Read the fine print. There are lots of hidden costs, and they can be massive. Because this is a…read moreplace that has to make money, cost-cuts are all over the place. If your parents get ill (with, say, Covid), they will can force you to hire externally someone to watch over your parents 24/7, at great cost. In truth, they should be employing people to do this, but again, then though don't make as much money for the investors, so they don't hire enough people They can also block re-entry of someone if they have to go to the hospital, and unlike some places, it is NOT an "end-of-life" facility (again--read the fine print). So be prepared.

My mother has been a resident of Atria Park of Ann Arbor for about 20 months. I have written a…read morereview previously. My mom is content, happy and safe. She has enjoyed all the activities and her new friends. The staff are kind, loving and engaged with the residents. The Director, Activities Director, and caregivers go above and beyond what would normally be expected. I feel inclined to write another review during this time of COVID 19, a pandemic that no one could have predicted or be prepared for. During this time of isolation, it is difficult and depressing for many residents. First and foremost Atria immediately protected their residents health with everything in their power. Then, the challenge of keeping them engaged, connected and happy began. I can not speak highly enough about this team. Their creativity, joy and fun have been contagious to the residents! Thank you for coming in everyday and for loving my mom when I can not be with her. I can not thank you enough!

Toured this facility and it's absolutely beautiful. Staff is very friendly. Great location.read more

Ms. Mary and Ms. Ruth make sure the area smells good and clean especially the jockey club. They…read moremade the area clean and they are very hard worker and dedicated to their job

I cannot say enough good things about the Gilbert Residence! I was in a desperate situation to move…read moremy Dad as quickly as possible due to his dementia diagnosis and they made everything as smooth and seamless as possible. I can now sleep at night knowing that my Dad is being well cared for in a facility that is clean, comfortable and so welcoming to its residents. A big shout out to Damita and Lindsay for being so kind to both my father and I as we work through this transition... I am so thankful for all of their support!

Wow ! Helped my son in law move his mom into her room today.....honest to Pete, from the employee…read morein the parking lot--- smiling--to the Environmental fellow, Mike, who helped us a lot, to the so nice daily medical assistants, to the wonderfully understanding people at the door who helped us with entry and exit , to every single person we met today, they OWN caring and the we are confident that this is the place for 'Mom'......awesome....a great feeling.

I cannot say enough about Andrew and Kate and their help through this difficult time. It's hard to…read morebe so far away from aging loved ones but Assisted Living locators was an answer to my prayers. They helped us with all of our needs even though we were a thousand miles away. If you need help with in home care, assisted living or other care facilities for aging family members please call on Kate and Andrew.

Assisted Living Locators Ann Arbor is an incredibly helpful resource for families navigating…read moreassisted living or memory care. Their team is knowledgeable, compassionate, and truly takes the time to understand your needs.

If you love your family member stay away from university living . High turn over . They treated my…read morefather like garbage. When he passed they, put a table cloth across him

My mom has lived here for 7 years and lives on the independent side and with everything there are…read moresome good and bad. This is a FOR PROFIT company that shows they are doing what they can to make as much profit as possible even at the expense of the residents. Even though we've never used it, I do NOT recommend any dependent care unless you want to pay the rent AND pay for private care. We have known families that have their loved one there and because of the lack of supervision they paid the rent and had to hire private care to come into the facility to ensure their safety and give them peace of mind. Good luck with billing. It takes weeks to get items corrected when THEY over bill (and for us it seems to happen every month). I was told they can't send you a rebill when the rent bill is incorrect. Yesterday we gave a check for rent and when asked for a receipt was told it will show up on the ledger (they don't give receipts). Then staff at the front desk proceeded to laugh at me, I don't think they realized I could hear them but quite rude. This place is not cheap (but most in our area aren't) you'd think their billing system would be able to at least give receipts. Rent goes up every year (except 1) and was not told this when she signed the lease. Apparently they were aware of this problem but rent still increases to the tune of 12% in 2022-2023. On the independent side they do have a number of activities and very friendly staff that seems to care for the residents and the director Erin does care about the residents.

