Not only did we not get our order but it took months to finally have our refund issued, not to…read moremention we lost a whole season of riding due to their lack of communication. They advertise products they don't even own in hopes that they can outsource from the appropriate distributor. They shouldn't be called Royal Distributing, they are more a kin to a shady Amazon Dealer who makes promises they can't keep. They also have this review page masked with a bunch of false reviews where they basically bribe people to give them 5 stars. Even their manager admitted to me they have been losing their CORE customer base due to improper trading practices. Maybe treat people in this town with respect, not that you can trick them into funding your money laundering scheme.

If I could give less than 1star, I would…read more Absolutely miserable handling of all things here. I was here to shop for motorcyle gear for the family, and made the "mistake" of having a family. After waiting almost 45 minutes in the lineup, I finally get inside and not 5 minutes later, my 6 year old needs to use the washroom, but they refuse to let him because "cleaning the washroom is unsafe for our employees". So I am forced to leave the store to use the "nearest" washroom at Tim Horton's, and when I return, I would have to wait in that same lineup for another 45 minutes!!! Not going back, not spending any money here. Absolutely miserable. Using Covid-19 as an excuse to turn customers away because we need to use the washroom!!

This is my first visit to Maxxim…read more Maxxim is a business that has opened in Barrie to provide more opportunity and access to quads, motorbikes, trailers and other sporting vehicles. Full service location that services what they sell. Today was their grand opening. Well organized, a great selection of vehicles, and accessories. The store is well staffed and they are open every day of the week. I was impressed with the diversity of vehicles and was looking specifically at the more balanced vehicles (4 wheels) as I have a balance issue. Easily accessible location, friendly knowledgeable folk, and easy to find a restaurant to eat at afterwards as it is close to many restaurants nearby.

Ron, Alex, Josh, Rebecca I want to thank everyone I came in…read morecontact with at Barrie Peak power sports. I spent a lot of money (IMHO) on a used bike and when I thought I had a problem with my bike, I was quickly and fully invited to bring the bike back to be looked over. I felt well cared for by everyone I had contact with and thankfully - I didn't have the problem that I thought. Now I have even more confidence that I bought the right bike at the right place - thank you all for your wrap around great customer service. Thank you

Terrible.. bought a bike and have been abused since. Spent a mint and been treated like a foolread more

This place is terrible! i Went to buy a bike and put a deposit down and days of not getting…read moreanywhere with my financing, i decided to look elsewhere. I Found the exact same bike, newer, for much less. i Asked for my deposit back and they gave me the run around, asked me to write a letter explaining why I didn't want the bike and then they would refund me. I told them financing was taking too long and I found another bike. The owner John, spoke with my wife, insulting her and threatening to deduct money from the deposit. They are still not refunding the money, and are refusing to give the full deposit back. They are crooks! Stealing innocent people's money and doing bad business. DO NOT SHOP HERE.

I have been riding motorcycles for seven years as of yesterday, and for that entire time haven't…read morehad a better experience than here. they aren't perfect, but I truly believe they deserve five stars for the ways they go above and beyond for customer experience. For helping me with bike issues more times than I can count, here's to you cycleworld!

It's a nice Harley Davidson if not difficult to find. You can see it from the highway, but getting…read morethere requires traveling through a maze of shopping center parking lot. One you arrive you will find your standard Harley. Nominal curb appeal. The inside is a little more impressive. I just go for the poker chips.

Biker Beware! called because I needed a new battery for my…read morebike. A HOG Life Time member, one of their HOG chapter members, have CAA, AND extended warranty and got a bill over $500 to replace dead battery! When asked for an explanation, just got this is what it cost! Asked to speak with service manager and "sorry he's in a meeting." Spoke with finance person and was told "that's your bill, pay it!" WOW ZERO customer service and ZERO integrity. The only reason they are still in business is because there is no other dealership close. DO YOURSELF A FAVOUR and drive the extra distance because not all dealerships are created equal. Try FOXES in Owen Sound or MACKIES in Oshawa, or Peterborough. Go anywhere but to Barrie! These other dealerships understand customer service and won't exploit you! This happened in September 2018. Still haven't gotten a call to discuss my bill...... Oh and because I dared to speak of my bad experience, they kicked me out of the chapter! Nice. I would rate them a BIG FAT ZERO but am forced to put a 1 star. Not worth it.

Sales process is professional and the service team follows through…read more My experiences with this dealership have been positive and will continue to recommend.

I do not recommend Dewildt Marine in innisfil. I brought my outboard motor into have a water pump…read moreput in they told me it needed a new lower end barring I said never mind with that just put it back together I will pick it up I got the motor back in peace's they did not put it back together I am pist and the manager treated my wife like dirt I will never go back there again after this I have heard nothing but negative comments about Dewildt Marine in innisfil very disrespectful and horrible butchered work they did.

