It took us awhile to write a review but I think we will before the RV show in Toronto at the end of…read morethis month. We bought a new 44ft 5th wheel last year at the RV show from Lazee Acres. We shopped for 3 days then decided to buy from Lazee Acres (the rep from Grand Design) is the one who sold it to us. To do the ppwk and final up the papers it was with one of the Owners Tom. We specifically asked not to have the one at the show as 10's of thousand of people went through and it was scratched and so on, so we ordered different color of couches and not being our 1st purchase we knew what to look for. Everyone knew that we wanted a knew one from the factory and needed it by the end of April begining of May as we were leaving for BC early May for the summer. They promised we would have it for then. So May 3rd they called and said our 5th wheel was in but needed to book an appointment to pick it up. We are a couple of hours from Orillia so we decided to leave the next morning to go see it (something was fishy) when we got their they said oh come back tomorrow morning as we have to take it out (if it had just arrived it should of been close) so we went back the next morning and they had opened it up for us, it was completely at the end of the yard, it been parked there since they brought it back from the show. As soon as we walked in we knew it was the one from the show as the couches were the same color and not what I ordered, also the same serial # (we had taken pictures) scratches all over. We walked back out and let them know...they knew that we knew. We directly called the rep at Grand Design and he said he would personally have it made immediately. It arrived beginning of July. So that being said they ruined our summer!!We are in our 60's so it is important for us. I will never go back at Lazee Acres, they are liars!! The only thing I regret is I should of taken my deposit back and ordered a new one from another dealer, our summer was ruined by then anyways. I WOULD NOT RECOMMEND LAZEE ACRES TO NO ONE !!! Louis and Marielle

This dealership is an absolute joke and especially their Service Department. They don't care about…read moreanything but receiving payment for new product. The ratio of new units they are putting out there versus the amount their Service Department can take on is ridiculous. The Service Manager is nothing but a condescending little prick! Tough guy behind the emails but zero balls to contact his customers back via phone when a call back is requested. I will never return to this Service Department nor purchase another product from them. They spend more time revamping their Service Department email replies to push you away and are more focused on replying to their online reviews. Priorities are waaaaay out to lunch. Good luck if you purchase anything from them.

Disappointed that Camp Mart offered poor communication in regards to the return of my trailer. Was…read moretold they did not have service advisors or technicians on site on Saturdays. Was told before the weekend I'd be by, but was unable to specify a time. Sadly my daughter has missed out on a trip to Algonquin. Better communication would have resolved this. The GM certainly stuck by her guns, tact and empathy were lacking. Update: Wife had called, rightfully asking why the trailer would be held 'hostage'. She was more angry than I was. The GM refused to answer the phone and the misses refused to send an email. The GM definitely is not about customer service and objection handling, nor problem solving. Sadly I will have to find another repair centre.

After a rocky start to our buying experience, Justin called and solved all of our issues. He…read morehandled our issues professionally and understood where my complaints were coming from.

I booked an appointment to have my hot water heater checked and to confirm the by-pass for the hot…read morewater heater was working properly. As it was the end of the season, I decided to let them winterize my RV since they were going to be doing this maintenance, otherwise, I would have winterized it myself per usual. When I booked it in, I was told to empty the tanks. When I picked up my RV, I was told they couldn't find the by-pass switch so they cut a new one. And since I had emptied my tanks, they couldn't check my hot water tank. Rather than over react to this news, I went home to think about what they had done. Disappointed in the fact that they didn't call me to find out where the by-pass was located and proceeded to cut a new one and charge me for it; disappointed that they didn't provide the service of checking the hot water heater as requested, I phone back to talk to the owner's daughter to express my disappointment in a calm, rational way. I was told that they have trained technicians and I shouldn't be questioning their work. I was told I would not be compensated for their mistakes and lack of service as requested and not to come back again. So needless to say, I'm extremely disappointed in their service all the way around. They obviously don't value their customers. I would not recommend anyone I know to use this service.

You won't be disappointed!! I travelled 400kms to go and…read moredeal with Al and his team and it was worth the trip. great trailers, great prices.

I would like to thank Fraserway Cookstown for everything they did and helped me with when it came…read moreto buying our RV. I cannot speak highly enough about the outstand service provided by everyone. I have been to many places to buy an RV, and nothing comes close to the quality and price that they provided, don't take my word for it just go take a look you won't be disappointed. I would like to especially thank Shawn. He took the time to understand my needs ensuring that I found the perfect RV for my family. Shawn's patience and attention to detail were remarkable. He answered all my questions thoroughly and never made me feel rushed or pressured. His expertise in RV's was great because it provided me valuable insight into how work with everting including tips and tricks to look for if I ever get stuck. He went above and binode. Weather it was coordinating with the finance team, arranging test drive or ensuring that every feature of the RV was in perfect working order the people there helped me through it with a smile and great attitude. I am thrilled with my purchase and grateful for everything that was done. If you are in the market for an RV, I highly recommend visiting Fraserway RV in Cookstown and asking for Shawn. Thank you for making this experience positive for me and my family.

Would like to thank Cookstown Fraserway staff especially the lady that answered our questions and…read moremade us feel comfortable. Apparently she did customer service parts and answers the phones. It was my husband and myself first RV trailer purchased and decided to take a trip to see what they were all about as we were camping close by. Well, we were very surprise to get such excellent customer service, all our questions were answered and we felt welcome. We would definitely return knowing how knowledgeable and kind she had been. Thanks Fraserway for taking care of us on that day.

