The reservations group couldn't have been more professional and responsive. Riley, in particular, was great. Will most assuredly buy from them again! read more

I've been contacting supervisor Sean Matthew's for 8days straight trying to get reimbursement for a trip I did not take due to them overbooking it. I was seated and supposedly (according to the person who took the driver's call) added to a different bus time that was more convenient for me. When the bus was leaving and already driving out of the spot 15min after the scheduled take off, a woman showed up and Rich, the driver, pulled back in and asked me to exit the bus so she could have a seat. I was fine with it as long as I could get reimbursed and Rich said that would be no problem and to contact the supervisor. I've left a personal voicemail on his extension, messages with the receptionists, held on call for 30min or more waiting for his pick up, and even been promised specific times for a call back. All to no avail. Needs much better customer service and I need my reimbursement. Considering contacting the better business bureau. read more

It's a quick and cheap way to get to and from Vegas. And....you get what you pay for. From Las Vegas to St George, it was 1am and I just wanted to get to my hotel. I gave the driver my name. He said I wasn't on there. I asked him check again since my shuttle reservation was changed. He said I must be confused and on another shuttle to St George. I contacted the person who set up my arrangement. She reached out to St George shuttle. I see the driver on the phone. Nothing So then I went up and asked him to check my name (third time) he said - ok here you are I asked what changed he said he just didn't see my name Ok It's 1:00 am. I get on the shuttle - it's sweet. Exec Shuttle. Although the temperature was hovering in the 50s for the entire ride. NOW coming back to Vegas. Worse experience Packed like sardines on this lame rom seat van. The driver, James, mumbled directions and the terminal airlines. read more

We rented this shuttle service two days (4 trips ) for a total of $1200.00. at Zion Guru. The drivers are horribly rude and angry . One stated If you get Covid and die, well you where meant to die! Will not use this service again. read more

This service is great, i got driven by one of the owners, found out about all the cool places he takes his grandkids. my friends cant wait to visit. The van is comfortable and safe, has cold AC gps and mirror sensors. Thanks for the ride. read more

What started out as a disaster ended up being a blessing. One of the shuttles that was taking us to the airport was having mechanical issues (rare occurrence) and caused us to miss our flight home. This company went above and beyond to fix our mishaps and made us feel very comfortable and taken care of. It is rare to come across exquisite customer service of their kind! They brought out a higher up and he more than took care of us. He helped us get back home and resolved the situation in a timely manner. I definitely recommend this shuttle service and we will be using them when we come back to Utah. Wonderful experience came out of a difficult situation that was out of anyone's control. read more

While I am glad this place exists as it's a convenient way to get back to LAS, I was pretty disappointed by the service as well as the ride. The check in guy informed me that my van was out back loading. There were several vans out back, no drivers present and definitely no vans loading. We waited for this driver in 110+ heat for over 20 minutes. When he driver finally arrived he was super rude to every passenger, scolding them and schooling them. Correcting them, and asserting his authority. The worst part was the 2 hour ride with no AC. I'm in an executive Mercedes van with 8 other passengers and we are all red faced, dripping with sweat. We have all asked him to turn on the air multiple times: I could see from my spot in the back that he had the dial between cool and hot. If the vans AC doesn't work, fix it. You have a garage and mechanics onsite. But don't make 8 people suffer in 110 + degree heat. Next time I'd rather pay $250 for an uber. read more

If you have any concerns about contracting Covid19 DO NOT ride this shuttle. I was somewhat apprehensive to book the trip from Midvale to Mesquite but after reading that due to state regulations everyone on the shuttle will be required to wear a face mask, I was reassured I would be reasonably safe. I was wrong, our second pickup location in Orem we received 4 passengers, the gentleman that took the front passenger seat was told by a woman that escorted him to the van to wear his mask and he reassured her he would. It took about 10 minutes and the mask slipped below his nose and in another 10 minutes his mask was below his chin. Then I could see the shuttle driver pull his mask down to his chin as they were able to converse and snack freely. We had a stop and change of drivers in Meadow and I contemplated confronting the unmasked passenger but decided to hope that the second shuttle driver would take charge and enforce the state regulation. I also considered leaving the shuttle and trying to find another way to go back to Midvale but that was pretty much out of the question. We left Meadow with the new driver and the unmasked person was unmasked within 2 minutes but the shuttle driver did wear his mask for the remainder of the trip. If the unmasked man were contagious he infected 11 passengers in the shuttle and those 11 passengers have the potential to infect thousands of others, that's why we wear masks, even when it is inconvenient. The SAINT GEORGE SHUTTLE failed to protect us. read more