Pt.1 (google review) called the store with a problem i…read moreneeded answered and described as much as i could without getting cut off and ultimately being told by the owner herself that "We cant spend time talking about and helping you diagnose over the phone its not beneficial for us and a waste of time" so i said 'fine ill call a store that will help me" Response from Owner your description is close, but not accurate. You called and asked for our tech. Our technician is booked and busy with work orders. We also can't fix a bike over the phone. It's like calling a dealership and asking for a mechanic to fix your car over the phone, and expecting him to drop the job he's on to cater to you. You bought a used bike, you bought batteries at a depot and then expect Ride the Wind to accommodate you for for free. Book a service appointment, we can fix your bike no problem, but that would require an investment from you. You installed your own batteries, walking through step by step on a phone won't get either of us anywhere. You are not our customer, and we can't facilitate you while putting one of our customers aside. And no, we are not a free 1 800 help line. Pt.2 If anyone is looking at this reference my google review for Pt.1 Kinda funny How The owner is spinning the words around, All I called for was some basic information to clear up confusion I had but since then Super Ebikes on Essa Road has been an absolute blessing to work with I originally called ride the wind with information on if my controller was bad, attempted to describe the problem in hopes that the mechanic while I understood was busy and truly I don't expect instant service but could quickly pop onto the phone and simply give a brief explanation and say hey yes it's your controller or do you have enough batteries to supply it with power instead I was met with by the owner herself "where did you get the batteries and where did you get the bike" from in a rude tone cut off multiple times and as I previously mentioned in my Google review was told they can't help me over the over the phone and to to book an appointment but hey, they're not a free 1-800 helpline so that right there tells me they're not willing to help you over the phone with something simple. Kind of funny how if you used bike and get your own parts an issue they won't help you unless you're actually at their shop kind of funny how the owner says that I ride the wind to accommodate I don't. I simply called and asked simple information. That's it. they say I'm not their customer. Yes I'm not their customer because I didn't buy from them. Thank God, but Customer Service is and should always be the top priority when someone calls even if they're not a customer at their shop so it seems like they only deal with their own base meaning people who bought from them directly also another funny note I should add the owner said expecting the technician to drop whatever he's doing and help I simply started the call with saying is your technician available? She responded with he is busy. I then replied with OK could you be able to possibly help shed some light on my problem didn't even ask what the problem was straight up asked in a rude tone like I previously mentioned where'd you get the batteries and where'd you get the bike? I replied with it's used and I bought my own batteries and then listed the shop that I bought the batteries from which was total battery in Barrie check them out they're awesome. Yes, I installed my own batteries because I did a lot of research on how to do it properly and effectively without taking it to a shop the owner also states that walking me through it over the phone won't get either of us anywhere. How does that work? If a customer can't reach you and bring their bike in apparently walking a through the won't get either of them anywhere sounds like they're just money, hungry, and upset that I wasn't gonna bring my bike in for them to charge me whatever fee they have for a diagnosis. I figured it out myself with the help of Super e-bikes on 200 Essa Rd in Barrie Ontario don't go to ride the wind unless you're willing to pay, God only knows how much for them to just look at the bike not even the time it takes to either transport it yourself if you're out of town and then parts and labour plus taxes on top of that I don't care what the owner has to say about this one. It doesn't bother me whatsoever go to Super Ebikes their friendly knowledgeable staff and quick turnaround times will have you in and out of the shop within a few days if not hours or best case under an hour. I know this review is quite lengthy and detailed, but it has to be known that this shop will not help you unless you can bring your bike in and on top of that if you bought your bike from them because if you bought your bike from a private seller like I did or another shop they won't help you at all. Hope this helps

Own an emmo knight sport that was used and bought off a facebook seller, after a month the…read morecontroller did stop working and needed to get replaced. This time was contacting ebike shops in my area and Ride the wind ebikes was one of them. Contact the company over facebook asking about how much to get a new emmo controller and get it installed or how much for installing a controller that I've bought myself, i was told it would cost around $100 an hour to rewire the bike, it would cost this much for a new emmo controller right from emmo. Everything sounded great was going to pack up my emmo ebike into the SUV and bring it to the shop. Next day got a new message from the company but guess its another person because was told that the controller install can not be done unless if i would buy a new $2,000 battery for my bike. This point i said why do i have to change my battery for a controller to get installed, the new controller was not faster or more powerful so it did not make sense. Seems like installing a new controller would be not a lot of money for them so unless i buy a new battery i was told they will not do nothing for me. I've seen many post on facebook on stories about this company and I've luckily only talked to them about getting service done to my ebike but never bought a new ebike from them so i can not say much about that part of the business.

Lied about work they said they did and charged for. Thought they were great until I found out…read more Nothing worse than being outright lied to.

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