We moved my parents into Silver Maples assisted living in July. I worked closely with the SM staff…read moreto make this difficult move as easy as possible for Mom & Dad. From the initial sales tour with Suzy through the nurses review and meeting all the aids, I new this was the right place for Mom & Dad. They all went out of their way to welcome M&D and help them transition to their new home. Even Kara in billing helped by providing billing details for our insurance company. When questions or concerns came up, all I had to do was ask and the team responded with solutions that fit our needs. It is very comforting to know that my parents are in a safe and loving environment, and if they need anything at all, it's just the push of a button away. Now they can live out their golden years in comfort and safety. My sincere thanks to all the people that make up the team at Silver Maples of Chelsea!

This is in reply to Susan W's review of Westland House…read more It is interesting that the sibling who lives 2400 miles away and visits the least has such a strong opinion. Let's talk about the snafus. These include medication not being given, sometimes for days at a time. A catheter bag put in backwards, which caused urine to back up into her bladder. Not surprising, Mom had a UTI shortly thereafter. Staff using Mom's personal supplies without replacing them and even using her blood pressure cuff on other patients and returning it hours later. There were also many instances of items missing from her room. Most were eventually replaced, often with a lesser quality product. Even though showers were scheduled ( and paid for) twice a week, they were routinely skipped, sometimes for weeks. We had to hire outside help to bathe her. The final snafu was an aide who was going to give mom the wrong insulin dosage, 3 times the level she should receive. There is a strong possibility that dosage would be fatal. You might also look up what the acronym snafu stands for. It is a military term, Situation Normal, all Fxxxxxx up. That is actually an accurate description. There were numerous complaints to the Department of Licensing and Regulatory Affairs (LARA) while our mom was alive and if you look now, there are at least 5 additional complaints since her passing in October. Keep in mind there are only 50 residents at Westland House. Please see the attachments showing a few of the many complaints. As for Chris, he does make a good first impression. We talked to him for an hour about the issues at Westland House. We mentioned that Wanda is overwhelmed by the job. Chris agreed and said they are hiring a full time nurse ( finally) in addition to Wanda to handle the workload. What does that tell you? Chris agreed that there were on going issues with medicine distribution, housekeeping and general staffing. He thanked us for our comments and by his tone, you could tell he knew about a lot of these issues. Soon after the potentially lethal insulin incident, Chris called us back and said that we were banned from the property. So, instead of addressing the life threatening issue, you try to silence the messenger. The people that Susan W saw on her rare visits were probably the hospice staff, which we initiated. We also fought with Westland House for months on the issues listed above and there was some marginal improvement. Susan W saw improved service from our months of battles. Susan W's assessment of a family member's alleged belligerent behavior had to come from Chris, Wanda or the other siblings. And getting animated when someone is potentially harming your mother, or worse, just shows you care. Now, the rules for senior living facilities are clearly in favor of the facility. They can evict the resident or banish a person for the slightest of reasons, or no reason at all. We also had an ombudsperson from Wayne Country on the case, who worked with us for months. She did a great job. I'm guessing Chris's radical about face happened after he talked to his legal team. They probably weren't happy he told the truth about the conditions there. If you actually do decide to put a loved one at Westland House, keep a detailed log of every major issue and problem and file complaints with the State. We kept the records of the numerous medical mistakes. Every senior living facility has issues. The issues at Westland House are dangerous.

all i experienced was a bunch of unhappy workers pushing people in wheelchairs and leaving them…read morealone

We were no longer able to care for our brother and his many medical problems. We moved him to Water…read moreLily and were so happy that we did! He received excellent care from the experienced and compassionate staff. My sister and I both live out of town but we felt comfortable leaving him in their hands. The owners, Amy and Alex, live on the premises and are very involved in the daily care of residents. They and their staff do everything they can to make not only the residents, but their families, comfortable and happy. The home itself is beautiful and spacious and every room has a great view. Water Lily was truly an answer to our prayers.

ATTENTIVE, CARING AND COMPASSIONATE!…read more Working for a third party company who frequented this building for the last 5 years, I can tell you this staff is amazing! I saw numerous accounts of personalized care through quality one on one interaction and individualized needs being met. Beyond the care and compassion for their residents, the staff was beyond friendly, courteous and welcoming to all those who came though the door. It was for these reasons, I chose to join the team this year and are beyond ecstatic to be a part of such a beautiful building, loving residents and warm-hearted work family!

