I cannot say enough good things about the Gilbert Residence! I was in a desperate situation to move…read moremy Dad as quickly as possible due to his dementia diagnosis and they made everything as smooth and seamless as possible. I can now sleep at night knowing that my Dad is being well cared for in a facility that is clean, comfortable and so welcoming to its residents. A big shout out to Damita and Lindsay for being so kind to both my father and I as we work through this transition... I am so thankful for all of their support!

Wow ! Helped my son in law move his mom into her room today.....honest to Pete, from the employee…read morein the parking lot--- smiling--to the Environmental fellow, Mike, who helped us a lot, to the so nice daily medical assistants, to the wonderfully understanding people at the door who helped us with entry and exit , to every single person we met today, they OWN caring and the we are confident that this is the place for 'Mom'......awesome....a great feeling.

To give you my point of view, I work in administration at a similar type of care facility. I'm not…read moretaking away from what others have experienced, I can only say that our experience was much different. When I first walked in, the facility was clean and organized. While that doesn't always indicate the quality of care, it is a good first sign. The front desk was careful about making sure visitors checked in. I appreciate that they are keeping an eye out. There was complimentary coffee in the lobby and a cafeteria in the basement. When you are visiting, it is nice to have these service on site. My father was here due to a stroke and was not always the easiest person to have as a resident. The RNs and PTs were universally good in addressing my father's pain and rehab needs. I have to particularly complement the PT in encouraging my father to take part in physical therapy. Most of the CNAs were good with repositioning my father but there were a few who did not show enough caution when repositioning his leg where a part the ankle bone had been removed because of an infection. Any movement of the leg was painful and any sudden move was excruciatingly painful. No one wants to be in a facility like this. If any of my relatives were to need this type of assistance again, I'd be comfortable with having them stay here.

Jasmine in the kitchen is extremely rude to my mother on a near daily basis regarding her special…read moremeal requests. She also does not wear clothing appropriate for work and serves unsafe food. I will be removing my mother from this facility asap and ensuring the health department pays a visit. Send your family here to die in disgust and food-poisoning along-side the miserable employees.

My mother is 92 years old. She has lived in her single family home for 65 years. The transition to…read moremove her to an adult living environment wasn't easy. But Cari, the marketing manager, made the move seamless. Her compassion and caring demeanor helped beyond words. Honestly, she is one of main reasons we picked American Home. My mother is thrilled to move in. Thank you for all you do. I feel at peace my mother will be well taken care of.

When we went to visit, the staff was very friendly and helpful. Cari showed us around and answered…read moreall our questions. The apartments are very nice, bedrooms are spacious and the living area also has a small balcony.

I'm a current patient here and if I had a say I check myself out and crawl home somehow. I've never…read morebeen mistreated and made to feel so less than anytime in my life. I had seizure 11 days ago and lost use of left side of my body. At first I spent 6 days at St. Joseph Mercy Hospital, but needed to be transferred to a rehab facility to learn continue my recovery. Don't get me wrong half the staff is awesome but the other half(mostly made up of techs their words) are horrible. I don't feel safe and I'm not the only one. Been here 5 days now and it has only gotten worse the more I witness.

Mom is getting excellent care and the staff really seem attentive and friendly. We visit often and…read morehave only had positive interactions with everyone there.

Visiting Angels did a great job of helping to take care of my sick mother. They weren't perfect but…read moreit's hard to be perfect when they are providing around the clock care on short notice. I recommend Visiting Angels over some of the other places in town. I suggest having very specific lists of what you would like the Angels to help with when they are there, so that they are kept busy. Some of them are pretty young so they haven't quite learned to be 100% self directed yet. They were very caring, though. The client care coordinator I worked with was incredibly helpful during some tricky family situations.

An absolutely horrible sequence of caregivers for my disabled mom with early onset of Alzheimer's…read more The incredibly unqualified and inexperienced, 20-something "caregivers" took advantage of my mom's memory difficulties to not to any of the requested care, all the while marking off on their accountability sheets that they had provided the requested care. They sat on her couch scrolling their phones, lied about not having access to the laundry room, and the made her even more afraid to have them wash her hair than she was in the beginning. The office has not resolved my complaints and request for at least a partial refund in over 6 weeks. Visiting Angels basically stole from my mom, whose only income is social security, for the two months we tried to get them to provide the services they promised in the care plan we requested. Run, don't walk, away from their slick sales pitch. There is nothing compassionate nor caring behind Visiting Angels' facade.

Toured this facility and it's absolutely beautiful. Staff is very friendly. Great location.read more

Ms. Mary and Ms. Ruth make sure the area smells good and clean especially the jockey club. They…read moremade the area clean and they are very hard worker and dedicated to their job

If you love your family member stay away from university living . High turn over . They treated my…read morefather like garbage. When he passed they, put a table cloth across him

My counselor Gail is great. The first 2 homes my Mom was in did not work out. On Monday we are…read moregoing to the third and hope it's going to work out well for Mom. Gail has been so helpful and knowledgeable I feel like she is a part of our family.