StoryPoint gets an A+ from me! Having known several of the staff personally (Catherine Mitchell…read morerocks), there is only one place in Saline I would look for care. Quality, solid customer service, and cleanliness are just a couple of thoughts that jump out to me. If you are looking for lifestyle options, StoryPoint has them all; independent, assisted, or memory care-SP is the place to be. I would highly recommend taking time out of your schedule to tour to see for yourself what makes StoryPoint best in class. 5 STAR!

Having worked in senior living for over 16 years, I can say with certainty that I would never place…read moremy mother in this memory care facility if I had a choice. With the exception a few care staff and kitchen staff who were compassionate as is staff member one being named Z and the other Ameriline the rest of the team appears untrained and disengaged. While they may smile, the nursing staff behavior is often aggressive, and they routinely ignore alarms and resident concerns. The cleanliness of the rooms is unacceptable--dirty laundry is left on the shower seat . Residents are denied autonomy, including the simple choice to remain in pajamas if they wish; instead, they are forced to dress regardless of their comfort or preference. Most troubling is the lack of personal connection. Staff make no effort to understand who the residents are as individuals, which strips away their dignity and humanity. I witnessed deeply concerning conditions during mealtime, but the list is too long to detail here. They did finally listened and now my mom is comfortable in her pajamas. The most distressing moment was finding my mother undressed, lying sideways in her bed, with two soiled diapers discarded on the floor--and then being confronted by the caregiver when I raised concern. This experience was heartbreaking and unacceptable. I strongly advise against entrusting this facility with the care of a loved one.

Hillside Terrace is by far the best independent living, assisted living, and memory care in all of…read moreWashtenaw County. The staff is kind, building is spotless, and the leadership gets it. If you have not taken the time to research, visit, and talk with their team if your loved one is in need of a care, you are missing out. Highly recommend.

We moved my parents into Silver Maples assisted living in July. I worked closely with the SM staff…read moreto make this difficult move as easy as possible for Mom & Dad. From the initial sales tour with Suzy through the nurses review and meeting all the aids, I new this was the right place for Mom & Dad. They all went out of their way to welcome M&D and help them transition to their new home. Even Kara in billing helped by providing billing details for our insurance company. When questions or concerns came up, all I had to do was ask and the team responded with solutions that fit our needs. It is very comforting to know that my parents are in a safe and loving environment, and if they need anything at all, it's just the push of a button away. Now they can live out their golden years in comfort and safety. My sincere thanks to all the people that make up the team at Silver Maples of Chelsea!

Warm and caring staff; awesome and interesting residents. My mother lived at Silver Maples for the…read morelast 5+ years of her life and it was an incredible experience for her, especially as compared to the alternative of living in a house alone. The facility is well done and clean, the staff genuinely warm and caring and her fellow residents an extremely fun and interesting group with diverse backgrounds, such as university professors, retired judges and published authors. Mom developed many close relationships, always had something engaging to do and always felt loved and cared for. A true blessing for the later years of her life.

Well, it's sad to say they desperately need help with staffing and Administration, too. Wondering…read moretoo about the Ombudsman. It's atrocious that they can't follow HIPAA guidelines or hold family conferences to provide updates on patient care for out-of-state members. It's like putting the sole responsibility on the patient for inviting them, when it's their responsibility. Geez, what a crap shot administrative concept, and the communication is questionable. From day one of my mother's stay for rehabilitation, they were given my phone number as well as my email address to track her progress. Since they don't have a patient portal where you can review documents, this feat was difficult for them to even comprehend. Let's say it's more about chasing after them to see anything given, maybe only at the time of discharging the patient, in a fury. It was evident from day one, stepping in to help my mother, that I questioned the operational integrity. I tried to reach the Director of Clinical Services, but her voicemail was out until 01/26/26. It was already February 15th, and it never got changed, though supposedly she was there. I questioned whether they ever had operational or staffing meetings to get everyone on the same page (?). Either way, after all the caustic situations with her at Glacier Hills Rehabilitation/Trinity Health, we decided to file a Grievance, and now I'm waiting to receive the documentation from the Corporate Office in Livonia, Michigan, from Julie Winkel, Corporate Administrator. I feel lucky that we filed a Medicare Appeal referencing non-quality care, which hopefully they'll get a State Audit.

My father has been here twice in a year and loves it. He says the food is terrific and they work…read moreyou hard but don't overdo it. He didn' spent 3 weeks here last November and another two recently.