before and they told me I got all me electrical I said that not right and when they started the other side they broke that piece and my wall was all torn up and they said you got to wait again because we broke another piece my kitchen looks terrible I cried and I felt like I had been scam . I don't recommend this company at all . One of the guys that was doing the work made a racist remark to me he ask me did my family and friends like the backsplash and I said no they didn't like it and he said well " You people doesn't know what you like " that was a racist comment . This company does not do good quality work it was a very bad decision using Stabella so please be aware read more

I purchased Quartz counter tops from Lowe's who sub contracted the installation with Stabella, Inc. The installation was sub-standard and a nightmare with totally unnecessary damage to our kitchen. The installers were careless, unprofessional and did not take responsibility for any damage they caused. Only when I contacted Lowe's customer complaint dept. did Stabella respond sending someone out to repair the damage. Lexi at Stabella's customer service dept. was helpful setting up the repair, easy and pleasant to work with. She scheduled Carlos, who is without doubt (at least one of) the best and most experienced employees this company has. He did an excellent job repairing the damage caused by the installers. Of course, if the job had been done correctly to begin with Carlos would not have had to come two days to repair our kitchen. I would not recommend using this company for any remodeling, their installers are rude and uncaring of customers and their homes. Until reading k.d.'s December post we thought Lexi and Carlos were the only reliable employees. read more