St. George Shuttle - Airport Shuttles Near Me - St George, Utah

The busses were jam packed during covid. They don't do social distancing. Beware. Would not recommend. I asked for a refund and they refused. read more

This review is long overdue. Every experience I've had with the St George Shuttle has been 5 stars - and I've ridden with them 5-10 times and refer my friends and family. For this last ride, 2 stars is generous. I got permission from the driver to let me sit in the passenger seat - no one had reserved it. 30 minutes into the 4 hour ride from St. George to SLC, the driver tells me that people typically have to pay $5 to sit in the passenger seat, and another gentleman would also like to sit there, so would I "share" and switch seats at the next stop in Cedar City? He never asked me to pay the $5, which I would have gladly done. Just imagine this scenario in a restaurant: You get seated at a table with a scenic view, and part way through your appetizers, the waiter asks if you will "share" and switch seats to the back of the restaurant for some people who arrived after you did and requested the seat you were already sitting in. Yes, this other passenger arrived 5-10 minutes after I had, and we had already embarked on the trip when the driver brought this up. St. George to Cedar City is 45 minutes, which is how long I got to sit in the passenger seat. The trip was a total of 4 hours. I can't fathom having that sense of entitlement to ask someone to move so you can sit in their seat. The driver treated this as a reasonable request. Is this reasonable? What would make this reasonable? Is my money worth less than the other guy's money? I was literally asked to give up my seat on the bus and move back. I was the only person of color. I hesitate to bring this up, because people will automatically write me off, say I'm overreacting, or "race baiting". I am not saying that it was conscious on the part of the driver. He seemed like a nice man. All I'm telling you is what it looked like, and what it felt like. Regardless of the motivation, his request was inappropriate and weird. I have not written any other Yelp reviews where I have had a similar experience. I'm not naming him or expecting a discount. I just hope St. George Shuttle can hear this and do better. I've only experienced this kind of treatment by service industry professionals in St. George, which I visit frequently. It seems to come from well meaning people who don't know how to display professionalism and are surrounded by a homogenous demographic, if that played a role. It's not that it was a big deal to switch - I would have definitely done it for someone handicapped. But it was clear the driver just liked chatting with the guy. I was tired and was quiet. So he booted me from where I was already seated, mid-trip. He could have said to that gentleman, "Sorry man, this lady is already sitting there. You can always reserve it ahead of time or get to the shuttle early next time." In this case, there was almost immediate justice. The guy he moved up got started on politics, and it became clear they didn't see eye to eye. The next while before the drivers switched out, the passenger ranted and lectured the driver. If it wasn't such sweet revenge, I would have felt sorry for the driver, who had to be polite. I have to say, I kind of agreed with the driver's dissenting opinion to the other guy's obnoxious politics, but hey, he brought this on himself. Despite this experience, I would still ride with St. George Shuttle - the St. George Express is overall inferior in service and we only have two local shuttle companies to pick from in STG. I really hope you guys can do better. read more

Worse experience, double booked front seat and driver lied about who can ride up front last time I will use this service read more

Where to ever begin. First, when I made my reservation i asked 3 times if this was a shuttle or a taxi and was told this was a taxi. It is not, it is a shuttle that makes multiple stops and you need to plan these delays into your travel time. Second, the van is a legal nightmare! Seatbelts dont work, broken parts that tumble around the floor, literally a rolling death trap. Third, disgustingly dirt and smelled awful! Like, burn your clothes after just sitting in there disgusting. It is a flat out shame that for a 6am flight this is your only option. Now i understand why they make you pay the nonrefundable upfront cost. If you want to start your day on the worst foot possible, this is the service for you! read more

Response time good, courteous, polite and helpful driver. Will definitely use them again when I need a taxi.

This company does not care about their clientele, I have used this company so many times throughout the years and I've never had a good experience and have shown up to the airport so stressed out. whether it be the shuttle breaking down halfway to the airport, the driver turning up the heat so much that the customers panicked even though they told him to turn it down, the driver leaving A minute early even though one of the passengers was not present, and booking a client somewhere random and making their fault that they didn't show up in the correct place even though they didn't tell them where they were supposed to go. This company does not care about their clientele and it will not respond to you if you have a problem. You are better off using Salt Lake express are driving your own self to the airport and paying the parking fees. read more

Great service! Our rent a car company dropped us off at the St George Express by mistake Please note there is the St George express(horrible) and the St George shuttle. They are 2 separate competing companies For tourists it is confusing. This company was fantastic they came and picked us up. Our driver was great. I would highly recommend!. Please make sure you go to the St George shuttle not 5t george Express read more