I had picked up my RV in a nearby 45 min. away town. Being new to RVing and in my 70's . My…read moreknowledge was limited. When given my new buyer tour by the RV dealer we chose. The process was fast and also not by a clever , experienced mechanic or owner. So we left with an unsure feeling , the trailer was all over the place , my wife called friends who were RVers and asked if this was normal . NO it was not. Go to Del Maestro they will help you. Long story short they found my hitch was set up totally wrong and the anti sway bar not installed and the weight distribution bars not connected the trailer hitch didn't even have a safety bolt installed. They corrected it all and gave us a reassuring slow walk around of safety items and pros and cons. Never will we go back to The other dealer ... they should be reprimanded . And as they don't need a licence , which is an absolute mistake by our government, no where can you find registered , licensed mechanics with a 4 year course with one year on job work. And payed as much if not more than Auto mechanics. THIS SHOULD BE MANDATORY BY OUR GOVERNMENT! I know there are mini courses to get a mini licence but far from a real mechanic !

I come here allot for the free coffee ;) Whenever I need parts for any mobile equipment, Trailers I…read morego here. I also get my generators serviced here. Wash my truck Here. The staff are great and can always meet my needs. If I'm ever looking for something I can call in and they'll actually go look for it while I hold. They tend to be pretty honest about things and charge fairly.

Been in the park since June 2024 as a Hybrid unit and have manage to make some great friends and…read moreenjoy a family type community. The park needs some upgrades and they seem to be making plans for this in 2025.

For the most part the seasonal campers are friendly offering a smile or wave as you go by, but make…read moresure you check the pool schedule before taking your kids to have a swim because they will yell at your kids if its adult swim time and they try join. They don't tell the kids its adult time please come back in x they just scream at the kids its adult time go away then continue with swearing etc. As a parent I don't need my 4 year old learning the F bomb. The park is full of outdated equipment, not the old Rubbermaid plastic equipment that is faded this is the old metal equipment that most parks and schools have removed as they pose a safety hazard. There is also a wooden log train for the kids to play on that is showing its age. There is a fishing pond but most of the time its more weeds that anything else. The security at night is obnoxious we have been told to put out the fire at 10:30, he told my wife and I its quiet time at 10pm. The Pull Thru sites are similar to US parks they are small. The sites are so close to Hwy 9 with no trees as a barrier so you have to sleep with the fan on and the windows closed unless your drunk, a few pull thru sites have septic access hatches on them so you have a concrete obstacles to deal with, Not very kid friendly. The rates are on par with most parks situated close to the city. If you live close to Toronto and want somewhere close by for the weekend it's Ok but try get in on a cheap weekend or it's not worth it. As a new RV dealer they have always had good prices and gave fair if not above average trade in values, you get a night free when you purchase a brand new unit with a fairly informative walk around. If you want somewhere to purchase a trailer and save some money go there buy your trailer and plan never return to have warranty or any other work done by them or have any other contact with them until you are ready to buy another unit. DO NOT service your equipment here under warranty or otherwise you get mediocre work at best and if you complain when they don't do what you paid for the mechanic refuses to work on your equipment ever again.

Went there to look at a trailer they sent me via email. When we got there it amazingly was not…read morethere! I fully assumed it was the price as it was last years model. I saw when he opened the link on his computer it was a huge price on his screen. Not even a real apology only the new trailer price is 10,000 more. Plenty of other dealers. Stay away from these people, they are either scam artists or idiots.

My husband and I signed papers to buy a trailer. We had spent two hours looking things over. The…read moreprice the sales person had on the papers they were walking around with all day was what we agreed to. When the salesperson went to take the signed and agreed to price to the sales manager He signed it back to us $2000 over asking price !!!! What happened there???? The manager said the sales person had old documents that got updated after work started that day It's not really about the 7% increase in price after agreed sale. It's about feeling like greed hit the sale manager because the sales person said he doesnt care because he knows he'll get another $2000 more in two weeks. WOW! we have been customers since 2002. We're in the market for a new trailer store any recommendations?

So my trailer was broken into spring of 2023 and my door was damaged. I called this place to come…read morelook at it give me an estimate for insurance then fix it. Well it's been a whole year of bullshit. Called literally 20 times no one ever calls back. I left many messages reguurdin this issue yet nothing. So my trailer sits un fixed my insurance has been on me about it yet still no body there gives a shit apparently. I don't know why they would have dicked me around for a year but I am done with these people. I will be telling everyone in the campground to stop using them and it's a big campground in wasaga beach. I'll go so far as to tell people in the grocery store be careful you dont want to use them they have zip for customer service. The 1 call I got after the fact was oh yeah he has been out and assessed. So why the f is it not done? I wanted to sell my trailer last year yet I couldent because of this shit show company. So if you want to be dicked around liad and lose money this is the place for you

A business should communicate with the clients and let them know whats going on with items that are…read moresent for repairs..the company should call with a quote for repairs..they should show up when they say they will or call the the customer and tell them they will no longer be able to make the service call. So simple communication..just courtesy calls to inform people as to what is happening. Plain and simple!