Linden is below standards. The staff are great, but the management is horrible. My mother in law…read morewent without meds for 2 weeks and thank God we caught it. NO accountability. No calls, nothing. find another place for your loved one!

Read the fine print. There are lots of hidden costs, and they can be massive. Because this is a…read moreplace that has to make money, cost-cuts are all over the place. If your parents get ill (with, say, Covid), they will can force you to hire externally someone to watch over your parents 24/7, at great cost. In truth, they should be employing people to do this, but again, then though don't make as much money for the investors, so they don't hire enough people They can also block re-entry of someone if they have to go to the hospital, and unlike some places, it is NOT an "end-of-life" facility (again--read the fine print). So be prepared.

My mother has been a resident of Atria Park of Ann Arbor for about 20 months. I have written a…read morereview previously. My mom is content, happy and safe. She has enjoyed all the activities and her new friends. The staff are kind, loving and engaged with the residents. The Director, Activities Director, and caregivers go above and beyond what would normally be expected. I feel inclined to write another review during this time of COVID 19, a pandemic that no one could have predicted or be prepared for. During this time of isolation, it is difficult and depressing for many residents. First and foremost Atria immediately protected their residents health with everything in their power. Then, the challenge of keeping them engaged, connected and happy began. I can not speak highly enough about this team. Their creativity, joy and fun have been contagious to the residents! Thank you for coming in everyday and for loving my mom when I can not be with her. I can not thank you enough!

The perfect place for my dad who needs support but still wants some independence. The building is…read morebeautiful, food is fresh with much variety offered, staff are caring and helpful. They truly know each resident well. A family atmosphere for sure.

Things were good for a while, but then my relative was asked to leave because of non-compliance…read more Never was entirely clear on this as relative seemed happy there and staff seemed to like this person. I would be cautious about moving here if person needs much assistance. Although they mention assisted living in their descriptions, they are not licensed. Be sure you know the difference between licensed assisted living and senior living as moving is not fun.

Maple Heights is a great retirement home. The staff is amazing. They are always smiling and really…read morecare about their residents. The dining hall is beautiful and the food is delicious. They offer activities for their residents that seem to be very popular. They also offer medical services if needed. The services can be changed if your loved ones condition changes. I would recommend Maple Heights to anyone who wants a smaller retirement community to call home.

Maple Heights is an AMAZING senior community with an equally amazing staff as well! I can't speak…read moremore highly of their director, Roger Bushnell. He and his staff take great measures to provide a warm, inviting home atmosphere, complete with amazing menus, activities, outings and entertainment. I have had the pleasure of visiting this facility many times, Mr. Bushnell and his staff treat every resident there like they were their own family. They also have a floor that provides skilled nursing as well, and their staff is warm and caring and attentive to each residents individual needs. If they'd let me, I'd move in myself! SO, as the saying goes, be nice to your kids-they'll be picking your retirement home for you- just make sure they pick Maple Heights!

I would never wish for someone to have to go to a recovery/treatment facility but if you do have to…read morego, Rushton is fantastic. The staff truly cares about the clients and it's abundantly clear every moment of the day. I do think the programming could be a bit more varied as it does get redundant and outings would be a huge boon as the 30 or so acres that the property sits on are largely unused. Your world is pretty small there. The rooms are cozy and the chef is wonderful. Highly recommend for the creature comforts if nothing else.

Life-Changing Experience…read more Rushton Recovery gave us our dad and papa back, and we will forever be grateful. From the first phone call with Anthony, who showed incredible empathy, to Jessica's promise to treat my dad like her own, the staff went above and beyond to make him feel cared for. Brandee provided my dad with tools to reconnect with his loved ones, while Erin and Nick helped him uncover the root of his struggles and build a foundation for long-term recovery. Even during the holidays, the team's compassion and dedication were unmatched, ensuring my dad felt supported every step of the way. Today, my dad is 31 days sober and reconnecting with his family in ways we never thought possible. If you or a loved one need help, I highly recommend Rushton Recovery--you won't find a more caring or capable team.