I've taken the St. George Shuttle twice to Las Vegas from STG and my husband has taken it 3 times from STG to Orem. I honestly have no complaints and I'm really glad this service exists. The shuttles were all on time and I was pretty impressed by the accuracy of arrival time. The drivers we've had were all friendly and professional. I don't much care for the fluctuating prices, but if that's what they need to stay in business then so be it. If you're chosing between this or the Express, chose this. I've only taken the St. George Express once and it was horrible. read more

Clean newer sprinter type rigs that do run on schedule. Craig our driver was kool and had a sense of humor. Ez 2 hr drive was smooth enough. No wifi or phone power and small bottles of h2o = zero amenities. But it what it is. Solid average experience. read more

Customer service is horrible! They sent us a 20% off promotion code, and then did not honor it. When I spoke to two separate customer service agents, I was told that, "our website doesn't take promotion codes" and "the service is already discounted." Neither person offered to follow-up or attempted to resolve the issue, even after I asked them why they would send the promo code and not accept. Seems to me like a bait and switch scam. I'll be using St. George Express (aka Salt Lake Express) in the future. It's cleaner, cheaper, and they have wonderful customer service. read more

it was my first time riding the shuttle and I had a great experience. The people were friendly. The driver was very nice. They provided water. The only thing that was annoying were the seats. They were narrow and a little uncomfortable other than that the trip was great. I highly recommend it. read more

If you ever need a ride from Vegas airport to Zion/Bruce National park this is the company to call. They answer the phone 24 hours and the customer we service is top notch! read more

We took the taxi portion of the business with a wonderful driver named Dale. He was timely picking us up at the airport after midnight, and when returning us to the airport at 4.20am, the doors were not yet open. Dale told us he would not leave us there alone, and stayed with us until wr found an open door. He is a gem, and apparently, St. George Shuttle and Taxi are great, too. read more

Two for two. Buses air conditioning does NOT work. UNACCEPTABLE!!!!!!!!!! Get your shot together.

BEST SHUTTLE SERVICE!! Every single experience I've had with St. George shuttle has been nothing short of amazing. We missed our original shuttle with another service and the St. George shuttle driver Kevin (the best) kindly let us on his next trip, saving us hours. Kevin was a great driver and probably one of the nicest and genuine people ever. 10/10 recommend this service and I hope you get to ride with Kevin as well (he's funny too)! read more

Joe and his shuttle are number one in customer service and friendliness. I can't thank him enough for giving us a ride from the narrows. Thanks again joe read more

Pre-booked taxi not there at time of booking when we arrived at the shuttle depot. Had to wait 30 minutes for him, then had to share with another family going to a different location. That's not a 'taxi', that's called a bus! Didn't need the prebooked taxi on return but... No refunds only credit.... As if we would EVER book with this company again When you book they suggest you book the latest time possible if you are unsure of exact arrival time and then you can get on an earlier shuttle if you are early. NOT. We ended up sitting for 2 hours because of this false information. We could have waited in a more comfortable place if we knew this. Then the driver drove at a ridiculous speed in high winds to get to Las Vegas in time because this 'direct' trip had an interim stop at another town. Will never use this company again! read more

Excellent shuttle service to the Zion trail heads. Our driver Lyndsey was super friendly, outgoing and knowledgeable. We were excited to get her on our ride back as-well as the ride in. She made our trip amazing and she went above and beyond read more

Plan on an extra expense and poor customer service in the case of minor traffic delays between shuttles. Your connection shuttle WILL leave you and you will be responsible for all hotel costs. read more

I had a reservation and waited in the pick up area but I didn't see the bus and I didn't get any call and the bus left me. I called the customer service and the first representative left me on hold for more than 30mins. The second representative told me they'll cancel my reservation and refund me. 4 days later the return trip taxi/van called me about my reservation that was supposed to be cancelled. The third representative said there was a confusion and they will refund me $100(not full amount which is $140). 3 weeks later I still don't see the refund. Be careful when taking this service because their system glitches sometimes and when that happens they can't help you or even refund you. read more

Service is great but the no refund or changes policy is harsh. We will be using St George Express from now on.

