I moved my husband here from another facility. On the third morning when I went to see him the…read morestaff said he had infection and were going to call an ambulance. At the hospital they found he had a urinary tract infection and a little pneumonia. The other facility din't even try to do anything about it. Woodhaven really cares about every resident and it shows. I will be forever grateful to them. Rose M.

My mother, Dolores Curran, was extremely well taken care during the four years she was there…read more Wonderful staff and facilities.

Provides 2 levels of residential care, Assisted Living and Memory Care…read more Trained caregivers and nursing staff provide 24 hour care with attention to Activities of Daily Care (ADL). Three full meals a day are served in the homey dining room by caring culinary staff. Each meal consists of gourmet style food served to each resident seated at linen-covered tables with centerpieces of fresh flowers. Also provided are Life Activities daily - crafts, games, exercise, sitting outside in warm weather, music including greater Community members leading songfests almost daily. Once a week outings to local attractions and restaurants take the residents into the greater Novi area - parks, ice cream shops, cafes, etc. The concierge staff is friendly and helpful. The building is clean and well maintained. My mother was a resident for 7 years. Members of our family visited her or called her at least 6 times a week when she was in Assisted Living and almost daily when she was in Memory Care. I became familiar with the staff and administration and the routines and we worked together to take care of Mom. A person with dementia requires patience and understanding and alot of interaction. Hourly check-ins by a staff member keeps track of care, if a resident is in their apartment.

Avoid. Relative was in independent living. Tried to take advantage of her financially when it…read morecame time for assisted living. She had a brief stay in the assisted living....avoid at all costs.

Following my mom's stroke, both my mother and father were brought here, where they are receiving…read moreexceptional care. Both are paralyzed and need 24/7 care. The staff is nice and attentive. I have such peace of mind knowing they are receiving the care they need. They are truly in good hands. If you are looking for a facility to take your loved ones, this would be the place.

This company does not pay its vendors on time and has plenty of excuses why it does not. We…read moreprovided services to this assisted living facility, and they have not paid their bills. They do not dispute the services with us. The activity director promised several times to send us payment for our services and has not followed through. The executive director, regional administrator and the activity director have blamed the lack of payment on their corporate office. Supposedly, they are going to correct the situation, but they have not done so for months. This must justify why they are totally unable to get small invoices paid, do not follow through about providing an answer about sending payments and then do not send us payment. Are they having financial issues generally? Who knows. This is a disservice to the elderly who live there as well as to the honest vendors who provided them with services.

From the day I first called Independence Village - Plymouth and spoke with Raena, I knew I was…read moredealing with a facility very different than the other 15 I had called and visited. Right before I walked in to meet Raena, the community specialist, for the first time, I said to my sister, who accompanied me, "I have a good feeling about this place." And I was right! Raena was knowledgeable, friendly and thorough. She answered all of our questions and made us feel comfortable. The community is clean and relaxed and visually appealing. But more importantly is the culture of the facility. I witnessed employees joking around with each other more than once! They were happy at work - imagine that! The residents were happy as well, and both the employees and residents were welcoming to my sister and me who were strangers on a tour. The community has activities every single day, a doctor that visits once a week, a hair salon, game rooms, meal service, laundry service, a 24 hour receptionist and I could go on and on. On move in day we were all a little nervous, but my family member was welcomed with open arms and that welcome has not stopped yet! I can honestly say that she is getting personalized attention (and love) from the staff and all of the residents have been so very kind and encouraging to her. Mary (Community Liason) has been an asset to getting my family member settled. She has honestly gone above and beyond and is still, 3 months later, helping my family member adjust. I can't say enough about this facility!

I simply can't say enough good things about Right At Home. I've been using their services for my…read more91 year old Dad for about 6 months and I've been extraordinarily impressed with the quality of care and willingness to be flexible with scheduling and last minute requests. Brian, the owner, is extremely caring and dedicated and has filled in on several occasions when he had a sick call from his staff for which he couldn't find a replacement. They have never left us in the lurch. The carers are skilled and patient and know their stuff. Thank you, Brian, for all that you do to make a challenging situation so much more manageable.

We have used the Ann Arbor office of Right at Home for the past 6 months to care for my parents…read more They have done an outstanding job in assessing their needs and matching us with a wonderful, compassionate caregiver who has become part of our family. Right at Home staff are great about working with my parent's schedules and taking them to doctors appointments and driving them to run errands. We have great peace of mind that they are being well cared for, can continue with their normal routines and remain safely in their home. I would highly recommend Right at Home for providing professional, compassionate and reliable care to your senior parents.

My mother was in rehab when Medicaid said they were going to discontinue services. Skyler…read morehealthcare assisted our family in several appeals until she was truly ready to leave with home services. The consultation is well worth the knowledge. They give you the information and then offer you the option of doing for you. They also helped us in home services following. A true blessing.

Having worked in senior living for over 16 years, I can say with certainty that I would never place…read moremy mother in this memory care facility if I had a choice. With the exception a few care staff and kitchen staff who were compassionate as is staff member one being named Z and the other Ameriline the rest of the team appears untrained and disengaged. While they may smile, the nursing staff behavior is often aggressive, and they routinely ignore alarms and resident concerns. The cleanliness of the rooms is unacceptable--dirty laundry is left on the shower seat . Residents are denied autonomy, including the simple choice to remain in pajamas if they wish; instead, they are forced to dress regardless of their comfort or preference. Most troubling is the lack of personal connection. Staff make no effort to understand who the residents are as individuals, which strips away their dignity and humanity. I witnessed deeply concerning conditions during mealtime, but the list is too long to detail here. They did finally listened and now my mom is comfortable in her pajamas. The most distressing moment was finding my mother undressed, lying sideways in her bed, with two soiled diapers discarded on the floor--and then being confronted by the caregiver when I raised concern. This experience was heartbreaking and unacceptable. I strongly advise against entrusting this facility with the care of a loved one.

Hillside Terrace is by far the best independent living, assisted living, and memory care in all of…read moreWashtenaw County. The staff is kind, building is spotless, and the leadership gets it. If you have not taken the time to research, visit, and talk with their team if your loved one is in need of a care, you are missing out. Highly recommend.