One of the worst business in St George. Save your money and pay a friend to drive you. The online system is a hack. Booked twice and confirmed both times with a follow up phone call to make sure trip was booked properly and twice both were wrong. The drivers always go through the gorge instead of going around so customers can get home faster. read more

I've paid for many shuttle trips to and from the airport for my family and guests but have never rode the shuttle myself until a few days ago. Gotta say it was great not having to drive, deal with traffic or pay for airport parking. I did pay an extra $5 to sit up front with the driver and we chatted the whole way home which made the time fly by. I saved money in gas, wear and tear on my car, and airport parking fees by taking the shuttle....will definitely do it again! And I no longer feel guilty for making my family and guests take it...which they never complained anyway. read more

I'm in the midst of fighting to get a refund from St. George Shuttle. It's an obnoxious, stiff-the-customer kind of move. I am canceling a month in advance as travel plans changed and they still haven't agreed to give me a cash refund, giving me instead credits that I won't ever be able to use (that, and ignoring half my emails). What a shady business practice. I'd just rent a car if I were you. read more

I needed a last minute shuttle to Las Vegas. St George Shuttle was very accommodating. I called, made an appointment and two hours later was on my way to Vegas. The ride was comfortable and roomy. read more

St. George Shuttle - Shuttle with attached luggage - Airport Shuttles Near Me - St George, Utah

I've taken the shuttle to and from Salt Lake City back to St. George at least a dozen times over the last two years. I would rate it five stars if not for one driver who was kind of a dink. Other than that one time (and it wasn't really that big of a deal) I've enjoyed not having to drive myself. Here are a few tips: 1) If you're a bigger guy like me (6'3", 250lb), or if the idea of being smooshed in the back makes you squirm, I strongly recommend paying the five dollar fee to upgrade to the front seat. It's not always available because there is only one and it's a hot commodity, but if you have the chance, do it. Best five bucks you'll ever spend. 2) If possible, don't travel on weekends. I know, I know, but if you can come home early Monday morning instead of Sunday night, you'll likely have the entire row of seats to yourself and can lay down and sleep. 3) If you have issues, the owners name is CJ Wade, and he'll be Johnny on the spot to fix your problem. Customer service people only do what they are told to do and oftentimes can't read a situation that requires a little more sensitivity/empathy/"customer is always right" type of mentality. I've found CJ to be fair and helpful with any issues I've had. 4) Others have said it, but I'll say it again: Tip your driver if he/she does a good job. They are just like anyone else in the service industry and most of their income is dependent on gratuities. And that's it. St. George Shuttle is a great service and I recommend them 100%. read more

Wow what terrible customer service. My daughter forgot her wallet with her ID so they would not let her on. She had the reservation on her phone but okay I get it, rules are rules and the driver was following them. She called the office and asked if she could grab her ID and have her friend drive her to the next stop and pick it up there. Answer? NO THAT IS NOT WHERE YOU SAID YOU WERE BOARDING. What??? It's literally the ride she paid for but getting on 40 miles later. Okay, then, could I take the shuttle three hours later? NO! NON REFUNDABLE FARE!! If you want to do that you can buy a new ticket. I understand policies but seriously no room for bending them at all? So thanks STG my 19 year old daughter is in tears and has no money to buy another ticket. Can't thank you enough. I'll be sure to tell everyone to NEVER USE THIS SERVICE since compassion seems to take a back seat to making a buck. BTW I don't blame your driver at all as he was doing what was instructed by the office who had no interest in helping her. St George Express will be getting our business from now on. read more

Picked up in Cedar City on time. Dropped off at Salt Lake airport on time. Friendly driver, training new driver. Comfortable seat in almost full van. One stop for comfort (potty break) and three more stops to off load passengers. Professional, friendly, and competent for only $40. Thank you St George Shuttle! (Other shuttles were asking $60 for the same service.) read more

They are on-time and confirm your travel times. They are a solid transport company with great drivers!

Not a customer friendly organization. I booked on Monday but then asked for my money back on Thursday due to the Corona virus. They were not accommodating and refused to give me my money back. I was not able to travel due to the corona virus, but they still have my money. read more

Executive shuttle offers, per their website, wireless internet; leather seats; and bottled water. We paid for and rode the executive shuttle from St. George to the Las Vegas airport...two hours. While we could connect to the shuttle wireless...it did not work. We were never offered bottled water. The van does have leather seats. Or driver was courteous. We also received an older van that needs attention. The drink holed was broken off which I guess is ok given we weren't offered the bottle water anyway. And as we're getting into the full van the driver told us that sitting in the back is "really bumpy, you know how Chevy vans are." Really? Did we have a choice to take a second van? No...just live with it. What we lived with was an excuse for an old van that needs it's shocks replaced and it isn't because it's a Chevy van. We paid an extra $26 for a few "executive" amenities....other than the leather seats....we were on the loading end of the deal. My recommendation: don't pay extra for the amenities you will Not receive and St. George Shuttle...upgrade your vehicles. At least get the shocks replaced. There is no reason to cause car sickness due to warn out equipment. read more

Our group had to charter a larger shuttle for 21 ladies. Scott was on time (to and from our destination) and he was very accommodating and friendly. read more